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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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Newest AliExpress reviews & complaints

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6:23 am EST

AliExpress invalid postal code

So, I had an item ship from Pos Malaysia, and before I know it, it was shipped to the wrong address. Pos Malaysia do not have any kind of way to know if the postal code is correct or not, in comparison to FedEx, who verify the postal code before they send out the product. I am waiting for over a month for my item to arrive, and I still have no idea where it is.

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8:39 am EST

AliExpress don't order!

Don’t order from AliExpress! There’s like no chance your order will go through good. I placed an order on the site on September 27th. Well, today is already December 11th and I did not yet received my order. My order was shipped out, but they could not find my address and because of that my package was sent back. So, I emailed the seller back in October. They said that it's not a problem and they'll send my order again. But, I didn't receive any shipping notification from them. Three weeks later I messaged again and they told that my package was lost, but they are fine with sending me my order for the third time. In November I asked for a refund, and they said „Okay, no problem”. It has now been 3 months since the order was placed and I have received no package and no refund. I knew I should not trust them. Now I understand it was strange they were ready to send me new items three times and give a refund. This is not my fault, I never received my items! I will never again order something from AliExpress! I will continue to write them messages and I hope I will get my money back.

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2:51 am EST

AliExpress 2015 new platform sandals summer cut-outs shoes with glitter women beach flat wedge patch flip flops lady slippers

i purchased the product the dispute also been closed and i don't get any reply from seller, she said that sh"ll refund my amount its more than 2 month. i don't get any reply nor refund Order ID: [protected] Store name: ZheJiang BBS Store even i open the store site and mailed the seller even though i didn't got any response

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4:33 am EST

AliExpress kids dress

I purchased the Tutu dress (2-7 Yrs) from AliExpress from the supplier : http://www.aliexpress.com/store/423260 on 5th May 2015. I haven't received the product in 2 months time at India. I asked the supplier about it. They asked me to wait, giving assurance that it will come. When I haven't received the product after 4 months, I communicated with AliExpress. They can only send messages/ reminder messages to the supplier about refund. They don't have any control over their supplier, once the protection period is over. This is very disgusting. One can not escalate the issue, to get refund. AliExpress can not adjust the amount against future purchases also. AliExpress got their commission against the order, so why will they worry? They let the customer suffer. Supplier doesn't respond to pay the refund or send new product. Aliexpress has no control to ask the supplier to refund the customer. So please be careful in doing on-line transaction on Aliexpress. Please open the dispute, if you don't receive the product in protection period. Thanks.

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6:02 am EST

AliExpress jacket

I ordered a jacket. They took my money, then kept holding the order, and taunting me. I ordered it from another person who took my money and did the same thing. I think they sent everyone else their orders because they started to run out. They still have my money but won't send my jacket. It is mean.

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clarao
, US
Nov 06, 2015 6:38 am EST

I also ordered a winter jacket on 24/9/2015. it said will be delivered 15-45 days but till now hasn't arrived yet. ! From the beginning I already feel suspicious with this website but I was lured by the discount price and pictures. Having just read all the reviews, I am freaking scared that I would be the next victim.

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8:44 am EST
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AliExpress my complain is about not receiving of my order in given date, loss of time and not refunding issues

Hello, my order id: [protected], company is : low price watch wholesale, order date: 2015-09-14. and seller name is : andy won. I ordered my watch and were waiting for given time range but seller is lied my each time that the product is in transit and at the end I undersdood that it is fake info and fake seller.in fact I lost around 60 days that of course it was favor of seller because they preserved my money for 2 month. imagine how many people paid to him and he can put this money to bank and earn a lot of money within short period of time. that is why this seller and any other seller like andy won should e kicked of from aliexpress because it impacts to reliability of aliexpress. and refunding issues to be completed definetaly in favor of customers with componsetaion of course. please investigate my concern and reply me with regards of my refunding issue. best regards, adil abbasov, the aliexpress customer.

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4:07 am EDT

AliExpress mens shirts (approx 5 $)

[protected] thats my order number of product...my product still in kolkatta custom and i m reside at delhi India...and website shows order completion...but i m not receive anything...i did open despute to full refund..but he says in chatting session there is a claws that if our aliexpress failed to initialize to deliver or any other policy..we are not able to refund ur money...so what can i do...plz help anyone...

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3:38 am EDT

AliExpress rc quadcopter

Ali express cheats big time hi, I bought an item from nantang shopping mall through aliexpress.. the item I received was a lower model than ordered and advertised... the cheats in aliexpress dispute resolution team took suppliers side even when the supplier cheated... avoid aliexpress & their other group companies as these are unethical, fraudulant and you will have no legal recourse as you will be buying from abroad...

