Agoda

Agoda customer Orientation is pathetic. I booked the "abba Rambla Hotel" in Barcelona on 31st May for 7th July to 9th July accidentally. Booking ID was [protected]. My actual travel dates to Barcelona were from 7th June to 9th June. When I reached the "abba Rambla Hotel" and tried to check-in, thats when I realized that I had made the wrong bookings. I spoke with the manager and servicign executive "Eva" there and asked them if the same can be adjusted/cancelled. As they were full on the said date they said they can not accomodate me but will be more than happy to cancel without charges. However I would need to contact Agoda for the same. As I was stranded there, I logged into Agoda again and booked another hotel in Barcelona - this time for 7th June to 9th June. The booking ID for this new booking was [protected] and hotel booked was "Arc La Rambla Hotel" . So Agoda got a repalcement booking but is not willing to refund me for cancellation of my original booking id - [protected]. This is for a Hotel in prime area of Barcelona in July which has huge traffic / So Agoda/Priceline can easily get fresh booking. But they are indifferent.
Regards
Rohit - +91-[protected], [protected]@yahoo.com

I made by booking in The Grand Dragon Hotel, Leh wide booking ID [protected] for non-refundable US$ 1, 646.12 for 7 nights stay. My booking was confirmed and I received by hotel voucher. After two days I called to the The Grand Dragon Hotel to confirm my booking and they said that with this booking ID and my name there is no booking, I called customer service of Agoda and they said they will revert back, I didn't received any call same day. Next day morning again I called, they said they will call back after confirming with the hotel. Customer service of Agoda called back to say that there was error in there system and no more rooms are available in that hotel. They could not offer another hotel with the same star grading and comparable hotel hence they want to cancel my confirmed booking, then they should return twice the amount of US$3, 292.24 as a fair contract policy, as my booking was non-refundable and if I would have cancelled it then I would have lost US$ 1, 646.12 and if the other party terminates the booking then they should equally pay the same amount in addition to the booking amount of US$ 1, 646.12 (i.e. US$3, 292.24. However they have not responded yet .

I have booked by Agoda the hotel in Dalian, China, Central Plaza hotel Dalian and received voucher for 3 nights, it was immediatelly charged to my American Express. Unfortunatelly, although I have approved this document at arrival and they promised it will be accepted, at departure it was not happened. Lady on reception was insisted to pay directly to them again prior departure and I had no choice except to pay and leve to the airport.
Therefore, I have paid twice for 3 nights in Dalian Central Plaza hotel and worst thing is no one from Agoda contact me or answer to my mail until now. I have called Agoda customer support in China and China many times, sent number of mails, of course no responses from them.
I am sure will never book any hotel by AGODA again, the worst company on the world.

With reference to the booking ID [protected] as detailed below:

Hotel: Toyoko Inn Busan Station
Room Type: Single
City/Country: Busan/South Korea
Arrival: May 22, 2013
Departure: May 23, 2013

Request you to refund the amount as the Toyoko Inn Hotel at the
"Toyoko Inn Hotel" at the Busan station had failed to acknowledge the
successful booking.

I had reached Busan station in the night and tried to check into the
"Toyoko Inn Hotel" at the Busan station.

The receptionist did not acknowledge my booking. You are hereby
advised to refund the amount as soon as possible to avoid
inconvenience.

Regards,

Nishant Kumar
H/P: +91 - [protected]

I've been with Agoda as an affiliate for my travel websites and although they were once very generous with their payouts, they have started to skim the affiliate earnings and are unresponsive to any emails.
They also remove cookies systems previously claimed 360 days.
Because I started finding irregularities on my earnings (earning down day-by-day but website traffic stable even increase), then I do the tracking in my way
First I have tried to make a hotel booking through my affiliate ID, and I do not find it on my affiliate account. Second time, I have tried to make another booking, and I track through view page source of browser and they remove (skimming) my affiliate ID on checkout page (payment page).
IF any Agoda Partners Staff here, prove me the reason please, coz I have a bunch mailed to Agoda Partner and there are unresponsive to any emails.

