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Customer Beware! AVOID AT&T.
Crooks, liars, incompetent bumbling fools...A company so large, one hand doesn't know what the other hand is doing. With the flip of a switch, they turn off your service, then act like there's a technical difficulty too complicated for the outsourced AT&T tech in India to diagnose. After several days of outage, they’ll send an AT&T DSL service tech to your home. He’ll tell you have bad wiring and give you a new modem and leave you with a huge bill.
Want to kill 2 hours? Call AT&T and ask for the phone number to the cancellation department. They will become very confused. They won't have a phone number. You will be passed around to 5 different AT&T customer representatives. They will put you on hold for 15 minutes at a time while they "search for the phone number to the cancellation dept." What they are really doing is while you sit there on hold is talking to other disgruntled customers. Finally you will get through to a customer representative who apologizes for the problems you are having and they will transfer you to another customer service representative who finally gives you to what they call the "retention department". I wonder how many cooperate tools it took to come up with the idea of changing the word "cancellation" to "retention".
This is what customers get when the big communications companies eliminate all of the competition. They pretty much do whatever the hell they want to do while customer service falls to the wayside.
Avoid AT&T!
*Message sent via neighbors wireles router.
They are bandits! wait and see what biils you get from them in future and if you do not pay they send you to collection agency even if you didn't owe.Then you will fiqht with the collector and finely pay because even BBB can't stop them to still.
I ordered at&t U-verse bundle package on Jan24, 2012 and received installation date as Feb 3rd 9am to 11am time, on that day,
I closed my store and put a tag saying "I'll be back by 12:00" and I came to my home and waited for the Installer and he showed up
about 40minutes late and told me it will take 5-6hours to finish the job, made me so angry, so I refused the installation and the guy called at&t and it takes another 35minutes to finished talking and told me they set up cumming Wednesday 1-3pm as another installation date, And Wednesday, I closed my store and came home waited installer for 1&1/2hours and nobody showed up, so I called customer service and was told there was some mistake and they don't have any appointment for meat that time, That really made me boiled over, and I shouted to phone, and she was telling me that my phone number's have no confirmation number yet so it can't be connect today and I have to make another appointment to complete installation, at that moment my door's knocked and at&t installer stand right there. That really made me crazy. SO I CANCELED AT&T SHEET Y Service. Looks like they don't care about other people's valuable TIME. I had to close my store 2-days and yet they want another
day. and I tried to contact at&t for formal COMPLAINT thru the customer service but they are not connecting me to their management.
Yes, At&t are not only idiots, but everyone who works for them as well! I have been over charged, lied to, cheated, doubled charged and I am done with this company! I live in a small town in texas but I will be seeking a class action suit to either join or start! These hugh corps need to be brought down to size and shown they can't do this to hard working people!
Am a AT&T customer many yrs i order what was supprose to be a free phone [protected] . put my old sims card inside this phone. now am charge 146.oo just cancel the 757# which I was told by the AT&t rep from the store on jefferson ave. it was okay. so at my lows with this company. please email some help, sealsgale@yahoo.com my [protected] was from old LG at&T phone. just the president of the company or some one higher to reslove this terrible nightmare
I was extremely frustrated with this service. ATT handeled bundeled service billing for my hard line phone, internet and direct tv. When I called back to discusss the huge bills I was getting I was passed around to four different people all of which gave me different answers. I called multiple times after having the issue 'fixed' only to have it occur again and again. i got the 'I'm so sorry for the inconvienience but the screen says you owe..." or 'that order did not go thru, let us do it now" this literally happened over and over. I could not beleive it. Here I am again. I separated my direct fromthe bundle in Novemeber 2010 and att is still billing me for direct tv! but they dont beleive me, thier systems are not in sync. This has been the worst experience.
While I disagree with your statement that ALL people who can not pay are dead beats, I do agree that collection agencies have the right to collect money owed to them. What I do not agree with is the fact that they intend to belittle people and treat them with such disrespect. In the case that C. Cannon was talking about, ok, that is horrible that a person would do that, but not all people are like that. Some people may no longer be able to make payments because of losing a job, or death of a spouse who provided 100% of the income. Not fair of you to count all people as deadbeats.
