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2.4 448 Reviews

American Express Complaints Summary

145 Resolved
283 Unresolved
Our verdict: Engaging with American Express, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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American Express reviews & complaints 448

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K
10:22 am EDT

American Express credit card/ my account was closed without my permission

I tried to make a purchase and was told there was an error and I will need a different form of payment. I thought the person was lying and trying to steal my credit card info because I know my account is in good standing. She told me to contact the credit card company. Found out my account was closed by a customer service rep, not by fraud dept. They lied and said I called to report my card lost. Mind you that was 6 months ago and I've had my replacement card ever since and had no problems until yesterday. I truly believe the service reps are trained to lie and they never follow thru on promises. Be very careful when dealing with this company.

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2:33 am EST
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American Express american express - car hire mileage [ref: [protected]]

Dear American Express,

I do not have any indication or correspondence indicating the pricing or limitation of free km for my recent car booking through AMEX travel. I was made aware by Europecar at the time of car collection, that there would be additional charges (post 300km) for my car booking in Alice Springs.

Please note the following:

* the printer voucher link did not work in my original confirmation email (please see attachment 1)
* km limits and/or any associated additional charges are not communicated in the AMEX booking terms and conditions emailed to me
* km limits and/or any asscoaited additional charges are not communicated in the AMEX confirmation email
* km limits and/or additional associated chargers were not displayed on the web page at the time of booking
* The printer voucher link in the email was not required for car collection and is misleading - note the below text states cancellation policy (see attachment 2).

Given the abovementioned, AMEX has not provided transparent pricing and was misleading in representing the services of the Europecar fee structure.

As such I request that the costs associated with the charged km of our travel in the NT are covered by AMEX and the webpage updated so that others are not subjected to the same situation.

With the online booking services avilable today, transperancy in pricing and additional charges is considered due diligence of service provider. Given the established global presence of AMEX I am extremely disappointed with the recent experience.

I look forward to reaching a resolution with you and being a continued customer of AMEX.

Kind regards,
Nicole Bernoff
[protected]@gmail.com

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6:52 pm EST
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American Express trip id: [protected]; return flight

North Star High Voltage asserts that on January 14th, 2018 American Express Travel was negligent in its handling of the return flight arrangements for the above referenced Trip ID. To summarize, your company's service fell woefully short of reasonable expectations in the following ways:

1. American Express Travel failed to inform Karen L. Adler and Richard J. Adler of the cancellation of Alaska Airlines Flight 477, LV LAX 9:55 am, ARR SEATTLE 12:24 pm

2. American Express Travel, when contacted at the published Customer Service number, [protected], by Karen L. Adler/Richard J. Adler (upon their inadvertent, independent discovery of this flight cancellation), refused to rebook Karen L. Adler/Richard J. Adler on a substitute connecting flight from LAX to their final destination, Seattle, WA.

This communication serves as North Star High Voltage's attempt to elicit an explanation/justification for the egregious lack of service provided by American Express Travel as outlined above.

Three exhibits are attached for corroboration of American Express Travel's inadequacies.

EXHIBIT 1: Itinerary as downloaded by Karen L. Adler on January 14th, 2018 before leaving for Buenos Aires, EZE Airport

This exhibit establishes that per the latest information made available on the American Express Travel website January 14th, the Alaska Airlines Flight 477, leaving Monday, January 15th, was still valid. Every reasonable attempt was made to obtain the most updated itinerary for the return flight.
EXHIBIT 2: Photo of LAN Airlines original luggage tags, listing the subsequently cancelled Alaska Airlines Flight 477, LV LAX 9:55 a.m. as the final segment of the return trip

These luggage tags establish that when Karen L. Adler and Richard J. Adler checked in in Buenos Aires for the first of three return flights of TRIP ID: [protected], the flight information had not been updated by American Express Travel. LATAM's information was still that the cancelled Alaska Airlines flight #477 was valid.

EXHIBIT 3: Final Itinerary as downloaded by Karen L. Adler 01-22-18 on the AMEX website under "myamextravel.com"

This exhibit lists the final segment of the return trip from LAX to Seattle as Flight 455 leaving LAX Monday, January 15th, at 8:00 a.m.

