I am a corporate connection holder from HCL, Noida. I had an outstanding bill of around Rs 1000 that i could not pay since all of a sudden i had to go out of India for quite long period due to some official work. I was aware that i had not paid my bill but never wanted to lose my existing number. Coming back to Noida after around 8 months, i got a call on my new number (since my that number didn't exist anymore) from a courier company. Very next day i got a call from gentleman from number 011-32416478, who was not gentle at all, naming himself as Advocate Aggrawal, who then transferred the call to an equally rude lady calling herself as Advocate Kavita from Tis Hazari court, stating that Airtel has filed a case against me since i didnt pay my bill. I told her about my genuine circumstances and told that would pay it within next week. She didnt agree to that and told that payment has to be made today itself or else legal action would be taken. I would like to know that is this the correct way that you call a customer in a high tone at 12 noon and ask him/her to make pending payments within next 2-4 hrs and in case customer fails to do that, give threatenings that he/she would be taken to court for which NO prior notice has ever been sent?
This is not customer service..."customer threatening" rather, fooling the person saying it is call from courier service, court etc ---- VERY DISAPPOINTING...!!!