Menu
Comcast / Xfinity
Comcast / Xfinity Customer Service Phone, Email, Contacts

Comcast / Xfinity
reviews & complaints

Learn how the rating is calculated

1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Comcast / Xfinity has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Comcast / Xfinity. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Comcast / Xfinity reviews & complaints 980

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Comcast / Xfinity reviews & complaints

ComplaintsBoard
K
10:06 pm EST

Comcast / Xfinity Cable and internet

For more than a month I have experienced screen distortion on both of our tv's. This can go on for hours at a time. If I try to change channel I get an error message saying that there is a problem with their internet. I have called numerous times and get a robot. Then I'm transferred to someone who can't speak English clearly. Whatever person I'm talking to is reading from a script and will keep asking the same question over and over again. They will not listen. Then after of keeping me on the line for at leasst an hour they say the problem is fixed. Then either a few hours later or the net day the same problem occcurs. Then finally a technician came and checked all the connections. When he left he said everything was fixed. Withing 2 days the problem was back. Then I was told a new box would be sent and would arrive in 2 days. That was about 3 weeks ago. I've been paying my bill while not receiving the service for which I am charged. Now I'm told that I have to pay for someone to fix the problem !

Desired outcome: Refund my money for the past six weeks and pay me $80 per hour for the 6 hours I've been on the phone or computer.

Read full review of Comcast / Xfinity and 1 comment
Hide full review
1 comment
Add a comment
TheldrakisCS
TheldrakisCS
, US
Dec 07, 2022 1:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

good luck with that. im still waiting for the $100 back [the $100 off bill for each time they cant fix it also any intrest for it. though statute of limitation prevents me from getting it now.] back from when i was in collage around 2011 i dropped them from my tv cause they blamed brand new wiring for the bad tv signal. they sent a tech out 7 times, it fixed for 2 days to a month then came back. the 8th time my old company at&t happened to call and said the uverse was now in my area. ordered, tech came out installed the gear and told me the real reason my tv signal was bad...i was at the end of the signal coming into my area, that's right i had the scraps of the comcast signal in my apt complex. after i gave back my comcast gear [the 8th request for help basically] the issue shocking disappeared after leaving them.

ComplaintsBoard
R
8:19 am EST

Comcast / Xfinity I have been having problems for a month.

Here is the first part

Today 12/06/2022 will be my 14th or 15th call to Xfinity and may be my last as I am losing track, as well as patience.

I started my service 26 Days ago almost one month ago. After the installer left (Which cost me $100.00;) I began having problems. I called many times until I finally got someone, who understand my problem to help me and who knew what he was doing. He got my cable box going after about an hour on the phone. He told me I should have had an X1 box, and he would send a Xfinity X1 box to me. Nothing ever showed up.

That lasted for a few days. I once again called a few times to finally get someone in person to help me and once again I was told my cable box was old and I should have had a Xfinity X1 box from the beginning. He told me he would send one to me.

I got that cable box (still not an X1 cable box,) and as usual had to call for help. The person on the line got the cable box going. He also said I was supposed to have a Xfinity X1 box, and he would send one to me. I explained I already had two boxes and I do not want to pay for them. He told me how to return the cable boxes and said he would take care of the extra rental fees; I won’t be sure if that happened until I look at the bill.

I went to the website to print the return labels and noticed the only cable box set up for retuning was the Xfinity X1 box I just received two days prior, the cable box I should have had three weeks ago; the only cable box which worked.

I waited a few days to see if the other two cable boxes would show up on the return page so I could print a label to return them, they did not. Now it has been over a week and no shipping labels to return the two cable boxes that have sitting on, my table for quite a while, not using while waiting for the shipping label to appear.

I called yesterday 12/06/2022 (In four days I will have been waiting for a month) and the lady on the phone told me that she would cancel the Xfinity X1 return and add return slips for the other two cable boxes. One cable box has not been used since November 10th and the other since approximately November 20th. When looking at the return area online, the X1 infinity box still says in progress for return. Do not want to return the X1 cable box. I want to return the two other non-working boxes.

