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American Express / from prestigous to sub-standard

United States
American Express has become a sub-standard card. During the holiday season numerous places of business denied the card complaining that they are charging retail vendors too much. It was also turned down by several restaurants, one of which I was lucky enough to have just enough cashto pay the check and had to apologize to the waitress for stiffing her.

I also booked a flight the beginning of Dec. to the Dominican Republic using my membership rewards points. The Am Ex operator directed me to go online and use 67, 239 points...the equivilent of what she said was a $672.39 ticket. Now, I found out that I could have transfered 25, 000 miles to Jet Blue and booked it through them. So basically, Am Ex screwed me out of 42, 239 points!! I called to complain and when I couldn't get anyone on the phone from Am Ex that spoke clear english, I finally asked, "Where are you located?"

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American Express Travel Related Services Company Logo American Express Travel Related Services Company
Customer Service
Overall Satisfaction Rating

266 Reviews
American Express Customer Relations 02-04-40 4315 S 2700 W
Salt Lake City
United States - 84184-0440
+1 800 954 0559
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