Comcast / Xfinity
reviews and complaints

Deceptive when singing me up for promotional with "free"phone. Using language barriers to con people into switching service and getting promotional "free" phone. Phone is not free, they add it to your billing account, xfin pays a monthly fee, if the phone gets damaged and you need to switch to another phone, they charge you full amount of what's left to pay on the phone still, . The way I was signed up was deceptive, language barriers are exploited even when you repeatedly say you can only understand half of what the person is saying. Had service on my Motorola phone, with Xfinity, while waiting for promotional phone in mail, now they say my moto isn't compatible, yet, when I first switched to xfin, xfin service was on moto..until new phone got here.

Want to file a class action law suit against them. I'm not the first nor the last person they will exploit.

For the last 6 months xfinity/comcast has sent me emails about being "over on my data"! I called immediately to change my account to unlimited as it suggested on the email. I was told I did not qualify for said unlimited! I have done this monthly ever since! Last week I called again to cancel my service and complained about thew $100 every month for overages on data, when I called each time to change it! I was transferred three different times "higher" up the proverbial ladder! This time I took pictures of the entire text conversation! I said what the issue was and they offered unlimited data for my service for $59 a month for my service! Told them they should have done that six months ago! I said they told me I could not have unlimited! They said they have no record of such conversations, yet I called every month! After taking pictures of the entire conversation in text, I called again to cancel my service and ask for a refund for the months they refused unlimited service. Interesting that they had no record of my texts! I took photos of the entire text conversation last time so I can prove they are lying! I told them to cancel service again and send me a refund for the $100 for every month they charged me for being over data!~! Again, they had no record of any of the conversations or texts! I want a refund for the $100 a month charges for "over data" and cancel my account! This was last week and today I just received a bill for next months charges again with over-data charges of $100 yet I have proof I cancelled my account! Such a scam they are running! I want my refund and to have my account cancelled immediately post dated to my first request fort unlimited data!

Your automatic payment details

Payment amount:

$188.54

Payment date: 11/26/2022

Xfinity account number: ending in 4434

View bill

In August of this year, 2022, I had placed an order for an Apple iWatch 7 Aluminum 44mm, Navy-blue sports band. I returned the device within the 14-day return period, exactly 3 days after receiving it. Then, three weeks later I received two emails from Xfinity's Warehouse. The first confirmed the device was received. The second email was stating that the returned device was damaged, and I was going to be charged for the device in the amount of $564.00. The device was not damaged when it was returned to them. So, I contacted Xfinity Support to find out why the iWatch 7 was considered damaged, the representative informed me that it was labeled as damaged because the "Find my iWatch" setting was turned-on, and it needed to be turned-off. I responded that it was never turned-on. This representative provided me with the iWatch 7 IMEI number, then transferred me to Apple Support who would help me "remove the find my Apple 7 iWatch security feature".

While this was going on the Warehouse sent that device back to me. The package had only the device IMEI information, no other documentation was given as to why it was returned that was included with it. I wanted to return the device (again) but they would not provide me with the device return label. My thoughts were that they did not want the device back, only to keep the device cost they took from me, which I feel has to be illegal in some way. I don't know, but I am purely astonished at being treated in this manner as a long-term customer (4+years)

I did speak to Apple Tech Support, and the representative informed me that the devices' security-lock feature Find my iWatch was not on, because if it was in fact turned-on it would show up in their system. The rep gave me additional information than the call was ended.

When I called Xfinity Mobile back, and was transferred to multiple areas, including Tier 2 team, then above them. When I explained that the device, I returned did not have that security lock engaged, and that I wanted a refund of the device cost they charged me for in full ($526.00) the Upper Tier informed me that if the Warehouse reported that the device feature was on, per their policy it remained in their records as on. Even though Apple themselves told me it wasn't. This upper-tier person informed me that they went by what the warehouse reported, and it over-rided what Apple Support explained to me. They claimed the charge was valid, and no refund would be made.

Dear fcc consumer complaints federal gov.

U.S. Department of health and human services, office for civil rights (ocr).

