ABSA Bankrefund

I previously had a cheque account with ABSA, I lost my job and had a couple of transactions bounce and ended owing the bank just over R1000. SARS deposited a big refund into that account. I went into the bank on the 31st (Friday) Nov, the customer agent Thuli at Gandhi square ABSA assisted me with opening a new account as I was advised that it would take 3 days to get the money deposited into that account versus the Capitec account I currently have. I was asked to email Lamese Frankson from Legal my SARS return letter to get her to transfer the money from my cheque account to my savings account. I was told it was because the bank wanted to make sure the money was not acquired fraudulently. So I emailed it on Friday, I then got a call from the Legal department on Saturday to say I owe money for the cheque account. I decided to go to the ABSA Maponya branch where I was assisted by the branch manager Masechaba Mkhize who gave great service and explained why I had gotten that call, she then asked me to email her the letter and she would send it off to Legal. I emailed it Monday morning and asked her to come back to me but she hasn't replied, neither did Lamese. I then went back to the branch Monday morning and gave a copy of the letter to Thuli, she promised to send it off. I then went back yesterday which was now the 5th of Dec to find out about my money, and was told that it had not been transferred to my savings account because Lamese was off sick. Really now!! I couldn't send my child off to the camp that had been planned and fix my car because Lamese was off sick and no one bothered to follow up on her queries, now I'm not only inconvenienced but also out of pocket because of an incompetent department that now requested me to send the letter again yesterday and still I don't have my money. Odete the branch manager ABSA Gandhi square sent an email to the Legal department she copied me in it, spoke to another agent to try and get the money moved but to no avail

Dec 06, 2018

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