Ashley HomeStore
Reviews and Complaints

Ashley furniture is horrible! I purchased a King size platform bed. The platform within 1 month had my mattress sagging in the middle(I'm 140 lbs and sleep ALONE and on the edge). So I had to go to Lowe's to purchase reinforcements and completely get rid of Ashley's poorly put together cheap platform.
Also, purchased a sofa and love seat. The sofa is electric...motor went out within 2 months so this was covered under warranty. The other side went out 1 month after the warranty expired so I'm now sitting on a sofa that 1 end is stuck in the recline position! This furniture is over priced and not worth the high prices! DO NOT PURCHASE FROM ASHLEY!

Rockford IL ashley is the worst, I bought living room set 2-24-12 paid cash they said if I have it delievered it would be there in a week I live 3 blocks away so I said I would pick it up, they said it wouldnt be ready to pick up in the store till 4-3-12 and that is today I called them to see if it was ready and they said not untill 4-21-12 now! WTF been 2 months already to get furniture and all they would say is sorry! I cant believe how they treat people that dont pay there delivery charge! A friend of mine bought same set 2 weeks later and had it delievered and he already has his! I will never buy from them again and I will make sure to tell everyone I know and even dont know about this horrible company!

I think I can sum up Ashley Furniture after reading these complains and from my own experience. Ashley Furniture is cheap furniture. Don't expect it to last forever. If you expect furniture to last forever, pony up 5-10x the price, and if you know what is good for you:
1.Never buy an Ashley recliner or recliner sofa
2.Never buy an Ashley sleeper sofa
3.Never buy an Ashley product with a motor/electric device
Why you ask? Think about it, this is a cheap product to begin with, how well do you think your piece will last when it has even LESS structural support because it has a sleeper sofa/recliner installed in it. We purchased a Ashley set that was just a plain couch, and after 5 years it was still doing ok. Not amazing, but ok. My brother in law's couch with the built in recliners has turned to crap in months! If you must have bells and whistles in your furniture, be prepared to pay for it or you will be putting it out to the curb within 2 years. And use some common sense! If the material is paper thin, it probably won't last-DON"T BUY IT.
Find a piece with thicker material, no extras and keep your big nasty dog away from it and it will easily last 5 years, enough said.

I agree that Ashley furniture is HORRIBLE! My fiance' and I purchased a recliner and sofa from there. After the delivery people left, I noticed that the arm of the recliner seemed to be broken so I called the service center and they sent someone out to look at it. The first thing the repair man says is "you know you shouldn't sit on the arm of the chair. It really isn't good for them and this is what happens". I was shocked! So by this time, I was pretty upset and I told him that it had just been delivered and the chair hadn't even been sat in not to mention did anyone sit on the arm of the chair! So the "solution": the guy screwed a couple of screws underneath and told me that a few of the screws had just come loose. A few weeks later, the arm broke again. I called the service center and they refused to send anyone out because apparently we had missed the set number of days for repairs? Apparently I missed that memo. Now, a year later, the arm is still broken on the chair and the cushions in both the chair and couch have a misshaped form from sitting on them and we are nowhere near hard on our furniture.
I would NEVER buy Ashley furniture again, nor would I recommend it to anyone!

Glad I found this site... 3 weeks ago we bought a loft bed for our daughter from an ashley furniture store 2 hours away from our hometown. A week and a half later we went and picked it up from the warehouse.
When we got it home and put it together, the thing was wobblier than a cheap wal-mart TV stand! This was not the way the display model appeared on the showroom floor.
They eventually got a tech out to our house to look at it who said something vague about some bolt being too tight at the factory and they would have to order a part from overseas to fix it that would take two weeks to get here.
I have been on the phone with several people from customer service in the last couple of days who are still trying to figure out what part they need to order.
In the meantime, our $600 bed is unusable right out of the box and our daughter has nowhere to sleep!
(Oh, and they mispelled both my first and last name so it takes them 10 minutes just to find me in the system.)
What a rotten company!

I hate Ashley's. We bought a sectional in Feb 09 for 1500 bucks. Next week will be the 4th time they have had to come out because of a seam tear, etc. its absolute junk. I will never buy from them again. I had better quality furniture from Valu City Furniture.

Ashley furniture sucks! The sales people lie... I was told i would get 12 months no payments no interest. After purchasing 4000 dollars worth of furniture i was told that the offer wasn't good anymore... They told me to call citibank... Citibank said to call ashley because they don't set up the promos.. Ashley does... Called ashley... They were rude... We were told our furniture would be there because it was not on backorder... We didn't receive our furniture until 3 months later... The furniture is not very good quality and ashley will not take it back.. They suck! I hate them and i hate what they stand for... They sure put on a good front... But as soon as you sign the dotted line, they turn into liars and monsters... Do not do business with ashley furniture... They suck!

We bought leather motorized reclining furniture from Ashleys, along with some living room furniture. We had to send back the end tables, coffee table and hutch twice. Finally the warehouse manager himself delivered the furniture in decent shape, although I am certain the hutch is the same as the first delivered, but repaired. Since the scratch is in the back, I let it go, but pointed it out to him.

The worst part of this is that our leather furniture looked like it had been in a tornado! the motors did not work and the frame was so twisted. They promised to replace but on following deliveries of the other furniture, no one knew anything about it. The store said they would send technicians, call us back etc- that never happened.

On the final delivery, we insisted that the warehouse manager take the sofas with him at that time, even thought he kept insisting he could fix it! The tech that was with him, mentioned when no one was in the room that their warehouse was full of these motors which are junk. He quit talking when the manager returned.

Now we are trying to get our full refund and it will take an actual miracle, I'm sure.
We have spent hours and hours discussing this in person, etc.

They did offer in store cresit, but have nothing comparable to what we had, or thought we had. I also spent $5,000 on the other furniture and so what else would there be for me to buy! $3,000 worth of what-nots? Oh they did console me with the $100.00 gift card, sorry not even the flower arrangements go for that much.

I am advising everyone I know to not buy there. I will write BBB and anyone else I can.
How in the world are business working like this? Surely something can be done so they will quit ripping off people!