Dear federal trading commision

i am customer from comcast aproximatelly 7 seven years account number [protected] - during this time i never ever

left payment due, paying on date.

After that federal gov by federal commision communication. Fcc.Gov.

A a.C, p. To peopple like me with 78 years old and must complay with some requirements like low income, my benefits by ssa. $862.00 per month and help with food stamps and leaving in apartments subsidied and other requirements to have this help from federal gov of $30,00 per month to pay expenses like internet essentials and or mobile services.

Few monts ago a gentleman from xfinitty comcast call me to offering me a following situation:

one phone 5g moto for free, if i devide my mbg 50 mbg to my internet and the other 50mbg to support the mobile service, this way done: $30.00 - $9.95 = $20.05 to support mobile services ref the phone that was offered for free

garantided that i will do not have any billing fees from this transation this was a employee of xfinity/comcast second his own words he said to me that him had authority to do this transaction. Without any charge to me

dear responsible for fcc federal government. They sent a bill of mobile services one of $379.00 and other of $173.00

in addition, this one bill that i have to pay the phone 5g moto by the amount of $ 13,50 x 24 months, with an obligation if i close the account of mobile phone, i have to pay in cash, $339.00. (price of the phone 5g)

dear sirs, the xfinity /comcast also charge more $19.63

i really do not sign any other program, i never ever asked any order or service. I do not ask for phone 5g

when the phone was gived for free this people start to be create bill that they never ever come to explain to me absolutely anything.

I am feeling the use me knowledgement to mistake i am 78 years old they me judge as stupid old man that they can commited scams, scheme and fraud.

In my view a company xfinity/ comcast with

$ 20. Billions of us$, do not needing to take advange over me, a retired person with low benefits.

My ticked number is 5807475. On fcc goverment federal

my benefits is $862.00 per month they want charge is $532.00 this bill was created by employees of

xfinity/ comcast to take advantage from me they never call me to say anything about this \ is the west side history.

Respectfully,

correia

my email: [protected]@outlook.Com

1st my sons cell was stolen in october 2021. I filed a theft report and reported it to xfinity. I ordered a replacement phone. At that time I had 5 unlimited lines, 1 ipad and 1 watch. My bill went from 245.12 to 480.48 per month, being charged for 6 unlimited lines due to the replacement phone. I decided to leave xfinity in october 2022 due to my mobile bill doubling. I was not able to successfully port 3 of the 5 lines so I cancelled the same day 10/5/2022. I cancelled my at&t acct and all numbers were ported back. It is 10/31/2022 my sons phone [protected] had not worked since 10/5/2022. Finally after numerous phone calls/chats and none of my issues being resolved a new number was issued. The problem is every time xfinity mobile resolves replacing a stolen phone, or reactivating the mobile numbers I get charged additional lines. I called 3 weeks ago to ask for a review of my account b/c I have been charged extra for a year and would like my account to be adjusted. I could not understand the representative who gave me a ticket number that no other representative seems to be able to find to see if any action has been taken. The ticket number might be [protected].

I have had so many outages with them. I live in Denver CO and have very few choices for TV services. They give me money back but, for a service that does NOT WORK, it is so annoying. The latest-I signed up for Center Ice, and it does not work. I called and they said they are having problems with it and "their engineers are working on it". Did they tell me about this prior to me calling? No- I wasted my time. Still on line with them--they gave me my money back, yeah for me (did everyone get their money back?). Is the issue resolved-no. No time frame either. I asked for a supervisor-no luck-I said call me back within an hour. I will probably have to call back. TERRIBLE customer service.

