Agoda
Reviews and Complaints

I have had the same - the site is very misleading and you don't get what you buy

If your review is too negative, Agoda will not publish your review.

I am confirmed as a Thai . Agoda did not care about the clients ----- no matter you are in Thailand or not

Totally had the same experience and Agoda just dump us once they charged.

Are you complaining that you didn't like the hotel and you wanted to have Agoda find you another one? These guys have tons of hotels. I've used them many times. Bangkok is their home territory. I find it hard to believe they wouldn't help you.
Sounds like you are exaggerating a bit.

I was charged by Agoda of P30, 146 last October 9, 2019 at 5:10pm for a booking I did not do.

Agoda's alleged discounts seem apparently false and seem apparently to result in customers paying more than the hotel's own published rates. Specifically, I recently booked a hotel in Olongapo, Philippines, through Agoda. Its website listed the hotel's normal room rate of USA$73, 56 for deluxe and $110.35 for Suite; its rates (supposedly guaranteed to be the lowest!) were $27.55 and $44.33. However, the hotel's rates--listed right at the front desk--for those rooms were only 1, 200 pesos and 1, 800 pesos (which at the exchange rate of 46.0 were $26.98 and 39.13 !). This seems to be blatant false advertising. I caution all persons who seek to use Agoda to check first with the hotel itself for its own rates and then compare with the figures on the Agoda website Does Agoda simply make up the rates which a hotel supposedly charges? How can it get the rates so far wrong?! . If this is a widespread practice, then some governmental regulatory enforcement agencies should take corrective and punitive action against Agoda.

I booked a room at a hotel in Olongapo city through Agoda. I was given a conformation number. Upon arrival on designated date and place, the management had no knowledge of my reservation. They were fully booked and could not accommodate me.
They let me use their internet and.we saw where Agoda charged my credit card for the
days had reserved.. The management was very apologetic but the situation was beyond their control. They promised that they would cancel any future bookings in my name.
I lost out .. I will continue to recover my loss through my bank/credit card account...
TRAVELER BEWARE! AGODA IS A RIPP OFF SCAM> PUT THE WORD OUT
AGODA_FRAUD !

From personal experience, as a lodging owner, and looking from a customer point of view I would strongly recommend not using Agoda, but using the likes of Hostelworld and Hostelbookers instead.

To start with the commission Agoda seeks is double that of the other mentioned booking engines, meaning lodgings need to increase their price to compensate. Agoda also collect 100% at the time of the booking, not the 10% or less that the other mentioned booking engines take.

Agoda do not provide either the lodging or guest to make direct contact, either before or after the booking is made, where as with the other mentioned booking engines both the lodging and the booker are then able to contact each other, to help with additional information and or changes in the booking.

With the other mentioned booking engines the collection of the balance is up to the lodging to collect on arrival. With Agoda, getting the 80%, especially if the lodging does not accept Mastercard, takes for ever, if it happens at all. Meaning the lodging needs to further increase their charges/rates to compensate for the additional banking fees and/or delay in payment.

Do yourself and the World a favor, don't use Agoda.

Hi booked a hotel in Agoda but it turned out that the hotel is non-refundable and the hotel is closed until further noticed. I have been searching a lot of their customer service number so as I can call to an agent about the said issue. I cancelled it via live chat and it was cancelled unfortunately the email says we will be deducted of the said cancellation of booking and cancellation fee. How was that possible when in fact the hotel is closed. Why Agoda posted that if the hotel is closed? I need your help on this matter.

Left 3 messages ( 1 email) and 1 voicemail message - customer servoce at Agoda have not returned calls. Website says message wil be responded to in 24 hours - now 72 hours!

Simple matter of receiving emails to confirm accomodation bookings - standard response is that email has gone to your spam folder but have alraedy checked.

Yes I agree to what was happening in my booking. Lets say I made a mistake on the dates but I made correction on the same day I booked the wrong date, the Customer service replied that it will take them 48 hours to correct it and that they will notify us. Its been 72 hours already and no notification received. Upon reading all the complaints I fear that my concern was not addressed soonest possible time.

To agoda, my booking was for Go Hotel to Iloilo, Philippines correcting period of stay from Aug. 19-20, 2015 to August 18-20, 2015 for 5 rooms
I was billed almost Php. 12, 000.00 in my credit card. Please confirm my corrected booking. ASAP. Booking reference # [protected] under the name of Mr. Rex Ado. Kindly reply ASAP

I have booked 4 hotels this trip with Agoda, I only received one hotel voucher; this after several emails and resend requests. Customer services has refused to answer any of my complaints or give me details of who I can escalate my complaints to. They just keep saying it's been sent!

P Cunningham.

