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Krystal reviews first appeared on Complaints Board on Jan 31, 2008. The latest review Customer service and employee protocol was posted on Apr 9, 2021. The latest complaint Food was resolved on Oct 07, 2011. Krystal has an average consumer rating of 2 stars from 30 reviews. Krystal has resolved 6 complaints.

Krystal Customer Service Contacts

1455 Lincoln Pkwy, Ste 600
Atlanta, Georgia
United States - 30346

Krystal Complaints & Reviews

Apr 09, 2021

Krystal — Customer service and employee protocol

Two male employees were using loud profanity profusely this morning, 9April21, 9 a. m. The male chef...

KrystalDrive through taking so long

There should be any reason that the drive through taking forever to get food. 5 to 10 minutes is ok but anything pass that is ridiculous. Do better on training them for a better service specially at this Krystal Jax019/ Merrill.. I wasn't gonna complain until I walk in and got my food the girl you was taking our food was rude when I ask what's wrong with the drive through.

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    Mar 27, 2021

    Krystal — Chiks

    I see you guys want to lose money over processed Krystal chiks instead of leaving the sandwich alone you...

    KrystalAlways seem to be not online or experiencing problems

    the Krystal located in griffin georgia seems to be closed to customers more than there open to them.i stopped in this morning around 8am I wS told they were not online but I think that was there way to get rid of customers because an 18 wheeler food service was making a delivery.what? They can do 2 things at a time.this isn't the first time or the second.next complaint when you order a scrambler the cup is on half full even with all the ingredients.i think this one needs renovation and new staff and ace another one on 1941 up by the other food chains.i think one would do very good there...

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      Mar 21, 2021

      Krystal — Service was terrible

      I had to order my food and sat in the drive thru for twenty minutes waiting to get my order and two other...

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      Mar 10, 2021

      Krystal — Slow service cold food

      3-10-21 stopped at Krystal 1717 Charlotte pike Nashville TN 37203 Got in line and took 30 minutes to get to...

      Mar 03, 2021

      Krystal — Cheeseburgers and fries

      I went thru the drive thru at 12:08 a.m. ordered 12 krystal cheeseburgers a lg. Fry. The burgers was barely...

      Mar 03, 2021

      Krystal — Food service

      I ordered food at krystal and was not given a receipt and was also not given my full order. After trying to...

      Jan 01, 2021

      Krystal — One of your shift leaders

      My name is louise speer, me and my family was visiting Nashville tn for the holidays, and my husband wanted...

      KrystalPrice and service

      Tried to call 3 times, they finely answered and just laid the phone down and would not talk to me, I could here them talking in the back ground. I needed to place a to go order. I looked online and found that a box of 24 cheese krystals cost 19.99. When I got to the store the manager charged me 22.99 ea. I bought 2. I told her that is not what it said on your website and I showed her a photo I took of the screen. She asked if I want them or not. So I had to wait for 25 mins because I could not phone that order in. While waiting I seen a young very large black girl scratching her head with both hands and all of her fingers. No gloves and did not wash her hands. This happened 3 times. She also was on her phone the entire time I sat there. The managers name is betsy. I want my money back, who do I need to call and give my info too? Danny denson [protected]

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        KrystalCold chili cheese pups upside down

        I ordered six Crystal chicks two chili cheese pups and a Sprite they got my order wrong tried to charge me $31 got my order fixed got home the chili cheese pups look like they've been through a rodeo and so slow and accuse me of changing my order and was very rude about it this Brianna should be working in the back and not at the window

        Cold chili cheese pups upside down
        Cold chili cheese pups upside down

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          Dec 05, 2020

          Krystal — All the food was cold and no crackers for chili staff had me hold at drive thru while they smoked out side

          Poor food quality it was all cold burgers and chili no crackers staff outside smoking had me wait to order at drive thru

          Nov 15, 2020

          Krystal — Drive thru & customer service

          The Krystal at 3562 Highway 138 Stockbridge, Ga. 32081.. First off Pulled up to Drive thru sat. foe about 5...

          Jul 10, 2020

          Krystal — Customer service

          I came through the drive thru and the general manager was running around the lobby and near the register...

          Mar 15, 2020

          Krystal — Customer service

          Date: 03/15/2020 Host: 3 Drive In 30053 Authorization: 000232 I arrived at 10:53 a.m., I waited for about...

          Mar 11, 2020

          Krystal — Service

          On Sunday 3/3/20 around 7 pm, my family and visited the Krystals drive thru lawrenceville hwy in Decatur...

          Mar 05, 2020

          Krystal — Drive thru service

          The receipt says the cashier name was Morrissa and the host name was Katelyn This is my 5TH time going to...

          Feb 11, 2020

          Krystal — Customer sales/service

          02/11/20 same experience as last week, went in there on referenced date at 11:45AM, waited 10 minutes to...

          Dec 20, 2019

          Krystal — Hiring process

          I don't know if I'm at the right place but I have worked for krystals three different times my bo...

          Dec 14, 2019

          Krystal — Manager stated the krystal location was closed

          I recently visited the krystal on Norman bridge road in Montgomery Alabama. At 5:45am I drove up to the drive...

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