The Agoda.com website is very unreliable and not attractive at all. I booked online when I saw a "bestseller" rate. Received the hotel voucher for the confirmation and they called me asking me to cancel when it is their own fault.
I refused to cancel and they said that Agoda "will not be responsible for any technical error". What kind of useless website is this?

Booked trip to jeju island and rooms in seoul south korea through agoda. Had to reschedule but when I tried to reschedule they said I never had a reservation but they still charged me almost $700. I lost $700 booking with agoda. Agoda is a scam. Do not book hotels or trips with agoda. They are a scam company.

Sir/Ma’am:

This is to formally complain the refusal of your company to refund the amount of USD 1, 124.48 despite the cancellation of the booking within the penalty free period. The facts are hereinafter borneout.

On 16 February 2013, my husband and I booked a 3-night stay at the Marina Bay Sands Singapore via the Agoda Website, beginning 19 March 2013 to 22 March 2013. I was given booking Id No. [protected] for reference.

Upon booking, we were informed that cancellation on the booking was free provided it be done seven (7) days prior to arrival.

As the trip to Singapore was a family trip, there were several of us who were to join the said trip. My sister was able to make her own booking for a serviced 2 bedroom apartment. As we all wanted to stay together and considering that the serviced apartment could accommodate us all, I cancelled my booking at the Marina Bay Sands on 11 March 2013 by calling the Agoda Hotline.

I followed the voice prompt until it informed me that my booking ID [protected] was cancelled and will not be allowed to be rebooked. I was likewise informed by the voice prompt that USD 0.00 will be debited from my account, signifying that the cancellation was free of charge.

Satisfied that the booking was duly cancelled and there will be no charges against my husband’s card, I made no further calls.

Upon our arrival in Singapore on 19 March 2013, we were informed by the serviced apartment where my sister was booked, that there was a limit to the number of adults that can stay in the said apartment. Thus, my husband and I were constrained to book a room at the Marina Bay Sands.

Upon getting to the Marina Bay Sands, we tried booking under our name but we were told that the Hotel was fully booked. Fortunately, we had a friend, CELIA REYES PECILLER, who booked an extra room at the hotel and allowed us to use said booking, 19-22 March 2013. We paid the Marina Bay Sands a total of USD 1, 904.35.

Upon arriving in Manila, we were surprised that the Agoda charged us USD 1, 124.45 for the booking reference number [protected], the same booking which was cancelled on 11 March 2013.

I immediately called AGODA and demanded that a full refund be made. I was told that it was not possible as I, in fact, checked in on the booked date.

I informed AGODA that I did not use booking ID [protected] as I was under the impression that the same was cancelled and could not be rebooked and used another room booked by Ms. PECILLER.

Still, your company refused to refund the entire amount of USD 1, 124.45 to my husband’s credit card.

Again, I personally cancelled booking id [protected] more than 7 days prior to arrival. I followed the voice prompt until it informed me that the booking was already cancelled and would not be rebooked.

In fact, when we tried to check in at the Marina Bay Sands under our name, we were told that the hotel was fully booked. Had booking ID [protected] was still valid, we would have been informed by the Hotel that we have booked a room but that did not happen and we had to use the room booked by Ms. Peciller.

I am demanding for the refund of the entire amount of USD 1, 124.45 as booking id [protected] was cancelled on 11 March 2013.

Hoping for your favorable action on the matter.

I booked the Wyndham Garden Hotel in Chelsea NY through priceline. I am thinking I am allset to go, I have my voucher there should be no problems right? Wrong! After a long day of travelling, i'm so exhausted, i go to check in and there was a problem. Agoda set up my reservation for Saturday and checking out Sunday when I specifically put checking in Sunday and checking out Monday also my voucher has the right info. Im asking myself why a professional business like Agoda screw up like that. The staff at the Wynham Garden was sooo sweet she fixed it for me, charged me a lower rate and gave me a free bottle of juice :) i had to wait like 15 mins before going to my room. But she was so helpful and fixed the problem.

