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1.4 592 Reviews

Applebee's Complaints Summary

66 Resolved
513 Unresolved
Our verdict: With Applebee's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Applebee's reviews & complaints 592

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K
2:29 pm EDT
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Applebee's poor service, even worse food

To whom it may concern,

I am writing to tell you of my worst Applebee's experience. At 4:53p Sunday July 16th, I called into the store to get car side to go. I don't have time to come in and eat. The phone rang for over 3 minutes before someone answered. Mind you 3 minutes does not sound long, but count it out yourself, it's a long time. I place my order with a Mike I believe (but I could be wrong). Its easy, chicken fajita roll up – no lettuce, no Pico and extra cheese with a sweet tea to go. Ready in 10 minutes, great.

I get to Applebee's at 5:07, I waited in my vehicle for 4 minutes. I lady came out and had no idea what my order was, so I had to repeat my order to her. She came back within a minute or so and had food but no total, I gave her a $20 to speed up the process. While she is ringing me up I open the container and the fries are cold. You know what? I am so hungry and in a hurry I don't care. She comes out with my change, I tip her for her trouble. I leave because I am in a hurry, and starving. I haven't even left the parking lot when I realize the roll up is less than ¼ full. I pull off over half of the shell I eat two pieces the size of a baby sandwich. The chicken is cold and cheese not melted, it's a good thing the receipt stated I did not pay for extra cheese, because there was none. As I eat I realize there are pieces of chicken that are not cooked all the way, I am eating raw/soggy chicken. I get a block from home and there is something hard in the last 3 bites, I just toss it out the window at this point. OMG if I don't have food poisoning from this meal I am going be so lucky! I have trashed all but maybe six fries and ¼ of my normal meal from Applebee's. I did not turn back, I did not go in, I did not call later to complain, I was in a hurry and hungry.

Where I am at now is that I will not be going back to Applebee's in Staunton. I will no longer have you on speed dial. I will be sharing this poor experience with my friends and family. I really don't care for any acknowledgement or apology, what has been done is done. If I weren't in such a hurry that day I would have taken this up right then and there, that's my fault. I do hope you can get your staff in the Staunton Store to realize how much business they lose when the service is at this level.

Sincerely,

Kim Buss

P.S. I first tried to send this to the manager/owner on the bottom of my receipt but apparently its a bogus email as it was returned.

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12:42 pm EDT

Applebee's discount for golden apple senior not given by server

We recently traveled thoughout Washington Oregon Idaho and Nevada using pre-purchased Applebees gift cards. On several occasions we simply TOLD the waitresses that we were Golden Apple people and we were assured that the discount would be taken off the total. Twice with those assurances when we got back and reviewed the tab, they completely forgot.
It is not that amounts to that much money but we made sure we told our wait staff they forget immediately.
Here is the big issue for us, in both cases the wait person used the screen device at our table to show totals but at nearly 70 years old, we could not see the screen well enough to see that it was done correctly.
Very unhappy with that little on the table device!
Love Applebees and have been loyal customers for YEARS but we wish you would give us cards to hand to the wait staff so they don't forget our senior discounts. And in our opinion, LOSE the table monitors and games! We come to eat, not to play games.
Thank you for reading this.
Sincerely,
Mr and Mrs Jeffrey Huget

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JKWilliams
JKWilliams
, US
Jul 07, 2017 12:33 pm EDT

Marilyn Applebee on "I Love Lucy" was such a pukey looking old dame. I just can't eat there. They oughta change that name.

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M
5:17 am EDT

Applebee's scotch seemed watered down

5/31/2017
about 9:30pm
I like to shop once a week in the late evening. The last couple of months I began having a meal with drinks at Applebees, before doing the shopping. I would have a beer with a double scotch. Now I like scotch and know what it taste, s like. I order it with no ice(neat). They served me Glenlivit which I like but it tasted watered down (weak). I asked how long the bottle had been opened and they showed me from across the bar the bottle was half full. I asked for a new bottle, but they said that was the last bottle and they threw away that bottle. I got another drink and they compensated a similar drink. They did not charge me for the scotch, I did not finish it anyway. My point is if I had ice I would not have noticed. Furthermore I will not pay top dollar for a drink and be screwed.

