ABC Financial / Retro Fitness / billing - account issues
Me and my husband have been members since before this gym actually opened. We signed up together, still have the original agreement but yet they still continue to screw up our account.
First time: Both accounts were under me. My husband didn't exist. Supposedly they corrected this. Fine.
Second Time: Call in to cancel tanning packages on both the accounts on June 30th. The girl said it was taken care of. No worries. Wasen't told at that time I was not even in the system. Great employee. I should have been told there was an issue with my account at this time.
Checked most recent bank statement- billed for tanning and for 2 accounts.
Called and spoke to Christina who said she would have the Manager call me when she gets in at 5. 8 PM rolls around and no call. I call in, she knew about the situation yet didn't lift a finger to even call and let me know the situation. Got into an argument with her and she says I dont exist and that the tanning was never cancelled??? Well I have 2 years bank statements showing otherwise.
Blamed ABC Financial and said I need to take it up with them. They make those changes blah blah
Call ABC... They told me that the changes to my account were in fact made at the Gym. She read me the notes on the account. She had found my account labeled as my husbands... AGAIN! I guess Santa Clause did this???? Maybe the Tooth Fairy??? So they keep changing the names around on our account and then act like they don't know whats going on or who did it?
ABC has the account change history and notes. I asked for a copy for my records. The rep told me she cant do that but said I can do it on the clubonline.com . She had me on a 2 hour wild goose chase and in the end...no notes. She said they changed their system last week and she wasent aware... UM HELLO YOU WORK THERE. Basically ABC is will not give me my account notes in writing. 2 Hours wasted with an incompetent representative who doesent even know how her own company works or their changes.
I am out money on the tanning. I am out of my time dealing with this BS that I pay for on time monthly... and I am angry that the Gym pointed the finger at someone else when the computer system shows who did what at what time... BIG SCAM AND LIARS. For someone who doesen't exist you sure dont mind taking money out of my account for 2 memberships??? Rude and Poor Customer Service.
More ABC Financial / Retro Fitness Complaints & Reviews
- [Resolved] ABC Financial - scammed 
- [Resolved] ABC Financial / Retro Fitness - credit card billing practices 
- ABC Financial - golds gym cancellation 
- ABC Financial - unable to cancel membership at work out world gym 
- [Resolved] ABC Financial Services - poor documentation of cancellation policy, hurdles to cancelling gym membership 
- [Resolved] ABC Financial Services - retro lumberton nj
- [Resolved] abcfinancial.com - unethical behaviour
- [Resolved] ABC Financial / Retro Fitness - membership fee overcharge / issue unresolved
- [Resolved] ABC Financial Services - planet fitness gym membership cancellation policy
- [Resolved] ABC Financial Services - work out world