CB Banks Comenity Complaints #2-21

Comenity review: Trying to pay bill ( 1 comment)

Shelley Iaea of US

Sep 30, 2026 8:48 pm UTC

Verified customer

Review updated: Sep 30, 2026

Featured review

Hi I have been trying to pay my bill, but have not found a way to do it. I can't pay at store, I can't pay at bank, I can't use my credit card, I do not have a debit card. I have tried emailing and calling, no response. I am willing to pay what I owed. Today collections called me and I explained to her what was going on, she hung up on me. This is second time I have been hung up on. I don't know what to do.

Claimed loss: Late fees, credit reports

Desired outcome: Dropped late fees. Negative credit reversed. I am willing to pay all my past de minus late fees.

Confidential Information Hidden: This section contains confidential information visible to verified Comenity representatives only. If you are affiliated with Comenity, please claim your business to access these details.

1 comments

Add a comment

shelley Iaea

1 comments

shelley Iaea of US

Sep 30, 2026 8:54 pm UTC

Verified customer

Then today they called for payments , I explained what was going on. She HUNG up on me. This is second time it happened. Just wanted to add that note to my complaint.
Shelley

Comenity - They've stolen money from my account 3

Comenity - Comenity bank gouge long-time customers with/ late fees 13

Comenity - Harassment and lack of information 12

Resolved

Comenity - Have no idea how they've got my card details 5

Comenity - Delta bmla 5

Comenity - AAA Visa Card

Comenity - Victoria secret credit card

Comenity - Comenity dell pay

Comenity - False charging

Comenity - Comenity capital bank/ppl timonium md.

View all Comenity reviews and complaints

Comenity Contacts

Comenity phone numbers

+1 (800) 675-5685

Click up if you have successfully reached Comenity by calling +1 (800) 675-5685 phone number 1 1 users reported that they have successfully reached Comenity by calling +1 (800) 675-5685 phone number Click down if you have unsuccessfully reached Comenity by calling +1 (800) 675-5685 phone number 0 0 users reported that they have UNsuccessfully reached Comenity by calling +1 (800) 675-5685 phone number

100%
Confidence score

Comenity Bank

+1 (855) 506-2496

Click up if you have successfully reached Comenity by calling +1 (855) 506-2496 phone number 0 0 users reported that they have successfully reached Comenity by calling +1 (855) 506-2496 phone number Click down if you have unsuccessfully reached Comenity by calling +1 (855) 506-2496 phone number 0 0 users reported that they have UNsuccessfully reached Comenity by calling +1 (855) 506-2496 phone number

Comenity Capital Bank

Comenity emails

service@comenity.net

100%
Confidence score: 100%

Support

Comenity address

PO Box 182273, Columbus, Ohio, 43218, United States

Comenity social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 12, 2026