Airtel India / poor service!
Re: airtel india
Warm greetings to every one at airtel. I am forced to send this complaint to you as the circumstances are pushing me to do so, to be honest to you I am very upset about a few things which has happened to me recently, in terms of customer service airtel was right on the top in my list, however few things have made me so upset that I had tears in my eyes yesterday.
Complaint:my sim card got rejected due to some error on 29/08/2006 at around 6-7 pm, the very next day I walked in to the fraser town outlet yesterday morning around 11:30 am and I got a replacement card for my number. The lady there called nafisa did not make a note of the new sim number she gave me (As told by the cse at your call center) and sim did not get activated, I am so upset by this lady coz when I went there also she dint give attention at all she was busy on some personal call outside she came in later and gave the new sim card without making a note of the sim number and she promised me it will be activated by 6:00pm yesterday, I do agree mistakes can happen but I did tell her that its very important for me for the sim card to be activated (Reason I was expecting call abt my promotion interview which I was desperate to know the results and a std call and isd call from parents abroad).
I spoke to an fla last night I was promised it will be activated by this morning but nothing has happened yet (Here I dont think its this agent error coz he was really helpful).
But please I request you to get my sim crd activated asap my alternate contact number would be [protected] and also whenever I try contacting customer care I get an ivr which says send your? Thru sms in 130 characters and we shall revert back to you and the call gets disconnected which is not a good customer service practice, this does not help us at all, we would like to speak to a person and get it sorted out.
Finally with relation to my bill payments I have been there with you for abt more than a year with mobile number ([protected] - which I lost and was asked to take up a new connection & [protected] - currently in use) I never missed out my payments till last month as had to pay some huge hospital bills, you can imagine health will the first priority so I paid the unexpected bills and I dint have any money, I some how managed to pay with my credit card but I still get calls from+916006 and text messages to make payments, I had some hello tune charges credited for abt rs.137 (And the airtel live facility also dint help me as anything I downloaded came as a (Question mark) in the middle of the picture with no download photo which I was disputing and dint the reply) which is still not deducted from my bill and my this month payment has come up to around rs.1777, would you please look into this and get things sorted out for me as I would still like to continue my usage of mobile phone with you as a service provider.
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