Menu
Krystal Customer Service Phone, Email, Contacts

Krystal
reviews and complaints

krystal.com
krystal.com

Learn how the rating is calculated

1.2 178 Reviews 177 Complaints
Verified
The authenticity of the customer service contact information for Krystal has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Krystal reviews 178

ComplaintsBoard
P
1:40 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Krystal Experience was awful

1st thing... should have been a sign, the workers were sitting outside (Madison, GA location). No one was in the restaurant, and no one was in the drive thru. I have not been to Krystal in over a year. Decided to give it a try again. 2nd thing was had a sign at drive thru "cards only". 3rd thing was, I had cash could not pay with cash and got charged a Non Cash Adjustment. Why am I being charged to use a card when I had cash. 4th thing I ordered 2 chick sandwiches. I think they had been cooked all day and they through them back in the grease to reheat. They tasted as if the grease was old and rancid. They were so dry and hard I could not even take a second bite. I work just as hard as any one and I do not want to throw my money away in a Krystal bag.

Read full review of Krystal
Hide full review

Krystal complaints 177

ComplaintsBoard
A
8:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Krystal Employee Victoria Harris and restaurant managers sitting in the parking lot smoking marijuana

My name is Albert Wesley my complaint is on Victoria Harris and the restaurant manager on piono in Macon Georgia. Victoria Harris and the restaurant manager sits in the parking lot on there lunch break and smoke marijuana in Victoria Harris gray Honda Civic minivan everyday on their lunch break. I'm a loyal genuine customer that loves the company. But for Victoria Harris which is an employee and a restaurant manager to sit in the parking lot of your restaurant and smoke marijuana everyday on their lunch break is unprofessional and unacceptable. I'm thinking about reporting this issue to law enforcement today if this issue is not resolved by the firing of Victoria Harris and that our professional restaurant manager. I'm also prepared to go to the news and make an article in the newspaper about the manager and the employees smoking briefly in the parking lot on their lunch break

Desired outcome: I want the firing of Victoria Harris and the restaurant manager for sitting in the company parking lot smoking marijuana on their lunch break every day and I know this for a fact

Confidential Information Hidden: This section contains confidential information visible to verified Krystal representatives only. If you are affiliated with Krystal, please claim your business to access these details.

Read full review of Krystal
Hide full review
ComplaintsBoard
J
12:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Krystal's restaurant on March 27 2024 at 8:46pm 1100 smithville hwy McMinnville tn 37110. I ordered 24 Krystal's my order number was 547. I got home and me and my family sat down to eat and my child bit into a Krystal's burger and a long hair was in the burger I took the Krystal apart and it had dirt specks and hair as if it had been dropped on...

View 0 more photos
Read full review of Krystal
ComplaintsBoard
M
10:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Krystal 6 krystal burgers

I stopped at the Krystal in Philadelphia Mississippi after work tonight around 8:30pm. When I get home to eat supper I see that all and I mean all my burgers are still raw and u cooker thoroughly. I live 45 mins from Krystal or I would be takin it back to get my money back. I have included my receipt for location and price of my meal. Thank you in helping me get this resolved.

Claimed loss: Bill total was $24.14

Desired outcome: I would like my money back for a meal I was not able to eat

Confidential Information Hidden: This section contains confidential information visible to verified Krystal representatives only. If you are affiliated with Krystal, please claim your business to access these details.

Read full review of Krystal
Hide full review

Is Krystal legit?

Our verdict: Complaints Board's thorough examination reveals Krystal as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, Krystal stands out for its commitment to quality and security. Clients considering Krystal should delve into its customer service record to gauge compatibility with their expectations.

Krystal earns 91% level of Trustworthiness

Perfect Trust Endorsement: Krystal achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Krystal. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Krystal has registered the domain name for krystal.com for more than one year, which may indicate stability and longevity.

Krystal.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Krystal.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Krystal.com you are considering visiting, which is associated with Krystal, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Krystal have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Krystal website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Krystal.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Krystal has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 177 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Krystal. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
G
5:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm astounded as to what just transpired. My wife and I decided to go to Krystals. We love Krystals and go quite often. Our son worked at this very on here on the Mary Esther cutoff. Hès going to be 49 in November. Thats how long we have been patronizing this particular establishment. Thursday, February 29th in the afternoon we drove over and walked up to...