I purchased iPhone 14 max pro down loaded my information from prior phone.. I needed to fly out due to business. My phone service stopped working and I flew to a state that does not have xfinity. No calling or text message service for one week during which each day for hours I was on chat they deleted my Esim card so now I cannot even move my number over . I started printing chats they keep repeating same details and saying same thing telling me to wait. I still have no service

My son broke his phone and needed a replacement before the lease was up on the old phone. I purchased the phone from a website and was assured it was an unlocked phone. After spending over 6 hours on the weekend on the phone explaining the situation 10 times over to people that barely spoke English and getting an error message that the sim card was not compatible with the phone. I also made 3, yes 3 trips to the store only to be told by the MANAGER the second time I went that there was nothing they could do to help me and read me that sim card error as if I was 2 years old and illiterate. Everyone in the store looked at him in shock. Sorry, but you don't treat women that way in 2022. I had to have my husband accompany me to the store the 3rd time, and finally I was able to be told that the phone was indeed locked to another carrier but didn't say which. I could have had a new phone by now after wasting my weekend like it was nothing and we have been customers for 30 years. We will be switching at our earliest convenience. Why should we spend over $300 a month to support this type of service?

October 26th, 5pm-8pm

I recently upgraded my iPhone to the new 14 pro max. Ever since then, I’ve had issues with SMS. After the recent iOS 16.1 update and the new eSim’s, I have had no SMS’ come through. There’s always been issues with iMessage and SMS. This message issue has gotten even worse with the major network carriers (especially since Xfinity Mobile is secondary to Verizon towers). After researching the issue on Cindy mobile forums, I deleted my eSim and attempted to get a new one. I spent over 2 hours on the Xfinity mobile chat trying to get a new eSim with no resolution. I was told the same line over and over. I was given the option to pay for a new line or a new number. I was passed around to random departments. I suggested escalation multiple times, only to have the “advanced” Team go to escalation and get a ticket number at the 3 hour mark with no resolution.

cr#[protected]

I had a house fire on 3/13/21 and lost all of my belongings in the fire. I called all of my service providers, including Xfinity, the following week (week of 3/14/22) to cancel my accounts since service was no longer needed.

A Xfinity representative told me my account was cancelled and that I did not need to mail back the equipment since it was destroyed in the fire.

Since that first conversation, I've had to call Xfinity six separate times because my account was NOT cancelled, and I continued to be billed at full rates for a service not provided. The second time I called in, I was told my account was placed on a 'seasonal hold' because the first agent most likely 'didn't want to be dinged for a cancellation'.

I have been promised my account has been cancelled MULTIPLE times, after being on hold or transferred repeatedly. One time, I was transferred 3 times and the last person I spoke with again promised my account was cancelled - after laughing at my situation.

I finally was able to get 3 months of incorrect charges reimbursed but I started getting constant emails to return the equipment. I did not have the equipment per my initial conversation with the first agent because it was destroyed in a house fire.

The last time I called an agent, she finally provided me with a full view of what was happening. I was charged $132 in July, credited $140 in August, charged $73 in August, credited $209 in August, charged again another $73 in August. Then, I was billed again for the August 7th - September 14th billing cycle AND I continue to receive letters and emails to return the equipment - each letter says they used my credit (which is meant to repay the months billed incorrectly after I cancelled) of $139.75 to cover the equipment costs of $150. Then, I still 'owe' $10.25.

One of the agents told me that everyone should had cancelled me under a 'fire loss' code. That person, again, promised me resolution and it was not done.

Losing my home to a fire is incredibly traumatic. I am so incredibly hurt that Xfinity values profits more than people and has created a culture where their agents would rather lie to a customer who went through a disaster than cancel their account. I am triggered every time I get a letter, email, or call from Xfinity and I no longer trust their representatives to resolve my incredibly simple request.

I called to cancel our service on 10-24-2022 as our business has closed. I was informed we are responsible for the rest of our contract, $770 to be exact. A lengthy chat and talk to a Comcast representative did absolutely no good. I asked and clarified the business was closed and told him that we have no other options as we only lease the business building, but all the representative could say is we are responsible for the remainder of our contract. We have Comcast business at our house already and have nowhere else to transfer. It’s hard enough when a small business closes but Comcast just hits a person harder with no forgiveness. We will never recommend or deal with Comcast again.

In November of 2021 I cancelled my cable however kept my wifi - the services were to only be at most 19.85 a month - with the ACP which I have been approved for since 2021 my bill should only be 9.95 plus tax. Xfinity is charging me for Unreturned TV Box that was actually taken to the closest Xfinity store on November 11 2021 - I made sure to keep a record of the Serial Number of the box and the date and time I returned such.

