Menu
Write a review
File a complaint
CB Vehicle Rental and Leasing Alamo Rent A Car 9020 Aviation Blvd, Inglewood, CA, 90301, US
Alamo Rent A Car company logo
Alamo Rent A Car
reviews & complaints
Alamo Rent A Car company logo

Alamo Rent A Car

9020 Aviation Blvd, Inglewood, CA, 90301, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
W
6:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Alamo Rent A Car Logo Replied
Alamo Rent A Car has left an official reply on this complaint.

Alamo Rent A Car - I reserved a car from Enterprise, but billed by Alamo with an outrageous charge

I made reservations with Enterprise rental car who I always rent from, but now found out they are partnered with Alamo and National. I reserved a premium car unlimited mileage 4 daily for est. $55.00/day total $293.14. I met with a Juan who mentioned he was new and he assisted me to rent a car. I did see a dodge charger that I thought was a premium car that would fall under the same agreement and cost, which Juan rattled off two hundred and something dollars coming to three hundred which was about the total of the agreement, so I figured everything was good and just signed electronically. Juan never said that he would need to cancel out my Enterprise agreement in order to get the dodge I thinking, is what happened and I also think there may have been a language barrier or miscommunication because Juan never said anything about an enormous increased charge like 1,300 more! I didn't realize until bringing the car back and looking at my email that I saw an Alamo agreement. I was completely dumb founded to realize this and could not understand what happened if I had a Enterprise agreement #[protected] Alamo agreement #[protected] case #[protected]

Claimed loss: My credit card was charged with $1633.87, which is 1,340.73 more than the original est of $293.14!!!!!

Desired outcome: I would like a response and reimbursed $1340.73

Read full complaint
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review