Comcast / Xfinity – Page 38

My husband works for Comcast, and until recently it was a great job. Now however, he is always scared of losing his job because of things that are NOT in any way in his control.
I understand that business is all a numbers game, as I work in a fast growing company as well. However, there are things that are beyond the control of the team members. I understand probably better than most consumers about technical issues, as I work in the programming department of my company, and most technical issues are programming issues. But to base the team members employment status SOLELY on numbers, instead of taking the time to LOOK at the CAUSE of the numbers is unethical, and can lead to huge lawsuits for wrongful termination.
Rollbacks are counted against the installer for first 3 months of the new customers’ service. There are numerous NON HUMAN ERRORS that would cause rollbacks. For example, the new guide upgrade. The issue was known that it could brick out a fair portion of boxes, which it did. Bricked out boxes do to a COMPANY WIDE upgrade is NOT the installers fault, or caused by their workmanship. Another example is bad equipment. Modems, cable boxes, TVs, and phones can break at anytime. The installer did not go to the house and break the box 3 months after installation. Used items wear out, and when they wear out is out of the installers’ hands, but still gets dinged against their allotted percentage as a roll back.
Bad wiring, bad connectors, noise on the line are understandable as installer related issues. Those are all things that they have the equipment needed in order to check and fix when installing.
I know from my side, and from a few of the other team members’ side, that there will be a lawsuit against Comcast if there are terminations of employment based on these numbers. Not only is wrongful termination a factor here, but this also effects the team members’ yearly wage increases. Team members are not receiving a fair wage review because it is based on bad data.
I am requesting that the VP of the company contact me regarding this matter. This will be anonymous until I am on the phone with who I want to speak with so that no repercussions come back against any of the team members in the market I’m in (which would ALSO lead to a lawsuit).

Comcast had changed its name to xfinity and they're deceiving their customer to have them on their lame service wow!
A comcast xfinity rep called me at my home and offered me internet and home phone service for just $39.98/month and was assured that there was no installation, no other charges, no hidden fees. When I got my first bill I was really shocked, there was a $7/monthly recurring fee for modem rental after being assured of no other charges at all. I called them and explained what happened and had requested the voice recording of my conversation with their rep that assured me of no other charges coming out from my account and guess what? Lame comcast xfinity could not find it and just said I would have to pay the $7/month. This is totally ridiculous, such a scam!

First off I have not received a bill in almost 8 months from the mail. My bill every month was getting higher but when I called customer service I was told we sent it out and given explanations of charges. I decided 3/26 to check my account online which I hadn't touched since I created it shortly after starting service. I come to find an unrestricted secondary user added to my account which I couldn't remove nor authorize. Ilooked further at all the bills I hadn't seen in months and come to find almost 600.00 worth of porn on my account. This was not a regular business day so my option was to chat online I was told those movies were ordered online and possibly someone had hacked the account but not to worry they would suspend that account then to call 1800xfinity to handle the issue and be credited. Not I got the run around telling me the added account was just a mistake and had a similar account# well why was it under my name as a user account?Then told the movies were ordered from 2 boxes in my home and theres no possible way any hacking could occur through comcast or their online services. No credit would be made to my account nor would they change my account# or boxes. Now explain to me how were movies ordered from my home when at times no one was even there throughout the course of the day?I was outraged what is going on?How do I prevent this and why will one of your employees tell me one thing then someone else another?Comcast is a joke I am now contacting the police and my post office to solve this. My worry is all this could possibly bedone from one of their employees. Time to switch companies.

I will repost what I just posted in Comcast own forum...

