disgusting service
I thought my number was unlisted but it still appears in AT&T online white pages. No wonder, I have a lot of telemarketers calling. I called to complain and to ask for credit. AT&T admits this is a problem but would not give credit. They said my number will not longer be listed in October 2008. I was disgusted. I have been payig for unlisted service since August 2007. The attitude of the supervisor, was arrogant and unhelpful. Now, they are calling to ask me to switch internet service to them? NO THANKS. I am looking around to switch my phone service.
The complaint has been investigated and resolved to the customer’s satisfaction.
reward/rebate
I signed up for DSL internet service from att in April, 2009. I was given two forms that would allow me to receive a $50 rebate debit card for signing up and an additional rebate of $80 in the form of a check for the modem rebate. The reward center received my request form for both rebates on May 4, 2009. The forms states that I would receive my rebates within 4-6 weeks. To-this-date, I have NOT received any rebates. I have contacted the rewardcenter several times. I get didn't answers with each person I spoke to. I get different dates the rebates were sent out or they said they have no record of my request, or they have promised to reissue the debit card..but no one can tell me who to talk to regarding the $80 modem rebate. att representatives are being completely deceptive about this issue. They told me my rebate card was mailed on June 13, 2009 and at another call, they told me it had been mailed out June 10, 2009. Now they say it will take 7-10 days to MAIL a replacement card. This is too much! Something should be done about their bad business practices. I live on disability income and was depending on this money to pay for the services which they told me I could do with the rebates. Now they tell me I can only use them at other businesses. Please help..if you can.
The complaint has been investigated and resolved to the customer’s satisfaction.
Signed up for AT&T internet service here in Houston, Texas. I was told my first bill would be about 103.00 dollars. They demanded that I sign up for direct withdrawal. After I signed up for the service they mailed me a router and service that did not work. Then they said they had no record of my service. So a service technician came out did absolutely nothing then charged me 200.00 for coming out and an extra eighty dollars for a second router. Guess what he never brought a new router to my house I already had the one they mailed. When i got my first bill it was a whooping 450.00 dollars for the internet to be turned. Disputed the charges which they withdrew directly out of my account. I had a bad experience with AT&T. They did nothing to correct the bill.
misrepresentation
I am filing this complaint on behalf of my parents ages 83 and 91 years old. A relative gave them a laptop computer..They have never used a computer before and she thought it would be nice for them to enjoy..My dad called their phone carrier AT&T and ask to be hooked up to the internet..the rep ask if he wanted it to be hooked up directly through their tv...he said yes that would be fine...this past Sat July 25 two men showed up (without proper ID and no logo on the truck and van) said that AT&T had sent them out to hook up their direct tv.. they got worried when they started running cable through the attic and hooking up boxes to their tv's etc.. they disconnected their WEB TV which they enjoyed and received and wrote emails to family members..this upset them terribly to lose their WEB TV..then they discovered they couldn't watch their tv shows on different tv's...my dad watches baseball games and my mom watches her home shows at the same time on their 'own' tv's..they were so upset and frantic...they were up most of Sat. nite worrying and upset...I live 3 hours away but Sunday I had to make a trip to their home just to talk to them and calm them down and assure them we'd get it straightened out first thing Monday morning..My dad called Direct TV 5 times on Sunday to tell them he couldn't find any of his ball game programs...they offered to send him another 'box'...Monday morning I called direct tv and got put on my parents account so I could talk for them...I talked to 7 different people before I got to speak to a supervisor...she cancelled their account and then told me because of early cancellation they would have to pay an 'early termination fee' of $459.00...I told her what I thought about that...It looked like these elderly people had been completely scammed by AT & T/Direct TV that they thought they were being hooked up to the internet when actually they had been signed up for dirct tv...Direct TV said they had NEVER in their history 'waived' a fee for early termination...
Although they never actually used the tv because they didn't know how to operate it..and it was done on a Saturday and cancelled on a Monday the contract says it has to be cancelled within 24 hours...I didn't know you could do what we wanted them to do on Sunday or I would have done this on Sunday instead of waiting to conduct business on Monday...My parents are on a fixed income and throwing away
$459.00 is devestating to them...this is shamful for direct tv and at&t to charge them for something that should never have happened they just wanted to hook up their laptop to the internet...
I have been a Directv customer for 23+ years until I decided to cancel my service in early February 2021. When I canceled the service, I was told by the agent or CSR there was no cancellation fee due to my service tenure. Yesterday (2/21/21), I learned that my account has an outstanding balance of $240 for an early cancellation fee. The agent I spoke with yesterday was not helpful as it looks like “he did not have all the information about my account” and instead provided a PO Box address in Dallas. He did mention that one of my receivers was replaced in 2020. True, it was replaced because it did not work as it continuously crashed/restarted. To summarize, I was automatically pushed into a 2-year contract (after 23+ years of loyalty) for replacing defective AT&T equipment. AT&T equipment, for which I was charged a monthly fee. It is not only a despicable or shady practice, as the Class Action Lawsuit (2018) stated. It’s the lack of integrity that got me out the rails. Below is an AT&T core value from their website:
“Exceeding expectations. AT&T satisfies this part of its mission statement by offering attractive deals to its customers and other stakeholders. For instance, the company goes out of its way to help its customers get a technological upgrade through its trade-in program. Such customer-friendly opportunities are perhaps exclusively available only at AT&T. This is just an example of many other ways through which the company reaches is out to benefit its customers through technology. The company also offers attractive discounts, a treat that goes a long way in promoting customer experience.”