I requested a technician to come to my home. The internet was constantly dropping. He could not find out what was causing it. It is still happening. The first guy who came to connect the phone was very knowledgable. I think At&t is a sinking ship. The government needs to open up the way for other companies to offer internet, phone, and tv. It should not only be available to Time Warner and At&t. But to other companies as well. I feel like i am talking to the walking dead. The customer service representatives are clueless and definitely not knowledgable.
none sense!
It seems with the 1993 dergulation all the "service" comanies are now out to screw the people with bait and switch and deals that look too good to be true. For basic service I dont mind using ATT or anyone else. But I will never again sign an agreement for someting complex - like hi speed - digital phone - HD TV with trans-galactic hi speed warp drive telecommunications.
They have sales people who say one thing and actual schedulers and coordinators who dont give a hoot what was promised. Try to work with this monopoly, try to communicate with a company where the employees can't give there names, no direct lines and make certain you have a different person eachtime so you can explain endlessly - the same story over and over to no resolution. Time Warner is one of the worst ones who does thjs.
Now with the bailout by the Feds we are getting a douuble dose of being screwed. The very people who caused the problems with the economy via handing out credit to anyone regardless of ability to pay - went broke (Bank of america being the worst of them) have now taken OUR tax money from us - and are using it to prop up their poor business operations and then doublnig our min payments and shooting interest rates to 36% or worse (Advanta does 36A%). They are screwing us with our own money. Now those of us who DID pay our bills are forced to pay outlandish interest and charges to replace the funds the leaches of society stole from the card comapnies.
Face it normal, responsible, fiscally sound working Americans- - you are better off just not paying your bills. This whole administration is focused on taking from the haves who work hard and handing it to the have nots who just wont do whats right. I am nearing the day when I use a Trac phone and get rid of home phone and watch broadcast TV from the antenna again. Common carriers for communications are all turning into festering infections on us all.
I definitely agree with this customers comment. AT&T representatives are very rude and unprofessional. Their tone of voice is often very offensive and as a result make customers very defensive. Most of them need to go back to training 101. If they are unhappy with their job description; which I'm sure is, aiming to provide quality customer service then they need to change professions. They often state that they value you as a customer. Well I beg to differ! I would really hate to see what kind of customer service they would deliver if they did not value their customers. Each time you call you are transferred to several departments before you actually get to speak with the right person. This morning I spoke with a representative and she stated her self that she could not understand the notes of other representative that I had spoken to previous. (wow)! Well of course the discrepancy was not resolved, and AT&T still came out on top, as usual!
Needless to say that I am fed up with AT&T. My family and friend feel the same way. We are looking for other telephone service providers. It will not hurt. Maybe other companies are more qualified in customer service and highly value CUSTOMER SATISFACTION! I know first hand that AT&T DOES NOT! Totally disgusted!
Tara (from SC)
To whom it may concern:
I have been an loyal at&t customer for over 30 years and although, I am getting very frustrated with the fact that I can not get high speed internet. I have remained a customer and have been up til now. I have put off taking univervisty classes due to this and the fact it takes so long on dial up. i checked your plans on- line and know that it is available and hope that this holiday you can make it happen. It would be so greatly appreciated. I hope that I can get a low rate and a great connection. I have already checked out other companies, but I will be forced to switch if this dosen't happen ASAP. My mom has AOL, but At&t phone service. I have both phone and internet with At&t. That should make me able to get a good price and a great service plan. My brother has your at&t cell phone and I still feel that there is a better plan to service all our needs if the right person provided us with the best service and savings.
Sadly
Sharon Osborne Please change my name Sharon Stringer
Thank You for keeping it unlisted.
Please make me a better deal than forty dollars a month for the slowest dial up in town and phone service so I can stay with At&t. Or I will change.
Thank You
If you have documentation of your contacts, contracts, etc., take them to small claims court. You may be awarded addtional damages for fraud.
Good luck to you.
AT&T is sad, sad, sad. Please leave this company, if you want peace of mind. They have so many different depts. and they just keep transferring you, or keep you on hold for hours, sometimes just hanging up on you, when you are not even being rude. I had so many problems when I transferred my at&t phone and internet (DSL) to my new address. I don't even want to explain the nightmare. After the ordeal I finally got someone to cancel all services and switched to comcast. When I call comcast I am on hold for a few minutes not hours.