I have been a Comcast customer for a number of years. I have always used automatic payment as I find that most convienent. Last Novemeber the bank card number I had been using for the automatic payment had to be changed as someone had made fraudlent charges on that bank card. Once I had the new card I promptly changed all my accounts that were setup with automatic payment - Verizon cell phone service, Amazon.com, Paypal, etc. Including my Comcast automatic payment. All the others were easy to change and I had no problems. I was out of town for most of December and January. I return in mid Janurary to find my service was cut off and I was months past due on my payments. It seems Comcast was trying to bill my old bank card number still. I called, talked with relatively friendly and helpful people, paid off the balance and went online, and entered the new account information again. As of yesterday, March 25th, I was cut off once again. Same problem. This time I was pretty upset. How many times do I have to provide Comcast my correct information before it is correctly updated in their system. And this time I did not speak with anyone who was helpful. Most of my conversations (and my wife's) today were with a Veronica 0608. She insisted she was the highest level superviser I could deal with. All I was requesting was that I pay the overdue amount, and that they drop the late fees and verify they have the correct account information so this doesn't happen again. She refused both requests. I repeatedly explained that I was really frustrated with this situation and was considering canceling my account over it. Still, she refused to be of any assistance. It was like talking to a robot, just repeating the same answers in a mono-tone, hard to understand voice. I finally gave up. My wife called back very upset. Since she is primarly a Spanish speaker and has a hard time communicating some things in English, she asked for a Spanish speaking supervisor. It seems we ended with the same supervisor and the same refusal to assist us. Since my wife and I both work from home, and need our internet connection, we had no choice to pay the fees once again.

I see three major problems with Comcast...

1. On the web, the auotmatic bill payment setup does not allow you to easily view what account is currently in the system and if it is the correct information.
2. According to Veronica 0608 and others we have communicated with a Comcast, the system can take up to 3 MONTHS! to update with the new billing information, meaning in the mean time they will keep trying to bill the old account (bank card).
3. The customer service people on the phone can not look at our account information to verify if it is correct or not.

I don't have these problems with any other company I deal with - Verizon, Comed, People's Gas, Amazon, all of them make it much easier to update account information.

I would like Comcast to re-imburse my late fees and straighten out this billing problem so it is not the same story every couple months. I would also like someone to communicate with Veronica 0608 that there is a right and wrong way to handle customers with legimate problems. I recently called Verizon a few times to make changes to my account with them. They were incredible pleasant and even suggested ways to reduce my bill I wasn't even aware of. I was so impressed. And their customer service agents were easy to understand and quite pleasant. I have had better experince with Comcast in this regard in the past as well, but not this time.

Lastly, I have not complained in the past about this but frequently at night I loose my Internat connection. It usualy happens late a night and so I haven't made a big deal about it. But given the problems I am now having with billing, My wife and I are researching other providers and will likely drop our account once we know we can get another service setup.

Have had nothing but problems with Comcast since we got their service eight years ago. We have business class internet. When they sold it to us, we were told that we would have four hour response time, and better service than home users. WRONG ! Now they do not give promises for response times. They may tell you that it will be sometime today. Not even a time window.

Our Internet and TV service quality has been poor since day one. The lines and circuits have not been updated. We are not allowed to get the newest modems and boxes, due to old contracts with Scientific Atlanta. Our friends just a few miles away have the newest circuits and boxes that Comcast has. Our area is treated like an after thought. Everything in our house, and outside the house has been replaced at least twice.
If there were any other options in our area, especially for Internet, I would jump on it in a heartbeat.

Comcast what a joke... They offer special's for new customer's
But for long time loyal customer's we get to pickup the tab for the new account's. Hours of no cable and excuse after excuse was more than we could afford so we went with a different company.
We called to cancel our service and then they wanted to offer all of these special deals (whatever) got my final bill two weeks later of almost four hundred dollars called comcast to ask why it was so much and was told to turn in my equipment and would get a final bill after. Got that bill for a smaller amount but did not even a chance to pay it because comcast sent my bill to a collection agency! Thanks comcast we paid our bill and hope your company will never see a dime of it...

Comcast charges for items you have not yet used and please check your bills carefully. When I started checking mine I found that I was double billed for the items that was supposed to be bundled and when transferring service for phone to them, they passed my number as a newly built home to advertisers and then when they were called on it told me to stop it would charge me 15.00, however the calls just keep on coming day and night. Should this not be in the contract initially when setting up the tranfer of phone services. They have become a monopoly in our area because we do not have a choice and is that what the FCC was supposed to be regulating. Someone should do an investigation on their billing practices because something stinks in Comcast!

I suscribed to COMCAST for a $99.00 per month deal which included cable, phone and internet. Without further notice, my service charges went up to $250.00 per month (same product) and money was being withdrawn from my debit card (required at the moment of suscription) without my authorization. Simply barbaric and fraudulent.

