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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon - dont buy from amazon seller stores123

I bought this as a Christmas present for my fiance who likes modern furniture. I received the item and upon unpacking it, it seemed as though it had already been unpacked. The box was tattered and the packing tape had been retaped. Once I opened the product, I inspected it and found the underside fabric was torn where there was a piece of the wood frame...

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Amazon third party crooks

I unknowingly ordered a laptop from a Third Party. The item arrived in a used, open box, and the inner contents was missing a part. The dealer refused to reimburse me. Amazon then forced him to pay me, but he kept 30% for "restocking". There is no way that I can stop this payment, as I am with Amazon Prime. The only way is to go to Small Complaints Court.

Advice: do not buy from third parties, and don't use the Amazon Credit Card. Better, do not use Amazon at all.

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Amazon bad service

Bad customer service by Amazon.

Short story:
A-9/22 Bought Kindle
B-9/22 I got an email that they could not process payment.
C-9/23 Updated payment
D-9/23 Got email with the shipping confirmation
E-Item received 9/25
F-10/5 Got call from collection Agency

Here is the detailed story:
I bought a Kindle Fire on the 22 of September on Amazon with my Mastercard. I received an email from Amazon stating that they could not process the payment and that my bank declined the transaction. They ask me to update or try another type of payment, so I did. I updated the info by paying by check (routing and account number). Then I received an email with the shipping confirmation number. (Below ill copy paste all the emails that I’ve received in chronological order from Amazon). I received the item and everything its great, until I receive a call yesterday October 5Th from a collection agency trying to collect money. At first I thought it was someone trying to scam me. I called Amazon and talk to James at customer service. I explained the situation and he said that all he knows is that Amazon send the account to a collection agency because they couldn’t process the payment and tried to contact me 3 different times. I ask him how they tried to contact me? He’s response was that they send me 3 email saying that they could not process the payment.
I told him that I only received one email stating that I needed to update the info and I did, and the only email after that that I received was the shipping confirmation number and that the item was shipped.
He said that I needed to call the collection agency and settle with them. It’s only been exactly 2 weeks from the purchase and they send it to collection. After calling my bank and verified that Amazon tried 3 times to process the payment on the 22 of Sep but couldn’t, I called Amazon again ask for a supervisor. I talk to Sara (with no last names nor employee ID number. Amazon policies). I told her what happened and she replied that I needed to call the collection agency and settle the debt. I ask her why I didn’t receive a call from you guys and she said that we are an internet company. I told them that they will lose me and my family. Her only response was “Have a good day”. Wow, that’s coming from a supervisor.

Here are the email from Amazon:
1- September 22 (order confirmation)
Thanks for your order, Oscar Hernandez!
Want to manage your order online?
If you need to check the status of your order or make changes, please visit our home page at Amazon.com and click on Your Account at the top of any page.
Purchasing Information:
E-mail Address: [protected]@yahoo.com
Billing Address:
XXXX xXXX

San antonio, Tx 78258
United States Shipping Address:
XXX XXX
XXXXXXXX
San antonio, Tx 78258
United States

Order Grand Total: $179.47
Get the Amazon.com Rewards Visa Card and get $30 instantly as an Amazon.com Gift Card.
Order Summary:
Shipping Details : (order will arrive in 1 shipment)
Order #: [protected]
Shipping Method: Standard Shipping
Items: $159.00
Shipping & Handling: $6.98
------
Total Before Tax: $165.98
Estimated Tax To Be Collected: $13.49
------
Order Total: $179.47

Delivery estimate: Sept. 27, 2012
1 "Kindle Fire 7", LCD Display, Wi-Fi, 8 GB"
Electronics; $159.00
In Stock
Sold by: Amazon.com

2- Sept. 23(Amazon could not process the order)
Regarding Order [protected] from Amazon.com

1 of Kindle Fire 7", LCD Display, Wi-Fi, 8 GB

Greetings from Amazon.com,

We're writing to let you know that we are having difficulty processing Mastercard payment for the above transaction.

To protect your security and privacy, your issuing bank cannot provide us with information regarding why your credit card was declined. However, we suggest that you double-check the billing address, expiration date and cardholder name that you entered; if entered incorrectly these will sometimes cause a card to decline. There is no need to place a new order as we will automatically try your credit card again.