AT&T definitely went out of its way to promote a positive customer experience. AT&T replaced "their AT&T defective receiver" by locking me to a 2-year contract after 23+ years of customer loyalty. I will post this message on every social board as AT&T's behavior is repugnant.
lie # 1 service is $54/ month. You find out when you get the bill they charge $75. Then they say you have to apply for $21 rebate on line. It told 1.5 hour and numerous tech call to apply. It takes them 2 months to process which is not retroactive.
Lie #2 You cancel anytime no charge. Truth it cost over $400 to cancel.
Lie # 3 The 5 recievers were free the 1st year. Truth they are $5.00 per month. We had 4 they charged 5.
When i called to complaint about my bill I paid $60 over the phone. They took it from my checking account and did not take it off my bill.
It is a total night mare ever step of the way
thiefs
In 29 days you are charging me 312 us, not even obaqmas internet is that expensive, you guys lied to me... You told me it was going to be 90[per month, and you told me I was receiving a present odf 200 dollars, that never happen, and you tokld me my phone line was ok you sent a tecnician and she stayed in my house 4 minutes and caharged em for 100 dollars,
I have never see a thing like this, that is why no one carries att, of course notr, you are liers, yopu are stealing money, the copuntry and the economy are not right now to be acting like that, I cannot pay that absurd, you bertter send one of your liers costumer service to call me if we can make a deal, are you crazy? In 2009 north america, who in the whole country pays 317 dollars for 20 days of internet? Yopu are really out of your mind,
The complaint has been investigated and resolved to the customer’s satisfaction.
holding my money as &pre-authorized& amount
I paid my bill on line, and when I looked at my on-line bank statement the next day, I see they are holding double the amount of the total bill - one entry is described as a "pre-authorized" amount. I called AT&T and after 45 mintues talking with 2 customer service and 1 accounting rep I was basically told this is a figment of my imagination - they aren't holding my money and only charged me once for the bill. The bank verified it, and so I filed a complaint with the BBB. Then I get bombarded with "anonymous" calls to my cell phone, from AT&T. I don't answer anonymous calls from anyone so they responded back to the BBB that they determined my complaint was unfounded, they didn't hold on to this money twice, and I wouldn't return their calls when they tried to call me and lie to me also. I sent the BBB printed copies of my bank statements, showing they held on to the money for 4 days with the complaint so I have proof. If I was 4 days late in paying my bill they'd shut down my services. Why companies are allowed to do this and call it "pre-authorized" amounts is beyond me, the gas stations do it too. They immediately charge your card for $75, even if you only get $20 in gas. They keep it until their system reconciles with your bank and you get charged the actual amount of merchandise you purchased. I filed a complaint with the Attorney General on AT&T. Why should they be allowed to attach my account for double what I authorize?
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharged
Since I already had AT&T phone and internet service, I canceled my cable service and switched to AT&T Uverse to take advantage of their U200 package for $99.00 per month plus a $100.00 rebate. I have received 2 "welcome" letters that say "Getting your reward is EASY! But none of the websites listed are accessible or have the wrong content... the only one...
Read full complaint and 12 commentsemplyee not doing his job
You have an employee named >steven burtch
They. . Att, should check his cell phone and se how many calls are associated with work. . . Thye will be surprised, , this man also should be drug tested since he has been let go before for illegal use of prescription drugs.
I agree, fire this guy!
This guy should lose his job with no unemployment, , , att, needs to watch there employees better
The complaint has been investigated and resolved to the customer’s satisfaction.
scam
AT&T reps were on our street offering a fantastic bundle package for phone, internet and dish, IT WAS A SCAM. Horrible service! AT&T promises services that Dish will not fulfill and each blame the other. And you better read the fine print, somewhere in all those pages and paragraphs they have a minimum 2 year service agreement with Dish. After 6 months and double my normal monthly bill I cancelled my service and was told by Dish that I would be billed for the remaining 19 months on my contract at a discounted rate of $10.00 per month...WHAT?!?!? Buyer Beware, the service was horrible from both companies!
The complaint has been investigated and resolved to the customer’s satisfaction.