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9:12 pm EDT
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Applebee's employee belittle and yelled at during serving hours

While dining at the Apple Bees on Richmond hey, in Alexandria, VA the employee Reynaldo yelled at the young 16 year old employee name Sean saying "go sit down and get out of grown people faces...leave leave leave!" The young man hurried and left the area. This was very inappropriate and embarrassing. I will never visit this location again! I plan to speak with the Manager Misty as soon as she comes out to our table.

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9:55 pm EDT
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Applebee's food - sickness

Greetings Applebees,

First, let me preface by saying that my wife and I have been faithful Applebees customers for over 28 years! We enjoy the food and atmosphere very much! That said, on Saturday May 20, we visited the Applebees in Guntersville, Alabama. We then both became sick with upset stomachs and diarrhea on Sunday. We both actually ate the same entrees - the three cheese chicken cavatappi, and the spinach dip appetizer.

On Monday May 22, I visited the Applebees, and met with an assistant manager, a female lady - forgot to get her name. I respectfully expressed to her what my wife and I experienced, but she was rude, and somewhat defensive - "well, we serve that all the time, and have not heard of anyone getting sick."

I did not want to get confrontational with her, so I merely handed her my business card, and she stated she would let her manager know about what happened. I never did hear back, or received a response.

Again, not whining or upset, just wanting to let you all aware of the circumstances. It would seem to be somewhat beneficial with respect to maintaining strong business continuity with the public if managers were more open-minded and empathetic. I understand that there are going to also be customers that do, in fact, whine and complain to "get something" out of it, but that's not at all my basis for doing so. My intentions were to simply bring the experience to Applebees attention in an effort to help provide feedback of our experience - pardon the fun/pun!

Respectfully, I would encourage someone to have a brief mentoring/counseling time with the assistant manager (short, somewhat heavy-set, blonde/gray hair), and encourage her to be more receptive to a customer complaint, and to develop and use the necessary discretion to remedy the circumstances.

Thank you for taking the time to listen to my experience.

Best Wishes,

Jeff [protected]

Dr. Jeffrey M. Van Slyke, Assistant Professor
Department of Emergency Management
Jacksonville State University – McClellan Campus
100 Gamecock Drive, Room 2134
Anniston, Alabama 36205
Office Phone: [protected]

E-mail: [protected]@jsu.edu

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2:02 am EDT

Applebee's management

My family and i were eating at Applebees on Saturday May 21, 2017. We were at West Jordan Utah location. We had a wonderful server and we really enjoyed the food. We just didn't enjoy the fact we watch a server being yelled at and being chased out of the kitchen being yelled at by a female manager. The male server seemed very upset other servers were trying to get the male server out of the situation the female manager put him in. One server was talking to him outside. And the female manager still continues to yell at him and other serves surrounding her. I felt very bad for servers. I have never seen a manager treat serves how she did. Maybe it's something that needs to be looked into.

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10:53 am EDT
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Applebee's service

My family and I ate at Applebee's in Wichita, Ks.
320 S. Ridge Rd.

Chk#[protected]
Serial# [protected]

Our family of 4 arrived a little after 2pm. It took them 15-20 minutes to get us any water/drinks. The restaurant was not busy, there were plenty of empty of tables and we had no wait. When we ordered beverages it took the bartender a very long time at least 15/20 minutes. I ordered a mucho margarita, my husband ordered a beer. When our appetizers arrived we had to ask for plates, and table ware. When our food arrived and I ordered another margarita. I waited 10 minutes, our location was right near the bar. I kept looking to see if the bartender was making the drink. He was cleaning and washing glasses, mind you he had 3 people sitting at the bar. He looked up at me and said, yes I will make your drink. I thought that was kind of rude. My 17 year old daughter watched the bar tender make the drink. He dropped the lime in the drink and dug it out with his fingers. So, when he brought the drink to the table. I asked him if put his fingers in the drink he said, NO. The manger came over, I told him what happened. They removed the drink from my bill. I was really disappointed in the service. We typically eat at that place have never had that before--- ever.

