AVG Technologies
reviews and complaints

Ik betaalde op 16/12 maar blijf, om de twee dagen een aanmaning ontvangen om te betalen. AVG India wou helpen maar dan moet ik een copie van iets zenden en 'k versta het niet. Met 86 lentes wordt alles er niet gemakkelijker op ! KLACHT IS NU WEER TE KORT : ik zal dus nogmaals herhalen dat ik bestelde en betaalde op 16/12 en dat, om de 2 dagen, ik uitgenodigd wordt om te betalen. 't Is, alles bij mekaar een frustrerende boel. En met deze hoop ik dat er genoeg letters in de klacht zitten.

m paying for something i canceled about 2 months ago and getting overdrafts at my bank because this charge happened twice this month.i would like to see money back or i think ill report it to the authorities.prolly do that anyways.but the morrow of it is, i canceled it and still getting charged and more bank overdrafts.must a man have to spell it out, every month the same charges. im on social security guys, what is it going to take.my bank file a unauthorized payment, this month, because i said it was fraudelent, it is i didnt authorize it.

money out my bank that i never gave permission for put it back in my bank

This charge showed up on my company credit card on September 9, 2021 for $69.99. This is my personal card with only my name authorized to use this card. I use my card for ordering office supplies. I did not make this charge and I have no further information regarding the charge because I didn't make the charge and know nothing about what you do. I always get emails to confirm what I have placed orders for. No email came to me from this company and I have not made this charge or any future charges that you may try to make on my card. Please credit my card for the charges as soon as possible as I just caught the error.

Thank you for assisting me in resolving this matter.

Kathy Rash
Overman Buildings, Inc.

On 10/14/21 an unauthorized charge of $53.99 was made to my checking account by AVG TECHNOLOGIES. I never heard of this company and did not authorized the charge. Please refund this amount back to my checking account and never do this again. I don't know how this was done . Make refund as soon as possible. Do not do this again.

good morning, Mm/Mr.

I don't wants renewal the subscription AVG secure VPN, my name is Miguel Carranza. Please don't renewal without my authorization again. I have no more information to give you. Sorry . and stop to send me publicity to remind that my subscription is about to renewal

[protected]@gmail.com Montreal, Canada 2021-Nov. -03

Recently charged £79.99 without my knowledge. Agreement made to refund me. No contact since! Request/case number [protected]. AVG is avoiding giving back monies. This is an appalling way to do business! I feel scammed. The money was taken without a request. No one seems to be able to help! Then this website tells me to keep writing for someone to take notice! What the hell!

I was charged $64.19 from DRI*AVG TECHNOLOGIES www.avg.com MN on 10-11-21 reference #244309912585400686054964 2 and on 10-12-21 I was charged $96.29 with a reference #24430991286400687007689 2. These were both unauthorized charges. Could you please have them reversed from my credit card. I have been doing business with your company for years. If this isn't resolved I will have to move my business to another company.

Unauthorized charges. Attempted a refund. They said no because of services rendered. What services?! I never ordered, used or shopped for their product. I was not even familiar with the company until seeing the random charges on my credit card. Two separate charges! Apparently this is an anti virus program. I do not own a computer. Mysteriously, when I called and requested a refund for the 3rd time, we were disconnected. If this is a honest mistake on their part, then a refund should be given immediately. My question is how did they get my credit card number? Something is shady!

I received this answer to my complaint regarding the unauthorized charge on my card. This solution is unacceptable to me.

I'm happy to hear from you again. Please accept my apologies for the delay.

I understand that you received the e-mail that informs you that your card probably expired. Let me explain the situation, American Express, Mastercard, Visa and Discover all offer services that help merchants keep their customers' credit card information current. These services provide merchants with updated information for customers whose accounts have new credit card numbers or updated expiration dates.

AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase, and we explain how to cancel subscriptions in the notification sent 30 and 15 days prior to the order being placed to let you know in advance that this payment was due.

I'm sorry to hear that you feel this way, and I understand your frustration. As a result, I am unable to process a refund, as the refund was requested after the 30 day refund period grace period.