Purchased a full bedroom suite, Corona Park, from Ashley Furniture store in Austin, Texas, on south IH35, April 29, 2007. Paid cash up front of $3,606.87. Was told the furniture would be delivered no later than June 19, 2007. 4 weeks later we were notified that deliver was postponed to maybe the week of July 16th. No promises. Made several calls but no one really cared. They had our money and no refund was offered. This was our second purchase from Ashley and the last. The first was a dining room suite 2 years ago and the finish is already starting to chip. No kids in the house to damage the table and chairs. Just bad craftsmanship. Sorry we went back but this will never happen again if we ever get out bedroom suite. Haverty Furniture is just next door and that is where we will going from now on.

My finance and I are starting to go through what you have mentioned. We have waited 7 weeks for our furniture and received a call yesterday that we would have to wait an additional 3 weeks. We are not interested in waiting almost 3 months for our bedroom set! It is very frustrating! To add to it they have stated they will charge us a 30% cancellation fee! My finance and I are in the market for a new living room, and kitchen set and we will NOT be shopping at Ashleys!

The sectional is peeling and flaking. Looks unsightly and the flakes are a mess.

I used to work as a furniture manufacturer, now i run the http://www.furniture-catalogue.com/ . Although all these years i have never heard a complain about ashley, it is true tha big companies lose peronal interest and contact and sometimes emploeyers just don't care to do their job properly.

Never ever buy any furniture from this crappy store .. they sell only junk. Their sales and customer service is very arrogant and cheaters.. Dont even take extended store warranty .. it dosnt work they dont fix any thing..
Although they promise in-home service .. it takes few days and lot call calls to some one show up at your home to do visual inspection .. Then they will take few months to order the parts .. if you are lucky you may get it fixed or you may hear back that they forgot to order the parts and you need to wait for another month or 2 to get the parts from the manufacturer.

BAD QUALITY FURNITURE and BAD CUSTOMER SERVICE .. DONT BUY

I paid $11, 000. for crappy furniture and before it was delivered I called them to get a refund and they said no refunds! I now have terrible furniture and can not get a service tech out to my house to fix any of it.

I spent 1600 for my so called leather sofas that is peeling like a dam shredded snake. They have in their warranty to protect them about the leather being soft. jThey are full of it . They are getting over on people . I will never buy any furniture from them . I will make my own chinese sit down pillows before i ever buy from anyone.
Pissed in Tampa, Florida

I totally agree with the reviews. I regret ever making a purchase at Ashley Furniture. My husband and I purchased a sectional from Ashley Furniture for our new home. Soon after the purchase we noticed that one of the seats and the foot rest didnt have much cushion and had a hard seat. Then we noticed that on the back of the couch on the bottom that stuffing was coming out.

My husband and I went back to Ashley Furniture and reported it. They made it good and let us choose another couch set (leather with recliners in couch, which was a higher price) and even took back the coffee table that we had purchased to go along with the sectional. They put a new 1 year warranty on the set and delievered it, all free of charge. Needless to say, we were satisfied with this.

However, not even 3 months later we had problems with the "leather" couch. One side of the couch went flat and neither recliner would close. I called Ashley Furniture, they would not come out until I filed the extended warranty, then the extended warranty, 2 weeks later, stated it was a manufacture problem. So I called Ashley Furniture again and they came out to look at it. Sure enough it was a manufacture problem. They ordered the parts and through another appointment, that I had to take off work for again, since they would not come on a Saturday, they came and re-framed & re-cushioned the couch in my living room. The frame that was taken out of my couch was completely warped. How that happened I dont know other than that Ashley Furniture must make their couches with cheap materials and then sell them at outrageous prices.

Now I called today, we are having the same identical problems with the couch again. When I called I was notified that my warranty went out just a few days ago and Ashley Furniture will not even attempt to fix it. They said to report it to the extended warranty company.

I will never purchase anything from Ashley Furniture again! That was the worst decision ever.

I bought a 5 pc Sectional couch from Ashley Furniture on 7/2/2009 this couch has been nothing but a POS When i first bought the couch i reclined one of the recliners and the back snaped and it went sideways the first time i called the store back because I just spent 1, 700 on this couch and it took them 5 months to get me a new one now i have owned this "POS" for about a year now and the new recliner they gave me BROKE AGIAN the other 2 recliners are broken this furniture is nothing but a head ache that will not go away please do not give this company your money I hope they go under in a hurry...

I have the leather and the metal insides of a leather recliner in my dining room for over a year now--every time I call the local store to set up the repair they never show or never set a time they always will have the right person call me to set it up--I plan on suing soon--contact me if you want to join this as a class action--I am in Birmingham Alabama----

Same things, delivery time much later then promised, quality control horrible, customer service a joke. We purchased a 2 recliner sofa for $999 and was talked into this spectacular warranty package( i can imagine how that really works)for $99 your supposed to get a new couch if someone sits on it and rips it open with something in there pocket. Or if a cat urinates all over it and things of this nature all for $99 for 5 years. I can't even wonder how that process would work when you can't even get satisfaction from a defective piece from day one of delivery. Ok our sofa was delivered, it looked good with no rips or anything they put it in the house and they were on there way. Since we waited 2 weeks later then promised delivery we were exited to use it as we had nothing else. My wife picked the side she wanted and we started a night of tv on our new sofa. She asked if I was comfortable and said yes. She said try my side and I did. She asked if seemed different then my side, said yes you sit way down in the back of it and my but rear end is falling thru the huge gap when its reclined. I said we will call them and until then she stuffed 2 throws and 2 pillows in the gap so she could sit there somewhat comfortable. We called Ashley and they made an appointment for a technician to come out a week later. Tech came and affirmed it had a defect and they need to pick it up and bring to be repaired. We stated we would rather have a new replacement sofa sent to us and pick this one up when one was delivered and he went on his way. A few days go by and no call from Ashley about his visit or what was to happen. After many calls to them a much double talk I agreed to let them come pick it up and take it for repairs which was assured it would come back better then new. How do you make something like a sofa with defects better then? Another week or so it was to be delivered again. It came and we had the men set it down so we could test it. The problem was the same and the only thing different was they over stuffed the seat as to where appeared out of proportion and the stitching was stretching so we refused them to bring it in. They called Ashley agreed on the phone to the person they called that also saw the problem, but that person refused to let them take it back with them went in and called my credit card company, they called Ashley on a three way call. The person told them the sofa was used and in fact there was never anything wrong with it that only did us a favor and took it back to adjust the comfort level. When in my possession I have papers from the tech that came to the house stated it needed to picked to be repaired. When did anyone ever hear about a brand new factory built sofa being picked up from your home to adjust the comfort level. We now have it sitting in an unused part of our home awaiting a dispute decision on our credit card. This Ashley is the worst outfit I have ever seen.