So if your a slacker like me and sometimes get disconnection notices from comcast, be sure to file them away. I recently had my services softly disconnected so I was receiving only basic cable. About a month later I pay the bill and have services restored. of course they will charge you as if you were receiving your full services So when I call 1800xfinity to get my bill adjusted for the time that my internet, digital cable, showtime, hbo, and phone were taken from me they could not credit my account. They could not credit my account because they never recorded a date of disconnection. The representative had no explanation of why so I threw out a date that i thought the disconnection occured. She said that I couldn't prove it. Then I had to ask how to prove it and she tells me i would have to find the disconnection notice sent to me in the mail and take it to my local office. Its the one that comes in the blue envelope. Luckily I still have it so I will be sure to request my hard earned 150 dollars that comcast attempted to swindle from me. More of the rich stealing from the poor.

Comcast "updated" their cable service to Xfinity. We had no choice. It didn't matter if we didn't want it. Everyone was changed to this service. In doing that, they set up the cable box so that it is no longer possible for me to fully utilize the features on my dvd/vcr auxilary equipment. I can no longer 'scan' all channels from the cable box into the vcr. The only channel I can set is channel 3. I can no longer set the timer for shows that are on different channels. The only option I have is to set the timer on the vcr and set the cable box to the channel that I want to tape. I can no longer go out of town and set the timer for different days and different channels. Of course, for an extra fee, I can subscribe to their DVR services. This can't possibly be legal. I am being forced to subscribe to something I don't want. Can anything be done about it?

Internet connection went down 2/28. Now 3/7 and still not fixed. Spent 3+ hours on phone over several days. They missed an appt and then failed to schedule me today as they had promised. Also spent my own time and gas swapping out faulty modem for them. Add to this, that when I checked my bill they increased my modem rental fee in March even though their own announcement on my bill states that they are going up MAY 1st. So, not only are we going to give you crappy service, we going to charge you more for it AND we are going to raise the rates sooner than we said. CHECK YOUR BILLS! WHY ARE THEY STILL IN BUSINESS?

Comcast increased my bill to $180 more a year while advertising $99 a month for the same service. I asked that they charge me the same price they are currently advertising. Their response was "Our promotional pricing is in place to attract new and upgrading customers to our products and services with the hopes of retaining them as valued customers such as yourself. We do offer our existing customers promotional rates on upgrades with qualifying products and bundles. These promotional rates are available for specific terms again with the purpose of retaining loyal customers"

So Comcast says I have to buy more services and upgrade and pay more to save money? Doesn't really make sense to me, especially in this economy when every dollar counts. So as a loyal customer who has paid every bill on time and in full, I am being "rewarded" by having my bill increased by 15%.

Comcast increased my bill to $180 more a year while advertising $99 a month for the same service. I asked that they charge me the same price they are currently advertising. Their response was "Our promotional pricing is in place to attract new and upgrading customers to our products and services with the hopes of retaining them as valued customers such as yourself. We do offer our existing customers promotional rates on upgrades with qualifying products and bundles. These promotional rates are available for specific terms again with the purpose of retaining loyal customers"

So Comcast says I have to buy more services and upgrade and pay more to save money? Doesn't really make sense to me, especially in the is economy when every dollar counts. So as a loyal customer who has paid every bill on time and in full, I am being "rewarded" by having my bill increased by 15%.

Comcast sales department promised free installation, free wireless router, free dta boxes and then comcast billed me $200 for what I was told would be free. They read a script and never listen to people; service people/conractors are poorly trained and can't solve problems, they do not arrive in the time they say they will come, and they have a host of hidden charges for everything. The tv service is the worst I have ever had and it is off more than satelitte tv, but they still bill you. Don't switch to comcast, their reps lie!

If you are having grievances with Comcast Cable, let me refer you to the Cable Television Consumer Protection and Competition Act of 1992. It is federal law and is binding. (Public Law 102-385 - Oct. 5, 1992). Under the CTCPCA, it is illegal for cable companies to force services on you that you explicitly state you do not want, and it is also illegal for cable companies to "hide" services (such as DVR service when you only order HD services) and then all of a sudden, charge you for that service that was once free. These are just some examples. You need to contact the Mayor's office of your township / city, as that is the office responsible for entering into cable company contracts. They will contact the administration offices for you and you will get results.

