AT&T
reviews and complaints

Have you tried crying about it?

Has anyone ever noticed that after you supposedly get something resolved, it comes back unresolved or another problem rears its ugly head with AT&T..? Plus, just try getting them to stand behind what they tell you over the phone (in WRITING) when they supposedly fix it. They won't send you anything (email, mail, etc) confirming the problem was there nor fixed (and later you WILL find out it wasn't fixed after all)...

Just try getting the same representative you spoke to the first time when trying to resolve the problem/issue….It isn’t going to happen!… AT&T never lets you speak to the same representative that you had spoken too earlier.
I’ve tried too (it was even in the same identical department) and I was told that they are not allowed too by AT&T. They told me that I had to talk to the person at hand, of course this causing me to start all over with an existing/old problem.

What I’ve found out that AT&T NEVER leaves a paper trail in the consumers hands of a problem/issue being worked on nor what it was about and specially ever being resolved. Therefore, as most of you all ready know, that the same problem or new problem that AT&T creates shows up and you have no proof of what was discussed earlier to resolve the problem.

This just leaves you more frustrated only to start all over working on the same problem/issue and/or sometimes a new problem that AT&T created (and a bigger bill) with new representative.

I thought in the beginning I was the only one going through this. I just couldn’t understand why my problem wasn’t being resolved even when the representative said they fixed it. It would always come back NOT fixed. Just as if I never had spoken to them. A friend of mine, I’ve since talked too, had somewhat the same problem with AT&T. He told me to check out the internet on AT&T and the problems others are having. It’s simple to find out… just GOOGLE “AT&T problems” and later try “AT&T complaints” and see it for yourself. I couldn’t believe it! AT&T is a scamming company… And how they do it while just staying within the law is that they never leave a paper trail in the consumer’s hands. Therefore, we are back to “he said, she said”. This doesn’t take a rocket scientist… AT&T is infact slick…

To recap:
AT&T doesn’t allow the consumer a paper trail to show proof of anything. It’s left to a “consumer said, AT&T said… With no proof, AT&T knows they will win most of the time. This is why you will notice that they can add other things to your bill that you didn’t order to jack up the cost and add money to AT&T coffers.

You can never speak to the same representative that supposedly fixed the problem. You always have to start over with a new representative. I believe this is a tactic use by AT&T to wear the consumer down so that he or she won’t fight anymore with AT&T and just except the problem and sometimes pay the larger bill.

You will never receive confirmation of a problem/issue in detail being worked on nor exactly what was to be fixed in detail or that it was resolved via an email, mail, etc. Therefore that leaves you without proof. I had received a reference number but I’ve found out later that they change some of the information on it from time to time. It’s all computer driven leaving you (the consumer) with a leg to stand on when trying to get them to admit to ANYTHING! It’s rigged from the start!

I would love to take AT&T to court, but I don’t have anything in writing from what I agreed to when first starting up my service with AT&T. I’ve seen enough court shows to indicate that if you don’t have anything in writing, you WILL lose your case. Once again, AT&T wins (though deception) and the consumer loses…

The best way to kill a snake is to cut off the head. AT&T’s head is MONEY… Therefore, it’s up to us to go to cable, satellite, etc services anything AT&T doesn’t have its greedy hands in. There are a lot of services out there to replace AT&T. I’ve change services and it’s been great! No more problems :)

I have been an AT&T customer for about ten years now. I put in a pre-order for the new iPhone 3GS on the AT&T Premier website through my dad's corporate website. I understood would have a backlog. I didn't mind the backlog because that meant I would get the new phone without the hassle of going to the AT&T or Apple store. What I don't understand is the statement that was put on my order that I would receive the phone in 7-14 days when that is not even close to the truth.

I put my order in on June 15, 2009. The phone was not to be released until June 19, 2009. I called on June 25, 2009 to find out the order of the status. I just wanted to know if I could expect the phone in the next two months. I wanted to just get an idea of the backlog time. After being on hold for almost an hour, I spoke to a representative on the Premier line and they put me on hold to speak to a supervisor. I was on hold for over an hour and I gave up at that point. This was in the evening. I found out the next day that the line closes at 9PM or at least according to representative that I spoke to but there was no indication on the hold music or recording that representatives where no longer available after 9PM.