Sometime between January 14th, and January 22th, 2018 this flight information was changed/updated. American Express Travel did not pass this information onto Karen L. Adler and Richard J. Adler.

No flight cancellation/rebooking information for TRIP ID: [protected] was ever sent to either Karen L. Adler or Richard J. Adler.

EXHIBIT 4: American Express Travel Online Supervisor e-mail
response to Karen L. Adler

This is the e-mail indicating that American Express Travel would not assist Karen L. Adler and Richard J. Adler in obtaining valid return tickets from LAX to Seattle.

North Star High Voltage has been an American Express Platinum customer since 2001. In addition, Richard and Karen Adler have also had a personal American Express card since 2001. With these two credit cards the sum total of purchases made through American Express conservatively amounts to in excess of $5 M. This recent experience with American Express Travel has tarnished the high opinion North Star High Voltage previously had for the American Express Corporation.

Given the mishandling of TRIP ID: [protected]; INCIDENT: [protected] [01-14-18] an offer of compensation is warranted. Your prompt reply would be appreciated.

Karen L. Adler
Vice President
North Star High Voltage Corporation

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L
8:25 am EST

American Express amex travel

[protected] BOOKING REFERENCE
MY flight got cxld and after calling the airlines BA and AA they said since I booked with Amex Travel they had to rebook me and when I called Amex Travel they said they could not help me... that they would be calling just like I would... didn't offer any kind of assistance. SO basically I had to figure it out by myself... Very bad customer service! I thought as an agency they would have the reputation AMEX does but looks like a different department.

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Update by LorenaAcevedo
Jan 15, 2018 8:26 am EST

I would not use AMEX travel for personal travel as they did not have your back!

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M
5:10 am EST

American Express Awful employees

Their representatives are awful, not helpful and get their money for nothing. They don't deserve to be there and they ruin the company reputation.
Instead of providing some kind of help, some of them tend to just hang up on people in the middle of a conversation.
Some of them continue talking without expressing any interest. It's very unprofessional. Why are they so ignorant?
PS. My issue hasn't been resolved yet, most likely because of your stupid employees.

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J
12:17 am EDT
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American Express unauthorized credit card charges

American Express is the worst credit card company. They charged my credit card without my authorization. I have spent thousands of dollars in attorney fees and is telling me I'm responsible for paying for it. Stay away from American Express. If they come near your wallet, throw your wallet away. My experience with Amex is terrible. They keep sending the same questions to my attorney and is just the worst company to deal with. If you have an Amex account, discontinue using them.

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1:42 pm EDT

American Express credit card

I have been an American Express Card holder for 49 years.

With all the business activity, international travel, national travel, etc. Amex has made 10, 000 of thousands of dollars off me over the past 49 years.

It is with great regret that I am terminating my relationship with Amex.

I recommend ALL other card holders do the same.

They have treated my like crap this past month. They simply do not care about all the business I have given them for the past 49 years.

Regards,

Vince Foster

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1:05 am EDT

American Express I am complaining about a trip that was booked over the phone with amex travel

I booked a trip over the phone with Amex travel 9 months ago from 12/22/16-12/27/16. It was supposed to be in Montego Bay Jamaica. In stead I was booked in a hotel in Runaway Bay Jamaica. 100 miles from the party I was suppose to be attending. The hotel the Royal Decameron was below standard. There was mold in the shower, I made numerous calls to Amex travel and their standard response boiled down to oh well sorry to bad. Better luck next time.
I have been dealing with this issue for 9 months I cancelled my card on May 18th 2017. I have sent all requested documentation several times, the response is always the same either we didn't receive it or it didn't come through completely. Always an excuse. I have spoken to Miss Charlotte I have spoken to Mr. Jeremiah call politely saying they'll look into it and they've all come out the same response it's not something we can correct you have to pay it sorry we made a mistake but you still have to pay it. I've been a customer with AMERICAN EXPRESS since 1985 that's over 32 years and this is the response I get I sent in everything they requested photos and everything and theres always an excuse. I need help from AMERICAN EXPRESS to resolve this issue

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M
9:28 pm EDT

American Express credit cards - unfair and deceptive business practices - lack of loyalty

My recommendation - Do not EVER apply for an American Express Card. I had a credit card with them for almost 10 years, never a single payment late, always paid in FULL every month and with no explanation, with a perfect credit, they said their system prompt them for an 'audit'. After 10 years of relationship, It is sufficient for a Financial Institution to know the difference between a good, loyal client and a responsible borrower from another.

