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Airtel Mobile Connection / very poor service!

1 India

I have 2years validity, last Wednesday (1st Aug 2007), I had put the top up of Rs.55 dedicated account, with reference to airtel request sms. But yet its not credited to my account, I had called the customer support for more than 7 times, but no use, I got different answers from different CSR's. few said its server down, few said under processing, few said already credited, few said its not credited and what not..Finally when I tried yesterday night and today morning (Aug 7th 2007), I got a automated voice stating that we can only send queries through SMS, I doubt they even blocked my number by speaking to CSR. Still I am waiting that they would credit my dedicated top up, though its a small amount, but still Airtel people is not supportive and not prompt towards their customers. I personally feel now a days Airtel has become money minded rather than customer friendly. Yesterday, I got another bad news from Airtel, stating that they are withdrawing their free SMS plan, SMS would be chargeable from today. I feel " AIRTEL ONLY FOR RICH PEOPLE NOT FOR COMMON PEOPLE".


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