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Airasia / poor flight attendant attitude

1 Kuala lumpur, Malaysia Review updated:
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My girlfriend was on board AK127 on 13th Jan 16 at 11:15am flight from Shenzhen to Kuala Lumpur. During the flight, she approached a flight stewardess with brown dyed hair for warm water . The flight attendance replied to her in English and my girlfriend seems not to understand what she was saying because she is of Chinese . Seeing her with no reaction and unfriendly attitude, my girlfriend take it that the warm water is not for sale and return to her seat. However, after some time passed, another passenger asked a flight steward for warm water and was served. So seeing such incident, my girlfriend approached the same flight steward and was attended. To her surprised, the dyed hair flight stewardess came to her and angrily asked her in Mandarin whether if this is her water bottle . My girlfriend replied yes and she said that the warm water cost 6 ringgit . My girlfriend asked her why she didn't converse to her in Chinese in the first place so as not to cause so much misunderstanding and miscommunication or if it is she was from China that she had double-standard toward who she is serving . Further to this, she realized the emptied water bottle was warm, meaning the kind flight steward had indeed filled up the warm water but the senior dyed hair flight stewardess had emptied it and return to ask her to pay for the water . It is not the 6 dollars ringgit money issue but rather very unprofessional attitude of this flight stewardess. This incident really reflect everything about airasia and we are very disappointed . I hope airasia could give us an explanation .

Jan 14, 2016
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  • Si
      14th of Jan, 2016
    0 Votes

    Agreed! Same flight AK127 from Shenzhen to KL . The flight stewardess attitude was horrible especially towards the Chinese nation. They are not train to handle such passenger where there was a language barrier . Some seems to understand what they request but choose to speak in English hoping there will be an excuses for the Chinese not to understand each other but in actual facts they do understand and speak Chinese . I remember one incident occur during this flight whereby one Chinese female passenger discovered she misplace and loss her passport in an empty seat and somebody picked it up and hand over to this dyed hair flight stewardess. Instead of announcing a loss passport found on board, they made the passenger looking in vain for help whereby some crew were laughing and making small comment about this Chinese. Eventually she got to wait until the crew finished serving the passenger and walked all the way to the rear of the aircraft to look for the crew before landing in 5min time . The passport is a very important document and I can't imaging what if the crew forget to return the passport to the panic passenger . I had the thought that she did it purposely . Very disappointed and upset of this whole incident and hope the airline would look and investigate the 2 above incident

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