As well I will never buy from Ashley furniture again! I purchased a bedroom set in 2001 and the dresser was damaged. It was replaced but took forever to be delivered. In March 2008 my side bed rail split in half and I was told that I can't get it replaced as this model is no longer available. I expect a bed to last longer than six years! This furniture is not cheap in price but very cheap in the quality of construction. We are building a new home and purchasing all new furniture and it will most certainly not be purchased at an Ashley Furniture Store.

I purchased to accent chairs from Ashley in Feb. 2012. The chairs were delivered four full months later. I guess the chairs were on the proverbial slow boat from China. How can a company stay in business that represents a one month delivery schedule when, in reality, it takes four months to deliver? How do they not have control over its production and delivery schedules? Or, do they have complete control over both and it was just cost efficient for them to get the chairs to me on a four month schedule? Spend your money with a company that is more professional than Ashley unless waiting a third of a year for your furniture delivery works for you.

We bought a leather couch from Ashley Furniture (who we thought was a reputable manufacteror only to have the colour on the couch wash off with just water! When we complained to them about it they said it was due to us not using a recommended leather cleaner or protector. Water is a "no no" to quote them. How stunned is that! So beware; ask questions about the stain used on the leather before you buy because they obviously don't care if they keep their customer base.

One has to wonder how a company can continue to run with all the disgusting products they continually send. And then IF you do get it, and IF and WHEN the technician DOES come out and look it over, even if it is totally needing to be replaced YOU CAN'T RETURN IT unless you PAY 25%! We unfortunately purchased a bedroom suite from Ashley AND a dining room suite from Dufresne - BOTH were in unacceptable condition upon delivery (was supposed to be set up as well but that didn't include taking the packing out of the drawers apparently!). We have had nothing but heartache trying to get these things corrected and finally my husband said screw it - TAKE THE DAMN THINGS BACK and yes we ARE having to pay a 25% restocking fee... but at this point we want their CRAP out of our house... I just wish one could broadcast this out loud for EVERYONE TO SEE AND BEWARE! DO NOT BUY ANYTHING FROM ASHLEY OR DUFRESNE - THEY DO NOT CARE AND THEY SELL CRAP! Just wish I had looked up this web page before we took the big loss!

We purchased a dining table with 8 matching chairs on 1/1/11. We were told our chairs would be available the middle of February. First off, what kind of furniture store does not stock furniture? We agreed because we really liked the table, but in February they called and said our chairs would be ready the end of February. Then the middle of March, then the end of March, then the end of April...Apparently 3 of our 8 chairs were in but they would not split the delivery, we could however, go and pick up the chairs ourselves. After lots of phone calls they have agreed to deliver whatever chairs they have now, and then will deliver the rest when they come in. We'll see. I'll never buy from Ashley again and have told everyone I know about their sucky service.

They are horrible! They make there furniture poorly and they lie! DO NOT BUY FROM THEM WORSE MAISTAKE YOU WILL EVERY MAKE!

I bought my dining and bedroom set Feburary 12, 2010. I did not receive anything until June and all pieces of the bedroom set was damaged while I was inspecting the furniture the delivery guys got my husband to sign the delivery form in the other room and left quickly. I called customer service 5 minutes later and they offered to send out a tech which took two weeks. When he came he filled the holes and scratches with wax and spray painted over it with paint that did not match the color. I refused the repairs and damanded replacements. I went back and forth with customer service for another month, I took pictures and emailed them to Jason Seivers the customer service manager. Someone called me immediately and said all the pieces were being reordered that day. They did refund me $250 because it took 4 months for my furniture to be delivered. I spent $3000. Well it is now November 13, 2010 and I am just now receiving my replacements. and of course there are nicks and scratches in the finish that have cheaply been painted over with a marker. Look at the photos of my first delivery.

We purchased a table and chairs set from Ashley. I thought Ashley furniture had an excellent reputation for their furniture. Our set had arrived in boxes and had to be put together.The pieces did not all fit together well and left gaps at the back and sides of the chairs. The table top looks like someone dripped stain on it and then tried to wipe it off too late. I am sorely disappointed with this product and will not buy anything else from Ashley furniture.

All thes comments above happened to us, furniture poorly made, ripped, very poor customer service,
will not ever purchase from Ashley furniture,
beware

To everyone looking at buying from this store DON"T. This is the worst place ever. We ordered stuff four months ago that still have not arrived all because the ignorant deliveray guys. When i called to just cancel it the woman said there was nothing she could do. They have our money so they dont care. We ended up calling five people one girl even gave us the wrong manager number and we spoke to someone at a different furniture store. DO NOT ever buy from this store again. What a poorly run business I wish nothing more then for it to go bankrupt. DO NOT BUY FROM THERE UNLESS YOU WANT NO CUSTOMER SERICE AND ### FURNTIURE.

I am a furniture repair technition at ashley furniture. I have been a tech for 14 years and i had never been forced to rig furniture together they way i am there. 63 percent of all furniture that our warehouse gets is damaged. i am forced to do repairs that bottom line suck. time is a big issue good repairs take time.they tell me that i work for the customer...so ok i will work for the customer by telling the truth.

I just received a delivery the other day. The guys barely spoke English. I offered water and they accepted. Before they removed couch from the box I said I wanted to see the color (to make sure it was per the photo I saw online because they didn't have the set I wanted on display in any of the stores & I was told if I was not pleased with furniture do not sign and turn away delivery and I would get full refund with no re-stocking fee). He was rude and said "its blue". They came in, no coverings on the their shoes, made a little bit of a mess (which isn't a big deal b/c I was going to clean after they left anyway but its the principle as it was unprofessional) and lightly dirtied my wall bc they brushed big box against it. They were in such a rush, I understand they have other stops but still. I was trying to ask questions and he was already out the door leaving. After they left I was cleaning and moved couch where I wanted it and noticed there was a rip/slit in fabric on the corner bottom of couch and one pillow was defective as there was a line in fabric (which the guy had thrown pillows on couch and turned them opposite way/backwards, not sure if that was done on purpose). I called to report the damage and they told me it would be a process and they need to check if it can be covered under warranty and that I need to send photos and they will have someone get back to me. I sent photos and label and waiting. I hope they can have it fixed. I'm a little nervous after all of these reviews about them.

