Amazon
Reviews and Complaints

Something is wrong with my disbursed of funds. I was supposed to get paid almost a month ago and still nothing. Amazon keeps pushing the disbursement date back. A seller should not wait a month for Amazon to release funds. The representatives I talk with on the telephone are completely clueless. I end up waiting on hold for a good 20 minutes and they never resolve the problem. Can someone look into my Amazon account and explain why Amazon has not released my money yet? My account is... [protected]@yahoo.com...

I ordered above items from you Saturday 13th January for my grandson, they should have been delivered within 48 hrs, not counting the weekend it is now 5 days, my money has been taken via pay pal so could I have refund please. I didn't get a receipt from you as I usually do when ordering goods, I don't know what else to put, I feel I have let my grandson down, could you resolve this quickly please, I await your reply, hopefully today

Wendy Eastell

Amazon customer care number india [protected]... Late delivery, tempered package
I ordered a moto 4g plus 32gb mobile from amazon india, order number is [protected], delivery was advertised within the same day, but on booking I was shocked to see it showing as between 10th june to 13th june. When the courier came to deliver I found the seal open, anyone could have seen it. I refused the delivery.

If this is the way amazon behaves than I am not surprised that its facing tough competition from flipkart, who deliver as per the promise they make.

I purchased a stove off Amazon that was supposed to arrive on Dec 27 and it was going to come in from Mississauga and surprisingly it came in 1 or 2 days late and i wanted to know if you guys can update the tracking NO. as delivered. And if you guys can inform Amazon Canada about this issue.

I regularly check my mail and it am sure it came in late, which it should not have.

Also, another issue I am having is I am supposed to receive 3 items from China with the track NO. RM939694339CN. I could not get a status on the website and seller told me to contact you guys and I have tried calling Canada Post Service twice and was on hold for over 2 hours. If you can, can you please find out where these items are. I know it has arrived in Canada, but do not know where it is.

Please Help Me Out. Thanks

It's been over a month now, and i have still not received my item. The order number is NF2017120807185115342. The tracking number says it's been delivered. But nothing has come in to my postal box. If you can check from your end, and see if you can locate it, it would be helpful. If this doesn't work, could i have a refund. I would appreciate your time in this matter.

Thank You Raymond Martinez
01-03-2018
Phone [protected]

I would have given this saw a 4 if it had not been for the seller's fulfillment mistakes and the Amazon A to Z Guarantee Program policies. I purchase a refurbished saw for $128 ($140 w/ shipping); which is $60 less than I could a new one. VIPOUTLET was the seller. VIPOUTLET in their description said the saw had been inspected and was "Grade A, like new". The saw they sent me was missing the Quick Stand (worth $75), Rip Fence (worth $37) and anti kickback plate. Not sure if this was intentional or due to incompetence; highly unlikely these items were stolen out of the box. More likely the seller needed the parts for another customer.
I told VIPOUTLET I wanted to keep the saw and asked they offer a partial refund to cover the expense of buying replacements. Eventually after 1 hour with them on the phone they offered $64 which I could not expect. VIPOUTLET said to return the saw for refund which I refused because I needed it for a deck renovation. Long story short I've cancelled Prime--A to Z Guarantee program said I had to return the saw, else they would cancel my claim against the seller. I believe now that the A to Z Guarantee program supports the seller (first priority) and not the consumer. Why else did they say return the saw after I told them I did not want to return the $140 saw. I bought a new one from Home Depot for $199. Notice the Amazon return boxes in the background of the picture, smiling at sellers failure and after dumping on me. Saws, foreground, are from my Home Depot purchases, they do work!

I just placed an order to Amazon and I was using rewards points for part of my purchase. The amount I was trying to use was $46.54. One of the items in my list had an incentive to delay receipt and I would be credited $10 for Amazon Market or something like that and the rewards points dropped down to $28.54! So they were trying to use $18 of my rewards points (these are reward points from a credit card - I don't use airline miles rewards, etc.) to "give" me $10 to spend on their site! I didn't read all the legal mumbo jumbo, so I'm sure it's in there to be "legal" but don't be deceived! They were trying to steal from me!

