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Ashley Furniture / dissatisfaction service

1 United States Review updated:
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I purchased a new home and bought a leather sofa from Ashley. The sofa have had several problems ranging from holes in the leather to defective frames. I think they are getting this sofas back from other people who found the defects and they are repairing them and delivering them to other customers in hopes that they don't find the same defect. I have spoken to Bridgette Boswell several times in regards to a refund due to this being about the 5th or 6th delivery that they have had to come back and get. They are wanting to offer me a store credit and no refund...I was recently advised that Ashley "DOES NOT" give refunds. The only other sofa that I liked is $400.00 more than the sofa that was originally purchased. I asked if they would give me a refund if the new chosen...more expensive sofa was defective. I was advised that it would have to be reviewed and that they could not guarantee me a refund at that point. I do not need any additional furniture for my home right now. So therefore, I do not need store credit. I think I have been more than patient by waiting on Saturday for deliveries and pickups for several months. I ordered Ashley furniture from a little country store...the furniture was delivered in box and I had not issues with i. When Ashely in Plano delivers... it is never in the box therefore, I am strongly feeling that this is refurbished furniture. I can just about promise that this will be my last purchase from Ashley...if they cannot offer refunds... they must know their furniture is faulty. Roomstore gave me a refund on bedroom furniture due to the issues that I had with it (several deliveries and pickups)but as I said... they did refund. Ashley wanted to come out and see if they can repair the sofa... well, I actually paid for a "NEW" sofa. So, if they want to repair the sofa... they can refund some of my money and charge me a second hand sofa price. I am new getting ready to tun tot he BBB and see if I can find out who the owner of Ashley is. Wish me luck!!

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  • Ol
      13th of Sep, 2009

    I have purchased from Ashley and had a great experience. They are independently owned so maybe thats it. I bought in MiddletownNY and its awesome!

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