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AT&T / at&t wireless (cellular)

1 Dayton, TX, United States Review updated:

I switched from Sprint to ATT Wireless last year. In Nov 2017 I added a line (unlimited everything) and was to get BOGO iphoneX and iphone8 while getting $25 off DirectTV and free HBO for life. I was told we could use one of our current numbers on the new line. My bills were to be around $155 with the new line AND a payment of $33.34 for the iphoneX, my bills have NOT BEEN CORRECT SINCE ADDING THE NEW LINE!! My bills go from $300-$850! EVERY MONTH I HAVE TO CALL ATT AND DOEND HOURS ON THE PHONE CORRECTING MY BILLS!!! This month my bill is OVER $700!!! Now they are saying I can't even dump ATT to go back to Sprint without buying both phones ($1800)!!! HELP!! I have been a valued ATT costumer for over 40 years and am about to dump ALL of it!

Dm
Jun 23, 2018
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Comments

  • 9w
      23rd of Jun, 2018
    0 Votes

    your first mistake was going to at&t they are the worst they only care about being paid
    all you will get from them is scripted non answers and excuses
    nothing is ever there fault
    and any claim or promise ( offer or promotion) they suddenly " have no record of" when it suits them
    your best bet is to file a complaint with the better business bureau
    and by the way its a fcc policy to port numbers ( keep your number to a new network) so you should of been able to keep more than one phone number if that is the case
    personally I would go to T-Mobile or Verizon

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