They simply canceled my account for NO REASON. When asking the representative, her answer was, 'we don't care, we close card from clients here who had accounts for 20 years".

Would you ever tell that to a client? If you value their loyalty, and they don't value yours - Don't fall into their prey. They don't care about their Clients. Best Banks to Bank with - RBC and TD - They have the BEST Customer service and they will truly appreciate you as a customer. Trust me!
I am going to tell my connections at Linked in - over 2000 across Canada, Europe and the U.S and FaceBook -

Sincerely, DO NOT Bank, nor ever open a Credit Card account with AMEX. Give honor to those who will honor you, anything outside that, it means you are just a number.

You could be easily traveling, and you won't have any resources if you are traveling abroad.

Consumers, Be Aware of AMEX's Unfair and Deceptive Business Practices

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S
12:52 pm EDT

American Express fraud department - lack of consumer support

I have had my American Express Card for nearly twenty years, have used it for close to a half million in purchases and have never so much as been late on a payment. Several months ago there was a small, unauthorized charge on my card -- I advised it was not my charge and it was removed. Simple, right? However, the story only BEGINS there. The "new" Amex fraud department had people calling me to discuss the matter who could barely speak English and who could not answer any questions - just repeatedly reiterate a canned list of statements. They appeared to be "asking" me to cancel the account I had for so many years with the number of such account tied into countless auto-payments and court filing systems for my business. Since the false charge was small and whoever tried it did not have all of the necessary card information, I told them I did not want to cancel the 20 year old account. They continued to keep me on the phone stating emphatically "but we really, really, really recommend that you cancel this card" over and over until I began to wonder whether they were even truly American Express. Concerned, I hung up and called the number on the back of my card. Shockingly, every call I made to American Express from that point on (and this is MONTHS ago) was routed directly to the fraud department and the same, non-english-primary speaking personnel reading from the same script "we really, really, really recommend, blah blah blah." After about 15 phone calls over 3 days with HOURS spent on the phone to no avail I finally determined (after being lied to by several personnel AND supervisors in the fraud dept) that they had already cancelled my account WITHOUT my permission and BEFORE ever even reaching me. I was FURIOUS and spent the next 3 days on the phone trying to call other Amex numbers found online to have a new card issued. I was finally successful. The card arrived about 6 weeks ago with my same number and new expiration date and security code. I called and had it activated and figured - problem solved. However, out of no where this past my card has suddenly been declined at restaurants, grocery stores and gas stations (yes, incredibly embarrassing). I again tried to call the number on the back of my card and lo and behold, I was again, automatically rerouted to the "fraud" department, put on a recorded line and spoken to by a heavily accented person who was clearly reading from the same script. Everywhere I call now to try and resolve the problem gets me routed back to this inept fraud department speaking with people who have no authority or inclination to resolve this very simple issue. I want my account back with the new card they have already sent to me and activated and I don't want to have to EVER speak with the fraud dept again. Apparently, after 20 years and half a million in expenditures, I'm not going to be able to get that. It is honestly like a credit card twilight zone. I am an attorney and I am debating whether to pursue dtpa/breach of contract allegations against Amex. It has honestly left me with a sick feeling. This was my go-to card for all my travel, business and online shopping. I trusted them implicitly. Now, I can't even find a real person with authority to speak with about this issue. I'm posting here hoping that I will get a call from someone with the authority to do something about this and the sense to understand this is NOT how you treat valued customers of 20 years. One week from today, if this matter is still not resolved, I will proceed with my claim. So very, very sad. Amex, the last true bastion of true customer service -- gone. I mean it, I am truly sick about this.