Package was left near the side of the road instead of bringing it to our house. The delivery info online the driver submitted stated it was left on an outside porch. This is an ABSOLUTE LIE! My husband just happened to see our package leaning against a tree next to the road where the driveway comes in. Our driveway is long and winds back into the woods. We have never had a package dropped off at the side of the road in this manner.

March 2017 order ![protected] $389 Kenmore Elite Canister Vacuum was delivered by 3/16 and used until 5/3 when I left the state for our summer home. We returned 10/7. I used the vacuum until Friday last week when it broke. The electric connection between the hose and the part that goes into the canister came apart. It was gooey inside and the gasket was old and loose. Having used this about once a week for four months in a new home and now finding it completely useless leads me to believe it was defective or rebuilt or not new certainly from the start, so the advertising I believe is false from this seller.
Amazon is not standing up for me. Holiday Deals offered me $50 which does not cover the cost of a new hose never MIND the electric connection piece that is broken.
I think Amazon should not use third party sellers unless they KNOW that the seller is reputable and will honor the product for defects.
I am receiving no satisfaction from this third party seller which makes me very unlikely to ever buy from Amazon third party sellers in the future. I am out $389 for a machine that is useless and feel like a VICTIM of Amazon.
Amazon was unable to provide me with a location for Holiday Deals. I received only email from them with a refusal to refund my money or replace the item or provide a return ticket - no returns allowed.

Order # [protected]

I have been home all day awaiting a delivery. Amazon has ALWAYS delivered when they said they would but today? NO package left in the back of my apt building and NO attempts to call me. Supposedly they didnt want to just leave it without someone accepting the package SO why didn't they call so that I could accept it?! NOW the package will be rerouted until tomorrow for delivery? That's bs. NOW you have to circle back in whoever's route to keep making the attempted delivery day after day Mon - Fri until I get home from work? That's bs. Very disappointing!

Liz Baker
[protected]

Amazon Logistics is terrible. 3 attempted deliveries and your order is returned back to Amazon and you're refunded. They attempted delivery to a business address 3x in 3 days after business hours including on a Sunday when many businesses are closed despite my efforts at speaking with 3 Amazon Logistics Customer Service Representatives and a Manager to tell them to only attempt delivery within proper business hours; my requests fell on deaf ears because for some strange reason the only way you can communicate with your 3rd party delivery vendor partners is through email and not phone call? Consequently, my newborn niece and 4 year old nephew were not able to receive their gifts in time and made me look rather terrible and humiliated. The order fell off my credit card account / was never charged and the items were not delivered. I will never shop at Amazon again and will be sure to share this experience with all of social media and family and friends.

I placed an order and was given a delivery date when the items were to arrive. Called customer service because I never received tracking information on the package because the expected delivery date was three days out.. They explained to me my order was pending fulfillment? I was confused because I had not been notified of any changes or problems to my order by amazon. So, I was expecting my order to arrive normally. I called customer service and got different answers from several different reps and still wasn't resolved. Had my debit and credit cards reprocessed and still did not get a confirmation about orders being fulfilled. So, I was then told one of the orders I placed was actually not in stock with the third party vendor and I had to wait until it became available? I'm like it was in stock when I purchased it and why was I not notified and why is it still saying the item will be delivered in three days if it is not available? This site is horrible and I usually order from here but they will no longer be getting any of my business anymore.