Ashley you need to style up you idiotic fools.They should stop stealing from hard working people.who by the way owns Ashley?What kind d of stupid business is this.Don't they care about their customers.They just stole from me and I can tell you Ashley you have lost my business and respect.you are soon going g down!

Ashley furniture is the most stupid furniture store i know and are thieves indeed.the have very cheap furniture and they have the most ignorant customer service.what a bunch of fools.I will never go back to them ever again.Please don't shop their.They need to learn how to answer their customers.

Ashley Furniture online ordering system is a scam for stealing! I supposedly ordered something and they supposedly delivered it to me and opps, they forgot to bill me for over a year and now they expect me to pay for something I never got. They can't even tell me what it was! No photo, no SKU! No one will let me discuss this and they keep sending me an email telling me a payment is due. I cannot even access an online account! I can't get the entire account number from them even if I wanted to pay the bill.

They are thieves! I am going to small claims court and then see if anyone else has ever had this happen. Maybe a Class Action Lawsuit! They have wasted my time and caused me so much stress.

New recliner was delivered and within the first week back pulled apart and you cannot even sit in it because the chair will not hold its shape. Never been able to recline, the chair will lean and almost fall over on its side.

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This is all to common I am afraid and it seems when a furniture supplier gets it wrong they really get it wrong. I have been assembling furniture for ten years and to try to do something about this i have recently started selling furniture online. To avoid damage and customer complaints, I personally deliver and assemble everything, that means I take care of it. You can see what I sell at Andre Victoire (www.AV123.co.uk). I am trying to do somehting about it and improve the service offered.

Ashley"s Furniture is a "rip-off" and some of their employees are "con artists" summarizes a portion of how my family feels about doing business with them! We purchased one of their so called leather sofas and matching recliners. We also purchased thier insurance on the furniture for it sounded like a good investment. WRONG! After we had the furniture for a short while, these areas started showing a distinct discoloration on the sofa and recliner. When you looked at it closely it appeared like when you buy patent leather anything and the surface color comes off their is a light color underneath. Cheap imitation is what I call it. We called and reported the problem. They sent two men, one who stood on the other side of the room and took a picture and the other guy just talked to me. When we did hear a reply they said they did not cover "scuff' marks" in the insurance policy. At a later date when I was in the store and wanted to find out if they maybe sold a product that could be applied to the area that would match the color so it wouln't look noticeable the manager said go to Lowe's to see if they sold something that would help. If that wasn't enough, before we experienced our problem our daughter who was building a new house bought several pieces of furniture and they were storing it until the house was completed. Well when she called to tell them they could deliver it they said the manager had SOLD IT. Well she was furious because no one had contacted her in any manner whatsoever. She went to the store and had a "nice" talk with this manager who was thankfully able to get replacement furniture for her. She has spent several thousand dollars at Ashley's Furniture but will not spend one penney more after that experience! We have chalked it up to learning the hard way but want to inform others of our experience to hopefully keep it from happening to them.

812 days ago by Benjamin [send email] 0 Votes

Quote:

To say that Ashley Furniture is a bunch of thieves or that they don't care about their customers is ridiculous and shallow. Each store is independently owned and just because you have trouble with one store doesn't mean they all have the same customer care. Ashley Furniture stores have become the #1 furniture retailer in the country this year and they can't do that by mistreating people. Furniture is made of wood and cow hides and much of it is shipped from overseas so there will be damage and imperfections with furniture no matter who sells it. If you are not getting proper help then you are not speaking to the correct person at the store. They usually have plenty of managers and there's one that can help. I've got a house full of Ashley Furniture and it has been exceptional the past few years. At the price I paid I could even tolerate an imperfection if there were any. Anyone with a complaint should talk to a manager in a friendly, understanding way and you'll get results. Give it a try.

Reply:

You are dead wrong about this. Even though each store is independently owned, all of them are serviced by the same Ashley Corporation. It is Ashley Corporate who takes over everything once you sign for your furniture. These stores are nothing more than go betweens, They don't even handle delivery. While we are on the subject of delivery.. They can not make one without damaging the furniture. Of course Ashley outsources their delivery to third party companies which do not care about the customer, or the furniture. They are all a bunch of illegal immigrants that don't even speak English. I have to say though, that you find this problem with most furniture stores these days. Even Gallery Furniture in Houston can't get undamaged furniture to you. I've been to hell and back with both of these companies and am fed up with the lack of care for the thousands of dollars we are spending with them. Get the sale, take the money, and then it's bye bye.

April 2009- I purchased a reclining microfiber sofa from Ashley Furniture on Center Pointe Road in North Charleston SC. When the sofa arrived, it came with no plastic or protection of any kind and was thrown around getting it into my house. I mean these guys man handled this thing. The sofa was looking a little beat up. I contacted the company who had all kinds of geniuses call me. The last of which was the GM/Partner of the N.Chas store named Jack. I told Jack that I needed a sofa that was going to last me a few years and that I had one shot at it. Since I am on a fixed income. I informed him that the sofa was roughed up and that the cushions looked abit flimsy and misshapen. Jack was too busy trying to brow beat me with his "40 years of business experience" Well whoopty doo, Jack. I have any extensive business background as well. Who cares? Lets make the customer happy, Jack, old boy! Save the disseration for someone who gives a crap.

I went to the store to try the floor model again and as I suspected it was firm and sturdy. Mine was mushy and sloppy looking. I ran into this Jack character and again told him my story. This time Jack had a bit of an attitude. Basically he was sending a repair guy to see the couch or he could just give me my money back and told me to "go somewhere else to buy a sofa." I didnt understand the attitude because I was willing to look at other couches at ashley.