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8:19 pm EDT
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American Express collision insurance on rental car

We rented a car in Rome and paid $25.00 for collision insurance. Because we had this insurance, we told AutoEurope at the airport that we did not need any other insurance. On returning the car, they found a small dent and we said we are covered. We then heard from AMEX that they do not cover Italy and we are responsible for the damage. When they accepted the premium for the insurance, they sent no contract saying that Italy was not covered. In fact, we paid for the insurance 3 weeks before we picked up the car in Rome so there was plenty of time to inform us that Italy was not covered. We have had AMEX for over 40years and this is the first time we have made a claim. We are very angry that neither at the time of the rental in Rome or at the time that we sent in the premium we were not notified that Italy was not covered. We have discussed this widely and found that like us, people are not aware of this lack of coverage. This appears to be a scam on the part of AMEX who is happy to accept a premium when they are aware that their client is renting in a country that they do not cover.

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10:48 am EDT
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American Express delay in recognition of a charge

On Tuesday, July 11th I approved a charge of $1436.46 for an upcoming flight via the Japanese Travel Bureau. As of Friday, July 14th (3 days later) only the $35 merchant fee was actually charged to my account, the other balance has not shown up as yet. That seems an excessive delay.

When I called the merchant today, they said everything was in order. When I called American Express, the CSR would only say "you have to wait another day or so" before the charge shows up with NO EXPLANATION for the delay, other than "that is the way we do things" and shut me down as a customer. I also spoke with the merchant involved and they are "dong nothing further" now to expedite this transaction - it is fully complete from their perspective. Somehow we have a break down in communication here!

That is very poor customer service...not willing to investigate further and determine why - in today's world of electronic transactions - is should take that long - 3 days - to reflect the charge.

I would like an more in-depth explanation of (1) Why this transaction was divided up into two elements - $35 and the other; and (2) Why it takes so long for the ENTIRE transaction to show up on my on-line billing statement?

Please provide that in-depth explanation as soon as possible.

Thank you

Dale F. Weeks
American Express Customer for 40+ years
[protected]
Minneapolis, MN USA 55432

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1:04 pm EDT
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American Express american express sent final bill of my deceased father to a collection agency without even sending it to his mailing address for payment.

My father passed away at the end of March. Per legal advice, we cancelled his two credit cards - one of which was an American Express. His American Express bills were paid each month for years by automatic withdrawal from his checking account and American Express would mail a copy of the monthly statement to his mailing address.

They did not send the final bill on his account to his mailing address, they just turned the account over to DCM Services (a collection agency). If the statement had been sent to his mailing address, it would have been paid promptly.

I find this a disgrace on my deceased father who was always meticulous with his finances. He had had an American Express account for years.

Shame on American Express and it would have saved them money not sending it immediately to a collection agency versus just sending out the monthly March statement which would have been paid immediately.

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11:25 am EDT

American Express Interest payment

My Delta American Express was paid by phone on 4/22, 4 days late as for some reason my one line payment did not go through. I always pay by bills in full and never carry a balance. Also twice in the last year I never received my bill and ended up paying late for that reason and this is the reason they gave for the representative and his supervisor for not being able to eliminate the $27 late fee, plus the interest charge of$143.72 for the 4 days. As we all know nothing is carved in stone and rules can be changed if there is a desire to, but then they would lose $170.00. Yes, I will be cancelling this card.

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4:45 pm EDT
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American Express american express not sending back our overpayment

4/3/2017 amex was sent overpayment thousands more than we owed them

4/20/2017 they refuse to help return the funds, have removed it from the card account (credit) and refusing to return us these funds.

I have called 25 times -- different response each time, different person. They have no email.

They claim they sent it back, then they say they sent an etf, then they say they mailed a check, then they say they dont have it anymore.

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6:43 pm EDT

American Express travel reservations

I was in the process of booking a domestic flight (Delta Airlines) and tried to find the airfare rules. Are you kidding me? On the phone for 30 minutes and 4 agents. No one could show me where to find this information on the AmEx Travel site. Ridiculous! And they want a fee as a travel agent? So disappointing. Asked to speak with a manager...45 minutes, they said. I left my name and phone number. Any bets that someone will call me back? Won't hold my breath.