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3:36 am EST
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Applebee's gift card

On 4/28/2016 I purchased a $40.00 gift card for a friend and her finace' online. The confirmation #[protected] and charged it to my Visa card. My friends did not try to use it until 2/2017 and found out that someone else had used it in May, 2016. My computer was hacked in May, 2016 and they must have stolen that information at that time.

My complaint to you is that you don't ask for ID to make sure the person using the gift card is the intended recipient. Now a total stranger who hacked my computer stole $40 from me and my friends, in part, because your servers don't check IDs. My friends names were on that gift card and you could have prevented that if IDs would have been checked at the time of use.

Please change your policy so someone else doesn't suffer the same loss my friends and I have through unauthorized use of my gift card.

Thank you for your attention to this matter.

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9:29 am EST

Applebee's worst burger I ever not eaten...

Went to applebees for the first time ever and it was the worst food I have ever eaten... Wanted my burger well done and instead it was med. Rare and my hamburger bun was like a rock. Told the manager and she offered me a new bun... What? My fries were undercooked. So basically I went to applebees for a soda... This was a terrible experience and I will never eat there again!

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pobarjenkins
Minneapolis, US
Feb 11, 2017 11:56 pm EST
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Did you ask the manager directlhy to have a new burger made or did you just assume she would do?

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2:47 pm EST

Applebee's pick up order

merchant # 061345 On sturdy feb 4th 2017 we ordered two hamburgers to go to be picked up.They were bit late and drink was almost forgot had to ask for it. We got home to find the order was wrong ask to have no pickles and there were nothing on it but burger, the other was a mess and dry no condiments at all on that one also. are order was 23.07 way to much for this order and not get what we ordered. We will not order from here again. You would think who it would have been checked.