I am more frustrated than I have ever been. When I lived in Massachusetts, I had Xfinity for ten years. In Colorado I had Xfinity for seven years. If this is how you treat your customers, I do not want to be a customer anymore!

I called once again today 12/06/222 and she told me the same thing the lady told me yesterday, they will put my shipping labels!

Richard Bisbee

705 Southfield LN

Peterborough, NH

03458

rs. [protected]@Icloud.com

[protected]

Desired outcome: To return the equipment I am not using.I want to keep my X1 Xfinity box and get labels to return the other two boxes.A credit on my bill.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
G
5:29 pm EST

Comcast / Xfinity Customer service billing

When I called to see how I could lower my bill after taking care of this. Not really satisfied but the representative asked if anything else, I said my cable freezes once or twice per week. When told how much postage was on a new cable box I said no forget that I asked. About 20 minutes later I received a email saying my box was ready to ship. I called and was told too late it shipped already that I could return it but I had to pay my bill as it was or receive a late fee. I was told I would see a credit on my bill when the new bill came it was higher still. I called and was told that she would get it corrected and I would see it online. Today I looked and it's still wrong. I have been trying to resolve my bill for over one month. I called and was told a amount to pay even though the amount was different. I asked for a supervisor and she said they were all busy. I cannot express how poor I feel xfinity follows up on things. I would never recommend them it ashame they are the only game in town.

Desired outcome: I would like to here from the supervisor that should have called me and apologize for all the time I have wasted trying to resolve this situation

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
B
1:45 pm EST

Comcast / Xfinity Cable/internet and phone

I was on the affordable connectivity program and keep getting emails saying to apply. Then I can’t find the 30 dollar credit on the bill.

You get poor service and overseas call centers reading from a script who don’t know what the hell they are doing. I get poor cell service because of device limitations and Xfinity sending out teasers asking me to get a new cell phone only to told I don’t qualify. T-Mobile has always bent over backwards. In this economy I am not loyal to a single product anymore

Desired outcome: A better credit limit and better service and departments that won’t send a call overseas to clueless people that don’t have a shred of pride

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
C
10:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity Billing dispute for new mobile phone service

I called Comcast/xfinity October 30, 2022 to check if internet via laptop was working (confirmed it was. it was the laptop that crashed) the woman on the phone, proceeded to say I am eligible for a free phone & service at $20.00 monthly (15.00 $5.) special. She never said it was only ONE gigabyte.

I responded sounds good, I'll transfer (2) phone lines and did (412-587-1701and [protected]. email is [protected]@gmail.com I received a email, with a bill due of $215.+ November 7 I immediately texted company & after a long time, I was able to changeover to 'Unlimited' at 30.00 month each + tax.

I was on the phone with customer service again at least an hour on November 30 getting a email that Xfinity attempted to take the full $215+ OVER charge out of account. Employee claimed it is a valid charge over gigabytes. I got NO resolution. & told her to take my card information off. as I had until December 6 to resolve this. and the debit card is in my name and not my son Joshuas. They removed the full OVER charge TODAY dec.3 it was unauthorized! But, was changed to UNLIMITED & employee said on Nov. 7th that the charge was adjusted & explained also to use app and wifi. I discovered today that [protected] is NOT connected to WIFI! and trying to get that resolved & would explain any overages. I cannot get through to speak to anyone I was on hold over 2 hours yesterday then cut off! But, they know all of the information for payment only. I am 72 yr. old senior, my husband is having treatments for neuroendocrine cancer & need phone service I can only budget 65.00 month for the 2 phones. Carole Scheib #[protected]

Desired outcome: Credit for approximately $150.00 I have never even seen a full statement for these over charges. Hope I dont have to report this to the FCC

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
L
6:28 pm EST

Comcast / Xfinity Internet

I was told, when I agreed to use their internet one year ago, that after my year was up, and after my "promotion price" was increased all I had to do was call their retention dept and they would lower my price to what I was originally paying (they said "our customers did this all the time"). I guess they "forgot" this conversation cause here it is one year later and my price went from $54 a month to $74 month and I'm basically being told unless I transfer my phoen service to them, there's nothing they can do for me except lower my bill $10 a month (which is still $10 MORE than their competitors monthly price) with a TWO YEAR contract! NO WAY! And, I do resent them even talking about my phone service, which is none of their business!

