Comcastporting over of home phone #

This review was posted by
a verified customer
Verified customer

Comcast unilaterally raised our rates for phone & internet bundle $20 with another increase coming soon, so we switched the phone part to Consumer Cellular. It took Comcast 3 1/2 weeks to port out phone # over to them! I filed a complaint with the FCC and in their letter defending themselves Comcast claimed the day after our # was ported over I phone and wanted it changed to a different #. The number given was the # Comcast gave US that we were told we would have to use for a week until the porting was completed. Meanwhile we could not access our voicemail and callers thought they were leaving a message when they called but we couldn't get it.
I switched both phone & internet to Qwest because two salespeople called in person at this time and lied that Qwest service would be at a faster rate and cheaper too. It was half the speed I had with Comcast and constantly down. Both carriers are opportunist liars but they are all we have and we're stuck with one or the other for now.


  • Jo
    John Sunier May 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    It is not; it is a week. But Comcast told us the next day it HAD been ported over and everything was working normally. Then the day AFTER that they called and give us the temporary # saying we had to use it for a week. It was 3 1/2 weeks and required almost daily phone calls and THREE times answering the questions of the automated office call to switch over a phone #.

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