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1.2 175 Reviews

Krystal Complaints Summary

7 Resolved
167 Unresolved
Our verdict: If considering services from Krystal with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Krystal reviews & complaints 175

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5:55 pm EST
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Krystal - Service and lack there of

I'm astounded as to what just transpired. My wife and I decided to go to Krystals. We love Krystals and go quite often. Our son worked at this very on here on the Mary Esther cutoff. Hès going to be 49 in November. Thats how long we have been patronizing this particular establishment. Thursday, February 29th in the afternoon we drove over and walked up to...

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9:38 pm EST
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Krystal - Order. Wings and shrimp

02/19/2024 Monday @ 3:48 pm. I stopped by Krystal located at 3875 Highway 80 West in Jackson,Ms. I ordered a 5 piece wing combo, a 10 piece wings only and a shrimp basket, what a waste of $35. My wings was extremely old, tasted like they were freezer burnt and they were friend so hard and didn't have the spicy flavor they normally have. But before that...

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7:54 pm EST
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Krystal Krystals

2/18/2024

9:33pm

Check:40089

order type: Drive thru

Host: Miranda

ordered a pick 5 (3 krystal cheese and 2 krystal)

they tasted and smelled like cleaner it took them 10 minutes just for them to be like that very disgusted and disappointed

Claimed loss: 9.60

Desired outcome: Please refund

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10:42 pm EST
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Krystal - Napkins

On January 17, 2024 @ approximately 8:00 p.m. I stopped at Krystal on Old National hwy, college park ga. I purchased the 12 crystal special. I stop there about 2 to 3 times a month and I'm very familiar with how my food be bagged. When I got to eat I reached into my bag and all my napkins were balled up and that was very unusual. I was very upset so I...

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11:46 pm EST
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Krystal Incorrect order and missing food

I ordered online from the Krystal app to pick up my food from the location in Brandon, Ms... when I got home I noticed that not only did I have an incorrect order but I had over 20 dollars worth of food missing... I tried to contact the store for help but all I got was an automated voicemail... I went back to the app to see if I could contact someone through there and it redirected me to a form that would even pull up! I am extremely upset because I even called the toll-free number for customer service and it kept hanging up on me!

Claimed loss: My total of the order was $44.62

Desired outcome: Refund of at half

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5:40 pm EST
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Krystal Food and service

It was 8 pm I went thru drive thru I sat in line for 20 min finally got the order they was out of glazzed hole or apple turnover .. finally I ordered just a 12 pack of cheeses Krystal my kid is allergic to musted I asked please no any where near and chillies cheese fries I got home they were reg Krystal with no cheese and the Fry's was reg not chilli cheese I called for a hour no oneaswerd the phone it was a waste of 30$ my child is alergiv

Desired outcome: I feel like if not refunded I should get my food remade

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7:37 am EST
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Krystal - Service

Be mindful I have everything on recording I'm very much so upset I have to speaking with so-called managers it was not giving any kind of help I even asked if I could file a complaint with them and I was referred to the website... Upon arrival I ordered two chicken sunriser combo I received two spicy patties in which my child who has allergies bit into one...

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5:07 pm EST
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Krystal - Order not right food was tainted

Sunday morning November the 5th at 4:00 a.m. almost breakfast time I went to Crystal's to get some food and wind up having to get their regular menu instead of the breakfast menu anyways I ordered a number five I think comes with the cheese crystals and chili cheese fries well the chili cheese fries were not even on my order they left them out I got four...

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5:18 pm EDT

Krystal The heat in the store and the handicapped toilet

Our senior group goes to the Krystal in Cumming Ga daily for breakfast. For several days it has been cold in there. This morning (11-1-2023) it was 52 degrees. We looked at the thermostat and it was set on 70 and Auto. The temp in the ofc showed 60 (becasue the door to the ofc was closed and the ofc equip was in there). The District Mgr, Penny said she has called about this (she wasn't there today). They had 2 portable heaters in the dining room but it didn't help unless you sat in front of them. Also just to mention, the handicapped toilet has been out of order for a week. I am partially handicapped, and I do need the grab bars. THIS NEEDS TO BE FIXED! Please have someone come out and fix these issues. I don't know if the heat is a thermostat or furnace problem, but with temps going in the 30's we need heat.

Thanks

Desired outcome: Fix these problems

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12:46 pm EDT
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Krystal Unpleasant customer service experience

On Tuesday September 26, 2023 I sent in a complaint regarding a Unpleasant

Experience I received from a Krystal Location in Morrow Georgia. Restaurant Code ATL031. To date, I have not received any feedback even though the email I received stated the following "Thank you for contacting us. We will get in touch with you shortly. Please allow up to 72 hours for a response.