I am bound by our 30-day refund policy, which you may view on page: AVG Refund Policy

Thank you for your understanding.

I wish you a lovely day!

Best regards,

Martin Slezák

AVG Customer Care

when i connect to vpn in less than 2 minutes its disconnects and this repeats when i reconnect, hope you can help, i received a conformation Email about avg internet security but nothing concerning the vpn subscription, i had product activation code for avg, do i need one for vpn as well, both products were purchased on 9 september 2021. email address is [protected]@hotmail.com avg details Order Number:
[protected] Order Date:
9 September 2021

john

There is an unauthorized charge on my debit card for $89.99 that was charged at 3am EST this morning September 21st. I do not have AVG as my security so how was I charged for this and better yet how did this company get my debit card information? This is fraud. I want a full refund of this amount immediately.

Debora Gaetano
149 Sam Pinkley St
Moncks Corner SC 29461

On 6 Aug 2021 we had an amount of R829 deducted from our bank account, but have NEVER had anyone informing or requesting authorization from us. When I accessed my account online, your system shows the last historical entry to have occurred in Aug 2018 for R699. There is no transaction for the R829 deducted from our account. We have also requested the bank to investigate but have not heard anything thus far.

I attach a copy of the bank transaction to which I refer.

Please call me about this matter ASAP or I will be calling the police to report fraud. My number is519 623 4063.

Sandra Newton

Received reminder and invoice within 24hrs. Don't want product. Told have to wait 7 - 10 business days for refund.
Asked why as this is an unauthorised transaction.
Requested to make a complaint asked for operative to read back complaint as per complaint proceedure in every business. Informed the operative that this will be in the script as I have trained call centre operatives. As a result she put phone down. There is no need for me to wait for a refund they can reverse the transaction. This is blatant money grabbing. I don't want the product as there is no middle way. Either one computer cover or 10. I have been fleeced of £74.99 without the opportunity to cancel.
I attempted to do so but the site would not allow me to do so unless I provided information that it refused to recognise. I'm expected to give notice but they completed the entire transaction in 12 hrs of the reminder.
This is unfair business practice. The only recourse is to contact my bank if the money is not returned and identify it as an unauthorised transaction.

Hi,

I am no loner a user of the 'Freeware' AVG for a while now... As you may check, my username is: Cinzia Mintoff. I have uninstalled the software for a while now. The thing I have bought was around 24 euro some years ago, with my other visa card.
As from last week, I noticed that I have an unauthorised purchase of 90.61 euros on the 24th May and 90.54 euros on the 29th May. Which it is clearly a hack! since I have never authorised such payments, in both days of the same week that I have not logged into my pc and I do not use your freeware or software anymore!
I Request my money back and stop stealing or I will take legal actions immediately!

there has been unauthorized charges to my business credit card. I would like this to stop immediately. How sneaky not to list your business phone number so we seem to be at your mercy

On April 25, 2021, my credit card was charged $74.19, but I did not buy anything from AVG on this date. I don't know why this happened and I don't have a client number, nor an email or receipt of this charge.

I am requesting a refund of $74.19.

You can reach me at this email: [protected]@mustangs.mtmercy.edu

My bank account was charged today for a purchase I did not authorize. $75.35. Please cancel this account and refund my money . I fail to understand how this could happen.
I would expect this to be cancelled and my money returned to my account.

Thank you,
Gail J. Wilcox
[protected]

Order [protected]. Refund request Ref. [protected] first lodged 28/02/21. AVG Support replied same date the refund was approved for processing and took 7 days to appear in my bank acc. Now 2wks and despite several requests, still no refund. The only AVG responses were an auto "saved message" saying the refund was already paid by its distributor (Digital River). If this was true, why failed to provide requested evidence to show which acc. the money was returned to. No one care respond nor information provided. AVG staff must be lying and no one is making the effort to follow-up matter with DR. There is no support at all. Also it is very hard to contact AVG using its email. The auto no-reply saying "messages not delivered, the system can't identify requests, as no ticket". Don't know what ticket, its all excuses and not willing to help. But I always quote Order and Request Ref. numbers. Poor customer service. Sorry your system can't accept information sent by PDF. Please help. Thank you