I have spoken with Xfinity Customer Service on 3 different occasions with each call lasting over an hour without any resolution. I was intentionally lied to about the charges being reversed I assume to get me off of the phone. There was no reversal of charges and to add to my disgust with the lack of professionalism or knowledge of how to handle a billing issue I have also found after reviewing all of my bills and found that many of the months my ACP was removed and a reversal of charges were placed on my account - to only find that a month or two later my ACP was placed back and credit was given. That is a direct unlawful reversal of a government program that I have been qualified to receive. At this point and time Xfinity needs to credit my account the amount due to credit and in the end leaves my account with a credit of 19.85 - Lack of intelligence and knowledge of how to perform the duties required of such has made this task difficult and I am now seriously considering contacting the Franchise Authority for The Indiana Utility Regulatory Commission due to the depth of the deceit and false charges by the billing department.

This nightmare began in December and is still present in my life. I will not pay a bill that has been falsified and created under false pretense as well as removal of my Federal Government ACP - as of current date they have removed my ACP 3 different occasions.

I have had cell phones for over 25 years, and I (nor my wife) have EVER exceeded the data capacity from the various phone carriers we have used!

For the last 2 years we have been with this company, and everything have been normal until about 3 months ago.

I recently read that Comcast/Xfinity is having financial woes and the cable service charges have gone up from around $5.00 to $114.00 a month. But about 4 months ago we were informed that our phone data usage has gone over the amount contracted for AND THE SAME AGAIN on this month's bill. Our cell phone portion of our combined bill (Cable, Internet and cell phone service) has doubled for those 2 months without... any change in our usage habit.

You don't think that such is a way to increase profits and thus alleviate their financial woes?

On my way to work today an "Authorized Contractor" clipped my side view mirror, and broke it, while making an illegal left turn from behind me at an intersection. Attached is the photo I took of the vehicle.

This occurred at the intersection of North Ave and Asquith Road at approximately 8:30am.

I have not made a police report yet but I will. The Baltimore Police dept. is terrible, but I will call as a last resort

I lost internet on 09-28-22 during Hurricane Ian. I regained spotty service on 10-14-22 . Im only getting around 75 mbs when I'm paying for 300 mbs. I've tried numerous times to make contact by phone to get a credit on my bill and resolve the issue of not getting 300 mbs. The only contact I've made is by the Xfinity website which appears to be automated and indicates IM not eligible for a credit for not havingXfinity internet.

Contacted Comcast about my Internet in August. I lost Internet connection, and I called several times, and it was never fixed. I believe they were updating a server, and this affected me. It took me about 2 weeks to get this problem resolved without any help from customer service. Then I asked that my bill be adjusted for my loss of service, it never was. The customer service rep spoke broken English, which I had a hard time understanding. I asked for an English-speaking agent, and I got a Philippina woman on the phone. She couldn't help me, so I kept calling, each person spoke broken English and I couldn't understand them. I thought my September bill would be adjusted it wasn't, so I went to My Account to speak with someone through a chat, we were disconnected, and my problem has not been resolved. Now its October, and my bill has a $10.00 late fee added and my previous bill has not been adjusted. Comcast has the worst customer service I have ever had to deal with, if I could find another company, I would dump them. AT&T are no better.

Getting close to the end of my rope here. Been with Comcast as a loyal customer since 1980, triple Play since 2000 or so (respectfully requesting fellow customers here not mock me for this). As an overview the first 20 or so were mostly fine, the last 22 much less so, as they make it harder and harder to reach directly various Departments for help, to the point where now at best it is a horrific time suck; at worst is where I am now.

Despite paying for it, the Upstairs Cable Box has had no On Demand access for at least 2 years. Three Tech Visits (Truck Rolls) over a 4 month period have (while the Tech was here) done various things to where, at each point, while the Tech was here, APPEARED to have fixed this no On Demand issue. Again...while the Tech person was here.

