AliExpress
reviews and complaints

Hello.
I payed for digital caliper (Order Number:
[protected]).
Until now I didn't received good - it is over 3 months.
Seller ask to be patient, check a post office and so on but how long I need to wait for a goods which I paid?
He gave me a tracking no. but it doesn't work - do not exists (all correspondence is my mail box) i can send it on request.
Please contact seller and ask him to send the caliper to me or refund money.
Thank you.
Seller is QST EXPress-01

I ordered a hat from the 4Better Store which you can view in this link: https://www.aliexpress.com/item/1PC-Korean-Fashion-Spring-Summer-Multicolor-Unisex-Couple-Jazz-hat-Panama-Gangster-Cap-Weave-Beach/32814847541.html?spm=a2g0s.9042311.0.0.whUJLR

I didn't receive it and when I opened a dispute I ended up in the message center apparently (I concluded afterwards) where the seller promised to refund me. He didn't refund and I had to ask him again. After that my status became "Confirmation Timeout" and my dispute wasn't opened because apparently it's been 15 days since I "confirmed receiving the order" even though I never confirmed. So I still want my refund and I want to be able to leave a negative feedback since other customers shouldn't buy there and have to deal with the same.

At first, canceled my order because it was taking too long to ship. They denied my cancelation and asked me to wait. I said it's fine and I've waited a couple days and still, nothing is shipped. Now I don't want it anymore and they still canceled my request. I am canceling the order again and messaged them. They no longer are responding to me. I want my order canceled now. I should've checked their reviews beforehand because they have had a lot of customers with this problem. How could aliexpress possibly have business with this type of seller. I'm a gold member and have been shopping here for 2 years and this is the only time they have let me down.

Dear sir/Madam;
The shop Leif Sun send me a product that is not at all as described in the site.
I open a dispute but got no satisfying answer. The coat I bought coasted 20 $.
What I have got was a just a shame. For that reason I have done with Aliexpress!

this was last answer I have got from this shop:
"Dear friend, Sorry We can only refund you $4 for this as we have no stock to resend now Could you please cancel the dispute for us ? Best regards
2018-03-23" Order no:[protected]

Someone gained access to my an email address only used for AliExpress and password, and then proceed to change them. Luckily I had not saved any banking info on the site.
The people I eventually spoke to were polite and evasive and duly promised to refer the problem higher up and then did nothing. had been a customer for a couple of years. Seeing how disappointing their security is, I shall never shop with them again and would never recommend this platform.

order nr : [protected]
seller : WINBOB contacts : Janice HU, Li Tao
Product : https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.oOI3f0&orderId=89244158520542&productId=32831919092

I got a watch that don't work, i inform the seller at once, i send a picture
how i charge the battery, but it don't work.
I am a technical man en now enough to understand that two possibility's
are in case.
Ore it is the Battery that don't function
Ore there is a malfunction on the watch self.
Whats very clear is that the watch is not been tested before sending.
I was not happy at all. I mention it on the seller and i propose to send a new battery, he was the supposition of the seller that it was a problem with the battery. he wil send me new battery. I receive a cable, no battery.
I mention again this error and i send him a clear message that it was the second time that he was in error. I was very miserable with dis situation . We are now 75 day between the first complaint to the seller and now.
I request a refund and he respond wit the answer " i GIF you two dollar and bye local a battery" . this is not acceptable. He send me a product that not work, i pay for it, this is a very cheap way to say "i have sold a watch and it is not my problem anymore" .
I am deeply affronted.
i suppose that you can see al the communication with the seller.
I receive no information anymore from the seller, he don't respond anymore on my e-mails.
I hope that i receive some information and a solution .

Best regards
Yvan DE Coster

ps : English is not my language, i have tried to explain with the words i now.

I ordered clutch and brake levers (35 USD) which I haven't received. Seller promised to refund me but didn't. Spoke to 3 Aliexpress consultants who promised me a refund and have done nothing. Aliexpress after sales service is rubbish. The consultants lie and do nothing to protect the buyer. The consultant promised me a refund within 10 days and her name was Taylor. Our conversation is posted below. I have ordered more than 35 products via Aliexpress and once I receive my last order I will remove the application because Aliexpress only Carr's about the seller NOT the buyer

I cancelled an order before it was shipped. the seller ignored my request and shipped it anyway. I am a loyal customer and find the behaviour very unprofessional and unethical. I am requesting a full refund.
This has happened previously and I am not understanding why your sellers are being so nasty and unco-operative lately.
Please resolve this ASAP and refund ASAP.
I am also asking the seller be put under invesigation and their accounts frozen until this is resolved please. It is very unfair to me, the buyer and I am not at fault. the seller is

I have ordered many thing from aliexpress few i have recived but 4 month has passed away and till now i do not revived product and even seller r not responding just ignoring and refusing for resending and not giving refund i am very disappointed very bad experience with aliexpress sericously do something ?
Even i cant file a dispute because protection time has been finished i do not know about this beacuse of new customer...

I bought this shock absorber from ‘W & K motorcycle' on Aliexpress. Once payment was processed I was told by seller to be patient in awaiting the receiving of the goods. After 4 months I contacted the seller to query my order. I did not receive a response. After a month following that, I again asked on progress. He then told me the item may have been lost. When I tried to open a dispute on aliexpress I was not able to do so, as ‘disputes can only be opened up to 15 days after you have confirmed receiving your items'. At no point did I ever confirm receiving the goods on the app or website. I have now lost $56, with no option to dispute or request a new item. If this is not resolved I obviously would never consider using aliexpress again, despite it having a great range of products.