The repair guy came and agreed with me. But offered me a repair that I declined. So I called Jack who had more attitude this time.
His only reply was "well pick up the couch and you can come in to pick up your refund" They didnt even have the sense to send a check with the driver.
They had to make it hard for me. So I went to the store. Jack refused to look at me or talk to me. I have no idea why he was so pissed off. Jack was trying to hit me up for the delivery (in vain) and was looking at the bill as if I never paid the full amount in cash. I laid the aw down for dear old jack. He then signed the check and I was leaving. I saw the poor salesman who lost the sale and I was trying to explain things. Jack came running in saying to the salesguy "Mark, dont you have customers?..."

This guy Jack was a partner with over 40 years experience. Cant you tell? LOL. It seems that Jack failed business 101. The Golden Rule of: Keep the customer happy.

Don't shop with Ashley. The products are inferior and they have a problem with customer service

10 Effective Ways to Complain About a Company Online

Why does it sometimes seem like prices keep going up and the level of customer service keeps going down? In this economy, we want to make sure that every dime we spend is warranted. Everywhere you go, the prices are higher, and it seems you are getting less for your money. Or maybe you’re okay spending the money for an item, but when you get it home the quality is bad or the item arrives broken. Can you do anything about this trend? Yes, you can.
Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.
1. Go to the company website.
The first thing you should do is go to the company website and contact customer service with an explanation of what happened. Don’t go in expecting a lot, but if you received rude service, they will probably apologize and offer you some sort of discount to entice you back. If there is no customer service, write to the manager or CEO. Direct your complaint to whoever is listed on the site, and let them know specifically what happened, when it happened, and where it happened. Many times problems can be resolved without a lot of fuss.
2. Contact the Better Business Bureau.
Write to your Better Business Bureau. This used to mean taking out pen and paper and snail mailing a letter to them, but not anymore. You can go online to this site and fill out a complaint about a company. The nature of the complaint will determine where you go from there.
3. Contact the Federal Trade Commission (FTC).
The Federal Trade Commission will investigate a company if it knows about wrongdoing. In order for it to know, people need to file complaints. These complaints often display a pattern of wrongdoing that the FTC will then investigate, which will be beneficial for you and anyone else who has been scammed by a company. Go to this website, and there’s a button you can click on and fill out your complaint. It’s as easy as that. You don’t have to provide a lot of personal information, but if you don’t, that may limit the amount of investigating the FTC can do.
4. Check out the scam report.
Not only is this a good site to post your complaint on; it’s a good site to check out before you go and spend money at businesses. Problems that people have had are listed here. This site prides itself on the fact that it will not remove complaining posts from the site even if threatened. While that might not be good if someone chooses to complain about a competitor and the complaint is full of false information, it is good in light of deep-pocket companies that think they can buy and bully people into doing what they want.
5. Email spam@uce.gov.
This is the email address to use to file your complaint with the U.S. Federal Trade Commission Consumer Fraud department. This is the place to send complaints about spam and frauds on the internet.
6. Try Yelp.
This powerhouse site lets customers rate local businesses of all kinds. If a business is not delivering on its promises, you can write a review on Yelp. Many businesses work hard to protect their online reputation, and public forums like Yelp are a great way to offer your experiences, good or bad.
7. Post on Planet Feedback.
Similar to scam report, this is a site where you can post a complaint and other people can weigh in on what you are complaining about. Sometimes they will agree with you, but often they don’t and try to point out another point of view.
8. Google your attorney general.
If you google your state, you will be able to find an email address for your attorney general. Once you have an email address, sit down and write a concise letter that includes the details of what happened. If the attorney general gets several letters on the same subject, they are more likely to launch an investigation.
9. Post on Pissed Consumer.
If you don’t get satisfaction from one of these sites, try another one. Here is yet another site (Pissed Consumer) where you can post a complaint. There’s no telling which one of these sites someone will read, so if you are trying to warn people about a rip-off you may want to post your experience on multiple sites.
10. Visit Resolver.
This site is different from others in that you don’t just vent herein order to get something off your chest or to warn others away from a business. If you want a resolution to your situation, try this site because you complain through this site, and it makes sure that your complaint gets to where it needs to go. Seventy-six percent of the people who complain through this site get a response. Of those who got a response, 86% were happy or satisfied with the end results. It’s definitely worth a try.
While some of us enjoy going toe-to-toe with people at a store, I understand that others don’t like conflict. But these individuals also don’t want to be a victim and want to prevent the same thing from happening to other people.
That said, we highly recommend that you cool off before posting your complaints. This way you can speak to the facts. One way of ensuring you’re not just reacting emotionally is to wait a day or two before posting a review, so that you’re working with a clear mind unmuddled by emotion. It’s only fair.

I ordered a headboard that was supposed to be "cream" in color and is clearly a beige gray, doesn't go with my decor at all. When I asked if I could return it they told me there would be a restocking fee! Really?! Very dissatisfied with their customer service. Now I'm living with a headboard I hate that doesn't match my decor.

Worst furniture experience in my life. The customer service is horrible, they flat out lied to me. I bought an entire living room set, lamps, tables, couch, chairs, ottomans and paid for it. Was told by them in a text that the furniture was going to be delivered on June 26, 2017 and was also informed by Ashley that their company policy was they would not take the old furniture away. I offered to pay additional and they said I would have to get the old furniture out so that they could deliver. I paid to have the old furniture taken away by an outside group. Then, on June 26th I received a text saying the furniture was not going to be delivered and that they didn't know when it was going to be delivered. I called Ashley Furniture and talked to three different levels of management, all three lied to me.
I ended up buying everything (better quality and certainly better service from Summehome. Stay away from Ashley Furniture, you will be glad you did!

It is Wilmington, North Carolina to blame. This is a town full of ignorant red necks. I am surprised they didn't call the police on you when you argued your point. You are correct, they are at fault, but they are backed up by the most ignorant injustice system this country has to offer, the SOUTH. You know the people vote in the idiots who sit on the benches here, don't you? If not, keep trying to get justice, and stand your ground when the half brains who run these stores continue to rip you off. You may wind up in front of a judge who puts you in jail for standing up for your rights. Here in Wilmington, NC they will consider your point "contempt" and you'll be in jail before you know it.