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11:25 am EDT

AliExpress canning seller with bad protection

Order no: [protected] dispute case: [protected] I bought a htc one x at&t with lcd digitizer with frame to exchange my broken handphone screen. 1) wrong item sent and not fit to my smartphone 2) title said htc at&t screen replacement but seller argue that I should check the photo shown as well. I explained that if I did not open last minute, how could I know the photo is difference 3) seller said she need to receive and check the condition. if ok, only she will refund. I spend money and send to phone repair shop, they told me that the aliexpress product either not fit to my phone or broken before she sent to me 4) although this is seller mistake, seller insisted me to spend my owned cost and return the them. 5) I tried to buy thing from aliexpress. I found I was cheated and bought the thing that I did not even want at all! months has passed! seller promised to refund money from day 1 until now, I still could not receive my money yet! I put it into aliexpress escalate dispute. again, after more than 1 month, my problem still could not be solved! bad experience!

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6:00 am EDT

AliExpress no refund as well as aliexpress stopped contacting facility and seller not responding

Order number: [protected]. order time & date: 10:36 jul. 02 2014 online store name: hongkong td mobile wholesale thorugh sitename: aliexpress.com order amount: $ 262.49 its been more than a year but till my refund not issued yet. I requested, complained, emailed, messgaged many times to aliexpress as well seller (hongkong td mobile wholesale) victor dong but no use. seller promised that refund will be done through aliexpress but when I contacted aliexpress customer service executives they infomed that will be done through seller. I contacted many times seller as well but he is not responding and also aliexpress also not responding. aliexpress stopped the facilities of online chat and also unable to send emails. please let me know how can get my refund. thanks kishore

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8:20 pm EDT

AliExpress lenovo s60

I was informed that it worked on 4g, they lied, I started a dispute with evidence proving my claim against the eternal team, who changes there name everytime they rip enough people off, of course aliexpress sided with them because they are partners in ripping people off, I had pics, att 4g sim cards and plenty of proof, if you deal with aliexpress, you will get ripped off, my email is [protected]@gmail.com, and my name is John mohler

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3:59 am EDT
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AliExpress repair ad return

The problem started when i use one of the car charger that i bought from e-chuang technology co., ltd, it damaged my sjcam sj4000, the car charger is responsible caused the damaged of my camera, i sent it back to shenzhen delightbuy electronics co ltd for test and repair together with the car charger, and they repair it but refuse to return the camera by ups as requested, e-chuang technology co., ltd should pay for the return by ups, i already pay twice for the shipping first by dhl express mail and second time by register mail back to delightbuy for the repair, mr. Bill wu never confirm if the car charger is responsible for the damage of the sj4000, but he ask me to pay an additional us$ 6.00 if i want a new car charger from delightbuy, aliexpress.com should cover the return cost, not me, i don't to wait another 40 to 60 days to return by standard shipping, that would take two months for the camera to reach me or an alternative delightbuy give me a full refund because it is still under the guarantee mr. Bill wu said no to my every request, in fact it is within a month when the damaged occurred, now shenzhen delightbuy electronics co ltd and help center ignore me complete
If anyone want to buy from aliexpress.com think twice, because you'll run into problem of cooperation with the after sale service from the seller

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9:23 pm EDT

AliExpress order

I placed an order, money was debited from my account and I did not receive my order. I cannot access the website and there is no number to contact anyone. Horrible experience

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1:13 am EDT

AliExpress shops have no stock

Fraud and cheating by AliExpress, their fraudulent Chinese online shops, but also Alipay!
AliExpress is really the greatest cheating website on earth, all due to the allowance of fraudulent online shops.
And… the order number which is ‘out of stock’, in fact not existing, remain published in AliExpress, even if I did mention this to be fraudulent advertising.
We are cured and will no longer trust AliExpress, nor any of your advertisers, because it is FRAUDE OF THE PUREST CLASS!
Due to your fraudulent web pages I loose not only the banking transfer to the AliExpress account, fees USD 40.- but also a USD 15.- fee charged by AliPay to refund and not primarily listed on their website.
It seems he AliExpress founder Jack Ma became one of the richest persons of China… as I experience by corruption!

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8:18 pm EDT

AliExpress purposely delaying refund

I have been ordering from Aliexpress for several years. Around 20 per cent of the goods purchased are either incorrect, faulty or don’t arrive at all. That’s a huge number and unacceptable.

However, I accepted this due to their refund policy and low value of goods ordered. Unfortunately, this refund policy does not always work to my advantage. Most recently, I bought an item where the seller guaranteed delivery within 39 days or a refund. When the item did not arrive, I asked the seller for a refund. As usual, the seller grovelled and wanted me to wait longer and eventually refused. The seller lied, saying that the item was held up at Customs when it wasn’t. Even if this were so, the 39 days had long passed and I went and purchased the item elsewhere.