I have been traveling in south east asia for the past 3 weeks booking hotels only a day or 2 before arrival, vietnam, cambodia and bali. I jave noticed a recurrent misrepresentation regarding discounted rates. Several times, the price ofnthe room if booked directly with the hotel is exactly the same as the agoda price showing a 50% discount. I booked at least 3 hotels directly as i had credit card issues booking through agoda, so i am sure about the rate. And these rates are also on the hotel's website so I am absolutely sure about this. Examples of hotel booking the lowest rates: landscape hotel in phnom pen, taman ayu in bali and many others which I noticfed while researching hotels. This is clealry not a one off error and agoda must be aware that the initial price (not discounted) is not at all the price that they advergtise on their website. This is the biggest misrep and I am surprised not to have come accross similar complaints as of yet. Everybody booking on agoda these cheap tooms book them on the belief that they rebgetting an excellent deal, when they are in fact getting the same non discounted rate like everybody else. This also explains why there has been much disappointment at seeing the rooms and the hotels as the customer expect something better than what he is paying for. Agoda is clearly making big bucks ot of this business and They need to stop this practice. I cannot be bothered about adking for compensation but i wihll certainly Make as much publicity as i can aboutnthis dishonest practice.

I had booked hi-season hotel in hat yai thailand for 2 days and my credit card was charged. I have never receive my confirmation voucher. Send email several times also never reply.

I booked for 2 rooms through Agoda for 1 night. At the time of booking, the rate was $67 per room per night, so I should have been charged for $134. When they emailed me my receipt, it showed that I was charged with $164, or $30 more. I emailed them several times through their contact page but never received any reply. We made a call to their Singapore number, only to be referred back to their useless contact page. Clearly, Agoda is a ripoff!

I have making reservation passing by agoda, and I got the confirmation back that Agoda said it is confirm. unfortunately when I arrive with all my group of 6 rooms the hotel said they are full book, no room for us. anothor thing is I have to call internationally from Taiwan to England oversea call for more than 30 minute to clear with Agoda, and the Answer from them is you have make the reservation last minute so ... (my question is: how about your confirmation? how about your last minute sales?)
I have been cut off the phone.
who I can claim my lost? there is no contact available in web too..

To begin with, I had made my order through Priceline for my mother to stay in an NYC hotel on Thanksgiving weekend. I had never heard of Agoda.com in my life, until, for some inexplicable reason, I received my hotel confirmation email from the Agoda email address, with their logo on top of the email right next to Priceline's.

I googled Agoda, and found out they are a company based in Bangkok and Signapore that Priceline acquired in 2007...if it is legal for Priceline to hand off my deal to Agoda without my having any idea until i get a confirmation email, I really don't like it at all, but this is just a side story to the main dissatisfaction.

When our dog died at the end of hurricane sandy because we couldn't get her to the animal hospital in time due to shortage of gas and cabs, my live-in and I decided to go out of town for Thanksgiving and bury her on a farm.

I tried calling Agoda to speak with them about cancelling the trip, and they were unreachable for the first several phone calls. Then I called Priceline, however I could not get a representative because i had no Priceline confirmation number...only an Agoda.com confirmation.

Then, I thought I'd call the hotel, even though you're only supposed to deal with your booking through the booking website, I figured wince this whole thing was fishy anyway I could somehow get through with an actual human at the hotel. I explained my plight, and guess what...they could not even find my reservation in their system at all. I asked them was this maybe because it was a Priceline and/or Agoda booking? they said no, they could see other Priceline and Agoda reservations in their system, buy mine was nowhere to be found...

Well, I tried calling Priceline again, and finally (i forget how) I was able to enter my Agoda confirmation through one of the automated options, even though the Priceline hot-line mentioned nothing about Agoda, and Priceline gave me a corresponding confirmation #. Then I entered this number in the Priceline automated phone system, and then, it transferred me Agoda's automated system. "Press 2 for missing reservations" said the automated voice-I pressed 2 and waited-well well, it looked like I wasn't the only one having issues with Agoda. Then a human eventually picked up the phone.