There are a few steps you can take to make the process faster:

1. Verify the payment information for this order is correct (expiration date, billing address, etc). You can update your account and billing information at https://www.amazon.com/gp/css/summary/edit.html?ie=UTF8&orderID=102-6515733-0422602

2. Contact your issuing bank using the number on the back of your card to learn more about their policies. Some issuers put restrictions on using credit cards for electronic or internet purchases. Please have the exact dollar amount and details of this purchase when you call the bank.

If paying by credit card is not an option, buy Amazon.com Gift Card claim codes with cash from authorized resellers at a store near you. Visit www.amazon.com/cashgcresellers to learn more.

Thank you for shopping at Amazon.com.

Sincerely,
Amazon.com Customer Service
http://www.amazon.com
3- Sept 23erd (After updating my payment)
Dear Oscar Hernandez,

Thanks for updating the billing address for your order #[protected] to:

xxx xxxxxx
xxxx xxxxxxx
San antonio, Tx 78258
United States

When your order is shipped, we will send you an e-mail message to confirm the date, contents and method of your shipment. If you requested any additional changes to this order, you will receive a separate e-mail to confirm those changes.

Thank you for visiting Amazon.com!

---------------------------------------------------------------------
Amazon.com
Earth's Biggest Selection
http://www.amazon.com
----------------------------------------------------

4- Sept 23erd Item shipped
Hello Oscar Hernandez,
Thank you for shopping with us. We thought you'd like to know that we shipped your item, and that this completes your order. Your order is on its way, and can no longer be changed. If you need to return an item from this shipment or manage other orders, please visit Your Orders on Amazon.com.
Your estimated delivery date is:

Tuesday, September 25, 2012

Your order was sent to:

xxxxx xxxx
xxxx xxx
San antonio, Tx 78258
United States
Your package is being shipped by UPS and the tracking number is 1ZW0Y0610309205430. Depending on the ship speed you chose, it may take 24 hours for your tracking number to return any information.
Shipment Details

Kindle Fire 7", LCD Display, Wi-Fi, 8 GB
Sold by Amazon Digital Services, Inc. (Amazon.com) $159.00

Item Subtotal: $159.00
Shipping & Handling: $6.98
Total Before Tax: $165.98
Sales Tax Collected: $13.49
Shipment Total: $179.47
Paid by Bank Account: $179.47
Returns are easy. Visit our Online Return Center.
If you need further assistance with your order, please visit Customer Service.
We hope to see you again soon!
Amazon.com
4- Today October 6, 2012 (Amazon sent account to collection)
Greetings from Amazon.

Amazon.com uses TRS Recovery Services, Inc. ("TRS Recovery Services") to process customer payments made via electronic bank account transfers. TRS Recovery Services has been notified that your financial institution was unable to process a transaction relating to your recent Amazon.com order(s). Some of the more common reasons that this may occur include, mis-keying account numbers and/or routing numbers, omitting digits to account numbers or recent changes to your financial institution's ABA Routing Number and/or account number structure.

You may be receiving, or have already received, a telephone call from TRS Recovery Services regarding this issue. This contact was authorized by Amazon.com.

Most processing errors are correctable with some simple changes to the electronic funds transfer request. TRS Recovery Services has a toll-free number you may use to contact them in order to provide the information necessary to reprocess this transaction. This call should take just a few minutes, provided you have your banking information readily available.

Please call [protected] (outside of the US, call [protected]), Monday through Friday, between the hours of 7:00 a.m. to 9:00 p.m. CST, or Saturday between the hours of 8:00 a.m. to 5:00 p.m. CST.

Both TRS Recovery Services and Amazon.com appreciate your response and attention to this matter within the next three business days. Once you have addressed this issue with TRS Recovery Services, Inc., please allow two to three business days for your payment to clear.

Please note that we have placed your Amazon.com account on hold pending resolution of this matter. This means that you will not be able to access your account/order information online. We will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in full. We appreciate your understanding.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com

Sending my account to a collection agency after 13 days of purchase
Because Amazon didn’t do their job its ridiculous!

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7:51 pm EDT
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Amazon fraud

Hi,

This is regarding Order #[protected].

Hi, I have ordered a brand new Xbox 360 from Amazon.com, but Amazon has purposefully sent a used Xbox with brand new packaging intentionally and cheating the customers.
I came to know this when i contacted Microsoft and provided my serial Number. I was shocked to notice that the product is atleast a year old.