I therefore, plan not to return to this location, even though it is in my neighborhood and will tell any and all who will listen to do the same.

Lori Mattiro

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10:56 pm EDT

Krystal Blonde lady at the window changed my order

It is 10:49 pm On [protected] and i went to the Krystals on Lexington rd in Athens ga. i ordered the number 4 with chili chesses fries and chesses Krystals and a fruit punch Icee. i got the Icee and a number 5 chicken Kyrstal's, i don't eat chicken. She had no right to change my order. i would like my money back and her to be removed from the store, better yet i wont order from there again. I placed the bag of food in the fridge to return it in the morning to a manager.

Desired outcome: The blonde woman needs to be removed from her job

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3:53 am EDT

Krystal Order accuracy, employee engagement and order quality

My husband placed two separate orders but only received one order and it was incorrect so he returned to the store to pick up the second order and to have the orders remade because they were cold. The employee argued that he had given both orders to him then proceeded to call my husband a liar we both have worked in the restaurant industry I was a manager for 15 years and understand how difficult it can be to work in a restaurant and usually would never complain I even tried calling the restaurant to let them know he was returning for the second order but they never answered I did leave a message. I would love a call from an area manager to resolve this issue please. Thank you

Desired outcome: Would love to speak to a area manager so we can resolve the issue without the need to blame or blast an employee in a negative review for one instance. My number is [protected] Sandra Arrowsmith

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1:40 pm EDT
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Krystal Experience was awful

1st thing... should have been a sign, the workers were sitting outside (Madison, GA location). No one was in the restaurant, and no one was in the drive thru. I have not been to Krystal in over a year. Decided to give it a try again. 2nd thing was had a sign at drive thru "cards only". 3rd thing was, I had cash could not pay with cash and got charged a Non Cash Adjustment. Why am I being charged to use a card when I had cash. 4th thing I ordered 2 chick sandwiches. I think they had been cooked all day and they through them back in the grease to reheat. They tasted as if the grease was old and rancid. They were so dry and hard I could not even take a second bite. I work just as hard as any one and I do not want to throw my money away in a Krystal bag.

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7:18 am EDT
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Krystal 24 Krystals combo

When my partner and I ordered our food, on August 28th we ordered half of the krystals hamburger and the other half cheeseburger without mustard when we opened our food when we got home only 6 was the hamburger and the rest was cheeseburger with mustard and when I called them to complain they answered then hung up I was not pleased with the service.

Desired outcome: I would like an apology and $25 gift card when spent $25 dollars there.

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9:54 am EDT

Krystal Terrible prepared product

This morning I went to the drive thru on Germantown Parkway in Germantown TN. I ordered a pick 5, which were 4 Krystals w/cheese and a fry with a cup of water. Once I got to the window, the cashier received my payment. After 2 to 3 minutes she advised it will be another 2 minutes before receiving my order. Once I got my order and made it the the kids bus stop, I take a bite. It taste like pure salt! I tried calling the location 11 x's. No one answered. I then proceeded to ride 12 back to the location for a remake. I notified the cashier of the issue. She said they will remake my order with no salt. Well, of course when I took another bite, salt! I really would like my money back. I don't go to that area often and gas cost! This was a major inconvenience for me and I'm very disappointed because I love and have my mouth set for those Krystals.

Desired outcome: Refund

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11:28 am EDT
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Krystal Nor receiving my checks

Krystal in Tuscaloosa is so nasty manger have a nasty attitude and it nasty and dirty they dont clean it up properly stuff everywhere and all over the place everything don't work in there time be hi and be having to many complaints on them be telling people's that the system down be giving wrong food out and be pulling cars for small stuff and the truck order don't be correct the manger so rude and disrespectful all the time parking lot dirty bathroom dirty be leaving stuff unwrap don't put no date out on them and taking people's hours and time

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10:55 am EDT
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Krystal Order not correct in food quality extremely poor

the date was August 24th 2023.I went to your location and hueytown Alabama between 3:45 and 3:55 I was in a red Mazda CX-5 I came through the drive-thru I got your pick 5 I had a chili pup fries three cheese crystals no onions and Mayo I received a dark old looking fry the chili peppers decent the three cheese crystals had extra onions no mayo. I really feel like I was rushed the line was none so I don't feel like I should have gotten anything old that they wouldn't sell anyone and it's really frustrating that you have to travel that far to just get to Krystal's and then to get some unsatisfactory food

Desired outcome: To have my food replaced and at least a dessert treat for the inconvenience because I live 8 to 10 miles away and you are the nearest crystals and I have to drive too far to head to not been able to eat when I got home

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11:35 am EDT
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Krystal The Manager

