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[Resolved] Alamo Car Rental / toll charges - ez pass

1 Boston, MA, United States
Contact information:

On 11/6/16, upon arrival to car rental counter where I had prearranged a rental, it was suggested that we prepay for the EZ Pass for toll roads as it would be cheaper than being charged for the tolls and paying Alamo their fees after. We explained that we were heading to Cape Cod and would not be traveling about in Boston. We asked if we would encounter toll roads? The clerk told us there were toll roads all around and that we should pay the $3.95 per day fee and then we would only be charged the toll fees.

So, at the recommendation of the counter clerk, we paid for the EZ Pass ($3.95 x 7 + applicable taxes). These charges were bogus as there were no tolls between Boston Logan airport and Cape Cod. I would like a refund of these fees as I feel that your clerks should know which routes will incur toll fees.

My confirmation #1128344909COUNT
Rental from Nov. 6, 2016 thru Nov. 11, 2016 at 10:30 (she told us this was a 7 day rental).

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Alamo Rent A Car Customer Care's Response, Nov 15, 2016

    Theresa Denzik-Kreke, our TollPass service allows you to drive through electronic toll express lanes and pay tolls electronically. When unpaid tolls are generated, the Highway Toll Administration will make a request to Alamo for your credit card information. Once supplied, HTA will apply the charges to your credit card and the charges will appear on your credit card statement.
    There is a $3.95 a day service charge added to your bill for the days you use the toll pass. If you do not incur any tolls this service charge is not applied.
    Thank you for contacting us. I hope this information is helpful. If you have further questions or concerns or would like us to review your charges further, please email [protected]@alamo.com with the exact rental location, your rental agreement or reservation numbers and your contact telephone number. Please reference number 161115-003999 in the subject of your email. Thank you. - Carol

Th
Nov 10, 2016

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