This was packed in such a way that it looks like brand new and i think this is the way Amazon cheat customers.

I would like a suitable compensation for this intentional fraud commited by Amazon.com.
I need a Full refund of the money for the Xbox along with a $250 Promotional credit.

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Linda D.
Nampa, US
Aug 12, 2011 6:14 pm EDT
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From: Linda in Idaho
Amazon does nothing to protect customers from Credit Card Fraud... AMAZON.COM IS NOT a secure company to give any of your financial transaction numbers too... From personal experience...
My financial institution said, , "the only way the fraud that was perpetrated on MY account could have happened, IS EITHER Amazon has been hacked and creditcard numbers stolen, OR, , Someone in their data entry dept is stealing and selling card numbers and passwords of our Amazon accounts"... MY Bank and Their Fraud investigation team are now doing the investigation into this incident to try to find its source...
I contacted amozon about this, and like so many other web giants, there is NO ONE dept that deals with internal theft of customers financial information...
So folks, , , THIS IS A WARNING! Give Amazon your Credit or debit card information, AT YOUR OWN RISK...

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Amazon amazon employee stole my credit card information/ amazon/bill wa

After purchasing items from Amazon.com there was a charge on our credit card bill that listed Amazon.com/ Bill WA. Two days later someone made a $500 purchase with that same credit card at an Office Max in Washington state. We don't live in Washington but I suspect who ever processed our Amazon.com purchase also stole our credit card information and made a purchase with our credit card. Is there a billing center in Washington State that processes Amazon.com purchases? There seems to be some thiefs among their staff!

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PreviousAmazonSlave
, US
Jul 29, 2015 4:21 am EDT
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I worked at Amazon, customer service side for 3 years. I know for a fact, that an amazon employee did NOT steal your credit card information unless YOU gave them the entire credit card number. They will NEVER ask for the entire number. In your account, the only thing an employee can see about your credit card information is the last 4 digits, the expiration date and what brand the card is (Visa, MasterCard, etc.) Again, unless you willingly gave an employee your entire number, there is NO way for an employee to gain that information. I am NOT trying to cover for Amazon. I left there on semi bad terms and would love to see that place crumble. BUT, i refuse to allow you to point fingers at innocent, hard working people for a mistake that more than likely lies in YOUR hands.

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Abcd432
, IE
Oct 09, 2012 1:16 am EDT

Did u give your credit card info to any one else?! Remember, millions of people gave their credit card info to amazon.

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Amazon customer service

For a company hailed for its excellent customer service, my experiences has led me to believe quite the opposite. The lovely email responses you receive from them appear written by a computer...very generic and patronizing. Look-if I am pissed the last thing I want is someone to apologize deceivingly and futher more offer no true solution to my angst. Instead, a generic response is fabricated and directions to guidelines concerning the issue. In other words, they do what they want and your just *hit out of luck. SO goes the problem with online retailers such as Amazon that do not have true box locations. Your stuck fighting with an iinternet entity who could really care less and there is nothing you can do about it in person. The so-called plus for Amazon- free shipping for orders over $25- is also a total scam. I suggest doing a little comparison shopping before buying from Amazon. Wal-mart has a very good online service and I have experienced true customer service through them.

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anandk
, US
May 10, 2017 9:09 am EDT
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Dear Concern,

This is bring to your notice that i have order a lady clutch on dated 25th Feb 2017, but by default AMAZON membership was selected and amount of Rs-650/- (Approx), for the same was deducted from my credtit card and the same was cancelled by us on dated 26th Feb when courier boy came to deleiver the same and also customer care no we have cancelled the same and requested for the refund but till date date the refund is not happened even when i call to customer care, they are not able to help for the same.Even not able to search my order id in their record.This is shows that what kind of services you are given to the customer, it is very embrassing for me for the Rs 650/-how many long time i have to followup with the AMAZON customer care services.Requested you kindly help to refund the same, my contact details are as given under-

M no-[protected]

email id-kaushal.anand1979@gmail.com

I will be awaiting for your reply

J
J
James Kovarik
Milaca, US
Jul 16, 2014 7:23 pm EDT

Bought a laser sight for my gun. Amazon told me it was broken so they had to ship it back; two days later I was told to expect it; only this time amazon mailed it to the wrong address. After talking to them for some time verifying my address many times over, they told me that was why it was sent back the first time so somebody lied about it being broken. Anyway They told me to expect it the next day by 17:00 hours but guess what they mailed it to the wrong address again. Angry I told them I wanted my money back and they suggested I just go pick it up at the UPS in Isanti myself; So I drove the 42 miles and picked it up myself. "Thanks for nothing freaking Amazon!"