I called AT&T in Jan. 17, 2009, my" bundle" is a land line, internet & Dish Network. I don't remember anything aobut a 24 month contract with Dish Network, however February Dish and AT&A split. I have been totally ripped off. I have a contract I never signed(not my sighature) every time I talk with a customer rep they make promises they don't keep AND THERE'S A $200.00 CHARGE TO BREAK THE CONTRACT. I became the proverbial ping pong ball with each question. A class action lawsuit maybe the only way to get these companies attention.
at&t service switch scam
I am a day manager at a locally owned franchise. I was visited by two AT&T representatives who claimed they were investigating reports of over charged accounts in the area, and that all they needed was the business phone number and a manager's 'okay' to make the 'fixes'.
However, they were repeatedly told that I did not have the authority to make any changes to the store's accounts: Once by my coworker who greeted them, and then multiple times by me while they were trying to get information and coerce me into thinking otherwise. They even tried to get the phone numbers of the owner's other franchises out of me, apparently trying to switch them all at once.
Even once I contacted the owner and was told that she no longer had a contract with AT&T and there was no reason for them to be there, they still tried to push on, insisting that I was on some 'list' (although they never once referred to anyone by name, or even used a 'he' or 'she') and I just needed to speak with someone on their cell phone to sort things out.
I was disgusted that they tried to deceive me because they thought I wouldn't know any better, and I am astounded that they would continue trying scam the information needed to make the switch from someone who they knew had no authority to make that decision.
I will keep this in mind if I ever decide to switch my residential service or am in a position to choose a provider for a business; I do not like the thought of ever having to deal with this type of business practice again.
Follow up:
I've learned that 2 of the owner's other franchises almost fell for this attempted scam.
I made an attempt to contact AT&T through their website, being that I could find no other way of expressing my concern. The comment section is for AT&T customers only, so put in a family members residential number. I did my best to explain the situation in 300 characters or less, hoping I would receive an email and be able to explain my situation further. Although the response I received was very generic, I could tell they at least skimmed my comment enough to know which 'fill in the blank' letter to use. It claimed they would investigate the concern, so I responded with more details, explaining that the phone number I provided was not the proper location, and provided specific information about the locations, times and dates. A month later, I haven't received a follow up.
Also, last week we received a fax during our lunch rush with information regarding AT&Ts business rates. Hand written at the top of the letter was a message stating that the corporation that owns the franchise's brand name mandates that we use AT&T for our credit card processing services. Although beginning sometime in October, we will be required to process our credit cards through a designated BANK via high speed internet, no where is it dictated that it must travel through AT&T. At the time the fax was received, there were absolutely no regulations regarding who we used to process our credit card transactions, as long as it was secure. Unfortunately, the fax was accidentally discarded as being junk during our busy lunch, and I will not be able to investigate it further.
The complaint has been investigated and resolved to the customer’s satisfaction.
Houston, TX.
I got home one day and outside was my husband with a young AT&T male representative. This person told my husband that they had this one month free trail promotion. He ended up tricking my husband to make the change from Comcast to AT&T. BIG mistake three days later my husband call to cancel and he was told that he couldn't cause there was no free month trail promotion. Now we are being invoiced for the whole month at a high rate. What can we do? The worst part is that this person left us a receipt but with a signature that can't be read. Can we sue them for false advertisement? I am sick to my stomach knowing that this is what they have to do to get customers and commission.
support is a waste of time
Had home office phone and DSL for 3+ years with AT&T... was not getting much use out of the office telephone (have cellular) and decided to change to "dry" DSL. Big mistake. Their website help was useless - lots of dead links (seemed to be any link that was related to canceling service, or contacting support was a dead end - should have been a tip off) so I...
Read full complaint and 22 commentscomplete disaster
I signed up for AT&T U-Verse service - internet and TV only. I asked the sales person if it worked with TiVo and they said YES. Come to find out it says in their manual - not compatible with TiVo ( in black & white). I didn't find this out until the technician had spent 7 hours at my house setting up everything. In addition, they never asked me if i had a...
Read full complaint and 1 commentdon't care about customer satisfaction
Att is so useless it is unreal.
I am a 10+ year customer - who needs a new phone. So after paying 15K plus over that time - I really would like to get a bberry bold.
Costs 300 bucks - I figure - why not see if they care to keep me as a customer.
Talked to a rep who offered to cancel my service when I explained I thought they might want to help me out with the pricing of the unit and I was unhappy.
I wrote 2 e-mails which either the person reading them does not actually read the content - or perhaps are system generated responses.
Try another provider - I will.
The complaint has been investigated and resolved to the customer’s satisfaction.
WHY ARE YOU "ENTITLED" ? HEY HOWS ABOUT ATT GIVE ALL THEIR CUSTOMERS FREE 300.00 PHONES? NO. .ITS A BUSINESS . YOU ARE A CUSTOMER.. STOP BEING SPOILED
During the fifteen years of patronage that you cite, you have used the services of AT&T at the price that you both agreed upon. It is not bad service to deny you "special" pricing because of your tenure, it is simply that they ask you to live up to your end of the agreement. If you want a new phone, pay the price...if you don't want to pay what everyone else does, get two tin cans and a piece of string and stop whining.
can't convert dsl to u-verse w/o loss of service
God help you if you have Earthlink DSL and try to convert to ATT Uverse.