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1:27 pm EDT
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American Express unknown third party services instead of reputable customer service

Date: 04/14/2017
Complaint: I made a mistake in my booking with AMEX Travel immediately, after I clicked the submit button. I called AMEX Travel and they called the hotel, then to return to say it could not be changed and it was final. I talked to the rep and told her that I was viewing several sites and I've booked at the hotel and vacancies were showing and requested to speak to AMEX Travel supervisor. (I was put on hold at least 25 minutes, no one returned).
-- I called hotel back and was told that the reservation was made through ORBITZ and they could not make the change and there were hotel rooms at the time with double beds.
--I called AMEX back (Tim) and then transferred to AMEX Travel (Terri). She was very understanding, and talk to hotel. I was told that because of the contract with ORBITZ and hotel, they could not cancel the booking.
-- I then went to hotel website and attempted to book reservation and booking window (ironically was down).
--Had I know that American Express Travel now uses 3rd party entities with "unknown" contracts that are not clearly being expressed to customers, I would not used American Express Travel. I am disturbed at your practices of obtaining "watered" services as a result to using 3rd party business entities.

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12:22 pm EDT
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American Express amex/delta card

Get an offer for 60, 000 miles from AMEX for Delta? Don't count on it. After spending hours on multiple calls and being told various deadlines ranging from 2 days to 8 weeks. I was finally told by American express that they would not honor the 60, 000 mile promotional that they sent me. Not only have I received one but two of these promotionals and they are only giving me 30, 000 miles. I went as far as contacting the executives at AMEX and they refuse to fulfill the promotion even after they required me to fax a copy of the promotional that I received. American Express needs to do something about this issue or I will be done after completing my $1000 spending. There are many other credit cards that offer good rewards, have good customer service, and do not charge a membership fee. Why stay with them and pay a membership fee when their customer service is unprofessional and their promotions have no integrity. There needs to be a zero star rating so it can be applied to AMEX's customer support..

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terry aubin
, US
Feb 26, 2018 12:38 pm EST

I am in the same situation! i flew from atlanta to albany n.Y. On november 16th to attend my uncle's funeral---while waiting for my flight to depart i went to get something to eat-----there was a delta/ amer exp lady standing at a table set up to get an amer exp gold card-----the only reason i bothered to listen to her sale pitch was because of the bonus 60, 000 bonus miles!
within a week received a promotion pamphet to remind me that i had to spend $1, 000.00 within a three month window---that was great since i was paying for my aunts to visit me in jan and feb!
within a couple of weeks i was creditedon my skymiles acct with 30, 000 bonus miles! like you i spent numerous hours talking to delta(who told me to contact amer exp) so i contact amer exp who tells me to contact delta!ring around the merry (not) go round-----i finally was able to get a case number which was in december----as of today feb 26th i have not even received a courtesy call to tell me i wouldn't be getting my additional bonus miles!
i have dealt with several insurance companies and the va -------usually after they turn down a claim 2-3 times they figure you won't bother anymore! wrong! when it comes to this point i turn into a (ga bulldog) and finally get what i was suppose to get all along! guess what? delta and amer exp are in for the same bite!
thank you for posting your situation and hopefully this will assist the next customer!t.K.Aubin

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D
7:04 pm EST

American Express travel

I needed to talk to a supervisor about adjusting my hotel reservation (something that can't be done online according to Amex-I have to speak with someone)and they put me on hold twice for 16 minutes and then 18 minutes and the second person I spoke with told me it could be hours before a supervisor would answer (which was never told to me before being put on hold)-really!? They also said they can't take a message nor can you e-mail a message/complaint. I have been a cardholder for 26 years and am a platinum cardholder, but obviously that doesn't matter. I also take American express cards at my business. All that will be changing now, although I don't think American Express cares and I am sure no one will answer this e-mail.

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10:17 am EST

American Express bluebird debit card

I was recently in miami, florida on vacation for christmas. While at the beach, someone broke into our rental car and stole my drivers license, bluebird card, suntrust debit visa and my merrick bank visa as well as two of my boyfriend's credit/debit cards.

So while our family was at the beach playing in the ocean and having a blast, some *** (S) was in fort lauderdale at the dillard's fraudulently charging merchandise on all of our cards. They were able to push through more than $500 on my suntrust card. My bluebird card, which I use for a small weekly direct deposit of $100 was also used. They made a transaction of $89.03.