**SuperMan**
**SuperMan**
Boiling Springs, US
Sep 29, 2012 9:22 am EDT
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Not any longer... their customer service is routinely ranked within the top 20 worst "Internet Companies" And, Amazon is definitely on their way out - I would recommend that everyone stops using their services.

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Amazon non-delivery of item

Ordered AmScope 3.0 MP USB2.0 Microscope Digital Camera + Software 3.0 MP from Amazon through E Shopping wide orer no. [protected] dated 13 June 2012. Item not received after three months. Claim denied by saying that it is with Indian customs. Not taking any initiative to release item
Says that they are not responsible for customs release

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Amazon refuses to remove libel

Amazon.com gives no protection to self-publishing authors. A relative of mine self-published using one of Amazon's companies, CreateSpace, One of the first reviews the book received consisted of lengthy, incoherent libel toward the author, which the Amazon.com Community Team approved. The review consisted of several false allegations of crimes committed by the author and his family. The allegations were wholly irrelevant to the book itself.

They approved the review despite the fact that the Review Guidelines clearly prohibits "spiteful remarks" and "obscene" material from being posted. To date, Amazon.com employees have refused to explain why the remarks, which are spiteful in nature, and not considered "spiteful remarks." The spitefulness is clearly shown by the reviewer, who claims he personally knew the subject of the book and felt the subject was falsely portrayed. Given how the review remained prominent on the author's detail page, we were concerned that our reputation would be tarnished and our book sales would be negatively impacted as a result.

The book has sold no copies since the review was published in mid-June. We discovered the defamatory review nearly two weeks later.

We spoke extensively with e-mail, phone and chat support. Almost every customer support agent had trouble speaking English and comprehending the issue. Eventually, we were told that they were "untrained" in handling problematic reviews, despite Amazon publicly encouraging people with review concerns to contact customer support. We've petitioned the removal of the review repeatedly, only to be rejected with condescending form letters and a link to the Review Guidelines, which we repeatedly cited.

Eventually, we decided to pursue a complaint with the Better Business Bureau. The BBB liason for Amazon.com, who went by the name of Harsha V., dismissed our complaint and made no attempt to compensate, negotiate or discuss her reasoning in detail. We've escalated the complaint to President and CEO Jeff Bezos who then forwarded the e-mail to Peg Anderson of Executive Customer Relations, who also dismissed the complaint and refused to comment further on the matter.

Amazon.com does not care about customers. It's evident. They're very condescending, dismissive and negligent toward authors who self-publish books. Amazon.com provides no protection for up-and-coming and new authors who don't have major publishing deals. They have proven to be one of the worst companies my family has ever dealt with. We've endured tremendous stress and hardship because of Amazon.com's negligent business practices.

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G Hennessey
Jasper, CA
Aug 01, 2013 3:29 am EDT

I agree that Amazon don't live by their own terms and conditions. After receiving numerous 5-star reviews for my book, which was written with the sole purpose of helping people and raising money for charity, someone (known to me) posted a scathing personal attack instead of a constructive review of my book. Despite complaining to Amazon and the clearly libellous nature of the comments, they claimed that it did not contravene their guidelines so could not remove it. Thankfully, this review was not received favourably by other people who read it, so it did attract a number of comments in my favour. Nevertheless, as the above case proves, this type of unethical behaviour can have adverse consequences for an author who has invested great time and effort into writing a book.

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Amazon - amazon stole my money. refuses to help.

Amazon simply refuses to help, I have ordered thousands of dollars in products without a hitch, one day a friend asks me I order a 199$ gift card for him I had 400$ in my gift card balance I havent used. Amazon puts my account on hold to verify the 199$ order. I send every document they requested like 100 times, they keep answering the same things like...

