The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Airtel Prepaid / confusing plans

1 India

My prepaid mobile connection [protected], was giving a message that, i've to recharge before February 15th to continue the connection, and said that my phone is currently disconnected temporary. I tried recharging using Citibank Online; the minimum requirement for Citibank online is Rs 300 or above. so checked the Airtel Prepaid website and found a voucher for Rs 360, and i recharged for that( Rs.160 Worth Talktime & 30Days Validity). After the recharge, the talktime was updated however, the Validity did not take effect, so i called up the Airtel Prepaid Customer Care, spoke to sumitha and later to her supervisor Mahesh, he informed me that since i'm in a plan called Easy Recharge, i would not be able to use the talktime until i easy recharge for 99. He also said that, if i had paid the 99 first and the 360 later i would have got more talktime. So i requested him to refund, which he denied initially however promised to tech with his managers. He said that, if i recharge for 99, the talktime, that I've already paid will get activated. So today morning, i went ahead and recharged for 99, which makes it a total of Rs 459 spent. Now the message says, I've a validity of 30Days but Zero Balance. I called the Customer Care today and after long long hold and transfers, i spoke to one person and then to his supervisor Deepesh, who reported that, they do not have a documentation about my previous days call. And Deepesh also reported that, he doesn't know any supervisor by name Mahesh. And he very badly denied my requests. As to him, he says that since I've paid the 360 before the 99. i will loose the 360 and its benefits. I informed him about the airtel website
where these kinds of rules or plan related info are not shown clear to the customers, he reported that, Airtel Policies and procedures will be hidden for customers. I demanded for his manager, and he denied the request saying that, Airtel cant help me anymore with this issue. Basically i seem to have lost Rs 459 to Airtel, which could have been better if i distributed the same among some poor. Do not trust Airtel!

Post your comment