This is R.D.Saiba. I am using this sim from long time & my no is [protected]. It was a very good experience to use you service previously but not now. Because I faced lots of problems to activate one simple service & your customer care executives & your team leaders made this more pathetic.
On 15th of Nov I sent one sms (START DND TO 1909) to activate my DND service & after that I got the time that within 24th Dec my service will be activated on my mob. But after 24th Dec still I was receiving the telemarketing calls & sms. So I called to your customer care & Ms Soma das took one complain (no-[protected]) for me & gave me a time of 7 working days but after that also I was receiving the same. So again I called to the care Mr. Ashok Kumar also took one complain but he refuses to give me any complain no so I asked him to transfer my call to TL's desk & he transferred my call to his TL & told me that I will get my complain no from his TL. But his TL didn't receive my call. So I again called to you care on 12th Jan at 10.58pm and spoke with Mr. Sashnka shakher Some & he told me that he cant raise any complain because it already crossed all the deadlines & want to transfer my call to the TL's desk so I can get better assistance. So I asked him to tell me the name of that particular TL but again he refused me to give the name & he transferred the call but again the same problem happened & no one picked my call. I stayed on line for more then 20 min.
So I need the clarification why your CSA's & your TL's behaving like this with your customers. And nobody is listening to their calls.
I am requesting you people to implement one system where customers can send one feedback sms where they can say whether they are happy or not after they spoke with your executive.
So I requesting you to take a necessary step against this peoples & also please look into the matter why my DND service is not activating. For your reference I am sending you some no’s from where I am getting your telemarketing calls & msgs.
From Dv Rocket (no-52345) I am getting massages & from +[protected] I am getting calls for different services.
Mr.Rana Deep Saiba
Sir, I am priyank a aircel's u. p. subscriber having mobile no. [protected]. I want to say that aircel had deduct my a/c balance by activating dailer tone from their side on 11dec, 09 but between that period my cell was switched off. when put on my phone 24 dec. everthing was ok, but when rechared my phone on 26 dec there is dalier tone, but on 27th evening my balance was deducted.in this regard I had launch a complaint, its no. was 1-[protected] on 27th itself and they told me your balance will be refunded within 7 days. but still it was not refunded, they are refuses to refund my balance by saying you have launch complaint with in 48hrs but put it on 24dec when everythig was fine. and this the third time that I am facing this problem.
This is to inform you that i have received several calls from
mobile.No.[protected]... he threatened me now he said
he is going to attack on me..
you are requested to kindly send me his name & address
so i can complaint on him..
kindly do the needfu & oblige the same.
I was used aircel pocket internet b4 3 days, they told me if I re-charged with 98 bugs I can use that service without paying any cost and specifically I asked for downloads, they said its free once I used it about just 8 hours I was charged 365 bugs and im totally dis appointed on this service...
I made a call to the number "[protected]". The call should have been invalidated since i forgot to put the std code, instead they cut Rs. 9.19/- from my balance (even though the call did not connect).
I called customer care.. they said call went to Africa server..
I asked how can it be international call.. no answer..
They arranged call-back thrice regarding this complaint.. but nobody has called back..
They are a corrupt company minting money through unscrupulous means.
My name is Subhransu. I'm a customer of Aircel Mobile Prepaid Service. My number is [protected]...
The Pocket internet service is the worst service I have ever seen, I recharged with 98, the unlimited service and only can use 10 minutes. I want my money back as i requested to solve this but you do not solve that.you have cheated me.
Dear respected sir
I m abhishek from patna (bihar) in india. I am a aircel user. I have taken 99 gprs plan for one month.
But aircel gprs service is so bad. I cant tell how badly there gprs service works.
When I complained to aircel it allways giving fraud promises. They always say that ur service will be improve within 24 hours.. I m suffering from 20 days. But whenever I complain they allways sai that ur gprs service will improve within 24 hours..
Plz help me.. I m in trouble
Hi, I would like to share my pathetic experience with Aircel Pune last evening 23rd July’09. As per...
I bought a new aircel connection yesterday afternoon.. and they have good inaugural offers here in mumbai.. But i have several doubts about few topups they have.. But i dont think they have any customer care in place rit now..
I must called atleast 10 times and must have waited from 2 mins to 10 mins on different occasions to talk to customer care. IT JUST KEEPS ME ON WAITING. I tried calling at 4 am also and still after spending 10 irritating minutes listening to their crap, i cudnt get through any of their executives. I wonder whether aircel have got so many customers that they just dont have enough executive or so less connections that they dont bother to keep any executive at all.