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Amazon az guarantee refund

Amazon.com has an AZ guarantee policy. How a buyer can take advantage of this is to buy electronics and shortly before the 90 day mark, complain that it is broken. I don't know what seller is going to take back a "used" electronic item at the 90 day mark that a buyer says is defective but AMAZON lets them do this. What happens is after you reach out to the seller, if they don't give you your money back, you can then file an AZ guarantee and AMAZON will give you your money back. Guess what? YOU ALSO GET TO KEEP YOUR ITEM THAT YOU SAY IS BROKEN! You are under no obligation to return it to the seller. BY ALL MEANS, buyers, take FULL ADVANTAGE of this very dubious policy! Best Buy won't even take back electronics that are sold "new" after 30 days but Amazon says all buyers should live in buyer nirvana and be able to, at any time, return any electronics and get their money back. GO FOR IT GUYS, they made the policy so use it! Best case scenario: you get to keep both your item and get your money back.

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Amazon phony list prices

I recently bought a Canon zoom/telephoto lens from Amazon, or at least, from one of their so-called "Amazon Vendors". Shortly afterwards I happened to go to the Canon official website, and basically discovered "list prices" that were substantially lower than those quoted on the Amazon product page. Savings that Amazon purported to be in the 100's of dollars were really in the 10's of dollars. When I wrote an email to Amazon on this problem, their response was basically: "we aren't responsible for anything that our vendors post". In other words, you're on your own sucker!
So my take is that Amazon will basically pimp for any 3rd party vendor on their website, and take no responsibility for any nefarious actions by those vendors. Makes you wonder how valid Amazon's own list price claims really are.

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BigFire
Andover, US
May 02, 2012 11:54 pm EDT
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I do so hope that your comment was in no way directed at me. I never said anything about returning it to amazon.

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BigFire
Andover, US
May 02, 2012 10:21 pm EDT
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So, return it, get a refund, or tell them to make up the difference if they wish you to remain a customer.

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Amazon banned account

Beware of doing business with Amazon. I've been doing business with them for years and have spent over $10, 000 with them over the last couple of years and out of no where they banned my account and my wife's amazon account because they said I had too many refunds. I find it strange since nowhere in their policies does it say you can only have "X" amount of refunds before they ban you from doing business with them ever again.

It's one thing to ban you from doing business with them but it's a whole other thing to ban you from accessing your digital content that you paid for. Between my account and my wife's account, we had over $500 worth of digital games and software that we are forbidden from ever using again. Not too mention, we no longer have access to any of the receipts for items that are still under warranty.

Once Amazon bans your account you are pretty much out of luck. You cant call because nobody can access your account anymore and you are forced to e-mail the account specialist department which apparently doesn't have phones or names. All they do is send you one of many generic replies thanking you for your cooperation with your account being closed and that's it!

Anyone that loves doing business with Amazon because of their great return policy should think twice before doing business with a company that will ban you out of no where and for a bogus reason. They will not give you any notice so you can salvage what you can before losing your account. You will wake up one morning like I did and receive an Email stating you are no longer welcome to shop with them anymore and your account has been closed for good.

Buyer Beware!

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Amazon kindle is a piece of junk

The Kindle is marketed everywhere with a 1 year warranty. I got one as a gift that was bought from another retailer, although the whole purpose is to download Amazon product and enjoy their books and periodicals. In less than 90 days I have a piece of trash that doesn't work. Amazon does not stand behind their products as sold and marketed. I was very disappointed and will try to never buy from them again.

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JuliePooh51265
Lancaster, US
Mar 21, 2012 2:21 pm EDT

I got a Kindle to Christmas and I love it. Which one did you get? I've heard the Fire is having a lot of problems. That's not the one I got.

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Amazon irrational & evil

word of advise, never log in from a public computer. they will claim you are attempting fraud. Evidently 10, 000's of ISPs, bank accts & phone # are on a secret hit list that automatically disallows any usage.
Neighbor with Amazon acct, set one up for her mother in iowa. since some of the entry data came form her ISP, Amazon took the stance that she was opening a fraud acct. & not only would not allow her mother to have actt but closed the other one. explanation, since she had an acct, a second one was fraud.
friend of son opened one for girl friend using computer at school -- same result. since he used his cell phone in parents name, his mother's account was also closed out. & since they lived in an apartment, they learned later, that triggered several other with "same address" to also be closed out. at least that seemed to be the trigger.
Are they totally insane or just evil. They will never tell you why either. They are in Canada, so maybe we need a federal ban on them totally.