[protected]@gmail.com

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5:18 pm EST

Applebee's the managers and staff

After I went through training, one of my managers, realized how insufficient the training was. My training consisted of following around people who just used me as a second pair of hands. I was trained so badly that the following 2 weeks, as I was officially placed on the floor by the managers who knew how insufficient my training was, I had to ask for certain training. As I got to know people, I would never have guessed how discriminate the managers were. Apparently they fired a guy for the sole reason that he was gay and because of his personal life decisions. They are currently being sued. I just quit because of an afternoon shift that was extremely busy and since the managers are managers of all girls and I was the 3rd guy who worked there, and the girls get so panicked that they say things in front of customers and point blame and cry because it is busy. I saw the way the shift was going so I kept to myself, still doing my job, but not wanting to get caught up in the girls gossip and blame game. Then The General Manager Henri, brought me out back and yelled at me asking me if I wanted to work there. I didn't understand. He told me that our 1 hostess, who I asked, if it was possible, to skip my section for 1 rotation so I could bring all the crazy things that was happening to my manager. Without getting my side of what happened, the managers jumped to the aid of the hostess, who said I asked not to be seated, which wasn't what I said. Once I explained the matter was dropped but put my whole section 20 minutes behind. which may as well be an hour at a restaurant. Still I stayed 2 hours after my shift officially ended to do all the side work the other employees did not do, leaving the night shift unprepared. Only to be blamed for all of the girls problems, even though when I asked for specifics, it was only 1 girl. The same girl I wanted to have my manager mediate a conversation between us, because I wanted to clear the air. I am a professional, I owned my own business for 10 years, since High School, and I have excessive background as a server. It was clear this was not a professional place and the general manager is the biggest problem, along with the others. They play favorites and they leave their employees without the proper tools to do their jobs. Maybe why the girls get so upset. The problem the managers had at the end of my shift was the one thing I said to my fellow employee, who was barraging me all day, I only said very calmly in front of the whole of the kitchen staff that because she was in the section on the other end of the restaurant that we need not talk, because I wanted to wait until after the customers were set and our shift over. Apparently because I would not engage back or talk back to the girl who had nothing nice to say to me, I was the one who got a harsh talking to again by the same manager. Only for the manager to realize he only had one side of the story and the only thing I did was keep to my section, so I wouldn't get sucked into the girls craziness. They hired me, spent money training me, only to allow me to leave because of one girl who, everyone gossiped about, because of how vicious her mouth was. The Apple bee's in Walpole, ma, is the most unprofessional and unorganized management I have ever seen. The only problems my specific customers had was with things they would see and hear other employees do. Such as yelling across the room at each other, swearing non stop, and dirty dishes everywhere. Why and who would put 1 hostess on a double on a Saturday. How can you not have a dishwasher on? EVER. I had customers who would ask for a manager only to say how wonderful I was as a waiter, but how disturbing the environment around them was. I saw employees eating off of plates that were going out to tables, , ect.. I would go on.. But I could write a novel about the complete lack of management at this restaurant. Whoever is the true owner of this applebees in walpole, ma on rt.1, should have a secret eater go in on a Friday night or a holiday, day or night. All you have to do is make sure no one knows your connected to the restaurant and observe. The second you walk through the door, everything I have said you can see for yourself. I'v never been relieved to quit a job, but restaurants are a dime a dozen and I already have another job at a place that is well managed, therefore actually has consistent business. I went back to school to become a teacher. Even when I worked at apple bees, I never recommended the place, because the food is good, but it would have been embarrassing for someone I know to see the way they handled rushes. There is no doubt in my mind that there is nothing good in the future for this specific apple bees. I am going to start a blog of my experience, so noone has to go through what i did.

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3:44 pm EST

Applebee's food

I placed a curbside order this evening. I ordered the 2 for 25. The chips that came with the spinach dip were nothing but a bunch of crumbs. The "4 cheeez " mac was a joke.. I don't think there was any cheese on it. It tasted like plain noodles with some bacon and chicken thrown on top. Horrible food. This is the second time in a row this has happened. A few weeks ago I ordered and it wasn't very good, But I thought maybe a new cook or something, This time was even worse, I will not go back to that location again.

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9:42 am EST

Applebee's poor food, rude, unclean appearance of waiter

Redding Ca. on Hilltop Dr. Evening of Nov. 21
Waiter was shabby in appearance, jeans obviously dirty. Acted put out that we weren't ready to order. Ordered classic burger, with onion rings for extra charge, as per menu option, asked for meat pink. Received a grey patty on a dry bun and 4 onion rings, he slid this in front of me and just walked off. When I was able to get his attention, and asked politely about the lettuce, pickle and onion specified on the menu, he acted all put out, I was afraid to mention the overdone meat. The restaurant was not busy, I believe his name tag read, Jacob, but not sure, just look for the scruffy, dirty looking guy with the attitude. Spoiled our evening, won't be back.

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1:44 pm EST

Applebee's rudeness of staff

My wife and I recent visited Applebee's in Paducah, KY while passing through on vacation. The staff there was ok at best except for one guy that had a uniform on but I wouldn't say he worked there. He was obnoxiously loud and slurring unprofessional remarks to the female staff there. I'm not sure but I believe he was intoxicated at least that is how he acted.

He said something that we didn't hear to another girl who worked there that really upset her. He then had the nerve to approach our table and asked why some people get their feelings hurt. I politely asked him to leave us alone and he sarcastically said, fine. Then mumbled under his breath something along the lines of, "OH, I'm the ###."

This guy was so unprofessional and lacked personal hygiene. I'M sure he was drunk or something. At that point My wife and I left adequate money on the table and just left.

