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Airtel Pre - Paid Mobile Sim Card / poor and irresponsible after sales service

1 India Review updated:

I am an NRI based in U.K. and am on a holiday to India . I purchased a pre paid SIM card of Airtel(No:[protected]) on 06.02.08 from Radical Communication,Shop No.88/1,Main Road ,Adhchini,New Delhi-110017.I gave copy of my passport and VISA as identity proof and local address as Aurobindo Ashram,N.Delhi,where I was staying at that time.In short,I submitted all the details as I was asked.

I was told that there will be a verification call from Airtel WITHIN 48 hOURS.i DID NOT RECEIVE ANY CALLS WHATSOEVER ,and 4 days later the phone was disconncected.

Since I was touring various parts of India ,I needed this conncetivity to be on 24/7 .just in case my employers or colleagues need my assistance in any matter /eventuality while I am away from work.
And I lost significantly because of this poor and irresponsible service of Airtel or its dealer or both.
Airtel being an international operator knows better and works differently in European countries where consumer laws are implemented stringently and the defaulter is always worse off.

When I contacted the dealer,I was told I will have to re-submit the form as the address on my passport and the local address of lodge given by me differed-poor excuse as I only did what I was guided to do.Anyway,I was told someone in the dealers office has gone to the system and the no.will be activated in 4 hours.Waited overnight and I called back next day-was told to wait for another 4 hours-nothing happened.
When I called back again,I was told again to submit a fresh form in Connaught Place and someone named Mr Amit Sethi in M5 will EASE THINGS OVER for me.
I was flabbergasted-what a kindness and generosity.
I refused,because I was totally frustrated and sapped.

I instead gave me present address and was promised someone will collect the form from me.

I am still waiting after 28 hours.
Is there a swift respite for the consumers in the fast growing 2 nd largest market of the world ,called Incredible India.

Thank you,

Sanjay Kaul

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  • Ud
      8th of Aug, 2008
    0 Votes

    Hi friends,

    Few days ago my cellphone was stolen but my cell number was very important for me so, after taking some time out of my busy schedule i went to CP Airtel's head office to get a new duplicate sim. After i paid for the sim I was told that it would be activated within 3 hours.Its been two days and its still not working.The phone provided by the sales person is never answered
    neither the numbers work which are available online.

    The company simply sucks.Now I dont have so much time to go to the airtel's office everyday.IF anyone from airtel reading this kindly revert to me (9958282805).anyways this number has to get activated anyhow otherwise I am going to sue the company.

    Thanks and regards,
    Udayraj Hanagi

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