They told me I have to terminate the Earthlink DSL, but they can convert me to ATT DSL until the Uverse gets installed. They told me I can't schedule the Uverse installation until the Earthlink DSL has been terminated.
So they terminated the Earthlink DSL within one day, and they are supposed to give me ATT DSL now, right? We've been on the phone for almost 2 1/2 hours this morning talking to 6-8 people, got hung up on twice, transferred and dropped a few times, and we've heard a whole bunch of "I can't help you." The last person explained that their system won't let them do anything until the Earthlink DSL is out of their system which will take about 10 days! She said she tried to delete out all the codes manually.
Well, they terminated the Earthlink DSL within one day, but now the story is that we will be completely out of internet connectivity until the Uverse gets installed at some ? date - we can't even find out when that is. They can't tell me an installation date until they call me back, which is promised sometime within the next 24 hours.
I use internet connectivity for professional purposes (I work from home) and job search - what do you think my professional contacts will think hearing that I have no connectivity because my internet is down for an unknown period of time? They will probably think (1) we didn't prevent this disaster ahead of time and (2) they won't be looking to switch service from DSL to ATT Uverse any time soon.
As a 25 year computer programming veteran, I can tell you that the telephone company computer systems are not designed to service customer needs - they are designed to very efficiently bill huge numbers of customer accounts at the cheapest cost using batch processing. Because of the batch processing, customer needs, like converting from one service to another, cannot be handled efficiently, billing adjustments get hung up in the once-per-month billing cycle, and late fees and penalties are probably calculated before adjustments are applied or lost in the process. (I experienced this with AT&T cell phone services 10 years ago, and in my experience, it hasn't changed a bit.) Computers that will handle customer needs better and function more accurately are very expensive, which would take money out of the C-level and shareholder pockets.
I will update when I get more information.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am also going through this experience. It is unpleasant and not very customer friendly, but is not as critical for me as I use my mobile hotspot via my wireless company which will work in the short term. Since AT&T actually owns my residential ADSL line and only leases it to Earthlink, I have no idea why they have such trouble with this.
fraudulent promotion
I signed up for a promotional package through AT&T to receive phone/internet/digital television services for $99. I just received my telephone bill, and it is $412. When I called the company, they indicated that I had directory assistance calls, which I have never made. I received a confirmation from AT&T when I signed up for the service, in which they indicated that my estimated first bill would be approximately $89.00. This is clearly not the case. When I called them, there were not helpful in the least. I have also received another bill from DirectTV for over $200.
If anyone has experienced the same thing, would you please place a post on this site. How did you handle it? I'm afraid I have made a huge mistake.
The complaint has been investigated and resolved to the customer’s satisfaction.
military suspend
In the spring of 2006 my daughter obtained cell phone service with then Cingular Wireless; using my husband as a co-signer (for lack of a better word). At the end of Oct 2006 my daughter was deployed to Germany with the Air Force. We called Cingular and explained to them the situation. They directed us to a department specifically for this issue. We were told at that time we would have to send in a copy of her orders to deploy. Once that was received they would suspend her cell phone service. We were also told that if she was to be shipped home all she would have to do is contact them and they could reactive her account. We at that time told them it would be 36 months at minimum before she returned per her deployment orders. That was not a problem once the received a copy of the orders the account would be closed. Now it is July 2009, our next to the old would like to get her first cell phone. My husband takes her to the now AT&T store to get her phone. After looking at our account they tell us he cannot get a new line of service because we have a $175 collection against our account. When my husband inquires as to why we have a collection he is told it is because of the line that was discontinued due to my daughter being deployed. He explains that we had it shut off due to the deployemtn and the steps we went did in order to accomplish this. He was told that was to bad call the customer service center for AT&T. I did that went through the same explanation. We were told that the account had been suspended for 24 months but the reactivated that account at that time because my daughter did not call AT&T/Cingular back to prove and continue the suspension. We explained that the deployment orders showed she would be in Germany for a minimum of 36 months and most of that time has been spent down range in Afghanistan and would not have been able to make any calls. At that point we were told it was no longer there issue the matter had been sent to a collection agency. We asked for the Military Suspend department and were told they no longer had that department. We then asked who we could talk to, to resolve this issue and we were told that we would have to talk to the collection agency themselves. When we then explained that they would not talk to us because the account was against us, it seems like they would only consider talking to the company that placed the account with them. At that point we were told Sorry but to bad.
u verse returned equipment
I have also experienced issue with AT&T, specifically/ U-verse/AT&T Customer Service / AT&T significant errors and their seeming inability to correct obvious problems.
Why I returned the U-verse equipment is another whole compliant. But in a nut shell: the scheduled installers didn’t show up and didn’t call (3 times) and then the quality of the product was unbearable to the point where we could no longer watch any TV due to the ‘freezing”. But I’m over that now, and happily back to another cable service.