Read full review of Krystal
ComplaintsBoard
J
9:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

02/19/2024 Monday @ 3:48 pm. I stopped by Krystal located at 3875 Highway 80 West in Jackson,Ms. I ordered a 5 piece wing combo, a 10 piece wings only and a shrimp basket, what a waste of $35. My wings was extremely old, tasted like they were freezer burnt and they were friend so hard and didn't have the spicy flavor they normally have. But before that...

Read full review of Krystal
ComplaintsBoard
E
7:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Krystal Krystals

2/18/2024

9:33pm

Check:40089

order type: Drive thru

Host: Miranda

ordered a pick 5 (3 krystal cheese and 2 krystal)

they tasted and smelled like cleaner it took them 10 minutes just for them to be like that very disgusted and disappointed

Claimed loss: 9.60

Desired outcome: Please refund

Confidential Information Hidden: This section contains confidential information visible to verified Krystal representatives only. If you are affiliated with Krystal, please claim your business to access these details.

Read full review of Krystal
View 0 more photos
Hide full review
ComplaintsBoard
S
10:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On January 17, 2024 @ approximately 8:00 p.m. I stopped at Krystal on Old National hwy, college park ga. I purchased the 12 crystal special. I stop there about 2 to 3 times a month and I'm very familiar with how my food be bagged. When I got to eat I reached into my bag and all my napkins were balled up and that was very unusual. I was very upset so I...

Read full review of Krystal
ComplaintsBoard
F
11:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered online from the Krystal app to pick up my food from the location in Brandon, Ms... when I got home I noticed that not only did I have an incorrect order but I had over 20 dollars worth of food missing... I tried to contact the store for help but all I got was an automated voicemail... I went back to the app to see if I could contact someone...

View 0 more photos
Read full review of Krystal
ComplaintsBoard
B
5:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It was 8 pm I went thru drive thru I sat in line for 20 min finally got the order they was out of glazzed hole or apple turnover .. finally I ordered just a 12 pack of cheeses Krystal my kid is allergic to musted I asked please no any where near and chillies cheese fries I got home they were reg Krystal with no cheese and the Fry's was reg not chilli cheese...

Read full review of Krystal
ComplaintsBoard
O
7:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Be mindful I have everything on recording I'm very much so upset I have to speaking with so-called managers it was not giving any kind of help I even asked if I could file a complaint with them and I was referred to the website... Upon arrival I ordered two chicken sunriser combo I received two spicy patties in which my child who has allergies bit into one...

View 0 more photos
Read full review of Krystal
ComplaintsBoard
L
5:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sunday morning November the 5th at 4:00 a.m. almost breakfast time I went to Crystal's to get some food and wind up having to get their regular menu instead of the breakfast menu anyways I ordered a number five I think comes with the cheese crystals and chili cheese fries well the chili cheese fries were not even on my order they left them out I got four...

Read full review of Krystal
ComplaintsBoard
G
5:18 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our senior group goes to the Krystal in Cumming Ga daily for breakfast. For several days it has been cold in there. This morning (11-1-2023) it was 52 degrees. We looked at the thermostat and it was set on 70 and Auto. The temp in the ofc showed 60 (becasue the door to the ofc was closed and the ofc equip was in there). The District Mgr, Penny said she ha...

Read full review of Krystal
ComplaintsBoard
M
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Krystal Unpleasant customer service experience

On Tuesday September 26, 2023 I sent in a complaint regarding a Unpleasant

Experience I received from a Krystal Location in Morrow Georgia. Restaurant Code ATL031. To date, I have not received any feedback even though the email I received stated the following "Thank you for contacting us. We will get in touch with you shortly. Please allow up to 72 hours for a response.

I therefore, plan not to return to this location, even though it is in my neighborhood and will tell any and all who will listen to do the same.

Lori Mattiro

Read full review of Krystal
Hide full review
ComplaintsBoard
D
10:56 pm EDT

Krystal Blonde lady at the window changed my order

It is 10:49 pm On [protected] and i went to the Krystals on Lexington rd in Athens ga. i ordered the number 4 with chili chesses fries and chesses Krystals and a fruit punch Icee. i got the Icee and a number 5 chicken Kyrstal's, i don't eat chicken. She had no right to change my order. i would like my money back and her to be removed from the store, better yet i wont order from there again. I placed the bag of food in the fridge to return it in the morning to a manager.

