Albany Airport / Bad service
Rented a car, have confirmation. Plane was delayed so budget closed and left me stranded in ALBANY Airport during a snowstorm!
Phone # given on confirmation out of service! Manager Laura Young NOT on duty.
It took 3 phone calls to [protected] (reservations) as customer service was also conveniently closed!
NOE (supervisor) from reservations refused to help, said to wait until they reopened at 6am. I asked if they were going to apy for hotel, they refused. Said there was NOTHING" they could do!
Their confirmation isn't worth the papers its printed on as they won't honor it or compensate you in any way. If you want to actually get your car rent from AVIS.
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