My current complaint based on AT&T’s total incompetence that has impacted my credit rating. I returned the U-verse equipment as instructed, on time and in perfect condition. A couple months later I received the first bill for the equipment asking if I had overlooked it because it was past due. I called AT&T and their representative tells me that it was a mistake and don’t know why we got the invoice and that they would take care of it. A few weeks later I receive the next invoice and a dunning letter from AT&T. This time I called and they said that they could see the equipment was returned in good condition but they had no ability to correct the amounts owed because ‘another department’ was responsible for that: and oh yes, that department does not take phone calls from customer so I couldn’t talk to them. They wouldn’t even give me a name who I could address a letter.
They did remind me how high their customer service ratings were from JD POWERS (yeah right) and inferred I was alone in having any issue whatsoever with AT&T customer service and their total inability to help me.
Now I have a collection agency calling me and trying to collect the money. I can’t believe that they can just turn this over to a collection agency when their own employees have received the equipment and I have that in writing!
It is now impacting my credit rating!. AT&T is totally incompetent and their customer service is shameful. It is almost like they are intentionally trying to harass and irate me. I would like to see this giant monopoly corporation be more responsible and accountable for their actions.
I’m cancelling my AT&T land line and warning everyone I know….
The complaint has been investigated and resolved to the customer’s satisfaction.
auto-renew policy
We have been the victims of AT&T Yellow Pages policy to change without notice advertising contracts to auto-renew. We were forced to pay the bill last year. When we talked to our Sales Person about how this happened and why they could publish our ad without consent, he apologized profusely and said it wouldn't happen again. I believed he meant what he said and he would remove us from the auto-renew contract, but it didn't happen. And because we didn't have it in writing, we can't prove that he made that promise over the phone. So we are now having to pay 2 years in a row for advertising we didn't want and didn't authorize. I am told that we have to send a registered letter to AT&T requesting a cancellation. AT&T didn't send US the notice via registered mail. How can this be ethical and legal?
I will submit my complaint to Consumer Affairs as suggested in someone else's complaint. AT&T should not be allowed to take advantage of people in this way. We have no recourse for the billed amounts.
EVERONE NEEDS TO SPEAK UP -- SEND IN YOUR COMPLAINTS SO WE CAN CHANGE THIS!
@NJ Tom
I would agree with you about getting everything in writing. I would also agree with you that it would be negligence on my part. I spent 10 years doing signed contracts with AT&T yellow pages, making sure I understood the agreement. My issue is that AT&T switched to auto renew without notification. I was not notified that they were switching me. Year 1, surprise bill and advertising without me having an opportunity to see anything. It was a shady salesman, because I had no idea of the requirement to cancel in writing, particularly since I never received notification in the first place explaining the new arrangement. The salesman, who I had dealt with for at least 5 years, acted as if it was a mistake that year. So I didn't realize I had to watch for it to occur in Year 2 of this new arrangement. Had I been notified and understood the rules, I would take the responsibility. I obviously have learned from the experience, and for me that means ending my relationship with them. I have many other options for advertising. I don't need to support a company that does business this way. I'm glad your advertising experience has been good. You're obviously in bed with the right company for your needs.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Sydney!
So sorry to hear that you've had a negative experience with YP. We always strive to create the best possible experience for our customers. Would you mind sending us an email to ypexec@yp.com with your contact information so we can put you in touch with someone from our Customer Care team? Thank you, Breen with YP.
I have had the exact same problems here in Ohio. My business was an ATT customer since 2003. In 2015 we relocated to an area that is not serviced by ATT and I cancelled my ATT contract. They did not inform me that the YP ad would be continued. When I received an invoice for YP advertising, I tried to cancel it. So far after four phone calls lasting up to an hour each time and each ending in them disconnecting me, I have still not been able to cancel. An internet search shows that they go after people in the courts - successfully! - who didn't want their services and didn't pay the invoices. I believe what they are doing is criminal.
Hi! I'm so sorry to hear that you've had a bad experience with YP! We sincerely care about our customers and want to resolve your concerns. Would you mind sending us an email at ypexec@yp.com so we can assist you? Thank you so much! Breen with YP
Another victim here, talked to a rep in march, told them to cancel, did not signed a renewal contract, who told us she will contact us back. 3 months later we received the bill for the next year, called customer services that refused to help. Absolute the worst services with YP, never was told about proper cancellation or proper address, local manager is now dodging calls, promises to call back within 24hrs according to voicemail, Ha. Even worst i think the original sales rep from march is no longer working with them, and got a "im sorry but we cant do anything for you, please pay your bill" from YP main office manager. I will file complaints with CA consumer affairs, and any and all agencies about these unlawful practices. I misses any more agencies to report to please list in reply.
Cherry on top i found out while fingering through YP book while i was out at a restaurant, no contact was made since march, no books sent, no proofs, just blatant fraud. FRAUD.
So sorry to hear that you've had a negative experience with YP. We always strive to create the best possible experience for our customers. Would you mind sending us an email to ypexec@yp.com with your contact information so we can put you in touch with someone from our Customer Care team? Thank you so much!