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Cranial Compression
Duvall, US
Mar 04, 2012 12:54 am EST
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And people say my cranium is compressed... 3rd party complaint from an uninformed person. BTW - Amazon is an American company.

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mxlopix
Phoenix, US
Mar 04, 2012 12:50 am EST
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There is a lot of online fraud and Amazon is just protecting themselves. You are totally nuts if you do personal transactions over a public computer anyway.

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Amazon getting back on amazon after suspension

Where does Amazon get the nerve suspending sellers with well-establish accounts.Over 3 years I been selling with them with over 60 positive feedback, and one day boom!I receive an email saying That Amazon has suspended my account, and that the decision is final.I can never sell on amazon again.So what was I suppose to do .Its amazons site and they have the right to kick anybody off when ever they like.But I have a family to feed, so am I suppose to let them starve if amazon has been the main source of my money.I would never let that happen.

It took a couple of months before I figured out how to get back on and selling at full speed again covering every angle that amazon looks for.And i been running 3 amazon accounts from the same computer for over 2 years.Never suspended again!This was for the before the books you find on this subject ever came out.A couple of the authors who've put out them get back on Amazon books received most this information from me through private chats with in forums, tho I wont take all the credit.But most stealth accounts coming from them guides, never last more than 3-6 months.Its because the authors fail to tell you key points to making your accounts last, passing amazon seller reveiws.

After you get suspended Amazon's data base logs all of your information that you have ever used with them during your account.IP address, email account, billing address, phone number, and cookies.Now you might say that I can find a way around all of that and Amazon will not be able to Link me.OH Really!So what can you do about your Hardware's mac address they can read.Meaning you cant ever use the same computer again with them, or the Browser fingerprinting they do.

Getting back on amazon is all based on strategy.Once you figure out the strategy you will have lasting accounts.My name is Trey King.I run a service that gets suspended sellers from amazon back up and running with in a day or two.I will walk you through step by step until you are back to selling again .Through my methods there is no way amazon will be able to link you and they are completely ethical and legal.I will show you the cheapest and smoothest strategy to running many amazon stealth accounts from one computer.I've been running 3 sellers account from 1 computer for over 2 years.Never linked, never suspended.How ever I do charge a small fee, nothing back breaking!But trust me it is well worth all the information, guidance, and advice you will receive.I am willing to prove my identity.Add me on facebook @ http://www.facebook.com//profile.php?id=100000250281814, email at [protected]@gmail.com, skype me @ mrworth401.

Fight back against amazon and show them you cant be stopped by their unethical business practices!hkb

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Emma Bryant
, US
Sep 12, 2017 11:53 am EDT

Horrible. Support was subpar. Would not be being anything from these people ever again.

Only people I trust is either the sellers off the Aspkin forums or Auction Essistance.

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axtron
, US
Jul 21, 2014 12:05 pm EDT

I would like to start off by saying that Trey King is not a scam! I work very closely with him and he is very knowledgeable.

Both of us are happy to help anyone get back on Amazon, and we not only have the information, but software which we designed to help you get back on Amazon, and manage your Amazon account. The software is now available, just search "Axtron Stealth" and see.

Skype message: qdelectronics Email: pablo@axtron.com

I look forward to hearing from you.

Thanks,
Pablo

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jvk76
Denver, US
Jan 14, 2014 11:46 pm EST

This guy does know what he's talking about, yes you could get Amazon Ghost book, but Trey King not only puts it into proper context, he explains why to do it this way. Many, many people can get back on Amazon quick. But they don't stay. One little screw up down the line 6 months later, a year later is what usually does it. If you want to know how Amazon thinks, from someone who actively has helped it least 35 active running Amazon sellers who are honest and going good, talk to him.

But also, don't be afraid to ask the hard questions or have him repeat/rephrase things. Some of the simplest things he teaches, many of us think we know it and we DO NOT.

I was originally banned because my neighbors sold something illegally or fraudulent on Amazon, then one day accidentally typed in my address for delivery of a persona product, and Amazon banned me. At that time, I was making $500-$1, 000 a month and loving it. Then I realized the dark side of Amazon and their own fraud, and there is legal ways to get back on Amazon and Trey helps you do that.

