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Dear Family Dollar Customer Service/CEO
My name is Kesha Willis and I am a loyal customer of Family Dollar. I am writing to express my dissatisfaction and frustration with the service I received at your store on Senia Road in Fairburn, GA (store #11634) on August 30, 2023.
On that day, I entered the Family Dollar to purchase some spaghetti sauce. As I approached the counter to pay, a fair-skinned young girl checked me out. My change should have been $5.23. I was given a five-dollar bill and two dimes. I asked the young lady if she was out of pennies because I didn’t receive all my change from my purchase. She replied “YES” with an attitude, then she turned around to the manager and asked if she had any pennies. The manager gave her a roll of pennies, and the young girl began to open the pennies and throw them on the counter at me. She also cursed at me and said some very rude words that I do not want to repeat.
The employee’s behavior was unacceptable and disrespectful. She threw my money at me and cussed at me for no reason. The manager did nothing to stop her or apologize to me. She just stood there and watched as the employee insulted me. I felt humiliated and angry. I left the store without taking my change or my receipt.
I demand an apology from both the employee and the manager, and a disciplinary action against them. They should not be allowed to treat customers like that. I also request a refund or compensation for the inconvenience and frustration I faced. I have been a regular customer of Family Dollar for years, but after this incident, I am considering taking my business elsewhere.
I hope you will take this matter seriously and address it promptly. I expect a response from you within 10 business days. If I do not hear from you by then, I will escalate this issue to higher authorities or take legal action.
You can contact me by phone at [protected] or by email at [protected]@gmail. I’ll be more than happy to point out the employees and manager who were involved in this incident for your reference.
Thank you for your attention and cooperation.
Sincerely,
FranKesha Willis