In 2014 a YP sales rep sent me a copy of my 2013 Contract and said she was working on the all the changes that I wanted including a much smaller ad. But after that email, she would not reply to my emails asking for information about the new YP ad that I wanted, and I was not able to contract her by phone because her YP phone extension was out of service and when I called YP customer service they said they are working on the phone line extension and they would have the sales rep call me...I said no I want to be emailed since I'm contractor and hard to reach by phone during the day. I also kept sending emails to the sales rep to get my ad changed as I had discussed with her.. She never complied by email and only kept saying in her email reply to contact her by phone. Every time I tried to reach the sale rep, her YP phone extension was not working. Then when I was finally able to make contact with her, she said it was too late to make any changes and the old ad was already automatically renewal by YP. This is complete fraud. I never signed a renewal Contract and I never received help changing the ad the way I wanted it.
I ended up never getting proper help from the sales rep to discuss the different options and prices of the YP ads and I ended up not even getting close to the ad that I wanted. My business ad shown in the current 2014 hard paper telephone book is NOT even close to what I wanted. Absolutely terrible customer service and I feel it was very deceptive and extremely poor business ethics. I'm so completely dissatisfied with the customer sales ad service that I received this last time, especially since I was forced into renewing YP Printed YellowBook advertising and my Online advertising that I did not want and a sales rep who refused to work by email as all the other YP reps had done for me in the past.
I have sent email complaints to YP about this situation, but no help so far. Now I’m trying not to get stuck with the automatic renewal again this year, and it seems hard to find the correct address (for California) to send my YP non-renewal request. Unbelievable how a company could legally be allowed to operator a business in this fraudulent manner.
I ended up never getting proper help from the sales rep to discuss the different options and prices of the YP ads and I ended up not even getting close to the ad that I wanted. My business ad shown in the current 2014 hard paper telephone book is NOT even close to what I wanted. Absolutely terrible customer service and I feel it was very deceptive and extremely poor business ethics. I'm so completely dissatisfied with the customer sales ad service that I received this last time, especially since I was forced into renewing YP hardbook YellowBook advertizing that I did not want and a sales rep who refused to work by email as all the other YP reps had done for me in the past.
I have sent complaints to YP about this situation, but no help so far. Now I’m trying not to get stuck with the automatic renewal again this year, and it seems hard to find the correct address (for California) to send my YP non-renewal request. Unbelievable how a company could legally be allowed to operator a business in this fraudulent manner.
We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.
Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)
I just spoke to an AT&T customer service rep who is not able to help me with my current issue but was able to educate me on their corrupt automatic renewal policy. Everything you buy from AT&T, both ads and internet has automatic renewal. AT&T takes no responsiblity for contacting customers to let you know your order is about to automatically renew. I suppose they hope you forget or inadvertently miss the timeframe, about 5 months prior to publishing. Of course they won't give you an e-mail address for this, that would be way too easy. I was told to send a certified letter to AT&T Advertising Solutions. Attn. Cancellation Manager in my region and to make sure I keep the green slip as proof. AMAZING... These guys are actually worse than used car salesmen. Your best bet is to cancel immediately. If you need the cancellation address for your area you can call [protected].
I am sorry that you are not happy with yellow pages. I was looking online and found a website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.
AT&T Yellow Pages got me with their auto renew contract this year too. They've tripled the price on me with no notice and autorenewed the contract. Of course they don't send you a bill till after the book is published and after their cancellation date so SURPRISE, your ad is in there at 3 times the cost and you cant get out of it.
I've sent my certified letter of cancellation and contacted the state attorney generals office. They should not be allowed to do this type of thing, and I sure won't be doing business with them in the future.
third party billing
I was surprised to find $19.95 fee charges on two recent phone bills. When I contacted AT&T they told me I had to deal with the third party company that generated the bill and they could not tell me what it was for. I then explained that since they were the ones billing me for something I did not authorize then they were the ones that could take the charges off my bill. It should be a crime that a third party can bill you through your phone bill for services you did not order. When I inquired with AT&T as to how to block or stop this from happening again without my written authorization, they stated that there was nothing I could do. After contacting the third party company and AT&T again I found out that it could take several months to clean up their mess. After 30+ years with AT&T I may look elsewhere for phone service if this type of practice continues.
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T charged $14.99 for one year to my daughter's (a minor) cell phone number for services her phone could not support. Its a basic phone and they had email and navigation services hooked on to it. It appears that they did this when the phone was set up. Based on the renew date they service actually started prior to when my daughter activated and received the phone. They credited me two months and said it was my fault for not diligently checking the bill sooner. Of course this a family plan with 5 users so the bill is rather long. They also set that my daughter probably activated from her phone, which I'm questioning due to the renewal date of the subscription. This is al via a tele-tech phone based support person. The AT&T person in the shop is the one who pointed out the charge as he knows my daughter's phone didn't support it. He said it is not uncommon for ad-ons to pop up on the bills. AT&T basically picked the pocket of a 7-year customer for $149.90. I estimate that as a family we have spent a minimum of $21, 000 on services through the company. Nice way to treat a loyal customer.
