AT&T / customer service
Customer Beware!! AVOID AT&T.
Crooks, liars, incompetent bumbling fools...A company so large, one hand doesn't know what the other hand is doing. With the flip of a switch, they turn off your service, then act like there's a technical difficulty too complicated for the outsourced AT&T tech in India to diagnose. After several days of outage, they’ll send an AT&T DSL service tech to your home. He’ll tell you have bad wiring and give you a new modem and leave you with a huge bill.
Want to kill 2 hours? Call AT&T and ask for the phone number to the cancellation department. They will become very confused. They won't have a phone number. You will be passed around to 5 different AT&T customer representatives. They will put you on hold for 15 minutes at a time while they "search for the phone number to the cancellation dept." What they are really doing is while you sit there on hold is talking to other disgruntled customers. Finally you will get through to a customer representative who apologizes for the problems you are having and they will transfer you to another customer service representative who finally gives you to what they call the "retention department". I wonder how many cooperate tools it took to come up with the idea of changing the word "cancellation" to "retention".
This is what customers get when the big communications companies eliminate all of the competition. They pretty much do whatever the hell they want to do while customer service falls to the wayside.
*Message sent via neighbors wireles router.
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