My husband and I went to buy a sofa set that we liked and were ready get that day in Wilmington NC. When we walked in we were met by a sales associate who gave us a coupon sheet. upon reading the sheet we found that we could save a few hundred dollars on our sofa b/c we were spending a over a thousand dollars. We picked our sofa and were ready to have it ordered for us.First we asked about delivery and they were going to charge us an extra ninty dollars to go 4 miles. Then when the manager saw that we planned to use the coupon they had just given us when we walked into the store he refused to honor it saying that the coupon was a typo and was only for mattresses. My husband who is in sales tried to talk to the guy saying this was just given to us when we walked in and was amazed how the guy reacted, rude, basically told us we were cheap, and could care less if left and didn't buy anything. We left and when we got home we called the next nearest AShley furniture store to us, Shallote NC. We told them our story and about the coupon the owner said they would love to have our business, honored our coupn and gave us free delivery. To anyone in wilmington, look for furniture at the store in Wilmington but buy it from Shallote store!

I went to the same Wilmington, NC store and the manager named Donna was probably the same one you dealt with. She was very argumentative and defensive when we asked questions. I was ready to purchase a set there but she really turned me off.

Looks like all Ahsley stores are like that. We went to one in south of DE, they were nice until we are ready to buy. The payment clarks are very rude. I will never go to any Ashley store in life time!

I just bought a sectional and the beetles are in the feet of the furniture! They are crawling all over my floor now. They won’t do anything to help.

I have not step foot in that store (Ashley Furniture in Madison WI ) since my first encounter with their conniving ways of doing business and burned me 8 yrs ago when I bought my house and naively purchased furniture from their store. The situation back then was as some others have mention here, they give you the spiel of "making the furniture after you purchase" to justify their no refund policy after you sign on the dotted line. I thought cool! They are making it for me.
Well my furniture was delayed and worst part of all my couches came with a sign that says "floor model". Oops! I guess someone forgot to rip the sign off. I called them to complian. NO remorse. NO apologies for lying. OK. I totally distrust them.
Fast forward to the future. Recently I was looking to buy a bedroom set and looked at all of the furniture stores here and decided to take a peek at Ashley again. Sure enough just my luck, I found the set I love the most at Ashley. So while in the store I was talking to a sales girl. She gave me a price quote of 3700 dollars for the bed set. Which included tax, 150 dollar delivery fee and their "protection plan fee" (which I bought into the first time around when I purchased from them, but never used caused you just can't call them every single time you got a scratch or ding. Not possible with little kids. Which by the way expires after 5 yrs so after 5 yrs your screwed. Might as well keep your initial scratches and dings and your money in the first place). Other furnitures stores were charging only 80 bucks. Trust me I know cause I went to all the local furniture showrooms and personally asked myself.
So I said to the girl I just want the price for the bed set itself included tax but no other fees. She came up with 3300. I asked her if they could possibly go lower since I just came from Steinhafels and the guy there gave me a great price 2800 for a very similar set. She said its not possible. Ok. I said then I will think about it.Very much so leaning towards forking out the extra 500 dollars.
Then an older gentleman who appears to be the floor manager comes over and said "so are going to buy the bed set or what?" I at this point in a friendly joking matter responed "depends on what you can do for me?" He says "I can help you put the furniture into your car" I laughed "you'll have to do better than that" Then he preceeds to tell me what great quality their furnitures are and the fine details and the lined cedar doors in the dressers. I said well the set at Steinhafels is pretty nice and also has cedar drawers. At this point he preceeds to argue with me saying he himself has seen the set I am talking about and that it does not have cedar drawers. At this point I said "I don't thinik we are talking about the same set cause I just came from there and viewed the drawers myself" Then in a very arrogant voice he said "well your asking me to go from 3700 to 2800 dollars, thats absurbed cause thats almost 1000 dollar different. At this point I said "well actually it wouldn't be becasuse I am simply talking about the bed itself not including the hidden fees such as the delivery overcharge or the protection fee" He responded back in the most condescending way "well if your just talking about the bed its only 800 dollars!" This manager who is supposed to be a professionall has really resorted to grade school tactics.
I told him off infront of his subordinates about how unprofessional he was and how he just drove me away for good and would never give a dollar to Ashley Stores again. Truely I don't know how they stay in business based on the horrific deceiving tactics they used and the terrible treaatment they give to their customers.
Sam

Bought a bed room set with a King Sleigh bed in November of 2009. had the side rail crack and break in April of 2010, now it is June, 21st and I'm still waiting for my replacement side rail, Ashely Consumer Affairs gives me the same BS line that there are none in stock and won't be until end of July.

4 months! I have my bed in pieces for 4 months to get a replacement rail. If I would of known this about Ashley before I bought it I would of never of bought it. Consumer Affairs at Ashley tell me that its in the sales rep's hand, who has done nothing, and there is nothing they can do. They won't even call the local distributor in my area whose ordering it, to see what took them so long to get this ordered. Also won't even call other area reps to see if anyone has the rail.

ashley suckkkks. dont shop there

I was able to get an Ashley Furniture store employee to admit to me that their company routinely manufactures furniture for "Big-Lots" stores and that this "grade" of furniture is their very "lowest" quality furniture. This was accomplished by asking a sales associate why a certain reclining couch (very comfortable too) was only $499. To this she replied "that's the line we mfg for Big-Lots! Actually what they do is just put differing names on the SAME furniture type.Ex: Their leather gets the name "Millenium" as their top-of-the-line product and the "middle of the road" gets the "Ashley" name. The low end doesn't even get a name yet it's all the same mfg! After all these questions, it was cleas she just wanted me out to the store!

Ashley Charges the customer immediately and delivers the product after a month. They don't even inform us that they are going to be delayed. They say it will be delivered in 2 to 3 weeks while you buy the furniture. But when you call them, they say it is only tentative.

They delivered part of the order and some part of it later. They don't give any flexibility in delivering the furniture.

They STINK...

I wouldn't recommend that shop to anybody.

Ever wonder why the furniture you purchased from Ashley furniture arrives "quicker" that the time they say it takes to "build it in the NC factory?". If you check your "business white pages" for the Ashley furniture store in your area, you should also see a listing for the Ashley furniture "warehouse" where all of the furniture sits until someone orders it! It may or may not be made in NC, but your order is coming from rotated stock!