The transaction that was made on the merrick bank card was unsuccessful. My love's cards were also charged for undisclosed amounts. We realized the theft when we were back in the car and headed for our accommodations. I checked my bank balanced and noticed the discrepancy immediately.

When I looked in my pocketbook, I noticed that not only were my cards missing, but so was my driver's license. Needless to say, I was pissed. I noticed that I was getting repeated calls from several 800 numbers. These were my concerned banks and credit card companies calling because of the unusual behavior on my cards.

I spoke to merrick bank who told me about the transactions that were declined. I spoke to suntrust bank who immediately escalated the fraudulent charges to the claims department. I called amex bluebird and told them what happened. Immediately, I was issued a new card by them and I was told to call back after the transaction had posted to the account because they couldnt do anything about it until it actually posted.

We returned home and I waited until the transaction posted to the account to call again to report the stolen card and start what I though would be a relatively short process of returning my money from this fraudulent transaction. One thing I must note about even calling in to report a card stolen is that their system is automated initially, so I continues to ask for your card number and will end the call if you don't have it. I was extremely frustrated when the incident initially occurred because I was unable to get through twice because I did not have the card with me to punch in the numbers. That is an obvious and ironic flaw in their system... (It doesn't take a rocket scientist to figure out that having your card numbers in front of you is highly unlikely if someone has stolen your physical card. ) perhaps having an option for stolen or lost cards would make sense to expedite the process of restricting the use of the card as well as protecting the customer, which, as I learned, is not the priority of amex bluebird.

Anyhow, I did escalate the issue as a claim on january 1st. I was told that it would take 7-10 days to resolve the investigation at which time, they would credit the money back to my account. I thought that the time frame was just okay compared to my other accounts that took action immediately and credited my money back within 3 days of the incident.In fact, my suntrust money was back in my account and all associated fees were resolved before I concluded my vacation which ended on december 30th, 2016.

Nevertheless, I figured, that bluebird would be the last to return my money and I would be fine within a week and a half at most. I called 3 times between january 1st and january 16th to check on the status of the credit to my account and each time I was told that they were "investigating" the incident. I was told that they were communicating with the merchant. As a business owner, myself, I accept credit cards and have dealt with chargebacks.

A simple form is sent to the vendor to explain the details of the transaction and include receipts, whether the merchandise was delivered... Etc. This in no way constitutes a fraud investigation. Finally, on january 17, 2016, I received an email from amex bluebird: we received your recent inquiry about the following transaction: we have completed our review and have determined that no credit is due. The transaction will remain on your account because: transaction details: date 12/27/2016 amount $89.03 from/to dillards 252 broward valid documents received from merchant with the valid signed receipts.

If you would like to receive a copy of the documents that we used while making our decision, please contact us at [protected]. Questions? Call us at [protected]) —we’re available 24/7. Thanks, the bluebird team really?

Does bluebird amex believe that since a thief signed a credit card receipt that it's not a fraudulent charge? What kind of investigation actually took place? Why call it customer protection when I was never even listened to as a customer? I made a police report due to my drivers license having been stolen along with the credit cards.

Did amex bluebird ever inquire about that information? No! They took the word of a merchant trying to cover the rest of their losses. What this incident tells me and what it should tell anyone else is that your money is not protected when using a bluebird card.

My hope is that no one in their right mind who receives a tax refund or regular direct deposit on this card is in need of their money because in the case that you become a victim of a thief, you will also become a victim of bluebird's hemming and hawing for 2 or 3 weeks to find out that they do not care about their customers and you will not get your hard earned money back. You will get the run around and you will not hear from them until you get the fateful email that your luck has run out. Unlike other fdic insured institutions, they seem to be okay with allowing fraudulent activity on their cards with no recourse for the customer who then becomes a victim twice. (I should say three times because the hassle of waiting forever just to find out that you're not getting your funds returned is not only frustrating, stressful and irritating, but it speaks to something more awful.

