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American Airlines / lost baggage

1 OK, United States Review updated:
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American Airlines lost my luggage and after 3 days they didn't want to send it to my hotel. I have a full description of the how it all went down here

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  • Jo
      28th of Sep, 2008
    0 Votes

    My Mother was coming back from Cali, Colombia via Copa thru Panama and from Panama to Miami she flew American Airlines, her big bag was missing in transit, when my mother arrive to Miami she was extremily tired she is 70 year old and diabetic, she arrived with sugar level very high ahd we went home after this long flight, it was around 9:00 p.m, so the nex day she went to AA to place the complain and instead of that she was told that she needs to go to Copa to file a complaim, then she went to copa and they told her to go back to AA, this was happening for 3 day going to the MIA with nobody to help her at all, finally she called and told me ( crying) so, I went with ther on Saturday and I spoke to an agent with a very nasty attitud, he told me is too late to file a complain, so I asked for the manager and guest, I was more nastier that the other agent, he just told " we cannot help you with tat issue is not our responsability and he gave me a phone number to call, sure I call they a guy respod the phone and told we cannot help I do not know why this supervisor gave our phone number, in conclusion my mother lost her luggage, I 'm being trying to get more help with this people, but unfortunately is very hard to get any assisance from this company, at this point I do not undestand how this company has the rights to treat passenger that way. this is unacceptable and we belive this is an abuse

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