I moved in with a friend and I paid the U-Verse bill online as part of our agreement. It was not recurring, I paid on a monthly basis. The bill is in my friends name and she paid it the last month I lived there (May 2012). Now fast fwd to July, I have moved to a different state, and I needed to close my bank acct, and when they brought up my account, I was overdrawn! AT&T took it upon themselves to just help themselves to what was left of my money. When I called customer Service, they absolutely blew me off! Its not alot of money, but that put me over the edge, and I cant do a damn thing about it!
On my February home telephone bill from AT&T, I noticed that my total bill was somewhat greater by about $32.00 from usual. Since, I do not have any service from that company that will produce a variable bill, I went to look at the bill on-line. Here, I am charged $29.90 plus taxes by a company called Enhanced Services Billing Inc.[protected]). I dug deeper into the bill and found the amount has been billed on behalf of EMAIL DISCOUNTS, LLC [protected]). It is some "monthly charges of $14.95" twice, plus taxes. No mention for what service, either. I called At&T at their customer service number and inquired about it. As per them, they do not know what it is, they will take it off for this month, but, will not put a block, as I asked for, for any company that want to charge me for whatsoever! I also have to contact the other company that is billing so that I am not charged again! They will not do anything about that! I told them, you are the one who is billing me and I did not ask you to send me a bill for another company. I also asked if they have any proof of something I ordered, which they were claiming I did. No, they did not and they do not care to either. So, now the hassle is mine.
I called the company, Enhanced Services Billing Inc. [protected]). What I found out is amazing! On the internet, they ask people to fill out a form with their telephone numbers for some prizes (I do not know even if that is true!) and then start charging them through companies like AT&T. The person answering the phone did not even have my name, just the telephone number. Wow! What a business concept! Just get a telephone number from the Internet, find out which company it belongs to and start charging! The customer service person immediately took my name off the list and blocked the number from future billing!
This seems to be 'Win-Win' game for both AT&T and Enhanced Services Billing Inc. They probably have a contract with AT&T for billing plus some Customer Service handling, and 'whoa', they have a business of billing millions of people for $30.00 every month! I understand, 80% of the people billed, will catch it and ask them to take it off the bill, but, there will be another 20%, millions in number, paying Millions of dollars for 'No Service' and AT&T will not promise they will not bill you for these rogues and you are at their mercy! If you do not notice and fight, you pay! Isn't it illegal? May be not, because, they will take it off, as soon as you ask them! This is a great way to rip you off if you are not watching and for you, there is no protection of law from them either!
AT&T charged me on Sept. 27, 2011 billing $14.95 for a company named TRSCN CLRNG.
I received no product or services from this TRSCN company. Yet, AT&T conspired with them to charge a loyal customer for a false claim.
I called TRSCN, Phone # [protected], call ref.# TC101820, they said that a refund will appear on my AT&T bill.
Four billing statements later, Jan. 15, 2011, AT&T has not refunded my money.
AT&T have acted disrespectful, unethical, and arrogant by joining with TRSCN against their customers.
Where can I get a copy of all the illegal billing on my account form 2005 to 2013?
I have been struggling with this issue for about 2+ yrs with no help and no results. I am beyond furious! my bill is $2, 000+, it is completely absurd!
I HAD BEEN WITH AT&T FOR FORTY YEARS THAT IS WITH THE COMPANY THEY BEGIN TO BILL ME THIRD PARTY BILLING
AROUND 2005 I CALLED THE THIRD PARTY, CHARGES WAS TAKEN TAKEN OFF BUT THE NEXT MONTH THEY WAS BACK
O N GOT TIRED OF CALLING COULD GET ANY RESULT STOP THE SERVICE AROUND 2010 GLAD TO GET RID OF AT&T
USING CONSUMER CELLULAR NO PROBLUM.
I also had a bad experience with AT&T in Arizona. I found $9.99 hidden charges in my phone bill going back 2 months. When I called AT&T, they claimed that the service was providing me with "entertainment news". I checked my phone (as I receive junk texts from third parties as well) and there it was. "Receive entertainment news for $9.99. Text STOP to opt out" or something like that... Are you kidding me? It's bad enough AT&T sells my phone number to junk texting companies and charges me for these texts, but they are allowing these companies to randomly start charging me because I failed to reply to the junk texts? I was fuming. AT&T said that they would remove the charges, but did not have a solution for how I can prevent this in the future. Finally, after foaming at the mouth for 30 min. and continuously asking to escalate, they told me they can put a child lock on my phone that will prohibit any new charges without some special permission (I would have to call them to authorize)... I haven't seen any more hidden charges, but I still get junk texts once in a while. My contract is up and I am want to switch to a different provider... sad, considering I have been with AT&T for a long time.