The fact that your voice is unheard an these big multi-billion dollar companies can hold your money away from you while they continue to make money is completely absurd and disgusting. ) I would not recommend this card ever again. If they cannot be trusted to protect my $89.03 or even care about such an awful situation for their customers, I fear deeply for anyone who trust them to guard their whole paycheck or their tax return. God forbid anyone get their hands on your card. They can sign on the dotted line and claim your money.

It's laughable that they gave me the option of seeing the forged signature document from dillard's, I guess that was meant as evidence that I should be okay with bluebird, dillard's and the thieves stealing my money. Thanks, but no thanks bluebird.

You will never make another dollar off of me or my family and friends... And hopefully anyone who is able to read this information before putting one dime onto another bluebird account. Buyer beware.

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American Express Customer Reviews Overview

American Express is a globally recognized financial services company that offers a wide range of credit cards, travel services, and other financial products. The company has a strong reputation for providing excellent customer service and innovative products that cater to the needs of its customers.

One of the most notable features of American Express is its rewards program, which offers a variety of benefits and perks to cardholders. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express a popular choice for frequent travelers and those who want to maximize their spending.

In addition to its rewards program, American Express is also known for its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any questions or concerns they may have. This level of support has earned American Express high marks from customers who appreciate the company's commitment to providing top-notch service.

Overall, American Express is a highly respected financial services company that offers a range of innovative products and services to its customers. With its strong reputation for customer service and rewards program, it's no wonder that American Express is a popular choice for consumers looking for a reliable and trustworthy financial partner.

American Express In-depth Review

Overview: American Express is a renowned financial services company with a rich history. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: American Express excels in providing top-notch customer service. Their response time to inquiries and complaints is commendable, and they offer various support channels such as phone, email, and live chat. The customer service representatives are known for their friendliness and professionalism.

Card Options: American Express offers a variety of credit card options, each with its own set of benefits and rewards. The annual fees and interest rates associated with these cards are competitive. Moreover, American Express cards are widely accepted worldwide, ensuring convenience for cardholders wherever they go.

Membership Rewards Program: The Membership Rewards program offered by American Express is highly regarded. It provides a wide range of rewards in categories like travel, shopping, and dining. The redemption options are flexible, and the program offers great value for money in terms of earning and redeeming rewards.

Global Acceptance: American Express cards enjoy global acceptance, making them a reliable choice for international travelers. The coverage and availability of American Express acceptance in different countries and regions are impressive. In comparison to other major credit card networks, American Express holds its ground in terms of acceptance.

Security: American Express prioritizes the security of its customers. They have robust fraud protection and detection systems in place. In case of unauthorized transactions, they have liability policies to protect cardholders. Additional security features like virtual card numbers and purchase protection further enhance the safety of transactions.

Fees and Charges: American Express cards come with transparent fee structures and policies. While there are annual fees, late payment fees, and foreign transaction fees, they are competitive compared to other credit card issuers. American Express ensures that customers are well-informed about the fees and charges associated with their cards.

Online Banking and Mobile App: American Express provides an excellent online banking platform and mobile app. Both are user-friendly and easy to navigate. They offer various features and functionalities, including account management, bill payment, and transaction history. Integration with other financial management tools adds convenience for users.

Merchant Services: American Express offers comprehensive merchant services, including payment processing solutions for businesses. The fees and rates for merchants are competitive, and integration with point-of-sale systems and e-commerce platforms is seamless. This makes American Express a reliable choice for businesses.

Overall Satisfaction: Overall, American Express leaves customers highly satisfied with its services. In terms of customer satisfaction, it stands out among other credit card issuers. It is recommended for various types of users, including frequent travelers and small business owners, who can benefit from the wide range of services and rewards offered by American Express.

How to file a complaint about American Express?

Here is a guide on how to file a complaint or review about American Express on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with American Express in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with American Express. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about American Express on ComplaintsBoard.com.

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Contact American Express customer service

Phone numbers

+1 (800) 528-4800 +1 (800) 492-3344 More phone numbers

Website

www.americanexpress.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Express Customer Service. Initial American Express complaints should be directed to their team directly. You can find contact details for American Express above.

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Use this comments board to leave complaints and reviews about American Express. Discuss the issues you have had with American Express and work with their customer service team to find a resolution.