Desired outcome: I want my $40 back that they took from my account for the past two months because this was never out agreement, or understanding when I agreed to use their service a month ago. And, I am switching internet providers.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
H
11:18 am EST

Comcast / Xfinity Internet

I hope that this is being monitored by Comcast.

I'm paying for the highest speed Internet connection speed (1,200 Mbps) and at over the last 6 months has it achieved more than 100 Mbps (0r less than 8% of the contracted speed). I have called numerous times and EVRY time I have been transferred multiple times many of which led to being disconnected. At the instruction of support I have run diagnostics multiple times and the problem has never been resolve.

I have heard multiple excuses but no resolution.

Every time I have asked to be contacted to a senior person and/or customer relations it has not been done, I've been disconnected or flat out refused.

To make matters worse I have just received a 12.5% price increase.

Desired outcome: Provide the service for which I have been paying. And, provide some form of credit/refund for the amount the over-payment.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
K
8:33 am EST

Comcast / Xfinity Cable and internet

I started calling on 10/19 to have my bill adjusted. I called back on 10/28 &11/4 because it was not resolved. Then had 2 additional calls and still nothing. The whole time they were so rude and almost laughing that it wasn't fixed. It was over $100/month it was supposed to go down. Then some rep called trying to appease me and their kid were screaming in the background. It was also 8pm on a Friday night. Another person called me Saturday morning and I explained I couldn't talk because I was working in an emergency room and needed to get back to seeing patients and they would not shut up. I asked them to call me Monday - during regular business hours - they promised they would and never called. That was a week ago today. My bill has been quoted to me each time and each time a different amount. I just logged in to look at my bill - completely different than the other 4 quotes. I am so annoyed.

Desired outcome: I would like to review my bill with someone who actually knows what is going on.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
L
1:23 am EST

Comcast / Xfinity Customer service

Hi my name is Lindsay I wanna start by saying customer service is unbelievable. Not only have I waited on the phone for hours and hours all together but I've been hung up on, lied to several times I mean it went as far as the lady lieing to me and telling me she was transferring me to the manager got back on phone and pretended to be another person I called her out and she said I apologize I forgot hold on please and hangs up on me after 56 mins on the phone. I recorded this btw because I also asked her for her I'd number and managers name and she said nope I can't give you that. Craziness. Then I get back on the phone mind u I have 4 kids to take care of and need internet for school. As o I waited another 20 mins before actually having a real person on the phone which was recorded as well and he told me after 2 hours and 11 mins that he apologized the bill would be immediately taken off and the charges were an accident. So I get off the phone wait a day and it's still there so I call them again and fought with them all day and every one of them lied to me last one says no worries mam I'll take care of that for you and I get off phone next morning my internet is shut off. Unbelievable. I am baffled and so upset they had me in tears for about 15 mins..and it's still off btw..sad. Unacceptable and unbelievable. Now there telling me I had to file fraud charges and I did even tho that was never ever brought up and it's been going on since September. Somebody help

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
G
6:38 pm EST

Comcast / Xfinity Xfinity mobile

I signed up with Xfinity mobile back towards the beginning of October and one of my phones is still not working. I have spent over 20 hours on the phone with customer support Tier 1 and Tier 2 and no one has been able to resolve my issue. I was told from Tier 2 that they escalated it to their Tier 3 support and reached out to Verizon (my previous carrier) and they would get back to me in 24-72 hours. No one did. I called after a week and heard all the apologies again and again and was promised this would be escalated to an "emergency response" and I would hear back from someone in 24-48 hours no one called again! This is the worst customer support I have ever experienced in my life. I have 5 other phones on the account as well and I am ready to go back to Verizon because of this!