Desired outcome: The blonde woman needs to be removed from her job

Read full review of Krystal
Hide full review
ComplaintsBoard
S
3:53 am EDT

Krystal Order accuracy, employee engagement and order quality

My husband placed two separate orders but only received one order and it was incorrect so he returned to the store to pick up the second order and to have the orders remade because they were cold. The employee argued that he had given both orders to him then proceeded to call my husband a liar we both have worked in the restaurant industry I was a manager for 15 years and understand how difficult it can be to work in a restaurant and usually would never complain I even tried calling the restaurant to let them know he was returning for the second order but they never answered I did leave a message. I would love a call from an area manager to resolve this issue please. Thank you

Desired outcome: Would love to speak to a area manager so we can resolve the issue without the need to blame or blast an employee in a negative review for one instance. My number is [protected] Sandra Arrowsmith

Read full review of Krystal
Hide full review
ComplaintsBoard
S
7:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When my partner and I ordered our food, on August 28th we ordered half of the krystals hamburger and the other half cheeseburger without mustard when we opened our food when we got home only 6 was the hamburger and the rest was cheeseburger with mustard and when I called them to complain they answered then hung up I was not pleased with the service.

Read full review of Krystal
ComplaintsBoard
J
9:54 am EDT

Krystal Terrible prepared product

This morning I went to the drive thru on Germantown Parkway in Germantown TN. I ordered a pick 5, which were 4 Krystals w/cheese and a fry with a cup of water. Once I got to the window, the cashier received my payment. After 2 to 3 minutes she advised it will be another 2 minutes before receiving my order. Once I got my order and made it the the kids bus stop, I take a bite. It taste like pure salt! I tried calling the location 11 x's. No one answered. I then proceeded to ride 12 back to the location for a remake. I notified the cashier of the issue. She said they will remake my order with no salt. Well, of course when I took another bite, salt! I really would like my money back. I don't go to that area often and gas cost! This was a major inconvenience for me and I'm very disappointed because I love and have my mouth set for those Krystals.

Desired outcome: Refund

Read full review of Krystal
View 0 more photos
Hide full review
ComplaintsBoard
J
11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Krystal in Tuscaloosa is so nasty manger have a nasty attitude and it nasty and dirty they dont clean it up properly stuff everywhere and all over the place everything don't work in there time be hi and be having to many complaints on them be telling people's that the system down be giving wrong food out and be pulling cars for small stuff and the truck...

Read full review of Krystal
ComplaintsBoard
J
10:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Krystal Order not correct in food quality extremely poor

the date was August 24th 2023.I went to your location and hueytown Alabama between 3:45 and 3:55 I was in a red Mazda CX-5 I came through the drive-thru I got your pick 5 I had a chili pup fries three cheese crystals no onions and Mayo I received a dark old looking fry the chili peppers decent the three cheese crystals had extra onions no mayo. I really feel like I was rushed the line was none so I don't feel like I should have gotten anything old that they wouldn't sell anyone and it's really frustrating that you have to travel that far to just get to Krystal's and then to get some unsatisfactory food

Desired outcome: To have my food replaced and at least a dessert treat for the inconvenience because I live 8 to 10 miles away and you are the nearest crystals and I have to drive too far to head to not been able to eat when I got home

Read full review of Krystal
Hide full review
ComplaintsBoard
C
11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Krystal around 10:30 Am 8-24-23 I ordered 12 Krystal’s and one lg fry… I sat at the window for about 10-15 minutes the girl even took food out front … When she came back her and a manager was doing something with money then the acting manager took my payment.. Then I waited few more minutes then the Acting manager came and asked me to pull up I...

Read full review of Krystal

Overview of Krystal complaint handling

Krystal reviews first appeared on Complaints Board on Jan 31, 2008. The latest review Employee Victoria Harris and restaurant managers sitting in the parking lot smoking marijuana was posted on Apr 2, 2024. The latest complaint Charged for items not order was resolved on Apr 20, 2022. Krystal has an average consumer rating of 1 stars from 178 reviews. Krystal has resolved 7 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.2
1 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Krystal contacts

  2. Krystal phone numbers
    +1 (770) 351-4500
    +1 (770) 351-4500
    Click up if you have successfully reached Krystal by calling +1 (770) 351-4500 phone number 0 0 users reported that they have successfully reached Krystal by calling +1 (770) 351-4500 phone number Click up if you have UNsuccessfully reached Krystal by calling +1 (770) 351-4500 phone number 0 0 users reported that they have UNsuccessfully reached Krystal by calling +1 (770) 351-4500 phone number
  3. Krystal emails
  4. Krystal address
    1455 Lincoln Pkwy, Ste 600, Atlanta, Georgia, 30346, United States
  5. Krystal social media
Krystal Category
Krystal is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.