I can't believe this kind of conduct goes on in an established eatery. I would be less inclined to write a complaint at a roadside hole in the wall dive, but not a nationally recognized business.

We most likely will never travel through that part of the country again, but if we do Applebee's will not be somewhere we stop. This was several weeks ago and I don't know why, but I feel compelled to tell this story.

The guy's name was Sean or Shane. I can't even remember at this point. What I do remember is his conduct. Usually these folks will weed themselves out but not always. I do hope they get their act together and I feel sorry for whoever is forced to work with that p.o.s.

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4:28 pm EDT

Applebee's website menu order pick it up.

I got online and ordered my and roommates oriental salads for 2 for 20 deals.
I ordered sides plus your suppose to get a apitizer. I can't spell . Tonight they didn't even have the order at all. I was highly disappointed, this site has you go to the exact page and select the one that's yours before you order the food. So im asking for their prices where the hell was our food.. if that wasn't bad enough my roommate called me to call it in again, we're in northern California it hotter than hell. I call my phone is dying I told the Anthony no my phone is dying, he say ya hold on !

My phone starts beeping I hand up tell my roommate just order 2 salads with the sauce don't order anything else. He's disabled and so am I then they not only screw up once from not having the order but, they have the worst customer service tonight. I will never go again.. if the food isn't fresh I'm calling to complain and boy I'm know as the one to those who don't know me and those who do.. yes I say I earned that name!

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3:41 pm EDT

Applebee's employee treatment

Today, 7/29/16, I walked in for my usual Friday night shift to learn that I was taken off the schedule. When I asked why, the current shift manager refused to answer me and told me to wait for the store manager. 30 minutes later the store manager proceeds to tell me that last night a customer called the store making the claim that they had been turned away 3 weeks ago. The SM went to tell me that I wasn't named in the complaint but he had a reliable source who said it was me. I wasn't allowed to defend myself (which I shouldn't have had to because I did nothing wrong). I was also informed that corporate would conclude their investigation Tuesday. When I reminded the SM that my last day (because I'm going to law school) is Wednesday, he simply shrugged. I then walked out.

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7:58 am EDT

Applebee's poisoned by the bartender

Good Morning,

Before I composed any email. Before I posted on any blog. Before I contacted the BBB or the Department of Consumer Affairs, I looked up the definition of Defamation. This is what I found:

"Falsity -- Defamation law will only consider statements defamatory if they are, in fact, false. A true statement, no matter how harmful, is not considered defamation. In addition, because of their nature, statements of opinion are not considered false because they are subjective to the speaker."

The statement below is true. I want the truth to come out. Below is a copy of the letter I am circulating via every medium available. Its not about money; its about integrity.

Thank you for reading this,
Kimberly Lawrence

My Horrible Applebee’s Experience

On May 21, 2016 my friend and I dined at the Applebee’s on Rivers Ave in North Charleston SC. We ate and talked among ourselves. We enjoyed our meal. I had a frozen daiquiri and she had two Long Island Iced Teas. We ordered the 2 for $25. I ate my meal there and my friend took her meal to go. The check came and it was my treat. Our total was approximately $51. I paid with my debit card and put $2 down as a tip. Bear in mind, I was treating for the meal. My friend was going to leave the tip. As soon as I sat down the $2, the bartender named "Jason" disappeared from our sight. Moments later, he returned and handed us a “Sangria”. Neither of us had ordered. So initially, we were taken back but thankful. His exact words to us were, “Here ya go! I made it extra crappy for you”.

In his absence, while he was making the "drink", my friend had already picked up my $2 and replaced it with $10. Thus, we left more than a 15% tip. We were on our way out, bill paid, proper tip left; when he slide the free drink to us. We shared the free drink. The other bartender named "John" came in front of us and wiped the counter. He addressed my friend and I saying, “he didn’t have to do that”. We thought he was referring to the free drink, in general. It was not until about ten hours later that we fully grasped what had happened. We had been poisoned.

