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Air Canada / service

1 Canada

Today we were once again delayed on a flight 1854 from air canada, today was just under 1 hr I believe 45 min trying to depart that was supposed to be 12:15 am but finally left 12:45am np reason why, but then getting our bags to come up from the plane took an additional 1.5 hrs so far... this is not acceptable
Last year we had a similar issue with air canada and were stuck on the tar mat waiting to depart from phoneix and waited 2 hrs in the plane due to a water issue on the plane
You are one of the most expensive travel providers yet continually disappoint your passengers with no reasonable explanation just a "I'm sorry" answer
This is unacceptable regardless of the issues surrounding today's issues manpower, too cold was what I was told by your representative that staff can only stay outside 15 min before requiring a break... so you make accommodations you call in extra staff you do what you need to do to get people moving.
We live in canada you deal with the weather just like everyone else that lives here
You charge us more then enough to travel at least you could ensure that we are not further delayed due to your issues

Dec 31, 2017

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