CB Credit Cards American Express Complaints #382-401

American Express review: lowering credit limits ( 1 comment)

tinas135 of Des Moines, US

Dec 20, 2008 6:11 pm UTC

Resolved

This action must be popular for American Express. I have credit cards that are increasing my limits because I'm a good customer, not lowering them. I never keep a high balance and have always paid on time and always piad 2 to 3 times more than the minimum due monthly. Lowering the credit limit on cards creats problems with your FICO. Is that Illegal? The company was the one that made the decision to give you that amount in the 1st place. They even gave me increases and I didn't have the card that long. I probably wasn't using it enough to suit them.
American Express lowered my credit limit from 4, 000 to 500. I received a notice stating "as a responsible lender we are sorry to inform you that due to review of your account we are lowering you limit to $500." No warnings nothing just did it. A good way to lose customers.
I called customer service and said I wanted to close the accounts I had and also made sure she knew I was no longer going to do business with them ever again. The rep just said she could transfer me to accounts and they could explain why. I said OK and told her that it wasn't going to change my mind. I was put on hold foir a few minutes and then was told it was going to be a 15 to 30 minute wait, so I just told her to close the accounts
The website has a secure message board to send messages but has been down for the last month. Nothing seems to work and you can't get help or explainations.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments

Add a comment

Pepper80

1 complaint

1 comments

Pepper80 of US

Jan 03, 2009 4:26 pm UTC

I have recently had the same problem with American Express. They told me that I have delinquent account which I do not have and I have the credit reports to prove it, also they told me that I dont pay enough on my bill each month. This is hard to understand, my monthly payment is 68.00 and I pay on average about 200.00 a month and in November paid 9, 000.00. I was told that they want half of what you spend every month even though they do not state this in their literature or on the monthly statment so If you spend 100.00 they want 50.00 or more even thought your statment may tell you they want 10.00. This same problem also happened to my parents and others I know. They didnt just lower my limit a bit it went from 17, 000.00 to 5, 000.00. What really confuses me is that I pay American Express to monitor my credit scores, and I was told that that only covers 75% of my credit history? Is this right? How legal is what they are doing, I mean can they do this without proof, especially it it can hurt my credit score? Dont they need to send me an explination of why, it seems to me that they are just telling me anything to get me off the phone. I have had cards with them for years.
Pepper
CA

American Express - canceled card with no notice 89

Resolved

American Express - debt collection 58

Resolved

American Express - interest rate increase 54

Resolved

American Express - fraud 24

Resolved

American Express - penalty for paying bill early 1

American Express - gift card

American Express - unauthorized credit card charges

American Express - Fees fo returning Payment

American Express - Not the same AMEX

American Express - fraud consumer protection department

View all American Express reviews and complaints

American Express Contacts

American Express phone numbers

+1 (800) 528-4800

Click up if you have successfully reached American Express by calling +1 (800) 528-4800 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-4800 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-4800 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-4800 phone number

Personal Cards

+1 (800) 492-3344

Click up if you have successfully reached American Express by calling +1 (800) 492-3344 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 492-3344 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 492-3344 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 492-3344 phone number

Small Business

+1 (800) 528-5200

Click up if you have successfully reached American Express by calling +1 (800) 528-5200 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-5200 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-5200 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-5200 phone number

Merchant Service

+1 (800) 528-2122

Click up if you have successfully reached American Express by calling +1 (800) 528-2122 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 528-2122 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 528-2122 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 528-2122 phone number

Corporate Cards, Cardmembers Only

+1 (888) 800-8564

Click up if you have successfully reached American Express by calling +1 (888) 800-8564 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (888) 800-8564 phone number Click down if you have unsuccessfully reached American Express by calling +1 (888) 800-8564 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (888) 800-8564 phone number

Corporate Cards, Program Administrators Only

+1 (800) 492-3932

Click up if you have successfully reached American Express by calling +1 (800) 492-3932 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 492-3932 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 492-3932 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 492-3932 phone number

Platinum Customer Service

+1 (800) 297-3276

Click up if you have successfully reached American Express by calling +1 (800) 297-3276 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 297-3276 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 297-3276 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 297-3276 phone number

Membership Rewards

+1 (800) 297-2977

Click up if you have successfully reached American Express by calling +1 (800) 297-2977 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 297-2977 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 297-2977 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 297-2977 phone number

Reservations for Air, Hotel & Card Rentals

+1 (800) 297-5627

Click up if you have successfully reached American Express by calling +1 (800) 297-5627 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 297-5627 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 297-5627 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 297-5627 phone number

Cruises

+1 (800) 446-6307

Click up if you have successfully reached American Express by calling +1 (800) 446-6307 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 446-6307 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 446-6307 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 446-6307 phone number

Personal Savings

+1 (800) 954-0559

Click up if you have successfully reached American Express by calling +1 (800) 954-0559 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 954-0559 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 954-0559 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 954-0559 phone number

American Express Serve

+1 (877) 297-4438

Click up if you have successfully reached American Express by calling +1 (877) 297-4438 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (877) 297-4438 phone number Click down if you have unsuccessfully reached American Express by calling +1 (877) 297-4438 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (877) 297-4438 phone number

American Express Gift Cards

+1 (800) 221-7282

Click up if you have successfully reached American Express by calling +1 (800) 221-7282 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (800) 221-7282 phone number Click down if you have unsuccessfully reached American Express by calling +1 (800) 221-7282 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (800) 221-7282 phone number

Gift or Travelers Cheques

+1 (844) 273-1384

Click up if you have successfully reached American Express by calling +1 (844) 273-1384 phone number 0 0 users reported that they have successfully reached American Express by calling +1 (844) 273-1384 phone number Click down if you have unsuccessfully reached American Express by calling +1 (844) 273-1384 phone number 0 0 users reported that they have UNsuccessfully reached American Express by calling +1 (844) 273-1384 phone number

American Express Loans

More phone numbers

American Express emails

info@aexp.com

100%
Confidence score: 100%

Support

auemailfraud@americanexpress.com

99%
Confidence score: 99%

spoof@americanexpress.com

98%
Confidence score: 98%

ukemailfraud@americanexpress.com

97%
Confidence score: 97%

support@americanexpress.com

85%
Confidence score: 85%

support

More emails

American Express address

200 Vesey Street, New York, New York, 10285-3106, United States

American Express social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

May 18, 2026
View all American Express contacts