I am really disappointed with their customer care.(actually have got any chance to talk at all.) . And i believe after sales service is d most important part in any brand. and they lack on that the most.
So inspite of how many ever offers they give, i dont think i will suggest anyone to take aircel unless they give some serious thought to improve their support.
And i would like to know whether there is any1 from mumbai to have gotten though aircel's customer care.
Really Sad that a brand as big as aircel, doesnt understand the importance of customer service in such a competitive market.
I guess aircel should know that only launching is a product is not the only thing a company is supposed to do.
I have paid an amount for converting from prepaid to postpaid aircel connection on 1st July '08. Till today they (Lakshmi Enterprises, Coimbatore - Agent for Aircel Limited) haven't activated for us. When I ask for the reason, from the beginning (after receiving the amount) they say, the prepaid number is in some others name, which my wife is using the same number for the past 3 years.
They not even have the courtesy to update me the status at least once in a week.
I had been battling for over four months with operatives from AirCel to transfer my number from the CUG of a different company to the CUG of the company I am currently working with. Despite innumerable deals with an operative (who seems to have quit his services with the company), and the other operatives, and the patient Customer Care personnel, no concrete steps were taken towards transfer of my number.
From the very beginning, I have been making my intentions clear. The case was open before them. The CUG is under the name of another person, and I was just a part of it. I just want transfer my number from the CUG of a different company to the CUG of the company I am currently working with. I couldn't have made the case any clearer.
For four months, I have been patient. I had submitted numerous documents and mails from my official ID (as they requested), but still you they did not not take any action. It was highly irritating and frustrating for me. The reason I stuck with them was that I did not want to keep changing my number. But customer service offered by Aircel is highly poor.
Finally, I had to terminate this connection and get a different connection of a different service provider.
I have taken an aircel connection in india after submitting the passport for proof of address, as i travel around the world, i have given my phone to my parents. Now aircel has disconnected the phone. The prepaid connection has 5 year validity. There is no proper response from the company when i try to get the details form them.
I called thousands of time aircel custemercare & 56500 to de-activate my dialer tune!!!. But no response...
Hi, I am prepaid customer of Aircel for past 15days; my sim got locked due to what i never new but when i...
Actually, I've been using Postpaid connection... Recently I've filled a form to migrate my postpaid to prepaid connection..
As per the rule, I have to file the application before 5 days of bill date. So I did the same at one of the Aircel branch. (Spencer plaza).. They said, on 19th my no would be inactive and once I paid the bill. within 48 hours it would be active to prepaid connection.. This is what they have communicated..
1) Filled the application on 14th December.
2) on 19th by 8 P.M my no got inactive (as they said).
3) Paid the outstanding bill of 665/- rs on 22nd(Saturday morning around 10 A.M)
4) Was waiting for reply from their end.
5) On 23rd evening by 3p.m I called Aircel customer care([protected])... They said on 24th morning it would be active like that..
6) On 24th I called again. They said complaint/issue has been raised so your no would be active in next 12 hours...
7) Again I called on 24th Night... again they are saying that next 12 hours...
8) It's really hard to hear... They keep disgusting... I would have lost many important calls...
Dear Sir, we made several call to customer care center from chennai they are not picking up the call a...
I am having an aircel connection on chennai and given wrong number during recharge and shop owner is done the recharge for that. The wrong number is not in use. So i asked the shop owner to transfer the money to my account, but they refused back. Finally i spoked to the customer care, they also refused to accept my consideration. Please be careful while you are doing Recharge or Erecharge with the shop. Check one of more times the given number is correct or not. I was lost Rs. 50 by today. I advised to go Recharge only through Recharge card.
I called customer care (in April'06) to activate GPRS on my mobile, they got all my phone details (model, brand, etc) and sent me the settings in 15 minutes... but I took about a week to activate the service on my mobile... The GPRS Portal worked fine and so the MMS... then, immediately without any information, they removed the service completely... and till now I've been calling Cust. Care but they just say "Upgrade work going on", "Will be back in a month"... and till now nothing has happened...
Other networks are heading on to EDGE and 3G, aircel is the only network in whole world which has not even started GPRS...
I am using Aircel useless network for the past one year I have registered around 25 complaints on Aircel. No...