Desired outcome: I would like someone to resolve this issue otherwise I am closing my account with Xfinity mobile.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
P
2:48 pm EST

Comcast / Xfinity Xfinity mobile Customer service

On Nov 10, 2022 I called to report my iPhone se lost. I was given a iPhone 8 by a friend I called to have the iPhone 8 added to my acct. Which they did. I request SIM card be sent to me. The order was placed. I got an email saying the order was placed. I never got an email to confirm it was sent. On Nov 15 2022 I called to see where my SIM card was for I never received it. I was to!d to wait another day. I called again on Nov 16, 2022. To see the status. I was told it was not processed correctly. I wad told a manager was going to overnight me a SIM card. Never received. Today Nov 17, 2022 I called again. Was told it was not processed again. So they sent it again.now I won't get it until next week. If it was processed correctly. This Service is unacceptable. I need someone from the Corporation to call me ASAP.

Desired outcome: I want a SIM card sent immediately a call from corp. office and a credit to my acct. The SIM card is for phone # 412-807-8377I want a call from corp. At [protected]. Since at this time I only have the one phone.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
N
1:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity Cable services

Date: 11/14/22; Time: 10:30am

The customer service is horrendous and unfortunately this is the only cable provider available in my area, so I do not have a choice. The number provided for customer service [protected] or [protected] takes you to an automated system. This system provides several selections to address what you're calling about. Whatever you select, your options are to either reset your modem if you're having cable issues, or look on-line for account information, which is all automated. On the company's website there is on-line Xfinity customer assistance, however, this is also automated. It is very difficult to get connected to a live customer service representative. I eventually did speak to a representative by continuously pressing 0 to try to speak to a representative. This was after several call backs and attempts to reach a live person. I was actually disconnected by the system on one of my attempts. Today, 11/14/22, was not my first experience with this horrendous customer service system. It took me from 10:30am to12:00pm before I was able to speak to a service representative. I was on hold for 45-minutes. I was calling because my cable line was cut by our fence installer. I work out of my home and I need my internet service to be dependable, and when I have an issue I need to be able to reach Xfinity so that the issue can be resolved in a timely manner.

Desired outcome: I want Xfinity to be put on notice that their customer service is not acceptable.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
D
11:23 am EST

Comcast / Xfinity Internet service

I am asking why l pay for a service that is out of order more than l can use it? Does this not constitute wire fraud? I pay for a service that never and l do mean never performs the service it has promised. For example if l buy a gallon of gas but it doesn’t burn in my car or on the ground then that company sold me worthless merchandise. This is the same as Xfinty taking my money and performing its promise to provide a service. At least 20 days out of 30 days there is a problem with Xfinity service. This is fraud. I will be looking into who l can report this fraudulent company to. Its a shame that for 12 years Xfinity has had the only choice in my area for internet. I believe that should be anit-trust as well.

All of us costumers need to file a class action suit against Xfinity. No one can even get a live person to talk to. Saturday the 12th of October 2022 my service went down from 4:45pm and did not come back on till 6:00am on the 13th. Now here we are on the 14th at 10:30am and my service is down again. Mind you this is just the last 3 days. I won’t even tell you how the 9th through the 12th was.

Desired outcome: I want my money back for the last 12years that l have paid Xfinity and didn’t get the service l was promised. Or l would really like Xfinity charged with fraud.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
A
5:19 pm EST

