Where do I start... July 20, 2013 I ordered Comcast Xfinity bundled deal which includes, phone, internet and cable. I ordered the largest package possible with all of the premium channels to check it out. I figured I could change my plan later. We have 7 boxes throughout the house.
I opted for the self install because I am pretty handy and an all around geek with electronics. They scheduled the hot tap for Wednesday, July 24, 2013. The equipment arrived but they did not hot tap the house. I had to go out of town and called on Saturday when I arrived back. I explained that I cannot install my equipment as the services has not yet been connected and no one showed up or called to cancel the service connect. She rescheduled for the next day Sunday, July 28, 2013. Once again no one called nor did they bother to show up. I called on Monday, July 29, 2013. She said they had rescheduled for that day but noticed they cancelled again in the system without any reason. She went ahead and decided to do a professional install at no charge. The earliest they could come was that next Saturday, August 3, 2013. I said no that was not a good day nor was it acceptable since now I was behind other customers who had ordered their service after me. She then patched me through another representative who could check about fitting me in. They had an opening on Wednesday, July 31, 2013 from 8-10am. I agreed and it was scheduled. When 12:45 pm rolled around without anyone showing up I called again. The CSR said that they called and left two messages and sent me an email and that they had to reschedule for 2-4pm. I said that was ridiculous and that no one called and left a message nor did I get an email. I would wait for the next slot for them to come. At 4:15pm I called and because again no one showed up or bothered to call. After an hour on the phone (by the way I had now spend 3 hours prior on the phone) she agreed to expedite and get a technician out right away. I said I would not be home due to going to my sons banquet for his presentation, but my husband would. I said call the main house number or his cell. Do not call me unless as a last resort if you need to change. a half hour into the banquet they called my cell phone and left a message. But there was so much static I could not understand what was being said. By the time I had gotten out it was too late to call and I was too tired to deal with Comcast.
The next day I called again asking what happened the night before. They tried to get me installed on Saturday once again. ARE YOU KIDDING ME? I said. I said no not acceptable. You have wasted my time now for 5 appointments of no shows. I said I am insisting that this be done now. I got a slot for the next morning. the night before I get a call Mrs.Floriano we have called you now twice to get you to do the third party verification on your phone. We cannot install until next Wednesday because we called and left you messages to call us back. OMG, not again... More lies and excuses. I said I cannot be without a phone I have a medical issue in my home. My husband is disabled and we cannot be without a LAN line. She said well we can give you a temporary number until your number ports over. Or you can wait the 5 days for the install and your number port over then. By this point I am fuming!
I am stuck, so now I have to call my family and give them a temporary number until my old number ports over because they failed to do their job and do the third party verification.
I will be back to lend the rest of the saga... let's see if they show up tomorrow...