Now, here’s the part where Aliexpress customer service fails miserably. After waiting 9 days for Aliexpress to refund the money, the seller made me an 'offer' to wait even longer. This ‘offer’ extended the time for a refund by another nine days. If I have already declared that I did not get the item, why then do I again have to go through this bizarre and useless 'offer and counter offer' nonsense. Aliexpress’ representatives obviously don’t understand English or the concept of a 'guarantee' and how a refund works. This so-called guarantee, that I get a refund if the item does not arrive after 39 days, is unenforceable and a scam. It’s been close to 50 days and I have no goods and no money. If the seller cannot prove that I received the item, then I should get a refund within a reasonable amount of time, let’s say 72 hours and not 9 plus 9 plus more days.

If the goods don’t arrive after 39 days, I expect an immediate refund and not delays to hang onto my money for as long as possible. This is fraud. This is a scam. Either they honour the guarantee or they don't. Obviously they don't. There have been cases where no money was refunded at all.

Also, Aliexpress have no customer service contact. They avoid all contact and abscond from their obligations. I have no way of telling them that I am unhappy with their biased approach except by posting public messages. The longer they hang onto my money, the more interest they earn.

Ordering from Aliexpress is like playing lotto. Sometimes you get the goods and sometimes you don’t. There’s no quality control and the buyer is left on his own. There is no warranty and the goods often turn out to be faulty, fake or substandard after the so-called protection period has ended. And no one gives a hoot.

Finally, more and more Aliexpress sellers are using WS-shipping. To date, I have only received one out of nine items sent by this freight forwarder. Why doesn’t Aliexpress ban such shipping companies? There’s obviously something fishy here. You need to consider whether Aliexpress's 20 per cent failure rate is acceptable. I don’t think it is and I have been using eBay more and more as they have a better and quicker dispute resolution system. Whether I will eventually get my refund for this item remains a mystery. I have in the past used Alibaba (the same company) and got my money back via a credit card dispute. Wasting my time like this is unacceptable. Aliexpress will need to be regulated now that they are listed on the stock exchange. The sooner Jack Ma realises this, the sooner he can improve his company and give 100 per cent good service and not 20 per cent of apathy. Currently, he actively supports fraud by allowing sellers to openly sell fake goods. The goods are incorrectly described and have wrong images, depicting other goods. There’s no quality control.

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8:47 am EDT

AliExpress eyeshadow palette

I hope you were asking for my address and not theirs. On November 19th 2014 I ordered a eyeshadow palette from ali express, the person I always contacted was Chaise Chen. Every time I emailed him about my order he would say, "it's coming but it will take awhile because it's being shipped from china, and the shipping method we use is 'We Do' because it's cheaper.He always said I will add on more 'buyer protection' so it won't expire. I emailed him so many times about my order and his response was, "I've contacted post office and they say it's on it's way", they also said, "it could be stuck in customs". I called my post office here in the states and they said, "that tracking number is not a valid number". I got an email from him on [protected] telling me the buyer guarantee had expired, he could no longer use it. He also pushed the button that said "received item". I tried emailing him back but he wouldn't answer. Oh yes, he also said to me, "please don't file a dispute, we don't want that on our record, and you could also get in trouble". I could never understand why he just didn't mail me another eyeshadow palette, after that much time had gone buy most sellers would try and make it right. I feel like I'm not responsible for this I no nothing about the shipping methods in china, don't think I didn't try and find out, always hit some road block. About a year ago I had dealings with this company and closed my account with them because the seller was extremely rude, but I thought oh well, I'll give them another try. Thank you, Lorraine Liles

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10:48 pm EDT
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AliExpress dishonest practice have not received money

I placed an order with Ali Express on March 8th for a custom made wig. I was told it would take a week to make. After I paid the paypal invoice, I emailed the company and corresponded with Grace. Grace denied that her company ever received payment. I immediately emailed her a copy of my receipt, and she stated that they were going to began making the wig. On March the 11th, she emailed me and stated that it would be 3 more days before it was completed. Needless to say, after that she stopped responding to my emails unless I would send an angry email. She has lied to me for weeks stating that the wig was still being worked on. She would ignore my emails constantly. Finally tonight after I stated that I needed answers, she sent me an email stating that my money has been refunded? I have not yet received a refund, and she made me wait for weeks only to not produce a product I paid for and waited for. Please investigate this company for dishonest business practices. I am also going to file a complaint with Paypal.