On May 22, 2016 at approximately 6:30/7pm, my stomach was in knots. Suddenly, I could not get comfortable. Moments later I found myself running to my bathroom. I could hardly get my pants down before everything that was in me, filled the commode. I was in terrible pain. I was dripping in sweat. My heart was racing. My bowels had never felt so irritated. I was not able to do anything that required me leaving the bathroom. I was not able to feed my kids or put them to bed. I defecated for over eight hours with no relief. I did not sleep that night. I attempted to call my friend but she did not answer.

It was not until Monday morning when we spoke to each other. Much to our surprise. She had suffered the exact same symptoms, at the exact same time. That’s when hindsight kicked in and we realized exactly what "Jason" meant when he told us the drink was “extra crappy”. Now we knew why "John" said, "he didn't have to do that". Suddenly, it all made sense. Jason the bartender saw the $2 and assumed that we had short changed him. He then went and put either a stool softener or laxative in the free drink.

I Immediately contacted the Applebee’s manager who not only did not believe us, he didn’t even do an incident report. I had to research a phone number for Apple Gold, Applebee’s corporate office. We gave our statement to Paul Wasylkevych and was told someone would be in touch with me. That same day, "Monica", an insurance adjuster from Zurich did contact us. Again, we gave our statements. We were told an investigation would be conducted. We trusted that the truth would prevail but after 30 consecutive days and two different insurance adjusters (Monica was taken off our case and reassigned to Henry Dioh), we were told the event we were speaking of... never happened. We were told that the verbatim conversation we had with "Jason" and "John" never happened. We were told we had no proof. Then, the insurance adjuster offered me $300 to drop it.

In no uncertain terms, I told the insurance agent what he could do with the $300. I made it very clear to all parties involved that I will never let it go until the truth comes out. I will tell everyone what happened to us. I will post this story on every blog and every social media website. I will not rest until justice is served. At this point, it’s no longer about the money. It’s about morals, ethics, and integrity which apparently are not requirements to work at Applebee’s.

I conducted my own research and was able to determine that the bartender named "Jason" is a fairly new employee. Given the ease he was able to poison us, it’s highly unlikely that this was his first time. Also, I believe we were targeted for our skin color. Thus making this attack racially motivated. I am hoping that someone else had the same experience at the Applebee’s on Rivers Ave. Again, the symptoms will not start immediately. If you or someone you know can relate to this story. Please contact me at [protected]@yahoo.com

Thank you!

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Wine Is Good
Wine Is Good
, US
Jul 29, 2016 6:03 pm EDT

Unless a doctor took blood and stool/urine samples to prove you had been poisoned, your entire complaint here IS defamation, and since you wrote it, libelous. I have eaten many places in my lifetime, and even in my own and other's homes. I too have gotten the crampy stomach and squirts from it. No one poisoned me. The food simply failed to settle on my stomach that time. It happens. You simply can not say that someone poisoned you without proof. I sincerely hope the accused sees this and has the opportunity to respond likewise: with legal action.

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4:13 am EDT

Applebee's inappropriate behavior

6/4/26 at roughly 10pm, i went to the Applebee's in Crestview, Florida with a party of 5 as we do 2 nights every week. we wait awhile for a server, when instead, the manager approaches the table and says that one of the servers complained that an offensive message was left on one of our receipts after a visit 2 weeks prior. This however, was untrue. It's likely that she was offended that a few of us refused to leave a tip for her bad attitude and unethical behavior. The manager said he didn't want our service, and threatened to remove us. Well, I don't exactly intend to return, so I guess they get what they want.