I went to Krystal around 10:30 Am 8-24-23

I ordered 12 Krystal’s and one lg fry… I sat at the window for about 10-15 minutes the girl even took food out front … When she came back her and a manager was doing something with money then the acting manager took my payment.. Then I waited few more minutes then the Acting manager came and asked me to pull up I asked about how much longer she said 3-4 minutes.. I waited 10 minutes or so and still no one so o locked up my car went in and the Acting Manager said the hamburgers are still on the grill.. I stated I have been waiting over 10 minutes since she pulled me up. I then asked for a refund she said just a minute and then went to do something then came and did a refund.. While I was waiting for her to come back a staff member said your Krystal’s are right there they had been sitting there.. All along the Acting manager never once apologized or anything.. I know how hard it is now a days to find staff but OMG

Desired outcome: Guess nothing really … Just need you too know

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9:33 am EDT
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Krystal unorganized

The manger babe a nasty attitude and rude I use work there but now it's not the same plus they still owe me checks I never had this problem before short handed on staff the manger firing people's for no reason then I had to work but I was driving 2 hrs away and still have stay all day and have to open sometimes so someone need to check Into it drive thru time don't need what it supposed be I knew everything I'm there

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Update by JDM1991
Aug 22, 2023 9:34 am EDT

I mean say have

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10:36 am EDT
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Krystal Need help immediately

Placed online order on July first because website said store open 24 hours. However, the store was closed & had been closed for several hours when your website ALLOWED me to place & pay $11.64 for an order. I have been filing 1-2 complaints every 5 days since incident but no one has even tried to reach me.

This is an actual theft & will bring a case for $12 since it has become an issue based on principle at this point! I will also lodge complaint with BBB- although, y’all have filed chapter 11 & May not care about it, Krystal STOLE $11.64 from me, a disabled female first responder, & they NEED to refund what they WRONGFULLY took or face legal action. Y’all should be ashamed of yourselves!

Desired outcome: Refund $11.64 IN FULL ASAP!

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Krystal In-depth Review

Overview: Krystal is a renowned company in the food industry, specializing in providing a wide range of high-quality products. With a focus on delivering unique and delicious offerings, Krystal has established itself as a leader in the market.

Website Design and User Experience: The website design of Krystal is visually appealing and user-friendly. The layout is intuitive, allowing for easy navigation and accessibility. Moreover, the website is highly responsive and compatible across different devices, ensuring a seamless user experience.

Product Range and Quality: Krystal offers an impressive variety of products that are known for their exceptional quality. The ingredients used are carefully sourced, and the production methods adhere to the highest standards. In terms of uniqueness and taste, Krystal stands out among its competitors, providing customers with an unparalleled culinary experience.

Pricing and Value for Money: Krystal's pricing strategy is reasonable, considering the value customers receive for the price paid. The affordability of their products is commendable, especially when compared to similar businesses in the industry. The combination of affordability and quality makes Krystal a great choice for customers looking for value for money.

Customer Service: Krystal's customer service team is highly responsive and helpful. They are easily accessible through multiple communication channels, ensuring that customers' queries and concerns are addressed promptly. Based on reviews and feedback, customer satisfaction levels are consistently high, reflecting the company's commitment to excellent service.

Delivery and Packaging: Krystal's delivery service is efficient and reliable. Customers can expect their orders to be delivered on time, with minimal issues. The packaging quality and presentation are also commendable, ensuring that products arrive in pristine condition. In the rare event of any issues, Krystal handles them professionally and promptly.

Social Responsibility and Sustainability: Krystal demonstrates a strong commitment to social responsibility and sustainability. The company actively engages in eco-friendly practices and initiatives, contributing to a greener future. Additionally, Krystal is involved in community and charitable activities, showcasing their dedication to making a positive impact.

Customer Reviews and Ratings: Customer reviews and ratings for Krystal are consistently positive across various platforms. Customers praise the company for its exceptional products and top-notch service. While there may be occasional negative feedback, it is outweighed by the overwhelming positive reviews. Comparatively, Krystal's ratings and reviews surpass those of its competitors.

Overall Recommendation: Krystal's key strengths lie in its wide range of high-quality products, excellent customer service, and commitment to social responsibility. Potential customers can confidently choose Krystal for a unique and satisfying culinary experience. As for improvement, ensuring consistent availability of certain products could enhance customer satisfaction further.

Conclusion: Krystal has established itself as a leader in the food industry, offering a diverse range of high-quality products. With a user-friendly website, exceptional customer service, and a strong commitment to social responsibility, Krystal is well-positioned for continued success. Customers can expect a delightful experience and great value for their money when choosing Krystal.

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Krystal contacts

Phone number

+1 (770) 351-4500

Website

krystal.com

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