American Express Delta Skymiles / bait and switch intro bonus miles
I was solicited to switch to the Delta Skymiles card from American Express online while visiting the Northwest Airlines site. I signed up for a deal which stated that I would be given 25000 bonus miles after using the card for the first time and 25000 miles would be replenished when used for "pay with miles" program. A free companion airline voucher was also included. When the card arrived I found nothing confirming the above-mentioned terms. I called Amex and asked them to state the terms in their records. The customer service rep was rude and snotty immediately. She listened to my question and responded that the offer carefully stated that the terms which I signed up for were merely a possible award level that may or may not be awarded. Say What! I incredulously asked how they could make the offer only to rescind it once the customer had signed up to their cardholder agreement. I was told by the poor excuse for a service rep that that was precisely the policy!
I asked for a supervisor and was told that they wouldnt help me any further and when I asked to be transfered I was put on infinite hold.
I called back 15 minutes later and cancelled their cards and cut them up.
I post this here so that others will realize that this is the policy of American Express. They are using illegal bait and switch ads which once you've sold your soul to them they immediately renig on their end of the agreement. Screw that!
I'll sign up with US Banks Airline points card.
American Express Delta Skymiles Card Sucks!
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