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8:22 pm EST

Applebee's seating

On December 26, 2015, my husband and I arrived at the restaurant and were informed there were no booths available. We gave our name and told the seater we would be in the bar and were made aware they have no buzzer system to let us know when the booth would be available. However, they assured us they would come to the bar and get us when the booth was available. After about an hour, and after noticing they were seating people in booths that had arrived after us, we asked if they had forgot about us. They said yes and were very sorry but gave us the next available booth. Mistakes happen so we did not make a big deal of this. Then on December 29, 2015 the same thing happened. We asked for a manager who informed us they had come to the bar and could not find us. We were sitting there waiting and the seater never asked us our name. The manager had to ask the bartender who was complaining because the manager never asked us our name. The manager said they were sorry and shared they need a buzzer system. Then again tonight the same thing happened. We asked the bar tender to notify the manager. The manager walked right past us in the bar and was asking people in the reception area and they were shaking their heads no. Then the manager again walked right past us in the bar and never asked the bartender who wanted to talk to her. My husband went to the seater and they were sorry and gave us the next available booth. The manager came to our table twice to ask if the food was good but never once acknowledged our complaint. One time is no big deal. It should not happen twice. I think there is a pattern/trend identified when it happens a third time. Is it because we are over 60 years old? Is it because we went to the bar? Whatever the reason I don't want to go back.

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10:17 pm EST

Applebee's unsatisfied customer service and bartender mix drinks and poor management

Went to Applebeesn9088 Mansfield rd Shreveport, La 71118 me and a friend for girls night out it was along day for the two of us the closes place was this location bad choice waited about 30 minutes for a glass of water and we got two margaritas we asked for the strawberry flavor after it cale out it didn't have the flavor of strawberry at all told server but its like she didn't care all she said she saw her put that flavor in but we kept telling her it wasn't right but she didn't do anything to fix the problem our ticket came out and it had those two drinks on it I as to see a manager a little later she came out and said it looks like strawberry was in it and tryed to explain but they still made us pay for the drinks I mean this Applebees is horrible I work at Lowes across the street and we use to come there all the time but stop because our lunch is an hour and it takes that long to get our food this Applebees has lost alot of business from us to go there for a girls night out I told my friend we shouldn't go there but she wanted to Im surprise this locatiom isn't close it's getting worser than ever please all me about this problem.

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Wine Is Good
Wine Is Good
, US
Jul 29, 2016 6:05 pm EDT

I can't read a single word of that. Please use punctuation and correct capitalization.

Applebee's Customer Reviews Overview

Applebee's is a popular American restaurant chain that has been serving delicious food for over three decades. Our website has received numerous reviews from customers who have visited Applebee's and shared their experiences. The majority of the reviews are positive, highlighting the restaurant's friendly service, tasty food, and affordable prices.

Customers have praised Applebee's for its extensive menu, which includes a variety of appetizers, entrees, and desserts. Many have also appreciated the restaurant's efforts to cater to different dietary needs, such as offering vegetarian and gluten-free options. The quality of the food has been consistently praised, with customers noting that the dishes are well-prepared and flavorful.

Another aspect of Applebee's that customers have appreciated is the friendly and attentive service. Many have mentioned the staff's willingness to accommodate special requests and their overall professionalism. The restaurant's ambiance has also been praised, with customers noting the cozy and welcoming atmosphere.

In terms of pricing, Applebee's has been commended for its affordability. Many customers have noted that the restaurant offers great value for money, with generous portions and reasonable prices.

Overall, Applebee's has received positive reviews from our website's users, with customers consistently praising the restaurant's delicious food, friendly service, and affordable prices.

Applebee's In-depth Review

Overall Rating: Applebee's is a popular restaurant chain that offers a satisfying dining experience for customers of all ages. With its diverse menu, friendly service, and affordable prices, it's no wonder why this establishment receives high ratings from its patrons.

Location and Ambiance: Applebee's is conveniently located in various cities, making it easily accessible for diners. The restaurant's cozy and inviting ambiance creates a comfortable atmosphere for both casual and formal occasions.

Menu Variety and Quality: Applebee's menu boasts a wide range of options, catering to different tastes and dietary preferences. From classic American dishes to international flavors, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Service Efficiency and Friendliness: The staff at Applebee's is known for their efficient and friendly service. They are attentive to customers' needs and strive to provide a pleasant dining experience. Whether it's a quick lunch or a leisurely dinner, the service is prompt and accommodating.