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aasdasssfsdf
, LY
Aug 16, 2013 11:15 pm EDT

Trey Worth King or MrWorth This guy is a fake, all the information that he will gave you you could find on youtube, i have been stolen from him, i payd, and 1 month later my account was closed, and he said its not my responsability, what a fu.. guy, he suposed that warranty the service, but you dont have to pay everything is online and FREE !, i fall on his trap, but now i know. Be aware from this guy: Trey Worth King or MrWorth

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tking-is-a-scam
Brooklyn, US
Nov 07, 2012 1:50 pm EST

Don't buy services from this guy. His services are around 200$ and he doesn't have any information worth this much money. He just pretends to seem like he is very knowledgeable about stuff, but he is not. His knowledge comes from an e-book called 'Amazon Ghost' which is like 30$. He will skype you and text you the stuff, which is ridiculously slow, it would be easier if he just wrote all the stuff and copied and pasted.
Again, just save yourself from the trouble and buy Amazon Ghost e-book for 30$ instead of paying this guy 200$ (not negotiable even if you know 90% of his stuff).

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Amazon - Unauthorized charges to credit card

This is a genuine scam, this site amazon.com amzn.com/billwaus charge my credit card with two (2) amounts, one of $1.00 us and the other of $199.00 us! We always make our transactions in canadian dollars, right there, that was the first sign that something was wrong! We had no message either from amazon. Ca telling us they were shipping something to us! We...

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Amazon lack of atoz guarantee policy for india

I had purchased sony ercisson speakers ms450 from amazon.com through a seller bestsellstuff based at nj, usa.
The delivery place was hyderabad, india and delivery was expected by january 26, 2011. But the product didn't arrive.
So, when I contacted the seller asking him for the tracking id to check on the usps website, he replied stating :
Bestsellstuff - amazon marketplace [protected]@marketplace. Amazon.com

Jan 28 (7 days ago)

To me
I forget to send out by registered mail, please just wait.
Thanks.

When I reported this to one andreas who is a customer care executive, he said he will file a claim on my behalf.

Next I received a mail today from an amazon executive stating the following
[protected]@amazon.com [protected]@amazon.com

9:01 am (15 hours ago)

To me, payments-mail
Hello from amazon.com.

We are writing to follow up regarding order [protected]. This order was shipped to a country that is not currently supported by amazon's a-to-z guarantee.

Since the destination country is unsupported, we cannot pursue an a-to-z guarantee claim for this order.

For future reference, only buyers who live in the following countries are covered under the amazon a-to-z guarantee for qualified purchases: australia, belgium, brazil, canada, denmark, finland, france, germany, great britain, hong kong, iceland, ireland, italy, japan, republic of korea, mexico, netherlands, new zealand, northern ireland, norway, portugal, scotland, south africa, spain, sweden, switzerland, the united kingdom, and the united states. (Including u. S. Protectorates, e. G. Puerto rico, u. S. Virgin islands, guam, american samoa, apo/fpo, etc.).

For more information on ordering from outside the united states, please see:

http://www.amazon.com/gp/help/customer/display.html/?nodeId=200783670

Thank you for your understanding in this matter and for shopping with amazon.com.


Priyanka pralhad
Account specialist
A-to-z guarantee program

Complaint 1- why is amazon having sellers with such low credibility who charge postal charges on the deal and then send the mail through un-registered post.
In such an event, we don't even know whether the seller had shipped the product.

Complaint 2- why is amazon having india outside it's atoz guarantee policy.
Is it because consumer laws are weak here in india, unlike in us where the consumer can sue the giant for millions of dollars.
Amazon has plenty of development offices and customer care (Bpo) offices here in india, but never felt india important enough to provide the atoz guarantee policy. Such high handed arrogance.

Complaint 3- if at all amazon didn't have a guarantee policy for india, the warning should be shown in a simple sentence in bold letters at the order checkout that money refund is not there for indian customer or when at the time that I had selected my shipping address and billing address as india. That would have made me to drop my plans to shop on their site.
But having such information in one corner of their website will not attract the consumer's attention. It clearly shows amazon's sloppy behavior towards the international consumers.

Amazon, you will slowly go bankrupt with such functioning even if for time being the consumers are ignorant of your attitude towards them.

