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Aircel / false billing, pathetic customer service

1 India Review updated:

Every month i need to spend atleast a day to scrutinize the Bill to check for false billing. They dont offer free minutes correctly and Local numbers are displayed under STD Calls Made and Std calls under ISD Calls made. SMS Shown as calls... so on... If asked its the way company software is designed it seems. Billing date is changing every month, if asked its a technical error. If this is the case for the person who thoroughly checks the bill every month, just imagine the people who blindly pay the bills every month without checking the same. Pathetic customer service, advisers will hang up on ur face if ur lodging a complaint.

Pr
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Comments

  • Ka
      23rd of Jul, 2007
    0 Votes

    For the past 20 days message has not been sent... i was calling for the customer care and complaining every day... but till now it was not solved... i have reset my mob, checked the message center number. Every thing is ok...

    I just asked them y the problem occurs but they are not able to answer my question, whenever i called just they said that everything is ok with their end.... then what is the solution to my problem...

    I was using this number for the past 6years,i never faced this problem... but they are reducing 1 rupee every day for not sending the mes... they replied that i am in payment scheme so it happens. Not even put their ears to hear what the problem fully. Simply giving the same solutions...

    Is this the way u people behave to the customers??? Not able to solve the problem for 20 days means, what services they are providing to the customer...

    I am using 6030nokia mobile... i need the feedback asap... would b appreciable if any other higher officials solve the problem...

  • Ki
      29th of Dec, 2008
    0 Votes

    yes... one of my experience with AIRCELL ...wz i requested free rental plan on GPRS connection but these ppl have charged me for unlimited plan Rs 600/ now this going to be the case...

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