Gee, where do I start... My husband and I purchased a lovely bedroom set and two living room chairs from Ashley about a month and a half ago.

At the store we were told by our sales rep that all their furniture was not made until the time of order. Since the furniture had to be "made" and shipped from NC, it would be 14-17 days until we received it. Cool. Now we have to paint our bedroom. We ordered the furniture on a Saturday so they told us the order wouldn't be processed until Monday. Okay, fine. I get a call the Thursday after we ordered it and they said it was in. What? It had only 4 days! I thought the stuff was "custom made"? (Lie #1) Thank goodness we didn't wait to paint out room. That's not a big deal. Well, when they called to schedule a date to deliver (on that same Thursday), my husband asked them to deliver it the day after Thanksgiving. They said fine. I get a call on that Saturday and said the furniture was being delivered on Sunday. I said no, we have it scheduled for the Friday after Thanksgiving. The lady on the phone said if we wanted it delivered on Friday, we would have to pay a rescheduling fee of $40. What? My husband tried explaining to the girl that we did into schedule it for Sunday, but Friday. After a while of trying to get it thru her head, he asked to speak with a supervisor. The supervisor gets on the phone and the first he says is "Yeah?". My husband says, "Do you have an attitude?" The supervisor responds with "No, but it sounds like you do..." Nice customer service... My husband was shocked! Anyway, they said they would "waive" the $40. They obviously still did not understand we were not rescheduling. Okay, now it's time for the delivery... The FIRST time they were there, they came in and set up the bedroom furniture. Everything turned out okay in that aspect of things.

However, there were the two chairs. They weren't really expensive, but they were a couple hundred dollars a piece. They brought the one in and it was fine. When my husband unwrapped the second one, it had a huge black ink spot in the middle of the cushion (the chairs was red) it was very noticeable. Needless to say, we did not accept that chair and requested a NEW one. They came back out a second time to deliver our chair. It was the exact same chair with the same ink spot. The driver told us that is the way they were made. BS! We have the other chair with no ink spot. Once again, we refused it. This past Sunday, they came out a THIRD time. Guess what, SAME CHAIR! They tried to deliver the same damn chair 3 times. What the hell? My husband will be calling to go off on these people. That is just ridiculous! I know it's not the driver's fault, but geez... I can't wait to hear their response to this (if we even get one). So it's been a month and a half and still no second chair. We will never buy Ashley furniture again!

it wasn't long before the couch cushion resistance deteriorated so much so that you can't sit without the cushion flattening out completely. The couch is useless now.

I am not going to just let it go I will file a statement of claim for the entire cost of the couch and let it settle in local court.

it wasn't long before the couch cushion resistance deteriorated so much so that you can't sit without the cushion flattening out completely. The couch is useless now.

I am not going to just let it go I will file a statement of claim for the entire cost of the couch and let it settle in local court.

I bought a Ashley's furniture red Durablend sectional sofa. After a year and 1/2 of owning the sofa it began to peel. It also started to rip at the seams. I was lied to by the sales representative who advised me to Durablend would last me as long as real leather.

I have 4 Recliners material has been pealing on the top and throughout the back cover of the chair. Cant find a contact to repair my chairs. I was told I have a 5 year warranty. the company location has since relocated.
Can you help me resolve this issue of repair

Darrell Armstead
5585 Swanson RD
Ellenwood Ga 30294

darrellb7@me.com
[protected]

Reclining chairs, foot rest..ehere ever simeine sits tge "leather" is cracking

We purchased these about 5 years ago for 900.00 and 6 moths later they started to peel.I have pictures of them that i will provide.I have to constantly sweep my floor from the furniture peeling and i have to keep sheets on the furniture to keep it from sticking to my skin.So i would like some kind of compensation for my problem

Ashley Furniture promised me our sofa for tomorrow 8-9-2018 now they are saying maybe Monday. We were given the dates when we purchased all the furniture items in the store on this past Sunday.

My furniture is cracking up and uts getting wore the more we sit on it. The leather is falling apart

i bought a dinning table and from the day i recessive it started to wobbles . i ask for the ashley furniture for exchange or to repair the problem but the first tech guy said he can not fix it but they refuse to accept that and and they refuse to exchange it .this the worst customer service ever .

I bought a leather couch and chair and it smells TERRIBLE it makes me sick to sit in it. DO NOT BUY ANYTHING FROM ASHLEY FURNITURE !

I recently purchased a bed from the North Brunswick store. When I went to the store I told the sales person i have 2 requirements: i need a low profile bed as it will be used for an elderly person and I need it delivered within a week. The sales person confirmed both requirements and placed my order. I paid for the bed in full. The day of the delivery, the wrong item was sent so i went back into the store, spoke withe Ed the sales manager and Paul the district manager...both had attitudes and could care less. After spending 2 hrs at the store, being ignored for 1/2 the time, I was promised the bed I ordered will be delivered the next day. Instead they bring in am extra high profile bed. I immediately contacted the store, the customer service rep "bibi" apologized and said the issue will be resolved asap. Until then my eldery grandma used the high profile bed for a few days, almost fell off the bed while getting on and off. We immediately moved her to just a mattress, the poor lady is struggling as she has to bend so low and try to get up.
A week later they send yet a wrong part. It's been 2 weeks and i still don't have the bed I ordered. The store refuses to credit my account and pick up the bed. I have tried to contact the sales rep, customer service rep and get no response. They are ignoring my calls, msgs. I have finally contacted my lawyer. I would never recommend this store to anyone. All they do is harass their customers and steal their money.

The REBATES are SCAMS!
I bought over $3, 000 worth of furniture one time and they promised $500 free gas and $200 rebate via a Visa card.
I used to work for a company who did rebates so i filled up everything VERY carefully and made copies. I also sent my paperwork by certified mail. I had to call well over TWENTY TIMES in addition to Faxes, Emails, and store visits. They finally just sent me $150 Visa card- 6 months later. Still don't know what happened to the other $50.
As far as the Free-Bee Gas...LOL- You have to spend a certain amount $100 every month at the same gas station and send original receipts with the hope (and prayer) that they will send you a $25 dollar voucher every month till the $500 is reached. Its a scam and you can see online about this one. Wish I knew before I fell for it.
I still went back to Ashley and bought a $1500 living room set and a $200 dinette.