With reference to your booking ID [protected] as detailed below:

Hotel: Baiyoke Sky Hotel
Room Type: Deluxe Space Zone With Breakfast
City/Country: Bangkok/Thailand
Arrival: September 28, 2013

list of complaint
1) As I entered the room it was smelling really Bad

2) The carpet was torn and I could see dampness on carpet

3) Safe locker was not working and they couldn't fix after 2 hr try
4) Bath room was too small and Smelling

5) Sofa was torn an shabby

6 ) Bed was torn at the corner

I was really disappointed with the Hotel I hardly stayed for 4 hours .
Sir when I was checking out the Hotel people asked me what I am checking out, I explained them all the complaint. They didn't respond. I even asked for the checkout recept they didn't give me .Sir I request Agoda people please visit this hotel personally and see the situation of the room . It was looking like cattle class, I am sorry to say this .
I have also send the n number of photograph of the hotel .I have booked my room under non refundable, that doesn't mean that I have to stay in the room in this condition . I will be thank full if you can help me to refund the amount .

Thank you
Mr Shrikanth

dear Agoda, I have made a hotel booking at An Tam Hotel, Ho Chi Minh City from 30 Nov till 2 Dec 12 (2 days) but still have not receive your hotel voucher. My booking reference: [protected]. From Ahmad Nadzari Md Isa email : anadzari@gmail.com (Malaysia). TQ

dear agoda...can you resend my reservation voucher (first world 17 - 20 juni order by: mandalin indriati with no referensi [protected]) and (corus hotel 20-21 juni order by:hoo harto with no referensi [protected]) if you have trouble with my email you can resend my resevation voucher with the other email... mandalin_indriati@yahoo.com I'm trust agoda will make enjoy they klien...thank u

Hi
I made reservation through Agoda for 4 nights at Vibe hotel Rushcutter in Sydney Australia.The dates Tue 28 Feb 2012 - Sat 03 Mar 2012, I received booking details, and customer reference number which is [protected] but no voucher for which i have to present when checking in the hotel.The amount as been paid in full by Visa, Please forward the hotel voucher as soon as possible
. Yours Michael Lavell

Confirmed, the truth of Agoda never contact them again ever..

I booked with them and had a similar situation. However, I fully understand why I'm at fault. A last minute reservation reserves the room for you. It takes the room out of the inventory and the hotel doesn't try to sell the room anymore. Makes sense because it's reserved for you.(i only know this because I use to work in a hotel)
So if you cancel at the last minute, the hotel doesn't get the opportunity to resell the room. They've lost a reservation. If they refunded the money, they would lose money even though they reserved it for you.
It makes perfect sense. The solution is to 1) make sure when you book to check the cancellation policy 2) make sure your plans are set in stone and 3) if you do cancel at the last minute, realize you are at fault, not the hotel/agoda.

Just my thoughts

Its so true! i just got the same problem with them and I will never ever going to use Agoda again and I won't recommend to anyone any more!

Hi, we are in same boat!
Those B***** did not reply to my emails and play dumb.
First bitter experience for the holiday plan, but it seem that no point to break the mood!
Just pls NEVER USE AGODA.COM, THEY SCAM AND REAPED OF FAMILY JOY TO HOLIDAY...MAY agoda.com and its accomplished rot in hell...BTW any help with this complains here or any serious department?
booked hotel at seri nilai negeri sembilan malaysia .

I booked two rooms on march 5, 2012 for april 17 to
April 22, 2012 for 3 days at the Agoda.com then on
March 7, 2012 I cancelled both rooms and ask for
A refund they told me "This booking is Non-Refundable
and cannot be amended or modified. Failure to arrive at
your hotel will be treated as a No-Show and no refund
will be given (Hotel policy). BS! I cancelled everything
One month in advance! BS! So what I did I called Altavista
De boracay hotel ask the manager to get a refund but the
Manager of the hotel told me they have nothing got to do about it..
Its all about Agoda! This is BS! I hate you Agoda!

I had the same experience with Agoda.Thailand.

You can find more:
http://www.reviewstalk.com/complaints-reviews/agoda-l2993.html
It is obvious they are deliberately deceiving people.

The worst thing is they mentioned in their website, it is hotel policy and not their policy! Can you imagine that they collect the money without giving it to the hotel!

I already book and pay my hotel in guangzhou. I stay at Lido hotel, guangzhou On 22nd August 2014 till 25th august 2014. Please help me to find my booking id under name Faizal huzan or Sandora. i need my book and pay prove letter.