This product doesn't function when plugged in. I contacted the seller, and they wouldn't consider a refund unless my feedback was removed. I tried to remove it but I could only add feedback, so I added a positive review. I mentioned this to the seller and they added me to their blacklist. I just want my full refund. Please help me get my money back. My order number is [protected]. Thank you!

Dear Sir,

On 16 of February 2018
I placed an order to aliexpress
3x tattu 14.8v 850mAh lipo battery
5x tattu 3.7v 220mAh lipo battery
Mini buzzer from one supplier

There are 2 store that carried this 2 type of battery. One of them is RC FPV Store, and I did not remember the other one.

I have paid through Alipay with my credit card 464178******8570 for USD 92.79 On same date 16 Feb 2018

I had followed my order and look for the tracking until 28 Feb 2018, and the order has not been shipped

On 3 March 2018, I could not enter to my aliexpress apps on my mobile. I have to reset my password, and finally I am able to enter aliexpress again.

But, I found out that I can not find my order anymore. Even my latest shopping cart seem gone. What it is show on it, is the old item that I was tried to buy long time ago. My credit card payment still in placed, I have to paid it already.

I have call ali-express customer service since then untill few day ago.I have talking to customer service without success. Promise to email me, but never did. I have to start again from beginning everytime I call back. They asked the same question all the time without result.

Here was the list of customer service that talked to me: Yesha, odelette, angela mae, beshy, collen, risa, jovert, quincess

I would greatly appreciated if you could help to solved this problem, please just cancel my order and refund the payment.

There are proved that I have paid with my credit card, but data of my order is vanished.

Thanks, Regards
Subiantara

[protected]
Got defective product and now they are not returning this product. Seller is selling fake things. And aliexpress itelf supporting this type of sellers. Never shop from here. 4000/- has been looted by aliexpress. I also appeal for dispute amny times and contacted to customer service but all in vain. As they are looting customers why they will do justice with me so I always get disappointed.

Officially filing a complaint about Aliexpress seller, his ignorance and complete lack of customer service, given that the listing with the coat is misleading and it's not as advertised.

Aliexpress order number: [protected]
Please refer to the open dispute with the seller about this order on Aliexpress site (log from it is available there), including detailed description of the problem and photos.

Requesting your assistance to get deserved full refund from this arrogant seller.

I am speaking OBO my wife who purchased a coat from yourselves on the 8thMarch 2018 and paid £141.84 by debit card ending numbers **** **** **** 1927 the date of the transaction was definitely the 8th of March, then a few days after the order was placed we received a phone call from someone at your company telling my wife that they did not have her size (M), they explained that they had the asian size (M) but that would be too small, what discordant to do, So my wife asked for a refund of the 141.84 back to her account, it is now the 29th march and no refund and I am finding it difficult to get through to someone, My wife is in Russia so I am acting on her behalf.
Her name is LIUDMILA WINFIELD her home address is
12 Sunnybank walk
Mirfield WF140NH
WEST YORKSHIRE
UNITED KINGDOMF

HER EMAIL ADDRESS IS
Liudmila.[protected]@sky.com
Home telephone number is +[protected]. Or +[protected]
I look forward to some answers to this issue please
Yours Sincerely

Alan W Winfield. o, b, o, liudmila winfield. Ali express customer

Order paid in full but not received. I am unable to open a dispute and the seller is not responding to my requests for refund.
The so called buyer protection is useless as it expires before the goods are expected to be received. I cannot leave feedback either. I paid $13.82 and received nothing. This is theft, a consumer scam. I contacted customer service by live chat and they did not do anything to solve this.

I ordered a human hair from (rosa beauty hair) on December but DHL sent it to a wrong address so when I tracked it showed that it was delivered to another address so when DHL told me to ask the seller to claim for the loss since December I have been sending messages so that they will refund me 120 dollars, the seller asked me to go and get the claim number from DHL but when I contacted DHL they send that it is only the sender that can request for claim number but finally I got the claim number I sent it to the seller Rosa beauty hair since 16th march 2018 but they have not replied me regarding my money. please, I will like this matter to be resolved as soon as possible because I need my money back. As for Aliexpress customer service, I don't think that it is reliable because I have to chat with them 3 times they will always promise to resolve and send email to me but have not heard from them. I have been a loyal buyer with Aliexpress for almost 3 years and I will not like this incident to spoil the trust. There is the claim number waybill is the claim number [protected].

Kind regards,

I bought 4men suit in January and when they arrive 3 was too small. I contacted the seller and he told me to return items and he will refund which I did and pay $100 out of my pocket and he still has not refund my money. Please see attachment for the email trail that was sent. At no point he told me to open a dispute.he is a scanner and needs to be remove from aliexpress site

Good day,

Please could you urgently assist me in getting a refund for a product I ordered on AliExpress on the 22 January 2018, on the very same day I changed my shipping address (see attached screenshots) and informed the Seller Great Hansen.

Unfortunately he didn't change it as requested and now my parcel is missing.
I have contacted AliExpress multiple times via the live chat system but I am getting nowhere...
I keep getting promises of a refund (I was assured I would have my refund by latest today 23rd March) but when I contacted the live chat today I was told "another 1-2 days...".
This is unacceptable, I placed the order more than 2 months ago and I still don't have the products or the money, in fact the shipping information still states that the parcel hasn't even been sent yet!

The Seller isn't responding to me either, and today's consultant (Diana) on live chat asked me to wait while she was checking something, then left the chat!.

Please could you urgently assist me?

Regards, Delia Schoonbee Waterworth.

I have order many thing out of which i have recived 3 items rest of thing has not been recived yet 4 month has passed even i can open a dispute because protection time has been finished i was not knowing about this beacuse of new customer please help me to recover my order 7 items are pending and even seller do not response this type of treatment u give to your new customer i am very disappointing sericiously i have waiting from 4 month i want my product please...