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ABSA Bank / app payments

1 South Africa

On the 24 december 2018, i made payments using the app and later realised that all payments i made were doubled and to my surprise i was only intending to make a single transaction and the notications were for one, and total payments was 7200 but i ended up paying 14400, i dnt understand how did this happen and i went to the nearest branch on the same day hoping i will be assisted instead i was just given a reference number and thats it and they just said they will contact me, so i felt i was failed by absa somehow because till today there was never a formal communication or any notification that says my complaint has been received and what is the way forward and till this day i am waiting to be called by absa and i went back to the same branch 28 dec 2018 and they said they are still investigating, that was all i had now am stressed no moeny for stationary and i dont even know how am gone survive january and i knew i had money but now i have none, and unfortunately i already feel the service is not satisfactory, i have sent email no reply and when i call online customer service they said they cant help me i must back to the branch i went to from the beggining, i mean its money for me to even get there and when the incident happen i was in limpopo and now am back to gauteng, am just dissappointed

i request a refund


Jan 2, 2019

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