Well I am now in this situation as well. I have booking with agoda and confirmation number and even staying in the hotel now but the hotel says they have no rooms even I am staying in one. So crazy. The hotel says to contact agoda but they do not pick up there phone nor do they have any way to contact them. it is like you said in your first complaint so umprofessional to still not have a way to contact them even they say they have a 24/7 support team it is a lie! I think i am not leaving the room. but I need agoda help now. HOW?

but it's too late to read this...:(

Keith
would be interested to know how you got the «refund» for the wifi? i am in dispute with agoda right now having booked a hotel through them with breakfast, free wuifi and deposit boxes. i was placed in a different hotel altogether with none of these services. i am going round in circles with thier customer services department whijust keep giving me lists if what the hotel offers (which incidentally, differ every ti me and are different to the website!). wondered if you had a different contact ? thanks

I booked a room thru them and recieved no confirmation. After sending them 2 follow up emails thru their "contact us" email facility all of a sudden the confirmation appeared in my email box but too late for me as I had been forced to make another booking in a different hotel. Are Agoda backtiming their emails because according to their confirmation it took over 12 Hours to reach me. Very suspect in my view, I will now have to fight them I suppose to get my refund thru my credit card company.
Will NEVER deal with these people again.

I need a CONFIRMATIOI VOUCHER for booking no. : [protected] for Rex Ado for supposedly August 18-20, 2015 for 5 twin rooms.
We have posted a correction in our booking 72 hours and an email was sent to us pledging 48 hours to correct it. PLEASE SEND US
the CONFIRMATION VOUCHER ASAP.

I made the same mistake. Instead of clicking 2 nights, I accidentally clicked 2 rooms. Now I was charged for 2 rooms for me and my wife. I tried to cancell but will only get 50% of my booking cost. I called up agoda.com but they said they will call the hotel Wharney Guang Dong. I called up Wharney Guang Dong but they said that Agoda will be the one to cancel one room. I send them email and hopefully they will send me an email tomorrow.

I TOO MADE A BOOKING IN A HOTEL IN QUEZON CITY, PHILIPPINES, ON JUNE 10, 2011. THE CHECK-IN DATE IS ON JUNE 13, 2011 AT 2:00PM. HOWEVER, I WAS NEVER SENT A VOUCHER. UPON ARRIVAL AT THE HOTEL, I WAS INFORMED THAT I WAS NEVER INDORSED BY AGODA. THUS, I HAVE TO PAY IN CASH THE 6 DAYS STAY IN THE HOTEL. TO MY SURPRISE, I RECEIVED THE VOUCHER FROM AGODA ONLY ON 10:00PM OF JUNE 13, AFTER I FULLY PAID MY STAY IN THE HOTEL. WORST, I SOUGHT CANCELLATION OF MY RESERVATION UPON ARRIVAL TO THE HOTEL, BUT UPON DISCOVERING THAT I AM ALREADY AT THE HOTEL AND FULLY PAID, THEY SENT ME MY VOUCHER. THE FULL AMOUNT WAS CHARGED TO MY CREDIT CARD. PLEASE TAKE THIS A PRECAUTION AND NEVER DEAL WITH AGODA!

This company is a sham. Their customer service is non-existent, their prices higher and their price guarentee not met. Cancel all arrangements with them and fight them both on the internet and in court if necessary. Time to shut them down!

I have very bad experience with agoda. Please don’t ever trust the customer service agent! If you accidentally booked the hotel and not refundable, please don’t call customer service and ask them whether we need to pay or not! They will simply said.. YES! DONT WORRY, YOU WILL NOT PAY ANYTHING! So I did another booking and unfortunately I need to pay both hotel! I called agoda for clarification. They simply said Its my mistake! I don’t care about lost money. But very dissatisfied with their service! Lied fo customer for their own benefit and profit are not good at all!

I had the same experience and it was more than 1 year already and I still haven't received any refund from them! I cannot believe they are still allowing them to operate with all of these complaints. I just hope we can receive back our refund plus an additional amount for the inconvenience they are causing to people.

hi i'm vicky flores. my member id is 1434470. i have a problem with my booking id [protected] with royal plaza hotel bec i booked only a room with an extra bed and we are 5 all in all. i booked only a room bec my 2 sons are not sure whether they will stay with us or not bec i have a friend and her family also coming to hongkong. they have invited my 2 sons to stay in their hotel. however royal plaza hotel will not allow us to stay in one room. i didnt want to book another room bec of the uncertainty whether my 2 sons are staying with us. but if royal plaza hotel will require us to get another room, do you think its possible just to book us to a bigger room so we can all be together in a room should my sons decide to stay with us. i am also trying to minimize my hotel expenses. pls advise and see what agoda can do. i am also willing to transfer to another hotel if royal plaza will give a full refund of my payment. furthermore i was advised that royal plaza is undergoing renovation and it will cause noise disturbances from 8am to 6pm which will be very inconvenient for my family. thank you for the kind assistance.