So the next day, June 26, 2009. I got on the phone after being on hold for about a half hour I spoke to the representative William. He told me that my order was "processed" on June 25, 2009. Now this made no sense to me since my order was put in on June 15th and the phone came out on June 19th. He got his supervisor on the phone immediately, Latasha Barnes. She told me that the 7-14 day statement that is made when you put your order in for the phone, is from the day the phone was released. According to her, I should expect my phone by July 3, 2009.

July 3, 2009 came and went and I really couldn't find time in my day to aggrevate myself and spend hours on the phone.

Finally on July 17, 2009 I made the dreaded call to AT&T Premier to find our the status of my phone. I immediately asked for Latasha Barnes the supervisor I spoke to on June 26th. He told me that he couldn't get to her because she's in a different office. I was shocked because I thought in 2009 there are company directories and office extensions. He did tell me that he could get me another supervisor so I was put on hold. AGAIN. After 45 minutes I picked up another phone and called the AT&T Premier line again. I got the representative Hooper Mills. He told me that he would take my number and have a supervisor call me. I am still waiting for that call. The other line I had on hold waiting for a supervisor went dead after an hour and half. So I called the AT&T Premier line again. This time I spone to Angela Alexander. I immediately told her I wanted to speak to a supervisor so I could get back in the queue. She said she had to look up my status order. She looked it up and told me that my order for the iPhone 3GS had been canceled!

So that's where I am right now. Does anyone have any advice on how to handle this situation with AT&T Premier? I feel like a prisoner to them thright now after waiting a month for a phone I could have gotten weeks ago at a store.

My name is Andrew, and I am an attorney in Houston, Texas. A class action in Oklahoma was recently filed agaist ATT related to the failure of Uverse to live up to its advertised standard. To read more you can visit my law firm's website: www.defraudedconsumer.com//ATTUverse/.

I started noticing a distinct downgrading of customer service in 1991 from AT&T through their telephone service. I had them for my home and business for decades. It took three years of frustration with them before I finally gave them up for another carrier. Two years ago I wanted to give them another try at earning and keeping my business. This time I did not wait a full three years. Their customer service not only did not improve but got worse if you can believe it. This time it only took me 1 1/2 years before I felt like the fool and canceled all their services again.
I understand that psychologically it is very difficult to switch from a company that you have been doing business with for years in hope that they will turn a new leaf and start to treat you better. This is known as the battered wife syndrome. Yes this does apply to other situations other then your marriage. This is what companies such as AT&T count on. They know you will eventually leave but they will try and get you to hold on as long as possible before you decide to drop their service. If you keep the service for anytime after you first call up to drop it, AT&T considers this a big win for them. Another words free money! Don't forget if they make an offer to you over the phone you have with thousands of others found out that it is not binding. You can request their offer in writing but will not get it.
In the 70's and 80's we use to have AT&T come into our offices and train our employees on the correct dicipline for telephone customer service. They were geniuses at it. Again as stated above I noticed that AT&T stopped utilizing their own company policies about telephone customer care and never looked back.

I have had uverse for a few years, i really like the dvr because you can record 4 shows at once but that is the only benefit. when I first signed on, they told me they were giving me a $150.00 rebate and sent me $50. when I called them, they told me I misunderstood. I thought it was just me until I read these other complaints, meanwhile my serivce seemed to get pricier and with the economy the way it is, I called and asked them to cancel my tv service and just keep my internet on, they told me if I keep the basic cable (which I am paying over $40.00 a month for_not even cnn or tnt) that they would give me a $25.00 credit on my acct. for the next 6 months, I agreed but never saw that credit, when I ask about, they act like I imagined it. Now my finances are slightly better and I want cnn added to my service, so when i talked with them today, Im told it will be over $50 dollars so, whatever, I want it so I said ok, but after being on hold for 10min, they came back and said I need a credit card on file, I gave them my visa debit card number but, no it has to be a real credit card, and I have canceled all my credit cards and they refuse to upgrade my service without a credit card. whateva!? I love my dvr from them and dont want to lose the saved recordings I have on them but Im going back to time warner asap. o and another thing, theirs system goes down alot and you have to be the one to reboot everything! Im learning to be a electrical tech, if anything!