Before Tech visit #2 I decided to upgrade the Cable Box to the X1 Box, Set up the Truck Roll, X1 box and remote Installed, Tech fired it up, everything seemed fine. No. Again that evening we turned on the Box and this time we could not access ANY television channels at all. Complete non access. From no On Demand (for years ) to no TV at all.

Set up Truck Roll #3 which took a few days, The Tech guy was incredibly pleasant, knowledgeable, put in a new x1 box, new voice remote, patiently walked us through most of its features. All good, finally, right? Wrong. AGAIN that evening no TV/Cable service at all could be accessed despite (again) things apparently restored while the Tech guy was here. We have over the past 5 days written down date/time/result of efforts to reach TV services. Still, no access can be achieved.

Today I tried to reach Customer Service/Account Management to get a max. credit for this years long problem and hoping to somehow get a FOURTH Tech visit set up too. Nope, "we'll send you a Link before we can get someone to help you (I rarely use my Smartphone)". Link received, clicked on, Message:" This Page cannot be reached". Sorry to go on and on but (where I started) I'm reaching the end of my rope. If they had any shame, they should be ashamed X 100.

10/13-10/14/2022

I am trying to resolve a TV/Cable streaming problem while I am away from my home base. I spent a long time (hour/s plus) trying to resolve my problem yesterday. I was talking to machines that would do what they wanted and then hang up …checking my home boxes for errors!

Supposed

To get back to me…I was supposed to get call back.. Text gave up. Finally got a tech fixed turning something on to use…today not work again…same issues with machines in charge…I got text about my phone not working! I waited for call and got a text instead and no response to me… I pay a fortune for my elaborate service. There should be humans to help…they did something new that nothing makes sense or works.

Harriet Segal from MA

The initial internet plan I had with Xfinity expired. The bill went from $50/month to $83/month. I’m 73 and I only use my phone for watching movies. I was encouraged to apply for ACP. I tried several times to complete the application but it wouldn’t complete. I asked a family member to help but it was the same result. I spoke with an Xfinty rep several times. Today I called their retention department and asked to have my plan changed. That didn’t help the amount to be paid. Everything is staying the same. They weren’t able to sell me anything else although everyone tried.

It takes a long time to talk to a human there and I know salaries cost money but attrition and reputation is being effected too with this attitude of corporate policy. I need help but that’s not going to happen.

I was lied to by the xfinity sales representative to fraudulently obtain my business. I print a copy of the chat (07/23/2022), so all my assurations below are back up in writing and attached.

The Xfinity Mobile representative promised the below items which have not been delivered.

1) Promised a TOTAL monthly bill of $ 80.00, being billed $83.18. - No action taken by xfinity. Over billing is currently $2.53 for 9/14 bill and $3.18 for 10/14 bill.

2) Promised a $400 gift card and scheduled for a $100 card. - tried to resolve my phone on 10/102022 at 1220 without success.

A. Also the sales rep promised to immediately deliver the gift card after account activation, did not mention the 90 day hold.

3) Promised $80.00/month for two lines for lifetime - See the chat -

4) Sold 5G service for a phone not capable of 5G - I would think the sales rep would know about phones.- No fix for this. BUT I should have known better.

5) There are other misrepresentations thru-out the chat, but not critical enough to fight about.

All of these promises are in writing in the 7/23/2022 chat of which I print all the screens. I have attached the screen supporting my statements above.

The above clearly demonstrates that Xfinity engaged in deceptive sales practices if not outright fraud. The sales rep told me whatever it took to get me to agree to switch to Xfinity Mobile and then xfinity simply reneges and says "if you do not like it go back to T-Mobile" They realize what a problem this is and of course most people are not going to do it. From reading other reviews, this appears to be a sales technique used by xfinity mobile.

The Xfinity Mobile response has been paraphrase "We are not going to make any adjustments nor honor the promises made in the chat by our sales rep. We will re-train the rep. If you are not happy, there is no contract go back to T-mobile".

I want xfinity to honor all the promises made in the chat