I explained to her my situation, my dog died, I'm not staying in NYC for thanksgiving, We're going out of town and I need a refund---not to mention, I had not knowingly bought my reservation through Agoda--and on top of it all, my reservation wasn't in the system.

She didn't speak great English, conveniently for Agoda, so i was only able to address the issue of the refund. She said she could not get through to the hotel, and would have to email me. After some emails back and forth, I was told finally that I'd need to send proof of the dogs death to Agoda, who would send it to the hotel, and then the hotel would reply to agoda whether or not I could get my refund.

SO I did this, i send copies of the dog being pronounced deceased by the animal hospital, and proof of purchasing cremation for her remains. Agoda emailed me by saying that they'd sent them to the hotel and would await the hotels response. A few days pass, and I hear nothing...I email the hotel inquiring as to whether they got the proof of death. The hotel wrote back to me five days ago that they DID approve the refund, and that Agoda has my money and are the ones who have to give it back...so I forward this email to Agoda.

Agoda write back to me stating "Thank you for your email. We have taken note of the email from the hotel forwarded by you.

We will process the refund back to your once we have an official confirmation from the hotel. For this, we have email them.

Please expect an answer for them in 24 to 48 hours and we will process a refund to you in full.

Thanks."

Agoda sent this to me four days ago and I haven't heard back at all...I just sent them another email...

My wife went into booking a holiday to phuket thialand after a long illness/ operation.
before the booking Iwas shown agoda prices at the Sea Pearl Villas Phuket US$84
per night for 6 nights so she booked at that.
When we arrived I checked my email and now find the cost of 6 nights is now booked to my credit card at aud$864 98 yet I can still book it at AUD$137 and thats at a one day rate inclusive of taxes,
This I feel I have been falsely charged
Mr Neville Webster
Email [protected]@hotmail.com

Dear travelers.You have to take in the consideration the bad services offer by hotel booking agency, , Agoda.com''.I was traveling in China and i book one room hotel in Beijing by this ghost agency and i payed the services by card.I was surprise that when i arrive in that hotel the room rate was bigger that the price offer by the agency. Also the booking was not confirmed by the hotel.So in this case i decided to cancel my reservation and for sure in this way i lost 47 US Dollars for nothing.Then i was looking for other hotel by my self in Beijing.I will like to meet one of the employer of this agency and put him in Beijing street alone in the night for manage the problem i had.So please take care about this agency and make sure that you have the confirmation from the hotel

Dear Sir,

I would like your assistance with my complaints with agoda.com.

The details of my complaint is set out in my two emails to them.

Please find attached my two emails and the replies from agoda.com.

I look forward to hearing from you.

Thank you.

Best regards,
Meiliana

No refunds for cancellation, are you joking? I booked a room in Yangon, but then had to cancel because plans changed. This was no last minute cancellation. I was canceling 2 months in advance. When I went online to Agoda to cancel, it said they do not provide refunds. What travel site does not allow travelers to cancel their reservations and receive refunds? Travel plans change, that is just a fact of life. I will never use Agoda again! Their short sighted policy has cost them a potential long-term repeat customer.

Booked a hotel through Agoda and paid for 4 nights up front through their website. When I got to the hotel, they said my payment from Agoda was "declined". How could it be declined when they already withdrew the funds over two months prior?! We paid again thinking Agoda would give us a refund for this error. WRONG! They have not answered any inquires and we were scammed out of over $500. I will be pursuing legal action against them.

I booked a hotel with agoda for a trip to BALI. It was for three nights at a beach resort, it cost lower price. I recieved a booking confirmation and the voucher(the credit card charged successful). But five days later, I received an email back saying there was problems on their system( the price was wrongly and too low ), and they said they will cancel my booking but I was totally disagree, however, they still cancel my booking at that day.