The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Ashley Furniture / defective furniture

1 377 Hwy. 70 S.W.Hickory, NC, United States Review updated:

On September 12 of 2006 we bought from this store some furniture. We did not get all the furniture when the seller promised we will (of course to make the sale). When the trucking company delivered the furniture the entertainment center was missing the glass shelves, and the guy from the delivery company wrote it down on the delivery sheet. They never sent those shelves. Last year, we sent them some pictures of the love seat and sofa where they could see the "leather" was fading. they emailed us back and said that they will take that furniture back. On October of 2007 we went to the store and picked other furniture to replace it, the person who assisted us told us that we will get that furniture on February of 2008... Its now almost the end of May, 7 months later, and we have not heard from them. Every month we have to pay for that defective furniture and still waiting for the glass shelves.

Sort by: UpDate | Rating


  • Pa
      19th of Oct, 2007
    0 Votes

    I ordered a love seat from the Murphy NC store. did not notice the defect for a few days. one side of the loveseat was plump and full. the other side collapsed when you sat upon it. stopped by Ashley and they sent a technician out to see it. He agreed that the one side did not have the proper filling in it. He agreed to take the loveseat back to the store and restuff it. also the frame was splintered. they brought it back in 5 days and when we checked it the cushion looked the same. we told him to take it back..he refused and said that as far as he was concerned it was fixed...please do not buy their inferior furniture...wish we had done our research

Post your comment