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[Resolved] ABC Financial Services / retro lumberton nj

5 Lumberton, NJ, United States

I came in person to cancel my month to month membership back in the spring. When I cancelled I confirmed with staff (at the location in lumberton nj) that my membership was over and I would only be billed one more time to finished out the current month. I have still been charged for this account that I cancelled and was no longer using. I tried to contact the manager several times, I was always told he would call back and he never did. I eventually went into the location in august to speak to him and he was not there. I was told again I would get a call back and waited almost 2 weeks for a reply. He tried to tell me that I must have signed a yearly membership (I did not and confirmed I did not when I cancelled) and I had to be billed until november. They had a crazy difficult time even finding my account and I believe that a mistake was made either when I signed up and/or they realized they made a mistake and are trying to put it back on me. After realizing this was a bigger issue called my bank/credit card customer service and was told not to give out my new billing info and since then they have reimbursed me for several months of charges from retro.

Today I received an email stating that if I did not give my new card info "action would be taken". I called my bank/customer service again today and was told by a rep named sharon not to give my info and that I was not responsible to continue to pay for a service I was no longer using.

I have not entered this gym since early spring and will not ever again. I did not sign a yearly membership; I would never have signed a yearly membership for this exact reason. I signed up for a month to month membership. As stated I confirmed several times that I did so when I signed up and when I cancelled.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • ABC Financial Services Customer Care's Response, Oct 10, 2018


    Unfortunately, I was not able to locate your membership with the information provided in this post. Please email me at cherette.[protected] with either your 9 digit agreement number or the home phone number on your account so that I may look into this for you.

    Cherette Tyler-Clegg
    Customer Relationship Specialist
    ABC Financial Services

Oct 9, 2018

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