Comcast — billing
Let me just make a quick note that this isn't the first time that Comcast has completely messed up my bill.
Today I opened up my bill to find a shocking $800.00 needing to be paid. Impossible, since I have the most basic service (I don't even have a cable box, just two adapters- Im moving so all my family needed was the basic channels til we were settled in and could get everything transferred over). I rushed to the comcast office right away to try and get it sorted out. The gentleman behind the counter who helped ('helped' here is being used very loosely) was beyond rude, and sarcastic. I was nothing but polite, and asked what happened to cause all these charges. He walked away to print out paperwork, and came back a half hour later. I stood around waiting for him to print papers for thirty minutes. He then proceeded to tell me I was incorrectly billed for seven months, and now that comcast has realized that they are charging me for all the months they billed me wrong, THIS month. He said it was MY fault for not calling comcast and making sure they were charging me the right cost each month. Ridiculous- last time I checked, Comcast was providing a service, therefore they should be doing the work, I should not have to call them every month to watch over their shoulder. I am not their mother. He also said my bill was $115-something for each month, when I signed up for a plan that was only $65 dollars a month. The man also told me that I was being charged for the past two months that I haven't had my cable box. They never changed my service even though I went in to tell them that I wanted it downgraded. Again, the man said this was MY fault, not theirs. He was absolutely no help and just stood there shrugging his shoulders and told me to call 1-800-comcast.
Comcast has been nothing but a frustrating mess. Before this incident they cut off my cable without notice and then continued to charge me- I thought I was behind and continued to pay, only come to find out I was paying for a service that they terminated. They "don't know what happened" and said they would credit the cost to my account. Never happened. They then said they would send someone over to reset up my service (which I had to pay for). I took the day off of work for the cable guy to come. I wait for the appointment and he never shows up. Annoyed I call comcast only to find that they have no record of me wanting someone to come and turn on my cable.
This company needs to get its stuff together, and Im thinking its time to switch over to someone else.
More Comcast Complaints & Reviews
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- Comcast Cable Tv - there making me pay $800 to move there box out of my yard
- Comcast / Broadband National - big rebate scam!
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- Comcast Digital Voice - paying $3.00 rent on their phone modem!
- Comcast Miami, Florida - servicio
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- Comcast / Xfinity - false advertising