PLEASE DISCONNECT MY UVERSE TV. AND INTERNET AS SOON AS POSSIABLE.
YOUR COOPERATION AND SPEED WILOL BE GREATLY APPRICIATED.
VERY TRULY YOURS.
WAYNEG. JONES 586 BROOKPARK Dr.
CUYAHOGA FALLS OHIO 44223
PHONE [protected]

for the most, i am unhappy with Att uverse. first i loose tv signal and internet service when it rains. I want to pay bill online sometimes but can't, when i try to talk to a customer service agent, i would get atitude from them or want to charge me a service fees for pay my bill. Most likely i will change my cable and dsl service with verizone or timewarner soon. I would rather have no service than go back to Att uverse again

I completely agree about the advertising, it's extremely annoying. I can usually get it off the screen but it's usually delayed and stays on a couple minutes before it finally goes away.

The only reason our household stays with U-Verse is because we're grandfathered into a deal and pay $20 less than what they offer now which adds up over time. But we've definitely had our share of problems with them.

My daughter and i get 700 minutes a month. Usualy our bill consist of a $104.00 charge for both of us. This past month a charge came in for $387.74! You can imagine how shocking this bill comming in would be for me. Im a single, jobless, mother of two. We are fairly limmited. So I called the AT&T company and they said we had when over our minutes. On the AT&T website they have a "minutes detail" tab and you can sign up and see all of the minutes that you used. I looked at all of the minutes and i couldnt see where the minutes where comming from. however its there word agenst mine so i paid the bill and desided to keep up with our minutes from now on. I checked our minutes 2 days ago (6/26/09) and we both had 112 minutes to share. I told my oldest daughter to go easy on her anytime minutes because we only had 112 untill the 5th of July. The next day i checked the site and it said not only had we used our 112 minutes but we had also gone over 72 minutes! there was no way. I immediately called my daughter and asked if she had been on the phone, both her and her father told me her phone had been dead the whole day. so there was no way the minutes could have been used! i then checked the site and it said we had only used 12 minutes! i called the company as soon as i pulled it up and asked where all these extra minutes had come from and they had no explanation. AT&T no longer cares about any of there customers and is quick to chage you anywhere they can. Watch your billing.

AT&T Advertising's Yellowpages.com is the most worthless advertising investment a company could ever make. All a business needs is an updated Google Business listing which is 100% FREE. Keep this business listing updated, and keep your website current and your customers will find you.

Also beware of the auto-renewal clause in the yellowpages print and internet advertising contracts. You may tell your sales rep that you do not want to renew, but if you do not do so in writing (with registered mail, return receipt) Yellowpages will automatically renew your advertising contract for another year and your sales rep will automatically get another commission of of you and your worthless ad.

Beware after you mail a notice of non-renewal to yellowpages you will get tons of calls from AT&T and its L. M. Berry minions demanding that you continue to do business with them.. Just say no to worthless advertising, say no to AT&T Advertising's yellowpages and yellowpages.com!

I am very sick, the internet is my only contact with my family in France. I cannot contact my doctor and the hospital. TONIGHT AT&T ASKED ME TO RESET MY PASSWORD 11 TIMES AND THEN IT SAID THAT THEY LOCKED MY ACCOUNT BECAUSE I CHANGE THE PASSWORD TOO MANY TIMES. THERE WERE 11 "CARE CODES" I AM STILL WITHOUT INTERNET. AND TOTALLY ISOLATED BECAUSE OF AT&T MANIPULATIONS, LIES, AND HARRASSMENT. I AM 80 YEARS OLD AND I CANNOT AFFORD AN ATTORNEY.

I recd a letter from Franklin asking for money for services from AT&T DirecTV which I never availed. When I told it is an error from AT&T part and I shouldn't be getting this letter the representative from there yelled said then get a proof that you didnt get services from DirecTV. how do you prove you didn't get some services? You could prove you had it and paid for it but how to prove their error? And she kept saying get a proof or its not my problem.

yes received a letter from franklin collections said they have sent us several no way at&t I just talk to them and i him not sending this agent anything

Right on...most ignorant group of folks I've ever encountered. I just hope that all who decided to sell their debts to them understand that they should try and negotiate a better deal - at the rate Franklin Collection out of Tupelo, MS is conducting their business they're probably pretty successful.