This post/complaint, sounds like the marketing scam i know about in Pittsburgh(except its with verison). At&t allows these horrible Co's to sell for them, and they give a commission. The problem is, these Co.'s are set up as scams, and aren't checked on by AT&T. Read about MMI marketing in Pittsburgh-formerly Moxy Marketing-and formerly Keen Marketing-even formerly East Coast Innovations... There are many of the same Co.'s it Texas. I bet its the same scam! Good Luck!
The law firm Hoffman & Lazear in Oakland, CA is currently handling a class action lawsuit concerning unauthorized third party billing by AT&T in California. If your bill contained charges from USBI, ESBI or ILD Teleservices, or you have any other information that would assist their investigations, please contact Attorney Chad Saunders at [protected] or email at cas@hoffmanandlazear.com.
modem shipping
So here's the deal. I called At&t to order their High Speed Internet on June 25th, 2009. The guy on the other line hooked me up with the service and told me my modem shipping date, July 1. That day comes and the modem is a no-show. I decided to call At&t and ask about my order status. The lady told me that they had my date down for July the 7th after i'd been told the 1st. She asked if she could overnight for a charge of 14.95;however, she offered me a $25 rebate. Frustrated, I agreed, and decided not to hold my breath. July 2nd comes and the modem is STILL a no-show. Once again, I called them back up asking about my order status. "Sorry about the INCONVENIENCE, but it seems we are having problems with modem orders. It will be 3 more days, including the weekend, before you will recieve your modem." I was pretty livid at this point. How hard could it be to ship ONE modem? So today, Monday, July 6th comes. I call them again asking about my order status. "It says here that your modem was shipped to UPS on the 2nd." OK. I called UPS and they told me they did not have my shipment or a tracer. I call At&t back and the new woman tells me my order could not even be found in the computer. She said she is shipping me a new modem and that it should be here tomorrow, July the 7th. Once again... I'm not holding my breath. This has been one of the worst experiences with a company i've had. If I wasn't so desperate for internet and didn't owe money to everyone else... I would just say screw it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought 2 cell phones and plan from At&Twireless mobile. Recently Moved to Leisureworld in Silver Spring, Maryland and was unable to make or receive calls from apartment. Just discovered there is extremely limited accessibility here. Have to go outside to make or receive phone calls. Tried to cancel plan as the phone service is worthless here. AT&T refuses to end contract without penalty fee.
Questioned what the sense of having a phone service with no network access! Totally disappointed in this company and will never use AT&T services again. They have no sense of customer service. We had to get a landline through comcast. Called customer service at AT&T which did not get us anywhere.
rebate is a scam!
So it's about 6 months since I started service with AT&T for DSL (internet) and it's has been nothing but a nightmare.
Today I remembered that when I had signed up for service I was promised 2 $50 visa gift cards. I remember now that I had promptly signed up to redeem the gift cards a few days after the service and then completely forgot about it ever since.
Today I got online and read ALL the stories about how ATT gift cards are a scam and that they DO NOT show up when you go to check on their website. Sure enough, I went online, typed in my phone number and received the lovely little message that there is NO record of me redeeming the cards.
This really pisses me off to say the least. Not only do they have horrible customer service but they make you work for what is rightfully yours.
I am absolutely fed up with ATT service. I was looking forward to signing up with ATT in a month for my families cell phone service (t mobile contract expiring) because we all loved the iphone but I honestly don't have the patience nor the time to fight with ATT every time they do something wrong (which is a little too often).
As I type this little review of mine, I am on hold with ATT to get my gift cards and cancel the stupid internet service. Goodness gracious...this is ridiculous.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just got off the phone with AT&T regarding my internet. When I signed up for internet, it was $24.95. I don't do an audit of my bill every month as long as it is relatively the same amount which must change now. I noticed over the years that the bill was not exactly the same each month although the service I initially agreed to included no special charges except those for 411. I have learned that AT&T has made changes to my account without giving me notice. These changes always benefit AT&T in additional costs. I learned that for over two years now, AT&T has been charging me $30.00 instead of $24.95. The representative said this was ok and that everybody did this same thing to the consumer and it was the consumers fault for not reviewing their bill and chosing to go to another company. The new U-Verse package is higher than any costs consumers are presently paying. Yet they try and suck us in with 100 dollars and 200 dollars and even 300 dollar reabate packages. It's a scam and nothing more.
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I was promised $250 cash back and I have it in writing, but only received $200. I called and asked what happened to the other $50 and they said that they didn’t have any record of it, when I informed them that I had a copy of the IM conversation with their sales rep. they said “well we can give a $50 gift certificate”. Personally I think this is just a bait and switch. They hide the rebate in a letter looking like an advertisement, which I think they hope that you will throw it way thinking it is an advertisement. . When you open the letter you have to go on line to claim it. Why! They have my address, why not just send me the money promised. I have written the Better Business Bureau and my states Attorney General. My advice is simply think twice before getting this service. The system is not bad but if they treat me, the customer this way now, what will they do latter.