AGODA are flat out crooks and scammers.
They make sure that the booking is as unclear as possible, until you receive the voucher which is always a surprise.
I booked a room in Parkroyal Penang at Agoda thinking during the booking process I had the best rate available. I got a huge surprise when the rate was 1450$ for 5 nights. I imediatelly cancelled the booking and received a cancellation notice. The original cancellation policy was if you cancelled atleast 3 days prior you received a full refund, so when I saw the acknowledgment I assumed everything was cool, since it was still 2 weeks from my arrival time. I rebooked at the same hotel from Booking.com for around 300$ in a downgraded room. When I arrived at the hotel they had my booking from booking.com and made no mention of the cancelled booking. So I go to pay my credit card and find the 1450$ Agoda billing on my card with no refund. When I contact Agoda they give the same excuse as others have mentioned here that the there will be no refund because thats the hotel policy. When I tell them that its them charging my credit card not the hotel they stick to the same story. They said that they would check to see if the hotel would consider a refund, which I took as just another tactic by Agoda in this fraud. I asked what the hotel had to do with this since Agoda were the ones charging me and they just kept repeating the same story like a parrot. I was getting furious because of the contempt this customer service rep was giving me so they asked if I wanted to speak to the supervisor. I talked to this guy who kept trying to convince me there was nothing he could do to refund me except contact the Hotel. The ridiculous fact in this is that the written policy on Agoda's website for this hotel states that even if you are a no-show the most they will charge is the first night. I finally told this ### that I would not be paying the fraudulent charge and that the next call was going to be to the credit card company to cancel this obviously fraudulent charges. I Hit this idiot with a few choice words and then repeated that he had 24 hours to make the refund. He just kept saying that he couldn't do that. So I gave a few warnings as to what I would do to their reputation then said I was hanging up and that he had better do the refund. I contacted the hotel and they indicated that they had received the original booking from Agoda but that it was cancelled and as per policy no Charges were due as the booking was cancelled 2 weeks in advance. SO THIS AGODA COMPANY HAS THE NERVE TO SAY IT WAS THE HOTELS POLICY TO CHARGE ME ! Unbeleivable! This company is completely fraudulent and no one should ever do business there. I REPEAT never use this company ever.

THEY are a pack of lieing SCAMMERS.

By the way they immediately made the refund knowing they were going to have VISA on the case in any regard.

THESE PEOPLE ARE COMPLETE [censored] BAGS!

I had no idea that the charge would be so punitive

okay, here is my problem with Agoda.
I booked 2 rooms in Kyoto for 3 people. I read the cancellation policy and agreed with it...I understood it to be $15 cancellation fee, and if it was within 7 days then the first night charge was forfeit.
Then the Japanese earthquake happened. I cancelled one room after one of my party decided not to go...with a $15 cancellaton fee which was fine and what I expected.
Then 16 dyas prior to our departure, I decided to look for other Agoda options and found a ryokan ...this option only become available due to so many cancellations with the earthquake. So I cancelled my previous booking and rebooked with Agoda for the ryokan rahter than the aleady booked skyscraper...
Then I got a notice that my cancellation meant thst that whole previous booking charge, 4 nights for 2 people was forfeit. Whoops.
Looking back I do see that that was on the rebooking notification for when I changed from 2 rooms to 1 room.
However, It was way down in the writing, only noticeable if really looking for it, and I think that since i cancelled on the 16 th day it is very harsh.

It was probably the taxes added on. Singapore has expensive taxes.

AGODA do not pay hotels that partner with them for accommodating their clients. DO NOT DO BUSINESS WITH AGODA - YOU WILL NOT GET PAID!

Agoda may look cheaper than other hotel booking sites, but most booking sites show the full price including tax, while Agoda add extra tax at the end which often make Agoda booking more expensive than it's competitors! This is so misleading!

After posting my complain I received an email from Agoda customer service and a refund on the extra charge. I stayed at the hotel I had booked trough Agoda and was satisfied with the stay. Now I know that I have to watch the last page before conforming to actually know the price of the hotel, but I still have a problem understanding why they can't show the full price on first page. Final conclusion: I will probably use Agoda in the future, because they have booking options for cheap hotels in smaller cities.

Avoid Agoda. The price shown on the web page is not the price you actually are charge. I booked a hotel for 3 nights. The price charged showed up to be 22 percent higher than the prices advertised. When I called them they explained that it was additional taxes and expenses, Why not just show the real price?

Agoda overcharged outrageously on our hotel in Hong Kong, the price was fully £16 extra per night over and above the real hotel rate and that's before any negotiating. Booking online is supposed to save you money, not line Agoda's pockets. Never again.