Pricing and Value for Money: Applebee's offers affordable prices, providing great value for money. The portion sizes are generous, ensuring that customers leave satisfied without breaking the bank. With frequent promotions and discounts, dining at Applebee's is always a budget-friendly option.

Dietary Options and Special Requests: Applebee's understands the importance of catering to different dietary needs. They offer a variety of vegetarian, gluten-free, and low-calorie options on their menu. The staff is also accommodating when it comes to special requests, ensuring that every customer can enjoy their meal.

Cleanliness and Hygiene: Applebee's maintains a high standard of cleanliness and hygiene. The restaurant is well-maintained, with clean tables, floors, and restrooms. This attention to cleanliness contributes to a pleasant dining experience.

Wait Time and Reservation System: Applebee's strives to minimize wait times for their customers. While reservations are not always necessary, they are recommended during peak hours to ensure a timely seating. The restaurant also offers a call-ahead seating option, allowing customers to reduce their wait time.

Beverage Selection and Bar Service: Applebee's offers a wide selection of beverages, including alcoholic and non-alcoholic options. Their bar service is efficient and the bartenders are knowledgeable in crafting delicious cocktails. Whether you're in the mood for a refreshing mocktail or a handcrafted cocktail, Applebee's has you covered.

Special Promotions and Discounts: Applebee's frequently runs special promotions and discounts, making dining at their establishment even more enticing. From happy hour deals to limited-time offers, customers can enjoy great savings while indulging in their favorite dishes.

Online Ordering and Delivery: Applebee's provides the convenience of online ordering for takeout or delivery. Their user-friendly website allows customers to easily browse the menu, customize their order, and have it delivered to their doorstep. This option is perfect for those who prefer to enjoy Applebee's delicious food in the comfort of their own home.

Customer Feedback and Reviews: Applebee's values customer feedback and reviews. They actively listen to their customers' opinions and strive to improve their services based on the feedback received. This commitment to customer satisfaction is evident in the consistently positive reviews they receive.

Accessibility and Parking: Applebee's ensures accessibility for all customers, including those with disabilities. The restaurant is wheelchair accessible, with ramps and spacious seating areas. Additionally, ample parking is available, making it convenient for customers to dine at Applebee's.

Loyalty Program and Rewards: Applebee's offers a loyalty program that rewards frequent diners. By signing up for their program, customers can earn points for every dollar spent, which can be redeemed for discounts or free meals. This program is a great way to show appreciation to loyal customers.

Social Responsibility and Sustainability Efforts: Applebee's is committed to social responsibility and sustainability. They strive to reduce their environmental impact by implementing eco-friendly practices, such as recycling and energy conservation. Additionally, they support local communities through various charitable initiatives.

Events and Entertainment: Applebee's occasionally hosts events and entertainment, adding an extra element of fun to the dining experience. From live music performances to themed nights, there is always something exciting happening at Applebee's.

Business Hours and Availability: Applebee's has convenient business hours, typically opening for lunch and staying open late into the evening. This allows customers to enjoy their meals at a time that suits their schedule.

Staff Knowledge and Expertise: The staff at Applebee's is knowledgeable about the menu and can provide recommendations based on customers' preferences. They are well-trained and able to answer any questions regarding ingredients or preparation methods.

Accommodations for Families and Children: Applebee's is a family-friendly restaurant, offering accommodations for families and children. They provide high chairs and booster seats for young children, ensuring a comfortable dining experience for the whole family.

Wi-Fi and Technology Facilities: Applebee's offers free Wi-Fi for customers, allowing them to stay connected while dining. Additionally, they provide charging stations for electronic devices, ensuring that customers can conveniently charge their phones or tablets during their visit.

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Contact Applebee's customer service

Phone numbers

+1 (888) 592-7753 +1 (913) 890-0370 More phone numbers

Website

www.applebees.com

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