Comcast / Xfinity Internet and cell phone services

I started my bundled services with Xfinity Feb of 2022. From the get go, I had been lied to from the Sales dept. I had Lifeline for my landline services and once I signed my contract (24 months) and started the service, found out that they didn't honor it. I"ve had constant problems with the landline, very staticky and poor reception. They did the best they could to fix the line. I have VOIP, so to have clarity for the landline, I have to be near the modem. Mobile services has been horrible from the start. Calls dropping, can't call out or have people calling in. Xfinity shares it's tower with Verizon, so constantly get a message saying"3, 2, 1, welcome to Verizon. Your call cannot be completed as dialed etc.' I have to reset the networks on a constant basis to make sure the phone is working. Literally everyday at one point. Last month, I started getting a message to the effect of "your time has expired for this call". and the call would get cut off. After that, I would not be able to call out or receive calls; once again, reset and power off and on. So I called and they told me to get a new sim card, and it would be easier if I stopped by a store near me, so I picked one up. I came home and tried to call them and the phone is not working at all. Spent almost 7 hours that day on the phone with them and nothing. I got so sick with a migraine and I was literally throwing up. The next day, same thing. Spent almost 7-8 hours again. The CSR in the store put the sim card wrong (and I m the one who figured that out and fixed it) and all of a sudden everything started going hay-wire on the phone. The CSR's on the phone had me go outside, in the front, in the back and even asked me to get in my car and go somewhere where I can connect my phone. (The internet is very poor in my area for the cell phone and barely have 2 bars up most of the time and as soon as I go out, all 5 bars are up. One idiot told me I should move to another location to get better reception! I was told by Xfinity employees that my area has very poor reception because they share the tower with Verizon).

So after all said and done, my phone was up and running, but in the interim, I lost my voicemail app. When I called to find out why that is not working, they told me that the vm all of a sudden is not compatible with my phone. All this happened around the middle of the month. When speaking to them on October 31st, I was promised that a supervisor would review my account and call me back. NO ONE CALLED ME! I was looking at my new statement and noticed that the bill was more than doubled. Than I called on the 8th only to find out that someone had gone into my account and changed my original plan and put me on the new one without my permission or consent. On my original plan that I started with, the internet was $50.00, my landline was $10.00 and equip. rental, $14.00 (which they bullied me to get. I had my own modem and the guy told me it is garbage (his exact words) and only Xfinity modem will work in my house). I had a $30.00 ACP automatic discount, $30.00 for BYOD-bring your own device, which was my cell phone and $10.00 for autopay/paperless billing. So when they changed to the new plan on the 20th of October, the new price was $90.00 for the internet, $30.00 for landline and took away the -$30.00 and $10.00 discount for autopay and BYOD. They refuse to honor the old contract-11-8-22. Spent 3-4 hrs. Called back on the 9th, same thing. Waiting to hear back from a supervisor from the Loyalty dept.

Desired outcome: I need to have my old contract, which was for 24 months re-instated and my current phone replaced with a new one that they have screwed up

Read full review of Comcast / Xfinity and 1 comment
Hide full review
1 comment
Add a comment
D
D
Danny Horne
, US
Nov 14, 2022 11:33 am EST

Why can’t anyone speak to a live person? Where is that CEO with that big promise to run such a great service company? I sure would like to speak to him and him know what poor job he is doing!

ComplaintsBoard
D
1:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity Cancel service and zero out the account as it is paid in full up to November 1, 2022.

I called Comcast to cancel service effective November 1, 2022, due to relocation where comcast service is not provided. I removed the router and returned it on November 1 via UPS as instructed by Comcast. they will not cancel service because I cannot pass their verification questions; send a code to the phone number on file, this number has been cancelled. email on file, this email is no longer assessable. account number. the statement does not provide the full account number. I offered my social security number or any other way of verification, but they will not cancel service that I am no longer using and are continuing to bill me.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
S
10:50 am EST

Comcast / Xfinity Customer Service

I am leaving Xfinity mobile because the customer service sucks. It took me nearly 2 hrs to get an issue taken care of not counting the 45 minutes JUST to get to an agent. It is absurd. I am leaving and going to Verizon where they have agents johnny on the spot to. Help with customer service and assisting their CLIENTS the ones that pay YOUR salary to help bc in this day and time we cannot live without our devices. My accounts and phone service, IMEI’s and phone numbers were ALL screwed up bc of an agent in oak ridge tn and I have spent NOW as of today 4 hours trying to get this resolved and is is not resolved YET. Customers pay you also to solve problems in a timely fashion and that is NOT happening. It is incomprehensible to me how you all stay in business.

