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A V G Security / failure to carry our paid work for repair of windows updates

1 Netherlands, Netherlands
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Over that past two weeks I have been in contact with a v g concerning loss of windows updates on my computer. I was told an a v g driver updater would fix this problem. I paid £24 for the programme to be added to my computer. It it did not solve the problem. So I contacted a v g support and was told after access was given to my computer that more time would need to be spent on putting it right. I was convinced that this could be done and was offered, what is on my receipt a complex fix for £99 99p. I paid. My computer was taken over for some three hours. After which I was told that it was fixed. It was not. I contacted support the next day and once more it was taken over for several hours, again after which I was told that it was fixed. It was not. I am very unhappy with the service of a v g as the work I trusted them with was not put right in spite of the technician's telling me that it was. I have wasted considerable time over this and money and to a certain amount I have lost trust in a v g. I therefore ask that the £99 99p that I paid out for work to be done, which was not to be returned to me with the same speed in which it was taken out of my bank account

Nov 10, 2016

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