Thanks

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Amazon Unauthorized charges

I received fraudulently ordered package in my mail. When I checked my online bank account I found out that they charged me 4 times for total amount of $35.47. Stay away from these thieves!

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Isabel Silva
, US
Jan 22, 2019 5:43 pm EST

I need to return echo, I received 2 for Xmas. Need phone number or return information. I have 2 items to return. Thank you, Isabel silva

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Gladys Sonja Stalions
, US
Aug 15, 2018 4:44 am EDT

I do not think the company should be allowed to automatically offer a free trial for the above. As a new owner, I thought it was part of the package, but later found out I needed to unsubcribe from the service or be charged a monthly fee of $14.95. I plan to contact the company via their .com address, but think Amazon needs to be aware of this.

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Amazon lack of customer service

This is a copy of the email that I sent to their customer support department and it outlines all the issues I have with them.

Amazon Support,

I am writing to inform you how disappointed I am with the service I am receiving from Amazon.

I began having problems a month ago when I sold a laptop on Amazon. Under the seller comments/condition details area, I listed that the laptop was sold with no hard drive due to security issues. A buyer purchased the laptop and then when it was received he pulled some page out of thin air and said I owed him a hard drive and that Amazon had told him that I was required to either send the drive or do the return. Before I could even respond he left negative feedback and he lied in the feedback. I contacted Amazon and was told there was nothing I could do and that someone would contact me to help resolve this. On a second contact to support I was told to have the buyer remove the feedback. So far in this incident Amazon has sided with the buyer even though he lied and did not read the details and now has said that this is all my problem and fault. By the end of the whole ordeal I had sold the buyer the laptop at a discount of 50% (retail was suggested $500, he paid $250), I had sent the buyer a FREE 320GB hard drive and OS restore disc to avoid negative consequences from amazon, even though I did not mislead the buyer.

The second incident was during 12/2011. I sold a handheld device to a buyer. Shortly after it shipped I received the following email, this is the exact email verbatim. The email read "is the tem in good shape does it have the box and cables is there any dammage to it is it functional -wyatt [e-mail address removed]". At no point in this email is the unit stated to be damaged, at least if it is stated it's not stated in clear plain English. This seller all of a sudden decides to leave negative feedback even though he never once asked for a refund or informed me the device was damaged. I called customer support on 12/20/2011 and after beginning the call with a rude representative she hung up on me.

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Amazon additional costs incurred on my behalf by amazon

1st complaint:
Placed an order with amazon.co.uk (done this dozens of times over the past +/- 6 years) which qualified for free super saver free super saver delivery to south africa.
Amazon decided to change their method of delivery to south africa. instead of the post office they used ups to deliver my parcel. the fact that ups levy a disbursement fee did not seem to be a problem for amazon as i was the one who was going to have to pay it when i took delivery of my parcel which qualified for free super saver delivery.
I immediately contacted amazon on the morning of 13/12/2011. i received a mail informing me that the applicable department in amazon had initiated an investigation with ups and would resolve the issue within 5 working days. on the 19/12/2011 i enquired re the progress as it was now the 5th day. received a mail back today informing me that resolution had been promised by the 23/12/2011 and they were doing their utmost to resolve my problem. i would think that amazon spending my money without my permission would be their problem not mine! by the 23/12/2011 it will be 9 working days since i fisrt contacted amazon.

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Klimek
, US
Jun 03, 2016 8:32 am EDT

This is a beggar’s brand. They should be sitting on the roadside and begging or looting people instead of sitting inside AC glass rooms. I bought a pair of shoe from the Meenakshi Mall Reebok showroom which costs Rs. 2500/- (sale price) whereas in other retails the same shoe i saw later is priced 1799/- .. What a fraud !. Well my problem is that i have a flat feet and since the shoe is also flat bottomed is causing pain in my feet. I did not wear it outside, tried at home. The shoe was intact. They refused to exchange telling go for the next size. What would i do with the next size when i’m uncomfortable wearing it? The salesmen were all giggling saying we can’t do anything about it.

The area sales manager acted too pricey telling how great a favor he was doing to me by just listening to me without any soln to the problem. I did not know my first experience at Reebok will be this bitter. No cust care no. None to address yr problem. I was ready to buy two shoes in exchange of that. But they refused point blank. They asked me who asked u to buy without checking? I wonder if their is any other retail in India so rude and insensitive as this one. They are cheat.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

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