I ordered a case of gravy mix there is 8 bags to a case I got one bag I paid $47.31 for the case and they are giving a run around I have called 4 times and the same story they will contact me in 2 days I got nothing all I want is my money back or the rest of the product I ordered I get a new person on the phone and tell me the same story and they will not give me the phone number of the company that sent it to me I told them I ordered from Amazon and they should be responsible for it and they said I should get a email from April store and I did and they did nothing about the order this started on 11/02/17 and now it 11/22/17 how long should I wait

Received package in the mail and it was so damanged that I need you to replace the item, I'm going to try and include photos of how the item was delivered. This item needs to be replaced, my address is Saundra Abbott, 1042 South Sunstream Lane, Anaheim, California 92808. I'm not going to spend my money returning an item where the value is under $10.00!

Amazon courier service is really cheating

And it waste do business in madurai..

Today they cancelled all of below order more than 27 order they cancelled all of my order... Pls take serious actions... If not amazon will not continue business in madurai.. Amazon madurai courier service if find any order bulk they cancel all of the order...

It is against amazon policy and against consumers.. We are consumers.. You are not support consumers

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If problem is not solved I am going to buy products from some other website..

More than 100+ order I have placed all of order is on the way... I am going to place all of the order is some other website.. Because

All of them they will cancel and send back to amazon, I am 100% sure. Because last 7 days they do same things cancel all of bulk order. Pls take action serious and fast..

Or due to amazon local courier server, amazon get loss...

Come on, Amazon, it's such a big company with the slowest shipping and delivery.
The items I ordered were in stock before and after, I see no reason not to ship my order. I have been waiting for one month and the items are still in their warehouse. The customer service knows nothing, they transfer me from one department to another one, as if someone knows what's going on. What's the point of this stupid runaround?
I really don't understand it.

I paid $686.69 for a wood chipper. Tracking shows it was shipped 9/26. Never received. Requested info from shipper. This is response I received:

[protected]@hd.cevalogistics.com
5:33 AM (14 hours ago)

to me
Hello Lilliam, 

We do not show this item in our system. Please contact Amazon for further assistance.

Kind regards,
Dennis Irabor

CEVA Home Delivery Service Center-HDSC

CEVA Logistics / www.homedelivery.cevalogistics.com
T [protected] / [protected]@hd.cevalogistics.com
From:
Date: Thursday, October 12, 2017, 7:12:26 PM
To:
Subject: Home Delivery - Contact Us - Amazon [Case: ebOoYo, TKT: YoNYZh]

Inquiry Type: Tracking my Shipment
Retailer: Amazon
Tracking Number: Tracking ID AZN0023219

Where do your calls go for c.s? They never speak my English and very, very hard to understand them and frustrating trying to get things understood. Why are these calls going to another country - what is wrong with calls going to the united states where people might be able to understand the c.s. person. Horrible experience. I will just eat the cost of the return.

Hi.

I was in contact with customer support yesterday 24/09/17 on instant chat regarding a couple of technical questions I had regarding my firestick. Customer support did not seem to understand what I was asking . They could not put me in contact with someone technical who understood the questions. I was told that I would receive and email to answer my questions. This was never received. I understand that the person I was dealing with on the instant chat may have not been technical or had knowledge of my specific query. I ask that you please direct my question to someone in the support team that can answer.
thank you

my questions

1. why is the firestick transmitting its own SSID ( Direct-4U-FireTVxxx) ?
I presume it is for the remote although customer support told me that the remote uses bluetooth.

2. How can I change the channel the Firestick transmits its SSID on as it is interfering with my wifi router?
The Firestick always seems to transmit on the same channel as my router. so changing the router channel doesnt help.
Wireless best practice is to separate WIFI transmitters onto separate channels usually 1, 6 and 11 on the 2.4Ghz band.

Checking transactions that one of my bank cards and notice $7.99 charge for Amazon Digital Services I have no idea what that is for because I do get things from Amazon but I had done if they don't have Digital Services that I know of. I I'm not aware of any services or products that I have got from this email or site of Amazon I've never even heard of this site of ramazan I've always gone to just amazon.com and this is ridiculous I have a set income and I have my money dollar by Dollar set for certain things that 7.99 came out of the card with the $125 payment for my daughter's monthly, alotted amount for her orthodontist bill, ONLY!