I cancelled my account with Comcast in August 2009 and I am now getting calls from collection agencies telling me that I have equipment to return. I never received any equipment in the first place! The basic cable service was provided through my apartment complex so all I had to do was hook up my normal cable to the wall. NO EQUIPMENT! And of course this issue could not be resolved over the phone. I'll have to go into one of their offices to stand in a long line to talk to some person who will probably tell me once again that I need to return my equipment. This is the reason why I did not get this service again in my house. Comcast is by far the worst company I've ever been involved with, EVER!

I'm on day two without the premium HD channels that I'm paying for. I returned my HD/DVR box because of a problem. Returned home and followed the usual instructions to activate the box and ended up with 13 channels, note; I subscribe to their top level of programing. After working with Tech Support for over an hour I was told that I needed on site to resolve the problem as they could not communicate with the new box. Not only was my "new" HD/DVR box out of commision but the attempts to activate it KILLED my other HD box.
Well, the appointment was set for the next day betweel 11 and 2 PM, so I was told. When Comcast did not arrive by 2 PM I called to inform them. The young lady that handled my call researched wha happened and informed me that one of their customers who had no problems unexpextidely received my service call by mistake. I have nothing but praise for this Tech for remaining calm the whole time while sucessfuly calming my down in the process. My service call was rescheduled for tomorrow between 2 and 5 PM.
Now, as a "Tripple Play" custmer I have NO phone service!I went online (at least that still works) to report the problem to be told they already know about the problem. Until 3 or 4 years ago I had been with Verizon since day one and probably called them once in 30 years compared to the infeior product and support for it that I'm (we) are recieving from Comcast.
I was given a $20 dollar credit today for the blotched service call but what I would tottaly prefer would be 5 minutes in a room with the CEO of Comcast. I would stuff the 20 bucks down his throat then ask him if that was adequate compenstion for a day of his time.
Verizon looks better every day, the only t5hing holding me back is the lck of FIOS in my city which is what I will be aggresively lobying for next.

I have had techs come out twice because of "tiling" or pixelation issues, freezing picture, "blinking" where screen goes dark and picture comes up again, or skipping audio and picture (sound repeats as if stuck). They have replaced cable, cable box and connectors. Still not working right. People all over CA are experiencing this same problem, so it can't be all OUR fault. I want cable to ask themselves if their new digital migration might have a glitch.

I have a complaint about Comcast and their collection of fees that should not be. I am sure I am not the only one who is hit with these fees, and also am sure that many people don’t realize this. Last month I had a shut-off from Comcast, because I was not able to get all my bills paid (who is?). The disconnect notice said I would be charged a $5.00 reactivation fee for each of my services (Cable, Phone, Internet) that are shut-off if not paid. I called them, made payment arrangements by making a credit card payment then (12/31/10) and a post-dated check for the rest (1/15/11) with a $4.00 fee for making this arrangement. The check cleared, and I thought everything was ok, until I got my bill and found they still charged the $15.00.

I just got off the phone with them, and they told me that they could charge me the fee, because they did shut my service off. They claimed that in the middle of the night, while I was sleeping, on 1/4/11, they shut off my services for non-payment. They then immediately turned my services back on because I had made the post-dated check payment. In doing this, they were legally able to charge me the reactivation fee, and they will not remove it. Their explanation was that the post-dated check was not enough to NOT turn my services off, but was enough to immediately turn them back on. Like What? I mean WHAT? I feel this is just a way that Comcast, the largest cable company, and now owner of NBC Universal, finds a legal loophole in which they can charge additional fees to customers without them realizing it.

What burns me the most, is that Comcast is adding this additional charge to people who, in a shut-off situation, obviously can’t afford it anyway – us lower class. I just started working again after 26 months of layoff, and am trying to get past bills caught up. If there was someone other than Comcast I could use, I would switch because of this – but there isn’t, so I can’t. I am stuck paying their “illegally motivated” fees.