I returned AT&T U-verse equipment undamaged and several months later received threatening phone calls from Franklin Collection Agency asking for almost $500. That was 9 months ago and they're still harrassing me. I've asked them to take it to court because I have a tracking number that proves that I returned the equipment and I'm not paying.

I purchased FastAcess DSL from At&T. The agreement was that I pay $100.00 for the modem, and then I would receieve a rebate for $100.00. This was in Feb. 2009, the "rebate" would be mailed to me within 4-6 weeks. It is now July 31, 2009, and after many calls and new information sent to AT&T, still no rebate. Each time I am told that I will receieve my $100.00 within 3 weeks. How many more "3 weeks" will it be? I am very disappointed in this company.

I am sorry that you are not happy with yellowpages.com. I was looking online and found a website that you can have a FREE ebillboard. You can also do advertising on this website. Just go to seekshallfind.com. I was talking to my friend Mike that has a ebillboard and like it. He was telling me that he can go and make his own changes on this ebillboard. He like it because he can see how many people has been looking at this ebillboard. I hope this helps you.

make sure that they didnt credit your account for this eqipment and try to call the customer service dsl billing and inform them they might give you credit because I order my modem after I realize it was free and they credited me

I was billed $ 12.95 plus applicable taxes for monthly Efax and Voicemail services from Rocket Communications via Transaction Clearing (3rd party billing company), which I didn't authorize. I saw it on my AT&T bill and called Transaction Clearing, Rocket Communications, and AT&T (who are aware of this scam) to have the charges removed.

I would like to know how someone can open an account with Rocket Communications without proper authorization. Apparently, anyone with access to the Internet and the White/Yellow Pages can open an account for someone else with this company. I can see from your web site that I am one of many who have experienced this scam and yet AT&T still allows it to occur.

i have been with att since july of 08 and have had to call every single mnth when i get my bill...where does this get me?absolutely no where but the run abouts like alot of other ppl...we shldnt have to deal with this for the outrageous prices we pay for somewhat of nothing! i will b movn my services elsewhere whenever my contract is up but until then i will have to deal with the mnthly bs! i hope someone can get further than i have with this co...then on top of everything...they are tryn to make me pay an almost $500.00 phn bill just since a recent move...thier sayn i didnt pay my landline service for 9mnths...what phn compny wld let a customer go that long without payn thier bill to begin with?
good luk ya"all!

Hey Everyone!
I was thinking the same thing because I too tried typing in the website they gave me in order to get my $100 reward. And Since it didnt come up when I typed att.com/rewardscenter I called back to figure this whole thing out and this was the problem with me... the website is actually att.com/rewardcenter (NOT rewardS, with an "s" at the end of rewards). I typed it in without the "s" and the website popped up! It has a lady on the phone and then to your right it gives you 3 options to look up your account. Pick one. Then it will ask you for your zip code. type it in and then it should show you your reward. To the left of that you will see where it says REDEEM YOUR REWARD. CLick that and then it will show you the a timeline of the estimated date you should receive it.( you may have to temporarily allow pop-ups in order to see it) Hope this helps!

I was told when I changed to att.net for my service provider (computer) that I would get a refund of $125.00 and I received a notice to contact getmyrewards.att.com.
I have tried many time to get this web site and just get a run around. What is wroug with this system? Why don't you just sent me what I was promised?
This is bad business.

Jerry R Gravitt
100 Cline-Smith Rd
Cartersville, Ga.
[protected].

I have gotten ALL the rewards promised to me. I signed up back in August and have already gotten ALL of the rewards that were promised. I recieved $100.00 (in two $50.00 checks) then $125.00 and the $50.00 visa card and my $75.00 for my modem. Hope everything works out for all of yu asap. The rewards are there. The only one I had to call about was the modem and I had to call them to let them know when I made my second payment and they took care of the reward right then. Very happy customer.
LeeAnn Johnson

You guys make it sound so easy when you sign up for your U-Verse, to get your rebate of $100. Seeing all the other simular compaints, I wonder if you are no better than Charter when I got their package. I was hooked up on Sept 19th, account #[protected]. Maybe should go back. Harland E. Zell hm.zell@sbcglobal.net

