Amazon.com / dont buy from amazon seller stores123
I bought this as a Christmas present for my fiance who likes modern furniture. I received the item and upon unpacking it, it seemed as though it had already been unpacked. The box was tattered and the packing tape had been retaped. Once I opened the product, I inspected it and found the underside fabric was torn where there was a piece of the wood frame supporting the center. It was not a large tear but it was a tear never-the-less. I decided that it was likely a used product sent by mistake so I repacked it immediately. Given that Christmas was a few days away, I went to a local furniture shop and found something similar to buy in time for Christmas.
I bought the product because it was on Amazon so I felt comfortable. I do understand Amazon uses 3rd party sellers and the return policy for this seller seemed straight-forward: if the product is damaged, they buyer can return it for a full refund. The seller has been trying to get the 15% restocking fee from the beginning of my communication with them. I dont think I should have to pay $100+ to them because they sent me a used product by mistake. They are claiming that there is no tear on the bottom fabric but that is absolutely not true and I am surprised they would blatantly lie like that. They have even sent me photos they took upon return of the product and the tear is shown (again, it is not big, but it is there and it is something I would consider as damage and would buy off a classified bulletin board).
At this point, I have requested them to refund me 100% of what I paid and I have disputed the charge through my credit card issuing bank. Stores123 have not replied to me with any message indicating they will provide me a 100% refund. They have offered to send me the product back (which I clearly do not want) or to pay a 15% restocking fee. I really feel extorted here as they are in clear violation of their return policy.
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