I just read all the complaints on Ashley Furniture. I bought Libray latters which all were in good shape. My problem was when I need to reschedule the date I could pick them up. I was told that if I did not pick them up on the date given, they would send them back and I would have to reorder. I was only looking at a couple of days difference and not asking them to keep the merchandise any longer than that. When we loaded the furniture, there was no personnel to help. As you know, they are very heavy and it was just two women lifting the 3 boxes.