I also went through a delivery issue with them when they forgot my office furniture. I canceled the order due to this. I was pissed off big time.

I will NOT be shopping with the intent to get a rebate from them ever again.

I am having the same experience you are. In my case there is no followup and someone dropped the ball for 24 days! Its funny how they list the same # to call all the time. Asked for a contact name and number for store manager was told he is busy and his voice mail full!

This is an isolated situation with one of over 300 independently owned Ashley home Stores. I would have hesitated right from the start when they asked for it to be paid in full and the product wasn't going to to be delivered for more than amonth. What was the purpose for the payment in full. Who's got egg on his face here Ankur. I know for a fact that Ashley homeStores, e specially the ones in South Florida are driven by World Class Service and don't go a day without that offered to every customer. It is unfortunate that your situation required you to voice your opinion in such a manner that deficated a store management but the story can be the same for just about any establishment out there when it comes to once in a while situations. If this occurred day in and day out I would consider other options against the store owner but I want to let you know that Ashley is the largest manufacturer in the United States. (key word - united States) and I truly believe they will do everything in their power to make even the worst of customers happy. Including but not limited to the author above. I am an Ashley believer. They will prevail.

At Ashley Furniture HomeStore we strive to make your shopping experience far superior to that of the competition. Our ultimate goal is to provide 5 Star Service to each and every customer, if you feel we have fallen short of our goal please contact our customer care department at CustomerSupport@AshleyHS.com or [protected] and our customer service representatives will make every attempt to address your concerns. Thank you.

I have to disagree with the comment of bad customerr service from this independent dealer . I have purchased several rooms of furniture from this very store and all i have to say is they did what was promised. The furniture arrived alittle late due to delays from the manufacturer, but when it did arrive it was delivered in a professional manner.

I did have 2 problems with a bedroom set on my last purchase howerver they sent a service tech to my house and it was fixed to my satifaction. Lets face it no matter what you buy it never arrives perfect i dont care what you get.

Thumbs up to ASHLEY!

I ordered my furniture (Sofas, Bed-set & Mattress) from this store on June 29th (I paid in full) and the guy said it should take 7-10 days. I got call on 13th July saying, "Your love seat sofa is broken, would you accept all other things while we will deliver your one piece later?" I said, "Sure, something is better than nothing." I got my delivery on July 15th. I am missing my Mattress, too. I called them, she said they will deliver mattress and one piece of sofa next week. I am crossing my finger!

I worked for Ashley for two years in North Brunswick and there is no advice you can give this gentleman other than to get an attorney or file complaints with every know bureau. The customer service in this store is only geared towards making the sale. After making your purchase, in which you will have signed away all of your rights to the point where it takes 1/2 hour to purchase a lamp or accessory item off the floor, the customer is left out on a limb. The reason the phones don't get picked up (I was customer service) is because the delivery and repair complaints are so predominant that the customer service staff that handles them would not be able to do their other job (which is processing sale paperwork) which is the goal. The store is crooked. The owner is present most of the time in either their Linden Store or North Brunswick but he won't come ut to deal with these issues and uses his nasty manager or his nder-qualifed airhead "Customer Service" managers to handle them. When you go to one of those numb-nuts with an issue, they grab a bunch of "gift cards" because they are prepared to "pay you off" to keep you happy and if you rub them the wrong way, they will just throw you back into the system of having to call and get no response.

As far as quality, guys you get what you pay for. It looks attractive and if you live ina museum where no one sits on your sofa or uses the furniture it will make a nice appearance for your guests. I have bought items from Ashley at another location and we are all adults in my house, the veneer (while it looked like beautiful solid wood) was so thin that it just wore right off. It is honestly thinner than a coat of nailpolish and will rub off with your fingers after a few months use. Don't buy furniture here if you want to enjoy it for more than two years. And if you must buy Ashley, DO NOT buy it from any store owned by Will Shaffer.

I would have asked them... What were they planning to re-stock, if the merchandise han't been delivered yet!

Very upsetting I am sure. We have been looking for furniture and found some nice pieces at Ashley but have been reading so many negative reviews on the Company that we are reconsidering.
We hate getting scammed!

marta

I would locate information for the corporate officer regional office or regional/district manager. Speak to someone on a higher level that can provide some type of compensation for your inconvenience. I think it is ridiculous when you pay for A-1 service and you don't receive it!

Last Saturday , The bedroom furniture was delivered and assembled. The drawers do not function properly. Th headboard is loose. The mattress is deformed on both ends.

I called and complained the next day. The store manager said he would look into it. His mane is Shan Trujillo

Soon as I payed for the mattress it was a defect and the mattress I thought was covered by Ashley furniture. I will not recommend it to anyone else about serta mattress.😡😡🤬🤬🤬

My order from Ashley store Avon was not delivered, the order was cancelled and the entire staff were rude to me. staff are rude and treat customers humanely.

Purchased furniture 8/16/2023.

Delivered 8/24/2023.

Furniture damaged (frame sticking out of the side) and ottomans needed repair due to manufacture construction errors.

Ashley doesn't even deserve one star. They sell low quality furniture. Made in China, terrible fabrics that pill and wear out real fast, low density foam in sofa cushions and ottomans that sinks and starts to deform in a few weeks. SPOKE TO

ASHLEY CORPORATE OFFICE

AND GOT IT RESOLVED

[protected]

we have serveral complaints register with the lakeland store and your corp. complaint line no one from store will talk to me and continues to HIDE the manager from me. Please call

Very upset senior customer.

[protected]

i went to your houma store in louisiana i bought furniture on feburary 23 i cancelled my order march 27 i paid in full 2,864.33 i am still waiting on my money back everyone i talk to tells me something different this has been going on to long i want my money back sherry lacoste phone [protected] sales order 048a123787

Canceled order on 3/20/23. Called again on 3/24/23 and still have not received a confirmation. Was told I would receive something in 72 hours and 24 hours respectively. Have not heard a word as of 3/25/23.

change my mailing address

Order # [protected].

Order date Oct 29, 2022. P.o. P22RS25. Item # A600045217 / MP40-4501