Desired outcome: Get your [censored] in gear, get competent agents answering the phone, get a more streamlined system in place so that the stores are not overwhelmed with customers when a simple [censored]ing phone call could resolve these things resolved.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
L
5:26 am EST

Comcast / Xfinity Comcast cable television

I signed up for Comcast cable television service. Two months later I was arrested and spent over three months in lockup. When I was released and checked my bank statement, they charged me for months even though I was not using their service. They finally stopped charging me, but I am out over $240. I am on a fixed income and this was a hardship for me.

I had heard (from reputable people) that the company was crooked. I should’ve listened to them!

Desired outcome: I want the money they overcharged me to be refunded to me post haste!

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
S
4:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Comcast / Xfinity Help with changing accounts — my husband died and I wanted the account to me

My husband died on July 15. On July 25 I visited personally the office in Fort Myers to bring the death certificate and change his account to mine. Till November 13, I was still dealing with the change of information. On several occasions, I spoke to representatives on the phone and visited the office another two times. I also had no way of finding out about my bill because I wasn't allowed to enter my husband's account as I didn't have his passwords. I wanted to eliminate some of his shows that I did not watch. I asked to take off certain channels, but my bill seemed to be the same each month telling me that nothing had been done. I am sure that I am due a refund for some of those channels. At each visit I was promised that everything was completed. Today, I still find that I was be billed for Hulu from July to now. I asked for some kind of refund to on hear that the person at the front desk was not able to make any reparations. I not only had to deal with my grief, but I was forced to deal with very incompetent people. I hope that another widow has to go through what I did just so I could pay my bill in an accurate and current way. No one should whether due to death or otherwise should take over 5 months to change an account. I would appreciate some kind of monetary discount. Thanks.

Desired outcome: I would like a just refund for the time that I paid for station and applications that I didn't want.

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
A
10:13 pm EDT

Comcast / Xfinity Cable / internet service

Today I received and email stating thank you for your automatic pay of $482.03. I have never signed up for auto pay, upon calling xfinity I informed customer service rep that I did not authorize any auto pay and there is a netflix account attached to my account I never signed up for. The rep stated she'd need to reach out to the finance department to reverse the payment. Per the rep they would not be able to refund my money due to the it was a past amount owed and the auto was automatically set up when I paid my prior bill on the xfinity app. I then requested to speak to a manager, once the manager came on the line, she stated there was nothing that could be done.

This is unacceptable I they are well aware that I have never signed up for auto pay.

Desired outcome: I would like the Netflix account off my service and I would at least like $242 back in my Bank account

Read full review of Comcast / Xfinity
Hide full review
ComplaintsBoard
S
2:26 pm EDT

Comcast / Xfinity Xfinity mobile, promotions

Deceptive when singing me up for promotional with "free"phone. Using language barriers to con people into switching service and getting promotional "free" phone. Phone is not free, they add it to your billing account, xfin pays a monthly fee, if the phone gets damaged and you need to switch to another phone, they charge you full amount of what's left to pay on the phone still, . The way I was signed up was deceptive, language barriers are exploited even when you repeatedly say you can only understand half of what the person is saying. Had service on my Motorola phone, with Xfinity, while waiting for promotional phone in mail, now they say my moto isn't compatible, yet, when I first switched to xfin, xfin service was on moto..until new phone got here.

Want to file a class action law suit against them. I'm not the first nor the last person they will exploit.

Desired outcome: Not deceptive, language understood clearly, class action law suit

Read full review of Comcast / Xfinity
Hide full review

Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Comcast / Xfinity customer service

Phone numbers

+1 (800) 934-6489 +1 (877) 231-8749 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Comcast / Xfinity?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Comcast / Xfinity Customer Service. Initial Comcast / Xfinity complaints should be directed to their team directly. You can find contact details for Comcast / Xfinity above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Comcast / Xfinity. Discuss the issues you have had with Comcast / Xfinity and work with their customer service team to find a resolution.