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12:40 pm EST

AliExpress fraud - 100 percent cowhide leather boots

These SCAMMERS are selling counterfeit goods. Misrepresenting their advertisement to lure consumers into buying junk merchandise. I bought a boots from them that were advertised as 100 percent genuine Cowhide leather and was send 100 percent pleather boots. The company and sellers are jointly running fraud scams on the consumer and refuse to take back their products. Aliexpress.com does not honor their buyer protection and mediation is a joke. Even after the seller admitted to sending me pleather boots the company still released my funds to the seller. Other scams they are involved with is providing consumers with fake tracking numbers.

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1:35 pm EST

AliExpress dishonesty

Aliexpress won't provide a place for you file a complaint after purchase confirmation.
I believe shenzhen visson technology co., ltd. as the listed vendor (the listed store is shenzhen vsmart technology co., ltd.) is conducting a dishonest and unethical business practice and is cheating on its customers.
I ordered the following product (xbmc) on dec. 11, 2014 and received on jan. 6, 2015 through www.aliexpress.com. order number is [protected]. the product is sold by shenzhen visson technology co., ltd. as the listed vendor and the listed store is shenzhen vsmart technology co., ltd. (store no.223881) the problems I have are
A) the memory size is a total of 3gb nand flash memory out of 8gb which is not matched with the description (see the image of product description); and
B) the device is not fully loaded as described on its website (see the link below). I have to install a number of the basic programs for online tv shows myself.
Here is the description of the product I purchased: http://www.aliexpress.com/snapshot/6402673203.html?orderid=65048285511393

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8:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AliExpress did not receive order, paid by credit card.

Order several items from Aliexpress. 3 pairs of boots, 2 pairs rain boots, 2 tee shirts, 2 pair socks, 1 purse. Total cost $297.00.
Sellers shipped order to wrong country. I live in the United States and items were shipped tp Israel. Contacted company and sellers to advise of error and correct.Opened a dispute as they suggest. Conclusion : Aliexpress stated "it was my mistake, not theirs and no refund would be issued." No items and no refund.
My credit card was charge $297.00 for items. Never received them.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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waesztdfg
, US
Nov 20, 2018 4:11 am EST

Aliexpress / Alipay do not respond to queries concerning Problems with an order.

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Dushyant Singh
, US
Nov 19, 2018 11:32 am EST

Sir/Madam
An amount of Rs. 572.55 is deducted on my account for some purchase from Aliexpree at about 7:52PM on 10th Nov 2018. But no such transaction made by me.

Can you please verify and provide the details for what order it has been deducted.

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eodiver
Fredericksburg, US
Nov 19, 2018 10:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have multiple fraudulent charges from Aliexpress. I contacted my bank to ascertain origination of these charges with no success. I tried contacting the the vendor but the phone number is inoperable. WARNING: Aliexpress is a fraudulent website. Do not purchase of use a check or credit card on this website.

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Jamiesun81
, US
Nov 20, 2018 4:01 am EST

I ordered a total of six items on November 6, 2018. It shows my purchase was successful but I have never gotten any other email.

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Hamza
, US
Nov 13, 2018 5:51 am EST
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I am facing issue in products.

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Shehani Hansika
, US
Nov 12, 2018 7:31 pm EST

I did a payment through my credit card for a pair of gloves today (06/11/2016). Used Aliexpress website but from my credit card balance it seems like the deducted amount is twice the price of the gloves that i ordered.

This is thefirst time I faced an issue like this. Trust is lost for some extent.

Appreciate if you could look in to this matter.

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Chris W. Meier
, US
Nov 12, 2018 2:45 am EST

Original QI Universal Wireless Charger Charging Pad For YotaPhone 2/ For Elephone P9000/ For HuaWei W3/ Lumia 950 xl
Order Number:[protected]
one of them died! wat should i do?
regards
met vriendelijke groeten,
Chris W. Meier
general manager
MCM EUROPA BV

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Long kumer
, US
Nov 05, 2018 6:02 am EST

Money was deducted instantly from my bank account and still it is showing waiting for your payment, please find n let me know for which act of yours i shall remain ever grateful n thankful you

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Yonatan Bliss
, US
Nov 04, 2018 10:31 am EST

Still no sign of refund.
Sorry but for some reason doesn't work.

Thanks
Yoni Bliss

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Lawshem Kay
, US
Oct 31, 2018 1:15 pm EDT

i have not received my order which was done on 23.02.2017. my order id is [protected]. the description of the order is 2017 men male canvas backpack bags for teenagers vintage mochila casual rucksack travel daypack.

AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

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1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about AliExpress. Discuss the issues you have had with AliExpress and work with their customer service team to find a resolution.