ABSA / no one at absa is willing to assist

ABSA have been sending my credit card statements to my post box for 3+ years and suddenly they started posting it to my home address and they changed my surname as well. I informed them and they tell me that I must go to the bank to change it back and I refuse as I did not change it. I now got a SMS and an email (both addressed to my WRONG surname) that I don’t comply with NCA and if I don’t send my FICA documents before 23 October 2009 they will probable cancel my accredit cards. No one at ABSA is willing to assist.


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