We are waiting to hear from our rebate and we have also gotten the run-around. Every time we call we get a different story. They act like they don't know when we started service, and they tell us to keep waiting for it.
They changed our phone number, so that they could restart the wait time for the rebate, since it "hasn't been 30 days yet", according to them. We pretty soon we will be contacting the Better Business Bureau. I wasn't going to have phone service with them, but I decided to do it as a cheaper alternative, plus they promised a $170 rebate if we took the "package." I encourage every other person who has had trouble to also tell others.

http://rewardcenter.att.com

This is the website that works. You can not use a search engine. Type it directly into the address bar.

It is not empty. What is the matter?

Why are you asking again? You have my comment here above.

I was informed I would obtain a reward and I cannot even contact att.com
All I find are complains. What kind of trick is this?
Very disappointed! What should I do now?

Jady de Mesa 8/26/09

I was promised $250 cash back and I have it in writing, but only received $200. I called and asked what happened to the other $50 and they said that they didn’t have any record of it, when I informed them that I had a copy of the IM conversation with their sales rep. they said “well we can give a $50 gift certificate”. Personally I think this is just a bait and switch. They hide the rebate in a letter looking like an advertisement, which I think they hope that you will throw it way thinking it is an advertisement. . When you open the letter you have to go on line to claim it. Why! They have my address, why not just send me the money promised. I have written the Better Business Bureau and my states Attorney General. My advice is simply think twice before getting this service. The system is not bad but if they treat me, the customer this way now, what will they do latter.

Signed up for AT&T internet service here in Houston, Texas. I was told my first bill would be about 103.00 dollars. They demanded that I sign up for direct withdrawal. After I signed up for the service they mailed me a router and service that did not work. Then they said they had no record of my service. So a service technician came out did absolutely nothing then charged me 200.00 for coming out and an extra eighty dollars for a second router. Guess what he never brought a new router to my house I already had the one they mailed. When i got my first bill it was a whooping 450.00 dollars for the internet to be turned. Disputed the charges which they withdrew directly out of my account. I had a bad experience with AT&T. They did nothing to correct the bill.

I have been a Directv customer for 23+ years until I decided to cancel my service in early February 2021. When I canceled the service, I was told by the agent or CSR there was no cancellation fee due to my service tenure. Yesterday (2/21/21), I learned that my account has an outstanding balance of $240 for an early cancellation fee. The agent I spoke with yesterday was not helpful as it looks like “he did not have all the information about my account” and instead provided a PO Box address in Dallas. He did mention that one of my receivers was replaced in 2020. True, it was replaced because it did not work as it continuously crashed/restarted. To summarize, I was automatically pushed into a 2-year contract (after 23+ years of loyalty) for replacing defective AT&T equipment. AT&T equipment, for which I was charged a monthly fee. It is not only a despicable or shady practice, as the Class Action Lawsuit (2018) stated. It’s the lack of integrity that got me out the rails. Below is an AT&T core value from their website:

“Exceeding expectations. AT&T satisfies this part of its mission statement by offering attractive deals to its customers and other stakeholders. For instance, the company goes out of its way to help its customers get a technological upgrade through its trade-in program. Such customer-friendly opportunities are perhaps exclusively available only at AT&T. This is just an example of many other ways through which the company reaches is out to benefit its customers through technology. The company also offers attractive discounts, a treat that goes a long way in promoting customer experience.”

AT&T definitely went out of its way to promote a positive customer experience. AT&T replaced "their AT&T defective receiver" by locking me to a 2-year contract after 23+ years of customer loyalty. I will post this message on every social board as AT&T's behavior is repugnant.

lie # 1 service is $54/ month. You find out when you get the bill they charge $75. Then they say you have to apply for $21 rebate on line. It told 1.5 hour and numerous tech call to apply. It takes them 2 months to process which is not retroactive.
Lie #2 You cancel anytime no charge. Truth it cost over $400 to cancel.
Lie # 3 The 5 recievers were free the 1st year. Truth they are $5.00 per month. We had 4 they charged 5.
When i called to complaint about my bill I paid $60 over the phone. They took it from my checking account and did not take it off my bill.

It is a total night mare ever step of the way