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ATT / internet service

1 United States Review updated:

i need to update my complaint. It is very important for me to let everyone know about a billing specialist named ASSUNTA WESBY, she was very helpful, very polite, and even cared enough to tell me that after we disconnected that she would make sure my account was how i had requested. Please ATT praise her, but i would let some of the customer service taking orders for new service maybe take some training from her. all of you out there take the time to do the steps it is worth it if you get the pleasure to speak to her; ASSUNTA WESBY.

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  • Wa
      2nd of Mar, 2009
    0 Votes

    I'm so glad that i'm not the only one having trouble with att. I had problems from the beginning promises of when they would show up to connect my service and they were a no show. The biggest problem of all is that when i ordered internet with the agent i told her that i wanted the basic dsl service with no regular telephone line, she said that was possible basic dsl with760kb would be 14.95 amonth with a added 5.00 because i do not have regular phone line with them. Because i am a new customer they had to charge me immediately debiting my checking 50.00 and they also had to debit my checking for 6 months to pay my monthly bill.. Now they tell me that they will debit my checking 42.95 each month because they claim i have the highest speed dsl that they offer.. Please tell me if you agree that sounds like a scam or illegal. att you should be ashamed we normal people cant fight you big dogs especially when you play tricks like that. so so wrong

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